• 제목/요약/키워드: teak

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Kano분석에 있어서 고객만족계수의 활용 (Application of CS coefficient to Kano Analysis)

  • 임성욱;박영택
    • 한국품질경영학회:학술대회논문집
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    • 한국품질경영학회 2004년도 품질경영모델을 통한 가치 창출
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    • pp.583-587
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    • 2004

  • Kano는 만족 불만족이라는 풀질의 주관적 측면과 물리적 충족$\cdot$불충족이라는 풀질의 객관적 측면을 한께 고려하는 풀질의 이원적 인식방법을 제시하려다. 본 연구에서는 고객만족계수의 개념을 이용하여 Kano 품질분석에 사용되는 품질특성의 심층적인 해석을 시도하였다

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Kano 품질분석과 AHP를 이용한 투자우선순위 (Investment priority using Kano analysis and AHP)

  • 임성욱;박영택
    • 한국품질경영학회:학술대회논문집
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    • 한국품질경영학회 2004년도 품질경영모델을 통한 가치 창출
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    • pp.76-81
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    • 2004

  • Kano distinguishes between three types of quality requirement which influence customer satisfaction in different ways when met in his model and proposes fulfilling attractive requirements leads to more than proportional satisfaction. However each of attractive requirements do not influence customer satisfaction equally Thus, this study will present a model using AHP(Analysis Hierarchy Process) which priorities over quality requirements objectively

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Improved Algorithm for Case-Deletion Diagnostic in Mixed Linear Models

  • Lee, Jang-Teak
    • Communications for Statistical Applications and Methods
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    • 제7권3호
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    • pp.677-686
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    • 2000

  • Outliers may occur with respect to any of the random components in mixed linear models. We develop a use of simple, inexpensive updating formulas to consider the effect of case-deletion for mixed linear models. The method described here requires inversions of an n x n matrix, where n is the number of nonempty cells. A numerical example illustrates the use of computational formulas.

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