• Asia Marketing Journal
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• 제12권4호
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• pp.137-164
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• 2011

본 연구는 경험가치척도(EVS; Experiential Value Scale)를 바탕으로 측정된 쇼핑가치차원이 쇼핑점포에 대한 소비자 반응에 미치는 효과를 분석하는데 그 목적이 있다. 또한 각 쇼핑가치차원이 쇼핑점포에 대한 소비자반응에 미치는 상대적 효과가 백화점과 할인점에 따라 다르게 나타나는지도 분석했다. 실증분석결과 점포에서 제공하는 실용적 쇼핑가치와 쾌락적 쇼핑가치는 점포에 대한 호의적 태도와 점포에 대한 감정적 반응에 긍정적인 영향을 미치는 것으로 나타났다. 구체적으로 실용적 쇼핑가치의 하위차원인 서비스우수성, 효율성, 경제적 가치가 증가할수록, 소비자들의 점포에 대한 호의적 태도가 증가하는 것으로 나타났다. 그리고 쾌락적 쇼핑가치의 하위차원인 시각적 매력, 오락적 가치, 일상탈출, 내재적 즐거움이 높은 것으로 지각할수록, 쇼핑과정에서 소비자들의 긍정적인 감정이 증가하는 것으로 나타났다. 또한 쾌락적 쇼핑가치는 소비자들이 점포에 대한 호의적 태도를 형성하는데 있어서 직접적 영향이 아닌 점포에 대한 소비자들의 감정적 반응을 통해 간접적으로 영향을 미치는 것으로 나타났으며, 점포에 대한 호의적 태도와 점포에 대한 긍정적 감정형성은 점포충성도에 긍정적인 영향을 미치는 것으로 나타났다. 흥미롭게도 쾌락적 쇼핑가치가 점포에 대한 긍정적 감정반응에 미치는 영향은 백화점보다 할인점에서 높게 나타났다.

• Asia pacific journal of information systems
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• 제24권4호
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• pp.443-472
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• 2014

To survive in the global competitive environment, enterprise should be able to solve various problems and find the optimal solution effectively. The big-data is being perceived as a tool for solving enterprise problems effectively and improve competitiveness with its' various problem solving and advanced predictive capabilities. Due to its remarkable performance, the implementation of big data systems has been increased through many enterprises around the world. Currently the big-data is called the 'crude oil' of the 21st century and is expected to provide competitive superiority. The reason why the big data is in the limelight is because while the conventional IT technology has been falling behind much in its possibility level, the big data has gone beyond the technological possibility and has the advantage of being utilized to create new values such as business optimization and new business creation through analysis of big data. Since the big data has been introduced too hastily without considering the strategic value deduction and achievement obtained through the big data, however, there are difficulties in the strategic value deduction and data utilization that can be gained through big data. According to the survey result of 1,800 IT professionals from 18 countries world wide, the percentage of the corporation where the big data is being utilized well was only 28%, and many of them responded that they are having difficulties in strategic value deduction and operation through big data. The strategic value should be deducted and environment phases like corporate internal and external related regulations and systems should be considered in order to introduce big data, but these factors were not well being reflected. The cause of the failure turned out to be that the big data was introduced by way of the IT trend and surrounding environment, but it was introduced hastily in the situation where the introduction condition was not well arranged. The strategic value which can be obtained through big data should be clearly comprehended and systematic environment analysis is very important about applicability in order to introduce successful big data, but since the corporations are considering only partial achievements and technological phases that can be obtained through big data, the successful introduction is not being made. Previous study shows that most of big data researches are focused on big data concept, cases, and practical suggestions without empirical study. The purpose of this study is provide the theoretically and practically useful implementation framework and strategies of big data systems with conducting comprehensive literature review, finding influencing factors for successful big data systems implementation, and analysing empirical models. To do this, the elements which can affect the introduction intention of big data were deducted by reviewing the information system's successful factors, strategic value perception factors, considering factors for the information system introduction environment and big data related literature in order to comprehend the effect factors when the corporations introduce big data and structured questionnaire was developed. After that, the questionnaire and the statistical analysis were performed with the people in charge of the big data inside the corporations as objects. According to the statistical analysis, it was shown that the strategic value perception factor and the inside-industry environmental factors affected positively the introduction intention of big data. The theoretical, practical and political implications deducted from the study result is as follows. The frist theoretical implication is that this study has proposed theoretically effect factors which affect the introduction intention of big data by reviewing the strategic value perception and environmental factors and big data related precedent studies and proposed the variables and measurement items which were analyzed empirically and verified. This study has meaning in that it has measured the influence of each variable on the introduction intention by verifying the relationship between the independent variables and the dependent variables through structural equation model. Second, this study has defined the independent variable(strategic value perception, environment), dependent variable(introduction intention) and regulatory variable(type of business and corporate size) about big data introduction intention and has arranged theoretical base in studying big data related field empirically afterwards by developing measurement items which has obtained credibility and validity. Third, by verifying the strategic value perception factors and the significance about environmental factors proposed in the conventional precedent studies, this study will be able to give aid to the afterwards empirical study about effect factors on big data introduction. The operational implications are as follows. First, this study has arranged the empirical study base about big data field by investigating the cause and effect relationship about the influence of the strategic value perception factor and environmental factor on the introduction intention and proposing the measurement items which has obtained the justice, credibility and validity etc. Second, this study has proposed the study result that the strategic value perception factor affects positively the big data introduction intention and it has meaning in that the importance of the strategic value perception has been presented. Third, the study has proposed that the corporation which introduces big data should consider the big data introduction through precise analysis about industry's internal environment. Fourth, this study has proposed the point that the size and type of business of the corresponding corporation should be considered in introducing the big data by presenting the difference of the effect factors of big data introduction depending on the size and type of business of the corporation. The political implications are as follows. First, variety of utilization of big data is needed. The strategic value that big data has can be accessed in various ways in the product, service field, productivity field, decision making field etc and can be utilized in all the business fields based on that, but the parts that main domestic corporations are considering are limited to some parts of the products and service fields. Accordingly, in introducing big data, reviewing the phase about utilization in detail and design the big data system in a form which can maximize the utilization rate will be necessary. Second, the study is proposing the burden of the cost of the system introduction, difficulty in utilization in the system and lack of credibility in the supply corporations etc in the big data introduction phase by corporations. Since the world IT corporations are predominating the big data market, the big data introduction of domestic corporations can not but to be dependent on the foreign corporations. When considering that fact, that our country does not have global IT corporations even though it is world powerful IT country, the big data can be thought to be the chance to rear world level corporations. Accordingly, the government shall need to rear star corporations through active political support. Third, the corporations' internal and external professional manpower for the big data introduction and operation lacks. Big data is a system where how valuable data can be deducted utilizing data is more important than the system construction itself. For this, talent who are equipped with academic knowledge and experience in various fields like IT, statistics, strategy and management etc and manpower training should be implemented through systematic education for these talents. This study has arranged theoretical base for empirical studies about big data related fields by comprehending the main variables which affect the big data introduction intention and verifying them and is expected to be able to propose useful guidelines for the corporations and policy developers who are considering big data implementationby analyzing empirically that theoretical base.

• 한국유통학회지:유통연구
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• 제15권3호
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• pp.111-137
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• 2010

본 연구는 서비스 시장에서의 지각된 품질과 개인가치간의 인과적 관계 및 고객의 인지욕구에 따른 온 오프라인상의 조절효과에 대해 실증분석하였으며 이를 통해 개인가치에 대한 서비스 전략과 마케팅 관리의 중요성을 제시하고 있다. 서비스 시장에서 서비스 제공자와 구매자간의 장기적 거래관계의 중요성이 크게 부각됨에 따라 관계구축 및 강화에 매우 중요한 역할을 하는 개인가치에 관한 연구는 학계뿐만 아니라 실무적으로도 고객관계관리의 관점에서 시사하는 바가 크다고 할 수 있다. 실증분석을 위해 대형마트(할인점)와 인터넷 쇼핑몰을 이용하는 고객을 대상으로 설문을 통해 데이터를 수집하였으며 온 오프라인의 비교분석을 통한 차이검증을 위한 인과적 구성모델에 대해 구조방정식 모델분석을 통해 가설검증하였다. 구성모델에 대한 분석결과 물리적 환경, 상호작용 품질, 그리고 결과품질로 구성된 지각된 품질은 안정적 삶, 사회적 인식, 사회적 통합으로 구성된 서비스 개인가치에 통계적으로 매우 유의한 정(+)의 영향을 미치는 것으로 나타났으며 집단간 차이효과분석을 통해서도 온 오프라인에 따른 조정효과는 온라인에서보다는 오프라인에서 더 유의한 것으로 나타났다. 그리고 온라인상에서의 서비스에 대한 인지욕구가 높을 때보다는 오프라인상에서의 서비스에 대한 인지욕구가 높을 때 개인가치에 더 유의한 영향을 미치는 것으로 나타났다. 마지막으로 본 연구의 구성모델에 대한 적합도 역시 수용할만한 수준인 것으로 나타났다.

• 항공우주정책ㆍ법학회지
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• 제18권
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• pp.135-183
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• 2003

1957년 이래 1999년 8월까지 약 313회의 우주발사 실패가 있었다. NASA의 '우주수송을 발전시킨다'라는 목표하에서, 제6의 목적은 우주선의 사고발생위험을 10년내에 1/40으로, 25년내에 1/140으로 낮춘다는 것이다. 이는 곧 우주개발이 아직도 얼마나 위험한 것인가를 보여주는 통계자료이다. 왜 이렇게 위험한 우주여행을 감수하면서, 우주개발에 뛰어드는 것인가? 우주개발은 경제적인 측면에서 인공위성을 이용한 통신 및 방송산업은 21세기 초에이룩될 우주산업의 가장 큰 분야가 될 전망이다. 특히, 우주의 특수한 환경인 무중력상태와 지구상보다 1,000 배나 높은 진공상태를 이용한 새로운 반도체의 개발 및 생산 그리고 신약의 개발 등이 활발하게 이루어질 것인데, 지난 1986년부터 지난달까지 운용되던 러시아의 "미르" 우주정거장에서는 수정을 생산하여 판매 하였다. 현재 우주산업은 미국, EU, 일본 등 소수 선진국들이 주도하고 있으며, 세계우주산업 시장규모는 년 평균 10% 이상 지속적인 신장이 이루어질 것으로 전망하고 있으며, 특히 민간용 이동통신산업 확대, 우주탐사활동 증대, 우주정거장사업 추진등으로 우주산업 규모는 비약적으로 신장할 것으로 예측되며, 최근 5년간 ED와 일본은 연평균 15${\sim}$20 %의 고성장을 유지하고 있다. 미국 NASA가 1993년 가을부터 1996년 10월까지 3년동안 민간기업에 기술을 이전한 결과를 보면, 거시적 안목을 가지고 우주산업을 추진해야 함을 알 수 있다. NASA는 미국 전역에서 16,300개의 일자리를 창출하였으며, NASA 의 기술 이전으로 새로 생긴 상품은 938개에 달하며, NASA가 민간에 이전한 기술을 경제적 가치로 환산하면 매년 16억 달러에 달하며, 또한 기술지원을 받은 미국기업을 5,600개가 넘는다. 또한, 경제외적인 측면에서 국가의 안보, 자주국방을 위한 정보수집을 위해 결정적인 역할을 한다. 우리나라는 외국에서 발사한 7개의 위성을 운영하고 있으며, '03년 8월 8일 고흥 외나로도에 인공위성발사장 기공식을 함으로써, 국내우주개발계획에 박차를 가하고 았다. 이러한 국가적인 우주개발계획과 함께 공군의 우주력건설에 따른 고찰이 필요하다. 우리나라는 미국과의 MTCR 협의로 인하여, 사정거리 300km 이상의 미사일발사체를 개발하지 않도록 되어 있으므로, 현실적으로 국방부(공군) 자체에서 우주발사체를 개발하는 것은 어렵다. 현대전에서 항공우주력은 곧 전쟁의 승패를 결정하는 필수적인 요소이며, 이미 전장이 우주로 화대되어 있는 현실에 있어서, 군의 우주력건설은 '우주력건설의 당위성'을 논할 때가 아니고, '어떻게 군의 우주력건설'을 하여야 하는 가 '우주력건설의 방법론'에 대한 구체적인 연구가 되어야 할 때이다. 우주의 군사적이용에 대한 제한은 미국의 주장대로 "비침략적 이용(non-aggressive use)"이 옳은 판단이며, 구소련의 "비군사적 이용(non-military)"에 대한 주장은 옳지 않다. 이러한 구 소련의 주장은 러시아정부에서는 적극적으로 주장하고 있지도 않고 현실성도 없는 주장이다. 따라서, 미국의 우주의 평화적 이용에 대한 개념에 의하면, 다목적위성의 군정찰목적으로의 이용이나, 상업위성의 군통신 이용은 자유롭다고 할 것이다. 즉, 공군은 군정찰위성, 통신위성 개발을 민간연구부서와 자유롭게 할 수 있다고 본다, 다만, 미국과의 MTCR 협정상 우주발사체 개발에 대해서는 제한을 받고 있으나, 우주발사체개발은 한국항공우주연구원에 위임하고, 궤도에 있는 위성을 운용하면 문제가 없다고 본다. 다목적위성은 주 임무가 Remote Sensing 인데 High resolution 특히 SAR 센서는 주로 군사목적으로 이용되고 있다. 따라서, 다목적위성은 공군과 한국항공우주연구원, 국방과학연구소간의 공동으로 연구개발을 할 수 있는 제도가 마련되어야 한다. 미 공군도 현재 사용 중인 발사체를 단계적으로 제거하며 기업 발사체 이용을 증가시킨다. 또한, 군 통신의 특수성 때문에 민수용 통신 및 방송 서비스와는 독립적으로 운영되어 왔으나 군 통신 중계기와 민간 통신 중계기가 혼합되어 운용됨으로써 군 위성 통신의 단독에서 오는 경제적인 부담을 줄이기 위한 방안으로 각광을 받고 있다. 걸프전에서도 미국은 상용통신위성을 군 통신에 사용하였다. 우리나라의 우주과학기술 연구에의 착수는 다른 나라들과의 경제적 개발 정도와 비교해 볼 때 늦었으며, 우주개발예산 또한 상대적으로 일본은 2조원/년인데 비하여 우리는 5조원/15년으로 부족하다. 우주산업은 산업의 특성상 초기 육성기간은 산업체 수익사업으로 전개될 수 없으므로, 정부예산에 의한 사업추진이 불가피하다. 외국의 경우에도 우주개발 프로그램은 모두 정부사업이며, 최근 들어 통신 방송위성 등 극히 제한된 분야에 한해 민간사업이 추진되고 있을 뿐이다. 더욱이 우리나라와 같이 우주산업이 초창기에 있는 경우에는 이러한 필요성이 더욱 절박하며, 정부사업의 추진 시에도 정부지원예산의 회수를 전제로 하지 않는 정부출현 혹은 투자사업으로 추진되어야하는 것이 필수적 요소이다. 우주연구인력수준에 있어서도, 세계적으로 우주개발선전국들에 비하여 예산이 부족하며, 전문인력도 부족하다. 따라서, 국가 우주개발의 효율적이고 체계적인 추진과 사업 추진시의 힘의 분산 및 혼돈을 방지하기 위해서도 한국의 우주개발 체계에 대한 선명한 제시와 함께 국내 우주개발 관련 법령의 제정이 시급하다. 또한, 우리나라 우주개발은 각기다른 법령하에 각기 다른 주무부처에서 사업을 진행하고 있으므로, 국가적으로 집중적인 우주개발체제를 확립하는 것이 필요하다. 우주력건설을 위해서는 항공우주연구분야 즉 국방과학연구소와 한국항공우주연구원의 항공우주분야를 어떻게 협력 또는 통합하느냐에 대한 연구이전에, 우주력을 어떻게 운용할 것인가에 대한 근본적인 전략과 정책을 수립할 '우주작전본부'를 공군에 설립하는 것이 선과제이다.'우주작전본부'를 설립하기 위해서는 무엇보다도 국방부와 합참의 전략적인 의사결정이 필요하다. 특히, 일본의 군의 우주력건설에 대한 계획을 참고하여, 자주국방을 위한 최소한의 군사목적의 정찰위성, 통신위성, 우주감시체계의 확보가 필요하다. MTCR협정 등의 문제를 해결하기 위해서는 한국항공우주연구원의 발사체개발을 이용하고, 또한 다목적위성, 통신위성개발을 활용하기 위하여 국방예산을 확보하여야 하겠으며, 우선적으로 일본의 정찰위성 운용예산인 약 2조 5천억원정도의 우주예산을 국방부에서 먼저 확보할 필요가 있다.

• 마케팅과학연구
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• 제19권2호
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• pp.68-79
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• 2009

The interplay between hedonic and utilitarian attributes has assumed special significance in recent years; it has been proposed that consumption offerings should be viewed as experiences that stimulate both cognitions and feelings rather than as mere products or services. This research builds on previous work on hedonic versus utilitarian benefits, regulatory focus theory, customer satisfaction to address two question: (1) Is the shopping goal at the point of purchase different from the shopping value? and (2) Is the customer loyalty after the use different from the shopping value and shopping goal? We surveyed 345 peoples those who have bought the electronic-goods within 6 months. This research dealt with the shopping value which is consisted of 2 types, hedonic and utilitarian. Those who pursue the hedonic shopping value may prefer the pleasure of purchasing experience to the product itself. They tend to prefer atmosphere, arousal of the shopping experience. Consistent with previous research, we use the term "hedonic" to refer to their aesthetic, experiential and enjoyment-related value. On the contrary, Those who pursue the utilitarian shopping value may prefer the reasonable buying. It may be more functional. Consistent with previous research, we use the term "utilitarian" to refer to the functional, instrumental, and practical value of consumption offerings. Holbrook(1999) notes that consumer value is an experience that results from the consumption of such benefits. In the context of cell phones for example, the phone's battery life and sound volume are utilitarian benefits, whereas aesthetic appeal from its shape and color are hedonic benefits. Likewise, in the case of a car, fuel economics and safety are utilitarian benefits whereas the sunroof and the luxurious interior are hedonic benefits. The shopping goals are consisted of the promotion focus goal and the prevention focus goal, based on the self-regulatory focus theory. The promotion focus is characterized into focusing ideal self because they are oriented to wishes and vision. The promotion focused individuals are tend to be more risk taking. They are more sensitive to hope and achievement. On the contrary, the prevention focused individuals are characterized into focusing the responsibilities because they are oriented to safety. The prevention focused individuals are tend to be more risk avoiding. We wanted to test the relation among the shopping value, shopping goal and customer loyalty. Customers show the positive or negative feelings comparing with the expectation level which customers have at the point of the purchase. If the result were bigger than the expectation, customers may feel positive feeling such as delight or satisfaction and they would want to share their feelings with other people. And they want to buy those products again in the future time. There is converging evidence that the types of goals consumers expect to be fulfilled by the utilitarian dimension of a product are different from those they seek from the hedonic dimension (Chernev 2004). Specifically, whereas consumers expect the fulfillment of product prevention goals on the utilitarian dimension, they expect the fulfillment of promotion goals on the hedonic dimension (Chernev 2004; Chitturi, Raghunathan, and Majahan 2007; Higgins 1997, 2001) According to the regulatory focus theory, prevention goals are those that ought to be met. Fulfillment of prevention goals in the context of product consumption eliminates or significantly reduces the probability of a painful experience, thus making consumers experience emotions that result from fulfillment of prevention goals such as confidence and securities. On the contrary, fulfillment of promotion goals are those that a person aspires to meet, such as "looking cool" or "being sophisticated." Fulfillment of promotion goals in the context of product consumption significantly increases the probability of a pleasurable experience, thus enabling consumers to experience emotions that result from the fulfillment of promotion goals. The proposed conceptual framework captures that the relationships among hedonic versus utilitarian shopping values and promotion versus prevention shopping goals respectively. An analysis of the consequence of the fulfillment and frustration of utilitarian and hedonic value is theoretically worthwhile. It is also substantively relevant because it helps predict post-consumption behavior such as the promotion versus prevention shopping goals orientation. Because our primary goal is to understand how the post consumption feelings influence the variable customer loyalty: word of mouth (Jacoby and Chestnut 1978). This research result is that the utilitarian shopping value gives the positive influence to both of the promotion and prevention goal. However the influence to the prevention goal is stronger. On the contrary, hedonic shopping value gives influence to the promotion focus goal only. Additionally, both of the promotion and prevention goal show the positive relation with customer loyalty. However, the positive relation with promotion goal and customer loyalty is much stronger. The promotion focus goal gives the influence to the customer loyalty. On the contrary, the prevention focus goal relates at the low level of relation with customer loyalty than that of the promotion goal. It could be explained that it is apt to get framed the compliment of people into 'gain-non gain' situation. As the result, for those who have the promotion focus are motivated to deliver their own feeling to other people eagerly. Conversely the prevention focused individual are more sensitive to the 'loss-non loss' situation. The research result is consistent with pre-existent researches. There is a conceptual parallel between necessities-needs-utilitarian benefits and luxuries-wants-hedonic benefits (Chernev 2004; Chitturi, Raghunathan and Majaha 2007; Higginns 1997; Kivetz and Simonson 2002b). In addition, Maslow's hierarchy of needs and the precedence principle contends luxuries-wants-hedonic benefits higher than necessities-needs-utilitarian benefits. Chitturi, Raghunathan and Majaha (2007) show that consumers are focused more on the utilitarian benefits than on the hedonic benefits of a product until their minimum expectation of fulfilling prevention goals are met. Furthermore, a utilitarian benefit is a promise of a certain level of functionality by the manufacturer or the retailer. When the promise is not fulfilled, customers blame the retailer and/or the manufacturer. When negative feelings are attributable to an entity, customers feel angry. However in the case of hedonic benefit, the customer, not the manufacturer, determines at the time of purchase whether the product is stylish and attractive. Under such circumstances, customers are more likely to blame themselves than the manufacturer if their friends do not find the product stylish and attractive. Therefore, not meeting minimum utilitarian expectations of functionality generates a much more intense negative feelings, such as anger than a less intense feeling such as disappointment or dissatisfactions. The additional multi group analysis of this research shows the same result. Those who are unsatisfactory customers who have the prevention focused goal shows higher relation with WOM, comparing with satisfactory customers. The research findings in this article could have significant implication for the personal selling fields to increase the effectiveness and the efficiency of the sales such that they can develop the sales presentation strategy for the customers. For those who are the hedonic customers may be apt to show more interest to the promotion goal. Therefore it may work to strengthen the design, style or new technology of the products to the hedonic customers. On the contrary for the utilitarian customers, it may work to strengthen the price competitiveness. On the basis of the result from our studies, we demonstrated a correspondence among hedonic versus utilitarian and promotion versus prevention goal, WOM. Similarly, we also found evidence of the moderator effects of satisfaction after use, between the prevention goal and WOM. Even though the prevention goal has the low level of relation to WOM, those who are not satisfied show higher relation to WOM. The relation between the prevention goal and WOM is significantly different according to the satisfaction versus unsatisfaction. In addition, improving the promotion emotions of cheerfulness and excitement and the prevention emotion of confidence and security will further improve customer loyalty. A related potential further research could be to examine whether hedonic versus utilitarian, promotion versus prevention goals improve customer loyalty for services as well. Under the budget and time constraints, designers and managers are often compelling to choose among various attributes. If there is no budget or time constraints, perhaps the best solution is to maximize both hedonic and utilitarian dimension of benefits. However, they have to make trad-off process between various attributes. For the designers and managers have to keep in mind that without hedonic benefit satisfaction of the product it may hard to lead the customers to the customer loyalty.