• Title/Summary/Keyword: the performance of ITBI's tenant

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An Empirical Study on the Performance of ITBI's Tenant (대학 정보통신창업지원센터 입주기업의 성과에 영향을 미치는 요인에 관한 실증연구)

  • Lee, Hong-Jae;Kim, Soo-Hyun;Ji, Hyun-Soo
    • Journal of Korea Technology Innovation Society
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    • v.10 no.4
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    • pp.727-754
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    • 2007
  • The purpose of this empirical study is to investigate the impact of the performance of ITBI's tenant. The study also aims to find out the relation between tenant's output and variables such as service usage, service quality, customer satisfaction. To achieve this aim, we carried out both a review of the literature and an empirical research. To verify the relation of each variable, structural equation model analysis using AMOS4.0 is performed. The results are as follows. First, service usage of ITBI's have significant positive effects on customer satisfaction of business incubation center. On the other hand, service quality of ITBI's doesn't have direct effects on customer satisfaction of business incubation center. Second, customer satisfaction of business incubation center have significant positive effects on technology development. Third, managerial improvement of tenant have significant positive effects on the total sales. On the other hand, technology development doesn't have direct effects on the total sales. According to those results, the business incubation center should improve the service quality and customer satisfaction. Also, the center make every effort to connect the perforated line in structural equation model. The implications of these findings and possibilities of further research are discussed.

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