• 제목/요약/키워드: work performance

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치매 노인을 돌보는 요양보호사의 서비스 질에 미치는 영향요인: 치매에 대한 지식, 일 가치감과 업무수행 자신감을 중심으로 (Influencing Factors Affecting Caregivers' Service Quality for the Elderly with Dementia: Focusing on Dementia Knowledge, Work Value, and Job Performance Confidence)

  • 김두리;김광환;이수연;한선희;이기란
    • 지역사회간호학회지
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    • 제32권3호
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    • pp.233-242
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    • 2021
  • Purpose: The purpose of this study was to verify influencing factors affecting service quality provided by caregivers working for the elderly with dementia. Methods: Data were collected using a self-reported questionnaire from 214 caregivers in a long-term care facility in D city. The data were analyzed with service quality, dementia knowledge, work value, and job performance confidence. For data analysis, the descriptive statistics, t-test, one-way ANOVA, Pearson correlation coefficients, and multiple regression were performed using SPSS/WIN 21.0 program. Results: There were significant differences in service quality depending on the health status. Factors influencing service quality were work value, and job performance confidence with R2 value of 38%. The highly influencing factors were work value, and job performance confidence. Conclusion: The results of this study indicate that the effort to improve the service quality of caregivers should focus on work value and job performance confidence.

한국 정맥주사간호사의 업무수행도, 조직지원인식 및 개인대처자원이 직무만족에 미치는 영향 (The Effects of Work Performance, Perceived Organizational Support and Personal Coping Resources on Job Satisfaction among Infusion Nurses in Korea)

  • 조영순;김영임
    • 한국간호교육학회지
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    • 제25권1호
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    • pp.148-158
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    • 2019
  • Purpose: This study is a descriptive study to explore the effects of work performance, perceived organization support, and personal coping resources on job satisfaction of infusion nurses in Korea. Methods: The participants of this study were 155 infusion nurses in 19 general hospitals and advanced general hospitals in Korea. Data were collected from January to March 2018 using a structured questionnaire and analyzed with the SPSS software version 23. Results: The participants' job satisfaction score was 3.01, their work performance score was 3.60, their perceived organization support score was 2.83, and their personal coping resources score was 3.53. The regression model for job satisfaction was significant (F=56.10, p<.001), and the total explanatory power was 52%. The variables affecting job satisfaction were personal coping resources (${\beta}=.44$, p<.001), perceived organization support (${\beta}=.42$, p<.001), and working locations (${\beta}=.13$, p=.028). Conclusion: To increase job satisfaction of infusion nurses, boosting strategies for personal coping resources, perceived organization support, and examination of work performance characteristics of each local area should be considered. In addition, development of customized programs is needed, focusing on infusion nurse personnel and job characteristics.

간호사의 핵심역량과 상사의 직무역량 인식이 간호업무성과에 미치는 영향 (The Effect of Core Competencies and Cognition of Job Competency of Their Senior Nurses on Work Performance in Hospital Nurses)

  • 김영순;어용숙
    • 한국간호교육학회지
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    • 제19권4호
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    • pp.617-626
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    • 2013
  • Purpose: This study was to investigate the effect of nurses' core competencies and cognition of job competency of senior nurses on work performance. Methods: Three hundred two nurses participated in the study. The collected data were analyzed with SPSS/WIN 20.0. Frequency, t-test, ANOVA and stepwise multiple regression were utilized. Results: The level of nurses' core competencies was 3.65 (${\pm}.40$) points, cognition of job competency of senior nurses was 4.02 (${\pm}.60$) points, and work performance was 4.04 (${\pm}.55$) points. In accordance with the participant's general characteristics, work performance was found to be significant in their age, marital status, educational level, total clinical experience, length of time on the present ward, and their income. Cognition of job competency of senior nurses was found to be the most effective factor in work performance, followed by core competencies and total clinical experience, and these factors accounted for 63.4%. Conclusion: The study suggested that work performance was highly affected by the nurses' core competencies and cognition of job competency of senior nurses. Therefore, effective education programs are required to provide an appropriate experience to both entry-level and experienced nurses, as well as to help in enhancing nurses' and senior nurses competency at the same time.

호텔, 급식 및 외식업소 조리부서에서의 6시그마 기법이 조리품질성과, 업무몰입 및 고객충성도에 미치는 영향 (The Effect of 6 Sigma Program on Culinary Quality Performance, Work Commitment, and Customer Loyalty in the Culinary Division)

  • 김현묵;유영진;하동현
    • 한국식품조리과학회지
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    • 제24권6호
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    • pp.818-828
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    • 2008
  • A recurrent theme within the literature on the 6 Sigma program is the study of its effect on organizational performance. Therefore, the aim of this study was to investigate the effect of 6 Sigma on culinary quality performance, work commitment, and customer loyalty in the culinary division of hotels and family restaurants. The samples of this study included the employees of the culinary division of hotels and family restaurants that implemented or were about to implement the 6 Sigma program. A total of 248 questionnaires were analyzed with statistical methods of factor analysis, reliability test, and regression analysis. The findings of this study showed that the 6 Sigma program affected the culinary quality performance and work commitment of culinary division employees. Also, the 6 Sigma program, culinary quality performance and work commitment affected customer loyalty. Furthermore, work commitment affected culinary quality performance. Based on these research findings, it is required that the culinary division of hotels and family restaurants should incorporate the 6 Sigma program. For this purpose, good quality data should be collected with sufficient preparation procedures, and task force team should be made. Moreover, experts in this field should be cultivated, with the training of employees in mind. It is also crucial that the current quality of product and services be measured and that all the employees of the culinary division participate in the implementation of the 6 Sigma program. The intervention and heavy participation of the top management and head of the culinary division is expected for the successful implementation of 6 Sigma program.

영업사원의 학습목표지향성, 창의성, 업무방법, 업무강도, 업무성과의 구조적 관계 (The Structural Relationship among Learning Goal Orientation, Creativity, Working Smart, Working Hard, and Work Performance of Salespersons)

  • 김종윤
    • 한국콘텐츠학회논문지
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    • 제18권1호
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    • pp.90-107
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    • 2018
  • 본 연구는 영업사원의 학습목표지향성, 창의성, 직무관련 행동인 업무방법과 업무강도, 그리고 업무성과에 대한 구조적 관계를 규명하고, 변인들 간에 직 간접적 효과를 확인함과 동시에 창의성과 학습목표지향성, 직무관련 행동, 업무성과의 영향을 구명하는 것을 연구 목적으로 하였다. 본 연구를 위해 588명의 다양한 산업군의 영업사원에게 온라인을 통하여 설문조사를 진행하였고, 연구결과는 다음과 같다. 먼저 변인간의 직접효과를 검증한 결과, 학습목표지향성은 창의성, 업무방법, 업무성과에, 창의성은 업무방법과 업무성과에, 업무방법은 업무성과에 정적으로 유의한 영향을 보였다. 그러나 업무강도는 어떤 변인과도 유의한 직접효과를 나타내지 않았다. 학습목표지향성과 업무성과와의 관계에서 창의성과 업무방법은 간접효과를 가지는 것으로 나타났다. 또한 학습목표지향성과 업무성과의 관계에서 창의성이 포함된 모형이 포함되지 않은 모형보다 매개효과가 더 큰 것으로 밝혀졌다. 이러한 연구결과를 바탕으로 창의성은 직무수행자 개인으로서 영업사원의 업무성과를 높이기 위해 지속적인 개발이 필요한 개인의 역량이라는 결론을 도출하였다.

간호사의 팀워크스킬과 의사결정역량이 간호업무성과에 미치는 영향 (Influence of teamwork skill and decision making competency on nursing work performance)

  • 문미영;김미연
    • Journal of the Korean Data and Information Science Society
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    • 제27권5호
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    • pp.1361-1373
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    • 2016
  • 본 연구는 간호사의 팀워크스킬과 의사결정역량이 간호업무성과에 미치는 영향을 파악하고자 시행되었다. 2기관의 대학병원에서 2명 이상이 함께 근무하며 인계를 주고받아 지속적인 연계성 있는 환자의 직 간접 간호를 주 업무로 수행하는 경력 1년 이상의 간호사를 대상으로 2016년 3월 16일부터 3월 25일까지 자료를 수집하였다. 수집된 자료는 IBM SPSS/WIN 21.0을 이용하여 통계 분석하였다. 간호사의 팀워크스킬과 의사결정역량 모두가 간호업무성과에 긍정적인 영향을 미치고 있는 것으로 확인되었다. 간호업무성과에 영향을 주는 예측요인은 일반적 특성 중 총 임상경력 (${\beta}=.23$, p<.001)과 팀워크스킬 (${\beta}=.61$, p<.001), 의사결정역량 (${\beta}=.13$, p=.015)으로 66%의 설명력을 나타냈다. 따라서 간호사의 팀워크스킬과 의사결정역량을 효과적으로 증진시킬 수 있는 조직차원의 지원과 다양한 교육기회를 제공하고 차별화된 교육프로그램 개발 및 적용이 필요하다.

결핵관리전담요원의 업무수행정도와 영향요인 (Factors Affecting on the Work-related Performance Level of TB Control Manpower)

  • 이진범;김영임;최숙자;최영림
    • 한국직업건강간호학회지
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    • 제23권4호
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    • pp.254-261
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    • 2014
  • Purpose: The purpose of this study was to investigate the degree of performance of TB control manpower in Korea and to identify the affecting factors associated with it. Methods: This study employed a quantitative observational with cross-sectional design and the subjects were consisted of 189 TB (Tuberculosis) control manpower who were working in both community health centers and private hospitals. Variables included in this study were demographic, social, work-related characteristics, aqhnd self-efficacy. A reliability of the instrument for the performance was Cronbach's ${\alpha}$=.91. Data were analyzed by t-test, ANOVA and multiple regression using SPSS (19th version). Results: The mean value of the degree of work-related performance of TB control manpower was $4.4{\pm}0.49$9 and it was higher than those of general nurses working in any other health care departments. The mean differences in the degree of work-related performance were in self-efficacy, workplace, the number of full charge manpower in TB, the number of participation in in-depth education, and the willingness to job maintenance. In multiple regression analysis, factors associated with TB control manpower' work-related performance were self-efficacy (${\beta}$=.164, p=.025), workplace (${\beta}$=-.186, p=.023), the number of participation in in-depth education(${\beta}$=.339, p<.002), and the willingness to job maintenance (${\beta}$=-.157, p=.036). Conclusion: Results of this study showed that work-related performances of manpower working in private hospital were higher than those of manpower in public health centers. So, it is necessary to enhance nation's active intervention to improve effectiveness and reduction of risk factors in TB policy.

상급종합병원 간호사의 그릿과 간호업무환경이 간호업무성과와 재직의도에 미치는 영향: 온정적 합리주의 리더십의 매개효과 (The Effects of Grit and Nursing Work Environment of Nurses in Tertiary Hospitals on Nursing Performance and Retention Intention: Mediating Effect of Compassionate Rationalism Leadership)

  • 곽연희;장인실;이원;백승주;현석경;김선만
    • 임상간호연구
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    • 제29권2호
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    • pp.163-174
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    • 2023
  • Purpose: To identify the effect of a new leadership type by confirming the effect of clinical nurses' grit and nursing work environment on nursing performance and retention intention with the mediating effect of compassionate rationalism leadership in the process. Methods: A proportional stratified sampling method was used with 45 tertiary general hospitals nationwide as the sampling unit. An online survey targeting nurses who have been working continuously for more than one year was conducted from October 14 to November 9, 2022. The final analysis included 1,256 questionnaires. The correlation between the participants' variables was analyzed using Pearson's correlation coefficients. The mediating effect was confirmed using a regression analysis, and bootstrapping. Results: The compassionate rationalism leadership had a mediating effect on the relationship between grit and nursing performance (F=203.21, p<.001), nursing work environment and nursing performance (F=109.48, p<.001), grit and retention intention (F=149.90, p<.001), and nursing work environment and retention intention (F=25.14, p<.001). Conclusion: The compassionate rationalism leadership of nursing managers had a positive effect on nursing performance and retention intention. Therefore, with the development and application of educational programs of compassionate rationalism leadership, it can be used to improve nursing performance and operate an efficient nursing organization.

개인-직무 적합성과 직무성과의 관계에 대한 직무열의의 매개효과와 일의 의미의 조절된 매개효과 연구 (The Effect of Person-Job Fit on Job Performance : Mediating Effect of Work Engagement and Moderating Effect of Work Meaning)

  • 신인규;정승철
    • 벤처혁신연구
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    • 제3권2호
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    • pp.77-93
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    • 2020
  • 본 연구에서는 개인-직무 적합도가 직무성과의 미치는 영향관계와, 그 관계에서 일의 의미의 조절효과, 직무열의의 매개효과를 살펴보았다. 이를 위하여 기업 조직에 근무하는 304명으로부터 설문 데이터를 수집하였고, 상관관계 분석 및 회귀분석을 사용하여 분석하였다. 연구 결과, 사실적 개인-직무 적합도와 인지된 개인-직무 적합도 간에는 유의미한 상관관계가 존재하며, 인지된 개인-직무 적합도는 직무성과를 유의하게 예측한다는 것을 알 수 있었다. 또한, 개인-직무 적합도와 직무성과의 영향도 관계에서 직무열의의 매개효과가 존재하며, 개인-직무 적합도와 직무 열의의 영향도 관계에서 일의 의미의 조절효과가 존재하였다. 본 연구는 사실적 개인-직무 적합도와 인지적 개인 -직무 적합도의 상관관계를 실증하였으며, 개인-직무 적합도는 직무열의와 같은 정서적 변인을 매개로 하여 직무성과에 영향을 미친다는 것을 밝혔다는 점에서 의의가 있다. 조직 관리자의 입장에서는 채용된 직원의 특성에 적합한 직무환경을 제공하고, 직원들이 개인-직무 적합도에 대해 어떻게 인지하는지를 관리하는 방안이 필요하며, 특히 직원들이 일을 통해 자신의 성장이 촉진되고, 공공선에 기여한다는 인식을 가질 수 있도록 지원할 필요가 있음을 시사한다.

교대근무자의 피로와 수행영향인자 간의 상관관계 분석 (반도체 산업을 중심으로) (Correlation Analysis between Fatigue and Performance Shaping Factor for Alternation Worker's (Focused on the Semiconductor industry))

  • 윤용구;박범
    • 대한안전경영과학회:학술대회논문집
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    • 대한안전경영과학회 2008년도 추계학술대회
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    • pp.303-316
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    • 2008
  • For the past 25 years, Korean semiconductor has experienced enormous growth to be the highest production country in the world. Semiconductor industry is very time sensitive and driven by technology and process, and requires 24-hour full operation. The environment includes many different types of equipment, utilities, different gases and toxic chemicals as well as high voltage electricity. We have performed a survey with 3-shift engineers and workers in one line. The content of the questionnaire was about the correlation between fatigue and performance shaping factor (work type and work ability), and as a result we were able to deduce the correlation, p-value and the pattern of scatter plot. The shape of the model was made of 4 blocks for fatigue, 5 blocks for work type and 5 blocks for work ability, i. e. 14 blocks in total. As a conclusion to this findings, there was a correlation between fatigue and work type and work ability specifically in semiconductor industry, and we need some effort to reduce this.

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