• Speech Sciences
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• v.12 no.2
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• pp.183-191
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• 2005

This paper describes the automated call routing for call center system based on speech recognition. We focus on the task of automatically routing telephone calls based on a users fluently spoken response instead of touch tone menus in an interactive voice response system. Vector based call routing algorithm is investigated and normalization method suggested. Call center database which was collected by KT is used for call routing experiment. Experimental results evaluating call-classification from transcribed speech are reported for that database. In case of small training data, an average call routing error reduction rate of 9% is observed when normalization method is used.

• Proceedings of the KSR Conference
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• 2011.10a
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• pp.2775-2781
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• 2011

Urban Transit Train Radio is Radio Communication system that is used official business as leading motive for train safety running among the train crew and the central control center and drive-caring-chamber on main line and branch line. This system is operated that organizes talking path on handset of terminal after the train crew receives audio and understands call voice on speaker of terminal at calling the train of the central control center. When the central control center calls the specific train uses all call radio form, the train crew doesn't recognize the call cause the train situation, noise and action as train control. So there is a delay response cause reset call at the central control center. This research discusses the management of subway radio system and describes the call the train system that recognize train call number of all-call used between the central control center and the train crew.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.15 no.5
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• pp.1066-1072
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• 2011

In the method to analyze the relationship in the system call orders, the normal system call orders are divided into a certain size of system call orders to generates gene and use them as the detectors. In the method to consider the system call parameters, the mean and standard deviation of the parameter lengths are used as the detectors. The attack of which system call order is normal but the parameter values are changed, such as the format string attack, cannot be detected by the method that considers only the system call orders, whereas the model that considers only the system call parameters has the drawback of high positive defect rate because of the information obtained from the interval where the attack has not been initiated, since the parameters are considered individually. To solve these problems, it is necessary to develop a more efficient learning and detecting method that groups the continuous system call orders and parameters as the approach that considers various characteristics of system call related to attacking simultaneously. In this article, we detected the anomaly of the system call orders and parameters by applying the temporal concept to the system call orders and parameters in order to improve the rate of positive defect, that is, the misjudgment of anomaly as normality. The result of the experiment where the DARPA data set was employed showed that the proposed method improved the positive defect rate by 13% in the system call order model where time was considered in comparison with that of the model where time was not considered.

• Journal of Agricultural Extension & Community Development
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• v.15 no.3
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• pp.461-497
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• 2008

The objective of the study was to evaluate the impact of the Call System of agricultural extension services in Korea. The respondents were satisfied on the speedy solution (74.5%), consultation (88.4%), and accessibility (79.7%) of the call system. However, satisfaction of farmers on in-depth consultation was higher (74.3%) than the satisfaction rated by the public servants of RDA (48.9%). Both groups replied positively (70.4%) on the need for expansion of the call system. The analyses of the results leads to a conclusion that there is a need to increase marketing on the importance of RDA's Call System to customers of agricultural extension and to improve accessibility through expansion of the system in other areas. These could solve the decreasing number of extension professionals and improve the quality and efficiency of extension services. These analyses may be useful as bases for a nationwide Call System that connects the center with other districts and for planning a renovation of information-oriented agricultural extension services. The issue that needs improvement is to abandon the grounds of agricultural technology information provider and respond to the customers' needs efficiently by building an established Call System which can minimize the side effect of the trends of reforming and downsizing the organization. It is needed to develop a unified management Call System of agricultural technology information that could provide real-time information, and database the results simultaneously for use as feedback to the Rural Development Programs. Related laws and policies need to be improved to establish a nationwide information network that maximizes the current network in agricultural regions to spread information, to provide institutional support, and to encourage development of training system and research and development by concerned institutes.

• The Transactions of the Korean Institute of Electrical Engineers D
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• v.49 no.8
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• pp.481-490
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• 2000

This paper analyzes interference power, Erlang capacity, the number of handoff occurrences, and call blocking probability with respect to the cell radius, the soft handoff region, and the mobile's velocity in a CDMA hierarchical cellular system. The microcell cellular system has the higher Erlang capacity than the macrocell cellular system. However, the microcell cellular system, which has a high system capacity through frequency reuse has the call blocking probability higher than macrocell cellular system. Also the interference power and the call blocking probability are decreased with the operation of soft handoff. Therefore, this paper presents the optimization of soft handoff region so as to maximize system's Erlang capacity with the low the call blocking probability according to mobile's velocity in the CDMA hierarchial cellular system.

• Proceedings of the Korea Society for Simulation Conference
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• 2003.11a
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• pp.75-85
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• 2003

With recent advances in technology and the changing nature of business, call center management has become a rapidly growing industry. However theoretical analysis about the call center system is very difficult, and the forecasting of call volume also. In the situation, it is significant that we study call-flow system, design system model and perform simulation. If these are possible, it is able to control the staff schedule and the resource management efficiently. This study introduces the process of applying the call center to simulation. So, it is feasible to break from the intuitive management by a minority manager and analyze it scientifically. The enterprise can reduce unnecessary expense, make an offer high quality to user in a keen competition

• Proceedings of the IEEK Conference
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• 2000.11c
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• pp.161-164
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• 2000

This paper presents an implementation of internet gateway system, named AX-2000 and call simulator. AX-2000 plays a important role in internet telephony technology and is composed of various board such as MPU, AVU. DVU, AMU. FXS, FXO, EM. Also AX-2000 supports G.729.a, G.723.1 for voice compression, G3 FAX Relay(T.38) and H.323. A capability of AX-2000 is 8 analog voice channel or 30 digital voice channel. For functional verification of AX-2000 voice interface, call simulator is designed. The call simulator makes actual call path between SUT(system under test) and reference AX-2000 system, then through call path examines functions of voice interface.

• Journal of Korea Society of Industrial Information Systems
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• v.24 no.4
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• pp.21-28
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• 2019

As ICT technology develops, researches on the construction of communication system for the rapid processing using ICT technology in case of traffic accidents are actively under way. e-Call (Emergency call) is a vehicle ICT-based emergency rescue system that recognizes and reports traffic accidents. On the other hand, the existing bus information system collects the positioning data through the position tracking system mounted on the bus and transmits it to the center, and then provides various services based on the bus information of the collected buses. In this paper, we designed and implemented an emergency rescue system that using the existing bus information system in order to deal with accidents, failures, and emergency situations on public buses quickly.

• Proceedings of the IEEK Conference
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• 1998.10a
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• pp.229-232
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• 1998

Modern telecommunications are increasingly demanding the addition of complex switching features to switching system software. These improvements also should satisfy customer demands for quick provisioning of new service features. But whenever we have developed the switching system in various types, we met problems that are lack of system engineers and short developments terms. We need new guidelines of software design to meet the demands and overcome our problems. So we propose new software platform, scenario driven call control engine (SDCCE) for ATM switching system software and implement an effective call control software using scenarios for ATM Switching System. A scenario is a set of procedures and supplementary scenarios written in data structure and gives benefits to easy adapt new or modified function by adding a scenario. The goal of SDCCE is to increase reusability and readability of software. Especially, it gives a good software extensibility and maintainability. And when we developed ptmp call processing control software, we could get high productivity by reusing scenarios and procedures of ptp call processing control software. We applied the scenario driven call control software to ATM switching system.

• IE interfaces
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• v.20 no.3
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• pp.309-314
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• 2007

By an explosive increase of proxy driving, customers require the quick and correct services of call center. But because most call centers have an unsystematic management system, grievance of customers is continually increasing. To solve these problem, we constructed a call center system of proxy driving that is based on CTI (Computer Telephony Integration) in this paper. The proposed system is constructed using CID (Caller Identify Display) terminal, SMS (Short Message Service) and call center management program etc. Customer service level could be improved through efficient customer management by using the proposed system. Also it could be convenient and easy to implement customer management, order management, staff management, SMS and settlement of accounts.