• Journal of Intelligence and Information Systems
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• v.29 no.3
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• pp.267-286
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• 2023

The conversational agents such as AI speakers utilize voice conversation for human-computer interaction. Voice recognition errors often occur in conversational situations. Recognition errors in user utterance records can be categorized into two types. The first type is misrecognition errors, where the agent fails to recognize the user's speech entirely. The second type is misinterpretation errors, where the user's speech is recognized and services are provided, but the interpretation differs from the user's intention. Among these, misinterpretation errors require separate error detection as they are recorded as successful service interactions. In this study, various text separation methods were applied to detect misinterpretation. For each of these text separation methods, the similarity of consecutive speech pairs using word embedding and document embedding techniques, which convert words and documents into vectors. This approach goes beyond simple word-based similarity calculation to explore a new method for detecting misinterpretation errors. The research method involved utilizing real user utterance records to train and develop a detection model by applying patterns of misinterpretation error causes. The results revealed that the most significant analysis result was obtained through initial consonant extraction for detecting misinterpretation errors caused by the use of unregistered neologisms. Through comparison with other separation methods, different error types could be observed. This study has two main implications. First, for misinterpretation errors that are difficult to detect due to lack of recognition, the study proposed diverse text separation methods and found a novel method that improved performance remarkably. Second, if this is applied to conversational agents or voice recognition services requiring neologism detection, patterns of errors occurring from the voice recognition stage can be specified. The study proposed and verified that even if not categorized as errors, services can be provided according to user-desired results.

• The Journal of Society for e-Business Studies
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• v.25 no.1
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• pp.13-33
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• 2020

This study proposes a Korean sentimental analysis algorithm that utilizes a letter-unit embedding and convolutional neural networks. Sentimental analysis is a natural language processing technique for subjective data analysis, such as a person's attitude, opinion, and propensity, as shown in the text. Recently, Korean sentimental analysis research has been steadily increased. However, it has failed to use a general-purpose sentimental dictionary and has built-up and used its own sentimental dictionary in each field. The problem with this phenomenon is that it does not conform to the characteristics of Korean. In this study, we have developed a model for analyzing emotions by producing syllable vectors based on the onset, peak, and coda, excluding morphology analysis during the emotional analysis procedure. As a result, we were able to minimize the problem of word learning and the problem of unregistered words, and the accuracy of the model was 88%. The model is less influenced by the unstructured nature of the input data and allows for polarized classification according to the context of the text. We hope that through this developed model will be easier for non-experts who wish to perform Korean sentimental analysis.