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Case Analysis of the Promotion Methodologies in the Smart Exhibition Environment (스마트 전시 환경에서 프로모션 적용 사례 및 분석)

  • Moon, Hyun Sil;Kim, Nam Hee;Kim, Jae Kyeong
    • Journal of Intelligence and Information Systems
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    • v.18 no.3
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    • pp.171-183
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    • 2012
  • In the development of technologies, the exhibition industry has received much attention from governments and companies as an important way of marketing activities. Also, the exhibitors have considered the exhibition as new channels of marketing activities. However, the growing size of exhibitions for net square feet and the number of visitors naturally creates the competitive environment for them. Therefore, to make use of the effective marketing tools in these environments, they have planned and implemented many promotion technics. Especially, through smart environment which makes them provide real-time information for visitors, they can implement various kinds of promotion. However, promotions ignoring visitors' various needs and preferences can lose the original purposes and functions of them. That is, as indiscriminate promotions make visitors feel like spam, they can't achieve their purposes. Therefore, they need an approach using STP strategy which segments visitors through right evidences (Segmentation), selects the target visitors (Targeting), and give proper services to them (Positioning). For using STP Strategy in the smart exhibition environment, we consider these characteristics of it. First, an exhibition is defined as market events of a specific duration, which are held at intervals. According to this, exhibitors who plan some promotions should different events and promotions in each exhibition. Therefore, when they adopt traditional STP strategies, a system can provide services using insufficient information and of existing visitors, and should guarantee the performance of it. Second, to segment automatically, cluster analysis which is generally used as data mining technology can be adopted. In the smart exhibition environment, information of visitors can be acquired in real-time. At the same time, services using this information should be also provided in real-time. However, many clustering algorithms have scalability problem which they hardly work on a large database and require for domain knowledge to determine input parameters. Therefore, through selecting a suitable methodology and fitting, it should provide real-time services. Finally, it is needed to make use of data in the smart exhibition environment. As there are useful data such as booth visit records and participation records for events, the STP strategy for the smart exhibition is based on not only demographical segmentation but also behavioral segmentation. Therefore, in this study, we analyze a case of the promotion methodology which exhibitors can provide a differentiated service to segmented visitors in the smart exhibition environment. First, considering characteristics of the smart exhibition environment, we draw evidences of segmentation and fit the clustering methodology for providing real-time services. There are many studies for classify visitors, but we adopt a segmentation methodology based on visitors' behavioral traits. Through the direct observation, Veron and Levasseur classify visitors into four groups to liken visitors' traits to animals (Butterfly, fish, grasshopper, and ant). Especially, because variables of their classification like the number of visits and the average time of a visit can estimate in the smart exhibition environment, it can provide theoretical and practical background for our system. Next, we construct a pilot system which automatically selects suitable visitors along the objectives of promotions and instantly provide promotion messages to them. That is, based on the segmentation of our methodology, our system automatically selects suitable visitors along the characteristics of promotions. We adopt this system to real exhibition environment, and analyze data from results of adaptation. As a result, as we classify visitors into four types through their behavioral pattern in the exhibition, we provide some insights for researchers who build the smart exhibition environment and can gain promotion strategies fitting each cluster. First, visitors of ANT type show high response rate for promotion messages except experience promotion. So they are fascinated by actual profits in exhibition area, and dislike promotions requiring a long time. Contrastively, visitors of GRASSHOPPER type show high response rate only for experience promotion. Second, visitors of FISH type appear favors to coupon and contents promotions. That is, although they don't look in detail, they prefer to obtain further information such as brochure. Especially, exhibitors that want to give much information for limited time should give attention to visitors of this type. Consequently, these promotion strategies are expected to give exhibitors some insights when they plan and organize their activities, and grow the performance of them.

A Study on the Influential factors on Visitors' Satisfaction Level in Exhibition Space - Focused on the Seoul Living Design Fair 2005 - (전시 공간 디자인이 관람객 만족도에 미치는 영향에 관한 연구 - Seoul Living Design Fair 2005를 중심으로 -)

  • Choi, Jin-Hwa;Yoon, Ji-Young
    • Korean Institute of Interior Design Journal
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    • v.15 no.5 s.58
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    • pp.255-264
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    • 2006
  • This study started from the premise that the satisfaction of visitors in large-scaled design-related fair has co-relation with the environmental and contextual factors such as contents, lighting, the number and location of rest area, crowdedness, ventilation and circulation. The research was made in Seoul Living Design Fair 2005. 102 samples from 132 who answered to the questionnaire with likert-scaled and open questions were selected for the data, which were statistically analyzed through SPSS 12.0 program to explore the co-relation between the environmental factors and the satisfaction level of visitors. The findings showed that overall satisfaction level was in the middle of the scale, which means satisfied nor unsatisfied. The visitors showed relatively high satisfaction in the two factors-the contents of the fair and lighting system compared to the other factors such as the number and location of rest area, sign system, ventilation crowdedness and circulation. Even though the visitors had difficulties in circulation and showed various types in circulation, it did not seem to have a significant influence on the overall satisfaction level because it might be offset by the contents of the fair. Also, the visitors showed similar satisfaction level regardless of the type of circulation. It can be concluded that the main factors mentioned above should be considered to achieve higher satisfaction level and provide better environment in the large-scaled fair.

A study on the planning of circulation path through analysis of visitor's behavior and exhibition layout in museum exhibition area (관람행태 특성과 전시 레이아웃 분석에 의한 박물관 단위전시공간에서의 동선계획에 관한 연구)

  • Choi, Jun-Hyuck
    • Korean Institute of Interior Design Journal
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    • v.16 no.2 s.61
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    • pp.233-241
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    • 2007
  • Circulation planning for exhibition space depends on visitors, exhibition documents and exhibition space. To make visitors feel sympathy for the exhibition and meet visitors' movement and its spatial factors in the exhibition, guidelines for the planning layout of exhibition and exhibition space are needed. This research was aimed at gathering guidelines about the circulation planning for exhibition space for visitors who can acquire exhibition information in a natural way and enjoy the whole aspect of exhibition or enjoy preferential exhibition by investigating and analyzing viewing types of visitors, layout of exhibition and space unit exhibition. The result of this research was summarized as the following. 1) It needs optional viewing space large enough to be seen clearly so that all exhibition space can be seen at a glance at the main entrance of exhibition. 2) Layout of exhibition is needed for island-exhibition position and optional space preparation, when visitors pass by an article on exhibition short-cut. 3) Layout of exhibition is needed for double sided exhibition.

Satisfaction Decision Factors of Visitors of Rural Tourism (농촌관광 방문객의 만족결정요인)

  • Jang, Kyoung-Su
    • The Journal of the Korea Contents Association
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    • v.10 no.7
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    • pp.396-403
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    • 2010
  • The aim of this study is to draw questions to measure the satisfaction level of visitors who are users of rural tourism and to examine factors to decide satisfaction, which affect their overall satisfaction using drawn questions to assess the satisfaction level. In order to achieve these research purposes, the survey was conducted with visitors visiting rural farming villages-experiencing towns located in Yangpyeong Gun, Gyeonggi Province. Through reviewing previous study we drew 24 questions to measure the satisfaction level of visitors who are users of rural tourism. As a result of the empirical analysis using the structural equation model, the factors to decide the satisfaction of visitors visiting farm villages appeared to be 4 factors including experience program, cost, guide and rurality.

The Research on Lighting Design of Parks

  • Zhang, Rui;Piao, Yong-Ji;Cao, Lin-Sen;Cho, Tae-Dong
    • Journal of Environmental Science International
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    • v.23 no.6
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    • pp.1013-1020
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    • 2014
  • Based on the survey of the parks in Tai'an by questionnaire survey, on-the-spot investigation and in-depth interview, the paper analyzes the tendencies of visitors in modern landscape lighting design forms and methods from two terms: primary attributes and the preferences of artistic lighting design. To increase the safety of the parks is a pressing need for visitors. Visitors have a pressing need for increasing the safety of the parks' lighting and artistic quality. Most visitors think the parks' lighting has blind spots and the brightness is not enough. Visitors' night activities in the park will be insecure. As to artistry aspects, people prefer strong artistic style of lamps and lanterns to the common, such as ethnic style and animal image; Tourists prefer to use white light and yellow light to illuminate trees, because these colors make people feel more warm and amiable. This research provides basic data for lighting design of parks.

Interpretive Planning Which Is "In Tune" With Visitors Expectations in Nature Park: Case Study in Jogyesan Provincial Park, Jeonnam, Korea

  • Cho, Kye-Joong;Ann, Jong-Man
    • Journal of Korean Society of Forest Science
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    • v.94 no.2 s.159
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    • pp.61-66
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    • 2005
  • This research is based on a visitor survey at Jogyesan Provincial Park in Jeonnam, and its implications for interpretive planning. The research population was the set of weekend and holiday visitors, 20 years of age and older, to Jogyesan Provincial Park in Jeonnam, during the summer of 2003. A questionnaire was offered to every tenth person entering the park on every other weekend day and both holidays (June 1 and September 30). It was obvious that the interpretive program at Jogyesan Provincial Park, to meet the expectations of its visitors, should provide: (1) visitors with opportunities to experience the out-of-doors and learn about the cultural, historical and natural surroundings; (2) opportunities for the visitors to relax and escape from the normal and work environment; and (3) opportunities for the visitors to experience an atmosphere which enables them to achieve and self-actualize. In the area of interpretive programs, expectations are usually priorities, except for mountain climbing and exercise. Enhancing achievement and self-actualization is rarely a consideration and needs more emphasis in the future interpretive programs and plans.

Comparison between Hiker and Non-hiker's Sense of place value at Namhansanseong Provincial Park (남한산성도립공원 등산객과 비등산객의 장소 가치인식 비교 연구)

  • Kim, Ye-Eun;Kim, Hyun;Paek, Nanyoung
    • Journal of Korean Society of Rural Planning
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    • v.21 no.4
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    • pp.127-137
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    • 2015
  • This Study attempted to comprehend difference between hiker and non-hiker's sense of place value at Namhansanseong Provincial Park. Especially, it was analyzed after visitors, who were divided into local residents & tourists and first time visitors & repeat visitors. Out of 600 visitors, who were over 19 years old, participated in the survey, 587 responses were used for data analysis. Consequently, Sense of place value at Namhansanseong Provincial Park were classified into three factors: Health Culture, Ecology Environment, and Connectedness. Hikers feel higher value on promotion of health, relaxation, environment than non-hikers. Among hikers, local residents feel higher value on ecology environment and connectedness than tourists. Among non-hikers, however, they have no difference between local residents and tourists, only repeat visitors and first time visitors. On this result, possibility of resident participation management on natural environment and trail was considered, and when the program, which is for raising cultural and traditional value, would develop, increasing number of repeat visitor should be considered as a high priority.

Service Quality Influencing Visitors' Satisfaction in Yesan Apple Festival (지역축제 서비스 품질의 방문객 만족 영향요인 -예산향토사과축제-)

  • Park, Duk-Byeong;Lee, Minsoo;Kim, So-Yun;Shin, Hyun-Bae
    • Journal of Agricultural Extension & Community Development
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    • v.24 no.3
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    • pp.185-197
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    • 2017
  • Service quality in local festivals is a crucial for visitors satisfaction. The study aims to identify the factors to influence visitors satisfaction in local festival. A field survey was used to collect data from 206 visitors to the Yesan Apple Festival in South Korea. The results showed that the program and products, staff, and landscape factors could significantly has a significant on visitors' overall satisfaction, whereas facility factor don not influence significantly. The study suggested that festival managers should allocate their marketing resources for the program and products, staff, and landscape factors to increase the visitors' perception of service quality. This study encourages festival managers to provide high level of festival quality to consider extension effects of the festival experiences from long-term perspectives.

A Study on the Characteristic of Viewing Satisfaction and Viewing Behavior on the Exhibition Environment of Art Museum - Focusing on the exhibition spaces exhibit by flat works - (미술관의 물리적 전시환경에 대한 관람 만족도와 관람행태의 특성에 관한 연구 - 평면작품 위주의 전시공간을 중심으로 -)

  • Lee, Kyoo-Hwang
    • Korean Institute of Interior Design Journal
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    • v.21 no.3
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    • pp.11-21
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    • 2012
  • In order to increase visitors' viewing satisfaction and viewing behavior in the art museum exhibit by flat works, it is necessary to analyze the characteristics of major evaluation factors, such as 'the number of artworks and their intervals', 'the space of exhibition and the size of walls', and 'compositional change of exhibition spaces', which have a close relationship with each evaluation factors, by focusing on artworks and exhibition space. Thus, to investigate how the characteristic differences of the major evaluation factors in art museums affect visitors' viewing satisfaction and viewing behavior, this study compared the related analytical indicators, and conducted a correlation analysis. The results of this study are summarized as follows: First, the degree of concentration on artworks (which has been selected as a collective assessment indicator of visitors' satisfaction) increased when the exhibition space of art museum is display by less artworks and they have big interval in the large wall. Second, visitors' viewing satisfaction and qualitative viewing behavior increased when the exhibition space of art museum are simple and they change to simpler step by step. These findings imply that there is a high correlation between visitors' visio-perceptual experiences and viewing behavior, and that visitors' viewing satisfaction and viewing behavior can be predicted partially in the certain exhibition environment from this correlation.

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The Variation of Visitor' Behavior in relation to the Planar Exhibition and the Three Dimensional Exhibition in Art Museum;focused on Busan Museum of Modern Art (미술관에서 평면전시와 입체전시에 따른 관람행태의 변화;부산시립미술관을 중심으로)

  • Jeong, Jae-Hoon
    • Korean Institute of Interior Design Journal
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    • v.17 no.4
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    • pp.84-91
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    • 2008
  • The objective of this study is to investigate how visitors' behavior change in relation to the pattern of exhibition in art museum. For the purpose Busan Museum of Modern Art was selected as the sample in this study. And two patterns of exhibition, namely the planar exhibition and the three dimensional exhibition, were surveyed using the tracking movement method. The data gathered from random-sampling 60 visitors in a art museum was analyzed by the correlation analysis and T-test. The results are as follows; 1) There is no meaningful difference in visitors' behavior by the exhibition pattern in terms of their viewing area, viewing time, viewing distance, viewing velocity, viewing rate. 2) In contrast, there is meaningful difference in terms of the number of stops by visitors and the time spent without movement to see the objects; visitors stopped more often and stayed longer within the three dimensional exhibition space than the planar exhibition in a art museum. In sum, visitors extrinsically show no big behavioral difference between the planar exhibition and the three dimensional exhibition, but much difference in the way they communicate with objects; they show more active behavior within the three dimensional exhibition space.