• The Journal of Information Systems
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• v.15 no.1
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• pp.145-168
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• 2006

Current computer viruses are one of the most serious problems in information age due to their potential demage and impact on use of information systems. To make the problem worse, virus development technology has been advanced rapidly, and use of network systems has expanded widely. Therefore computer viruses are much more complex and use of anti-virus software(AV S/W) is not enough to prrevent virus incidents. It implies that computer viruses as well as other information security matters are not solely a technical problem but also a managerial one. This study emphasized on computer virus controls from managerial perspective of information security and investigated factors influencing the effectiveness of computer virus controls. Organization's comprehensive security policies provide guidelines on how organization or individual can protect themselves from computer viruses. Especially, user's education has positive impact on user's security related characteristics. Based on the analysis of research model using structural equation modeling technique, security policies were influencing security controls and improving user's computer viruses related awareness. Also security controls had positive impact on security effectiveness. However, no significant relationship was found between user's security related characteristics and security effectiveness.

• Journal of Korean Society for Quality Management
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• v.51 no.1
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• pp.19-36
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• 2023

Purpose: The purpose of this study is to empirically verify the structural relationship between public library service-scape, flow, user satisfaction, and customer loyalty for adults who use public libraries for academic purposes in a changing public library environment. To this end, this study reviewed the concepts of public library service-scape, immersion, user satisfaction, and customer loyalty with existing literature, proposed a research model based on this, and empirically verified them. Methods: This study collected and statistically analyzed data for adults using public libraries for the purpose of reading books or studying. The collected data were checked using SPSS 24.0 and AMOS 24.0 and the research hypothesis was verified by analyzing the results using the structural equation modeling technique. Results: The results of the study are as follows. First, spatiality, aesthetics, and amenity of service-scapes have a positive effect on flow. Second, spatiality and amenity of service-scapes have a positive effect on user satisfaction. Third, Flow has a positive effect on user satisfaction. Fourth, Flow and user satisfaction have a positive effect on customer loyalty. Conclusion: This study is meaningful in that it suggests a strategic direction to enhance the service competitiveness of public libraries by strengthening the service-scape.

• Journal of the Korea Convergence Society
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• v.12 no.7
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• pp.193-205
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• 2021

The AI speaker market is growing steadily. However, the satisfaction of actual users is only 42%. Therefore, in this paper, we collected reviews on Amazon Echo Dot 3rd and 4th generation models to analyze what hinders the user experience through the topic changes and emotional changes of each generation of AI speakers. By using topic modeling analysis techniques, we found changes in topics and topics that make up reviews for each generation, and examined how user sentiment on topics changed according to generation through deep learning-based sentiment analysis. As a result of topic modeling, five topics were derived for each generation. In the case of the 3rd generation, the topic representing general features of the speaker acted as a positive factor for the product, while user convenience features acted as negative factor. Conversely, in the 4^th generation, general features were negatively, and convenience features were positively derived. This analysis is significant in that it can present analysis results that take into account not only lexical features but also contextual features of the entire sentence in terms of methodology.

• Journal of Industrial Convergence
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• v.22 no.4
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• pp.11-19
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• 2024

The purpose of this study was to analyze user reviews of running applications using text mining. This study used user reviews of Nike Run Club and Runkeeper in the Google Play Store using the selenium package of python3 as the analysis data, and separated the morphemes by leaving only Korean nouns through the OKT analyzer. After morpheme separation, we created a rankNL dictionary to remove stopwords. To analyze the data, we used TF, TF-IDF and LDA topic modeling in text mining. The results of this study are as follows. First, the keywords 'record', 'app', and 'workout' were identified as the top keywords in the user reviews of Nike Run Club and Runkeeper applications, and there were differences in the rankings of TF and TF-IDF. Second, the LDA topic modeling of Nike Run Club identified the topics of 'basic items', 'additional features', 'errors', and 'location-based data', and the topics of Runkeeper identified the topics of 'errors', 'voice function', 'running data', 'benefits', and 'motivation'. Based on the results, it is recommended that errors and improvements should be made to contribute to the competitiveness of the application.

• Journal of Internet Computing and Services
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• v.25 no.2
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• pp.79-92
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• 2024

ChatGPT, as a representative chatbot leveraging generative artificial intelligence technology, is used valuable not only in scientific and technological domains but also across diverse sectors such as society, economy, industry, and culture. This study conducts an explorative analysis of user sentiments and needs for ChatGPT by examining global social media discourse on Reddit. We collected 10,796 comments on Reddit from December 2022 to August 2023 and then employed keyword analysis, sentiment analysis, and need-mining-based topic modeling to derive insights. The analysis reveals several key findings. The most frequently mentioned term in ChatGPT-related comments is "time," indicative of users' emphasis on prompt responses, time efficiency, and enhanced productivity. Users express sentiments of trust and anticipation in ChatGPT, yet simultaneously articulate concerns and frustrations regarding its societal impact, including fears and anger. In addition, the topic modeling analysis identifies 14 topics, shedding light on potential user needs. Notably, users exhibit a keen interest in the educational applications of ChatGPT and its societal implications. Moreover, our investigation uncovers various user-driven topics related to ChatGPT, encompassing language models, jobs, information retrieval, healthcare applications, services, gaming, regulations, energy, and ethical concerns. In conclusion, this analysis provides insights into user perspectives, emphasizing the significance of understanding and addressing user needs. The identified application directions offer valuable guidance for enhancing existing products and services or planning the development of new service platforms.

• Proceedings of the Korea Society for Simulation Conference
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• 2001.05a
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• pp.31-35
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• 2001

Simulation --- The ideal tool for BPR. Work now and CASE tools are static modeling tools. Based on our own customers surveys, we have discovered that the use of process modeling tools thus far has focused on modeling the current(What-Is) state of a business. We have found that 90 percent of reengineering projects, the modeling tools of choice have been flowcharting tools. Static models offer help in understanding the overall nature of an existing process. However, static models can not really help you see the step by step motions towards completion of your goals. In static modeling, you see two pictures in time, usually taken at the current state and final state models of your reengineering project. Static models are usually not object oriented, therefore can not show facility or office layout and movement of entities and objects throughout the facility. However, this does not mean that static modeling does not have its application nor add value to the user as in a few success stories. Simulation helps the team analyze the complex aspects of the project. Many times a plan that looks good on paper might turn out entirely different when put into action. Therefore, simulation helps you look at how situations might work before actual implementation. In particular, computer simulation models help you view a reengineered condition before they are rolled-out. Items such as a lead time and resource allocation.

• Korean Institute of Interior Design Journal
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• v.24 no.4
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• pp.3-13
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• 2015

For last decades, the interests and efforts to enhance healthcare facility users' experience is focused on improving facility environments for healing (Delvin, 2003) and servicescapes in order to meet the users' needs (Becker, 2008; Seunghee, 2011). In the emerging experience economy, customer want experiences and they're willing to pay for the experiences and memories not goods. (Pine, J. & Gillmore, J., 1999). It is important to identify what supports customer experiences and how they perceive the experiences in healthcare environments and it will provide important information for healthcare planners, managers, architects, and interior designers. This study examines the service user experience design elements from a User Experiences design perspective. It focuses on healthcare facilities as user experience elements and build up a conceptual framework that outlines service user experience design elements in healthcare facilities. Literature review and case studies were conducted to build the service user experience design elements according to affordance theory. Findings from this study shows that service user experience design elements were introduced and newly developed which can be categorized into three factors; 1) Functional experiences in the physical environments (safety, accessibility, self-directiveness), 2) emotional expression and cognitive experiences (identifiability/clarity, natural features/pleasant environment, aesthetic elements/playful space, media richness), 3) social relational experiences(closeness, privacy, communication with staff, integrated system). These service user experience design elements will help healthcare facility designers to understand what customer experiences, how they increase the satisfaction, and how they improve facilities for modeling the industry's best practices.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.1
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• pp.380-386
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• 2020

The mobile application market has grown over the past decade since the advent of smartphones, making it the largest market for electronic device software. As competition intensifies in the mobile application market, the impact of application evaluations on the consumption and usage patterns of users has also significantly increased. Therefore, research has been conducted on measures to evaluate mobile applications, but most of the research has relied on qualitative methods such as expert-centered interviews or surveys. In addition, evaluation measures are being constructed from the service provider's perspective, not from the service user's perspective. However, the possibility of application-specific analyses that minimize the subjectivity of researchers is growing, as large amounts of user review data enable quantitative analysis of actual users' assessment of applications. Therefore, this study presents a methodology that can complement current problems with existing quality assessments for mobile applications by utilizing user review data. To this end, the Topic Modeling technique LDA (Latent Dirichlet allocation) is applied in order to elucidate ways to improve existing evaluation measures from a user's perspective. The study is expected to reduce bias in service assessment due to the subjectivity of service providers and researchers as well as provide a measure of assessment by area of mobile applications from a consumer perspective.

• Journal of the Korea Institute of Information Security & Cryptology
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• v.27 no.1
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• pp.115-128
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• 2017

The methods of electronic financial fraud continue to evolve. Various research and countermeasures have been proposed to counter this problem, but it is difficult to eradicate it. The purpose of this study is to analyze the risk of electronic financial fraud through MS Threat Risk Modeling and to propose the countermeasures against the electronic financial fraud. As a result of the analysis, it is confirmed that despite the difference of authentication methods, there is a high risk of pharming, and it is difficult to prevent attack by using only additional authentication means, device security or user authentication based security system. Therefore, this study suggests the introduction of preventive measures such as readjustment of transaction limit by security means, account authentication, and additional physical security measures. It also suggests the establishment and implementation of a comprehensive electronic financial fraud prevention policy through linkage of electronic fraud prevention system and improvement of public relations and user awareness.

• Journal of the Korea Society of Computer and Information
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• v.17 no.12
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• pp.209-217
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• 2012

In this paper, I proposed new system that a user makes modeling 3D symmetric pottery using mouse and can confirm the result immediately in internet browser. The main advantage of proposed system is that users who have no specialized knowledge about 3D graphic can easily create 3D objects. And a user can use it that has only PC connected network and mouse without additional devices as like expensive haptic and camera device. For developing proposed system, VRML/X3D that is International Standard language for virtual reality and 3D graphics was used. Because it was born based on internet that is different from other 3D graphic languages, it was able to interact and navigate with users. With those features and high completeness of 3D pottery realization using mouse considered, the system may be useful and is superior in performance to other pottery modeling system.