• 산경연구논집
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• 제9권1호
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• pp.77-88
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• 2018

Purpose - Past research has not given much attention to the roles of consumers' social relationship type in the effects of justice type of service failure recovery alternatives on their satisfaction to the alternative exposed to them. Current research aimed at exploring the moderation role of consumers' social relationship central versus peripheral in the effects of justice types of service failure recovery alternatives on the recovery satisfaction, and this research also explored whether the level of satisfaction to interaction justice-focused alternative are significantly different between the two, their social relationship central and peripheral relationship. Research design, data, and methodology - 2(social relationship central versus peripheral) between-subjects design was employed. 50 participants for each experimental group there were. Participants of each group took forceful steps in choosing one between the procedural justice-focused alternative and the distribution justice-focused alternative. χ²-analysis was used to verify that the number of choosing each alternative becomes different between the two experimental groups, and a one way ANOVA was used to verify that the extent to which participants are satisfied to the alternative chosen by them becomes different between the two groups. Results - The number of participants choosing procedural justice-focused alternative at the group of social relationship central was larger than that at the group of social relationship peripheral, whereas the number of participants choosing distribution justice-focused alternative at the group of social relationship peripheral was larger than that at the group of social relationship central. And the level of satisfaction to procedural justice-focused alternative at the group of social relationship central was higher than that at the group of social relationship peripheral, whereas the level of satisfaction to distribution justice-focused alternative at the group of social relationship peripheral was higher than that at the group of social relationship central. In addition, the level of satisfaction to interaction justice-focused alternative was not significantly different between the two groups. Conclusions - Marketers should give attention to the type of justice when developing alternatives by which consumers' service failure can be recovered. They should suggest procedural justice-focused alternative to consumers under social relationship central, whereas they should develop distribution justice-focused alternative for consumers under social relationship peripheral. And in the process of recovering service failure they also should focus on interaction justice.

• 경영정보학연구
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• 제10권1호
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• pp.213-235
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• 2008

서비스 산업의 비중이 지속적으로 증가하면서, 경제적인 패러다임이 제품 지배 논리에서 서비스 지배 논리로 전환됨에 따라 서비스를 보다 체계적으로 이해하고 그 생산성을 향상시킬 수 있는 서비스사이언스 분석 방법론에 대한 필요성이 증가하고 있다. 이에 따라 본 연구에서는 서비스사이언스에서의 새로운 서비스를 이해하기 위해 서비스의 구성요소를 나타내고 있는 서비스 시스템에서부터, 서비스 경험, 서비스 네트워크, 서비스 라이프사이클, 서비스 혁신에 대해 설명하고, 이러한 이해를 바탕으로 서비스사이언스 분석 프레임워크를 도출하였다. 본 연구에서 제시한 서비스사이언스 분석 프레임워크는 기업내부의 자원을 조직화하기 위해 필요한 서비스 라이프 사이클 4단계(서비스 전략 및 설계, 생산 및 전달, 운영 및 유지, 평가 및 향상)와 고객의 서비스 경험 극대화를 위한 네트워크(가치행위 네트워크, 자원통합자 네트워크, 역량 네트워크)로 구성되어 있다. 서비스사이언스 분석 프레임워크는 향후 서비스사이언스에 관한 연구를 체계화하고 종합적인 시각을 갖는데 기여할 것으로 보인다.

• 보건행정학회지
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• 제30권1호
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• pp.82-91
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• 2020

Background: This study investigates the influence factors of medical service variations using medical charge and the length of stay (LOS) for urinary incontinence surgery and uterine polypectomy. Methods: The National Health Insurance claims data and Medical Resource Report by the Health Insurance Review & Assessment Service in 2016 were used. Frequency analysis, one-way analysis of variance, and Bonferroni post-hoc tests were executed for each surgery. A multilevel analysis was executed to assess the factors to the medical charge and LOS for each surgery in patient, doctor, and hospital level. Results: Fifty-two point eight percent of urinary incontinence surgery and 87.1% of uterine polypectomy were distributed in general and tertiary hospitals. Among three levels, the patient level variation was 61.5% or 77.2% in medical charge and 93.9% or 96.3% in LOS, respectively. The doctor level variation was 29.6% or 22.6% in medical charge and 0.6% or 0.0% in LOS, respectively. The institution level variation was 8.9% or 0.2% in medical charge and 5.5% or 3.7% in LOS, respectively. Number of other disease and organizational type were main factors that affected the charge and LOS for urinary incontinence surgery and uterine polypectomy. Conclusion: Medical service variations of the urinary incontinence surgery and uterine polypectomy were the largest for the patient level, followed by doctor level for the medical charge, and the institution level for the LOS.

• 한국의료질향상학회지
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• 제9권2호
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• pp.134-147
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• 2002

Background : As an empirical study, current research about the quality of social services carried out in general and teaching hospitals across the country. In the flux of health care reforms and market transformation, the quality of social services in the hospital becomes increasingly significant. Methods : A sample of total 80 hospitals, including general hospitals with one social worker at least and single-department hospital with two social workers or more, were identified nationwide through the registry of Korean Association of Medical Social Workers and Korean Association of Hospitals. The subjects of this survey were 80 leaders of social service units. The survey data from each subjects were measured to evaluate level of quality that service provider perceived of sample hospitals. Under the method of one-way ANOVA and multiple regression, the level of quality in social work service was analyzed. Results : The major findings were as following ; First, the level of quality perceived showed less score, especially the lowest was the score of quality of outcome. Second, the key variables of each hospital which turned out significantly different in quality of social work service were the departmental form of social work unit, unit leader's age, educational level, field experience, and job rank. Third, the level of quality of social work service correlated positively with the field experience of unit leader, the size of social work unit, the job rank of the unit leader. Conclusion : The most influential variables to the quality of social work service proved departmental form of social work unit, leader of social work unit. Therefore, to assure the proper level of quality, social work unit in hospital must be structured single, independent department in which entitled social worker is supposed to supervise and manage. And a leadership-development program for leaders in social work unit are strongly recommended.

• 문화기술의 융합
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• 제5권4호
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• pp.209-215
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• 2019

본 연구는 미디어분야 산업환경에서 양방향 서비스와 기술의 시장현황을 살펴봄으로써 서비스의 활성화 방안을 위한 발전적 제안에 목적이 있다. 국내 양방향 방송 콘텐츠 서비스분석을 통해 지상파와 채널사용사업자 그리고 통신사들의 서비스 유형에 따른 플랫폼과 서비스 유형분석을 통해 양방향 프로그램의 특성인 개방성, 대화형 개인맞춤, 입체형 특성을 확인함으로써 각 특성별 지원 기술과 서비스 진행사항을 통해 향후 사업자들의 중요한 융합적 소재에 대한 가능성과 발전방안에 대해 제언하고자 하였다. 지상파방송사업자 경우 양방향으로 ARS, 웹사이트나 모바일 앱이 대부분 제공되었고, 케이블 SO와 위성방송사업자들은 데이터 영역을 활용한 양방향 서비스 운영에 다양성을 제공하는 것으로 나타났다. 따라서 국내 양방향 방송 프로그램 서비스 유형은 전체적으로 융합적 형태의 수익모델 니즈가 있어 새로운 경쟁력 있는 양방향 방송 프로그램 서비스 환경으로 전환이 필요한 것을 확인할 수 있었다.

• Journal of Preventive Medicine and Public Health
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• 제28권3호
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• pp.623-639
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• 1995

We have never seen any method to cope basically with complicated situation and problems around medical reimbursement rates here in Korea since 1977 witnessed by the beginning of medical insurance. By the way researchers concerned are beginning to propose some kinds of innovative and detailed ideas to government these days. They are Diagnosis-related group(DRG) and Resource-based .elative value scale(RBRVS). In the light of this situation it is so encouraging that our government can come up with that and move. In case of RBRVS research we have already been reaching even to the level of reviewing and revising methodology for its further development after naive pilot study on internal medicine and general surgery last year. However there might be something different conditions between USA and Korea to apply the same Dr. Hsiao's method and it must be vital to check so called' total work approach' compared with 'intra-service work approach' before expanding to the whole medical fields. According to the' Intra-service approach', the physician's work is supposed to be divided into three sub-works by the name of intraservice work, pre, and post service work. These sub-works, again should be merged together to be the pre-postwork subset through some statistical methods of the estimation process applied by Dr. Hsiao's methodology in RBRVS development later on. But in this paper that estimation process was not taken because we could have real values for all of those surveyed items related to just one specialty, OB & GY. Instead, We used some statistical comparison procedures relevant to demographic characteristics, reliability & validity and correlation analysis with American RVU(Relative value unit) between the total work and merged total work from intraservice work approach. The unit of analysis was individual physicians of OB & GY and 300 physicians were selected for each approach through statistical sampling method based on national population of OB & GY physicians in Korea. And also with the thankful help of Advisory Committee under Korean Association of OB & GY, questionnaires were made and mailed to the subjects, two times. As a result there were not any statistically significant differences in demographic characteristics between the two approaches except for the variable 'Response time for the questionnaires', but in other sections of comparisons, response rate, representative values, reliability & validity test, correlation analysis with American RVU, all showed 'Total approach' was not only more rational and statistically meaningful than 'Intra-service approach' but also had considerable merits. But we are not absolutely sure about this paper's robustness. Because of some limitations, we'd rather like to suggest further researches should be followed. In that sense the first thing would be a research for the influence of doctor's characteristics, especially 'frequency' on the rating of work and the way to define total work more clearly.

• 한국지구과학회지
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• 제38권3호
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• pp.239-249
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• 2017

이 연구의 목적은 사범 대학 과학교육학부에 재학 중인 예비 과학 교사들을 대상으로 고등학교에서의 지구과학선택 과목의 이수 여부와 대학 전공이 일반지구과학 수업에 대한 태도, 학업 성취도에 미치는 영향을 분석하는 것이다. 이 연구의 대상은 광역시 소재 대학교 과학교육학부 소속의 학생들 중 2012년 2학기부터 2015년 2학기까지 총 4개 학기 동안 일반지구과학 강의를 수강한 273명의 학생들이다. 현재 전공과 고등학교 지구과학 교과목 이수 여부가 일반지구과학 수업에 대한 태도 및 시험 체감 난이도, 학업 성취도에 미치는 영향을 SPSS 23.0을 활용하여 이원분산분석(two-way ANOVA)을 실시하였다. 연구 결과에 따르면, 지구과학교육 전공 학생들과 타 과학교육전공 학생들 사이에는 일반지구과학 수업에 대한 태도와 시험 체감 난이도에 대해서 차이가 없었지만, 고등학교에서 지구과학의 이수 여부는 학생들의 태도와 성취도에 영향을 미쳤다. 즉, 고등학교에서 지구과학 I과 지구과학 II를 모두 이수한 학생은 지구과학 I만 이수한 학생 또는 지구과학을 전혀 선택하지 않은 학생들보다 일반지구과학 수업 태도가 더 좋았으며 높은 성취 수준을 보이는 것으로 분석되었다. 과학 교사를 양성하는 사범 대학의 교육에서는 학생들의 요구와 수준을 반영한 교수학습적 접근이 필요하며, 과학 교사로서 필요한 교과 지식을 효과적으로 학습할 수 있도록 사범 대학 과학과 교육과정의 지속적인 보완이 있어야 할 것이다.

• 경영정보학연구
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• 제6권2호
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• pp.79-94
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• 2004

본 연구에서는 기업에서의 인터넷 활용과 적용이 어떻게 이루어지고 있는지를 국가와 산업별로 비교 연구하였다. 미국의 54개 기업과 한국의 135개 기업을 대상으로 한 설문 조사를 통하여 국가간 인터넷 활용 정도를 비교하였으며 산업을 제조와 비제조 군으로 구분하여 산업별로 인터넷 활용에 차이가 있는지를 분석하였다 통계적으로 유의한 차이가 밝혀지지는 못하였지만, 연구 결과에 의하면 미국 기업은 인사관리, 자동화, 판매, 흥보 등의 업무분야에서 한국 기업보다 인터넷 활용도가 높은것으로 조사되었으며 전반적으로 비제조 기업들이 제조 기업들 보다 인터넷 활용도가 높은 것으로 나타났다. 한국 기업의 경우 산업군별 인터넷 활용은 통계적으로도 유의한 차이를 보이는 것으로 나타났으며 특히 운영 및 영업 마케팅 업무분야에 있어서 인터넷 활용도가 차이를 보이고 있는 것으로 분석되었다.

• 한국실내디자인학회:학술대회논문집
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• 한국실내디자인학회 2006년도 춘계학술발표대회 논문집
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• pp.55-58
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• 2006

There can be two definitions of modern ideal medical surroundings. One is medical services satisfied patients' with their desire and the other is places suited to remedy realized by rational operation. Particularly, in case of dental service, there is a need for an effective regard of moving lines and there are many rooms for a dental service belonged to a curer and not a curer. So a design has been developed by many concerns. flow do we proffer more familiar and comfortable places to both a curer and not a cuter. Nowadays, the design is making progress to the unprecedented and up-to-date direction. I would suggest a general plan used by a nature of an original art for this design. The design used by a nature between human beings and things is able to induce comforts and intimacies. So to speak, I would like to remove artificial design and keep up organic lines, shapes and forms of a nature like it is. This study grasps the organizational limitation of this design and the visual characteristic of organic forms used by harmonious image of a nature and a new way is applied to limited medical places, a dental service, based on the study. Also, I'm go to examine the meaning and worth of a new design and suggest the direction of it.

• 한국병원경영학회지
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• 제23권2호
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• pp.18-27
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• 2018

Purposes: This study aims to investigate the policy effect of mandatory application of DRG for 7 disease groups in general and tertiary hospitals. Methodology: As DRG was fully implemented in July 2013, this study compares two periods before and after the change(from July 2012 to June 2013, and from July 2013 to June 2014). The benefit claim data of the National Health Insurance Service was used for the comparison. Target patients were those who visited general or tertiary hospitals between July 2012 to June 2014. For pharmaceutical consumption, Interrupted Time Series (ITS) analysis was used to see the effect of DRG mandatory application. Findings: The number of drugs prescribed per patient and pharmaceutical expenditure both showed significant reduction compared to before the DRG implementation. Practical Implications: This study used 2 sets of 1 year period data from before and after the full implementation of DRG to analyze pharmaceutical consumption. When the comparison data accumulates further, it would be possible to conduct more diverse analysis to assess policy effect and to provide way forward for the future.