대한전자공학회:학술대회논문집 (Proceedings of the IEEK Conference)
- 대한전자공학회 2000년도 추계종합학술대회 논문집(3)
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- Pages.101-104
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- 2000
Java로 구현한 Linux 기반의 고객 상담 시스템
A LINUX-BASED CUSTOMER CONSULTING SYSTEM USING JAVA
초록
One of the most important marketing strategies is how to solve customers' complaints. Under developing internet environment, it is possible to use internet multimedia consultant system to do cope with the problem. In this paper, we have realized the customer consulting system which is based on Linux as the operating system. Java is used as a programming language. With the use of the RTP(Real-time Transport protocol), the system provides picture and sound transactions between a consultant and customers in a real-time fashion.
키워드