• 한국항만경제학회지
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• 제33권2호
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• pp.33-52
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• 2017

운송수단과 화물에 대한 정보 등을 기반으로 수익을 창출하는 물류기업의 직원은 중요한 자산이다. 물류기업에 있어 양질의 인적자원을 확보하는 것은 물류기업의 성과에 직접적인 영향을 미친다. 물류기업이 신입사원을 채용한 후 양질의 물류서비스를 제공하는 직원으로 양성하기에는 오랜 기간과 많은 비용이 소요된다. 많은 비용을 투자하여 양성한 숙련된 직원이 경쟁기업으로 이직할 경우 물류기업의 중요한 정보와 자산이 유출되며, 물류기업은 또다시 신입사원에게 많은 비용을 투자하여야 한다. 물류기업의 서비스지향적 노력은 직원들이 고객만족이라는 공통의 목표를 달성하기 위해 화주에게 차별화된 서비스를 제공하게 하는 물류기업의 노력을 뜻하며, 이러한 물류기업의 서비스지향적 노력은 직원들을 만족시키고 조직에 몰입시킬 것이다. 직무에 만족하고 조직에 몰입한 직원들은 양질의 서비스를 제공할 수 있어 화주의 만족을 제고시키고 이는 물류기업의 성과에도 직접적인 영향을 미칠 것이다. 따라서 본 연구에서는 화주와의 접점에서 물류서비스를 제공하는 종업원들의 중요성을 인식하여 이들을 대상으로 하는 물류기업 서비스지향적 노력의 구성요소들을 도출하고, 이 구성요소들이 종업원들의 직무만족과 조직몰입에 어떠한 영향을 미치며, 직무만족, 조직몰입과 함께 직원의 이직의도와 어떠한 관계에 있는 지를 실증분석함으로서 양질의 종업원을 유지하기 위한 물류기업 서비스지향적 노력을 위한 구체적인 실행방안을 제시하고자 하였다. 본 연구는 이를 위해 문헌연구와 실증분석을 병행하였으며, 연구결과는 다음과 같다. 물류기업 서비스지향적 노력의 구성요소들은 종업원의 직무만족과 조직몰입에 정(+)의 영향을 미치는 주요한 요인이다. 또한 서비스지향적 노력의 구성요소들과 직무만족, 조직몰입은 종업원의 이직의도에 부(-)의 영향을 미친다. 이러한 관계는 물류기업이 활발한 서비스지향적 노력을 통해 양질의 종업원을 지속적으로 유지할 수 있다는 것을 의미한다.

• 경영과학
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• 제11권2호
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• pp.99-131
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• 1994

This paper shows the direction in which logistics modellers should make their effort by examining the gap between desirable characteristics which logistics decision models should possess and deficiencies from which existing models suffer. For this purpose, we(1) categorized logistics models into facility planning, inventory management and transportation/delivery planning models, (2) carried out a wide survey of theoretical and industry models within each category and (3) assessed recent development of integrated logistics models.

• 자원환경지질
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• 제39권4호
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• pp.427-440
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• 2006

다른 물리탐사법과는 달리, 전자탐사의 실질적인 국내 활용과 연구는 1980년대부터이다. 이렇게 늦게나마 시작하게 된 것은 1970년대 미국 유학한 네 명의 연구자들의 영향이고, 이 들과의 공동연구와 유대는 현재까지 지속되고 있다. 그 동안 국내 연구진이 이룬 성과는 괄목할 만 하다. 이제 우리는 MT와 CSAMT탐사, 지자기수직탐사, 소형루프탐사, VLF탐사, GPR탐사, 시간영역 전자탐사 등 전 분야에 걸쳐 국제 수준의 기술력을 확보하게 되었고 신기술인 고주파수 전자탐사, 시간영역 전자탐사, 역산기법 분야에서 창의 있는 연구 성과를 내고 있다. 활용 분야도 지하자원탐사에서 지반조사, 환경조사, 고고학조사, 구조물 결함조사, 땅굴조사 등으로 엄청나게 확장되었다. 아직도 자료해석이 난삽하기 이를 데 없는 전자탐사법을 한 단계 높일 결정적인 돌파구가 국내 연구진에 의해서 나올 날이 멀지 않을 것이다.

• 공학교육연구
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• 제20권4호
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• pp.51-60
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• 2017

The purpose of this research is to analyze the educational experiences of competent engineering students and finding the reason why they invest their time and efforts engaging in school activities. Five students with high GPA, high K-CESA scores and successful employment or entrance test scores, participated in the survey and the interview. In checking their responses, their activities' records were gathered from school DB. According to the modified framework based on the personal investment theory, the interviews, survey and DB records were analyzed on the sense of self, the social cultural environment, and pattern of behaviors in schools. The competent engineering students are able to manage themselves, in maintaining a good relationship with the collegiate, and in having high self-efficiency. They also tend to put effort into their studies and participate in inbound and outbound school activities. At the last part, freshmen foundation, relationship within college, students' activity related future career, economic stability during studies are suggested for supporting students in universities.

• 품질경영학회지
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• 제47권4호
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• pp.807-822
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• 2019

Purpose: To increase the competitiveness of the university and improve the quality of education by providing education services that meet the student's satisfaction needs based on the education service quality survey of university students. Methods: A questionnaire consisting of 6 elements and 38 questions was prepared and students were surveyed. The importance and satisfaction ISA analysis was conducted. Results: The results of this study are as follows; there was a difference in the perception of importance and satisfaction by student characteristics regarding the results of educational service quality measurement. Working students need an extra effort in the educational environment and foreign students in student services. Conclusion: The importance of educational service quality-satisfaction survey should be used to identify the factors of educational service quality by student characteristics to improve student satisfaction, improve the quality of education, and support educational services with a strategic approach.

• 한국조사연구학회:학술대회논문집
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• 한국조사연구학회 2000년도 추계학술대회 발표논문집
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• pp.7-19
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• 2000

고객만족의 중요성과 함께 고객만족도를 측정하여 활용하려는 업계의 노력이 눈에 띈다. 서로 다른 방법으로 측정되고 있는 업계의 고객만족도 조사실태를 감안할 때 고객만족도 조사의 발전은 매우 필요한 이슈일 것이다. 본 고는 업계의 주요 만족도 조사가 어떻게 이루어지는 지를 ACSI (American Customer Satisfaction Index)를 중심으로 간략히 살펴보았으며, 만족도 모델에 바탕이 될 수 있는 고객만족이론을 간략히 검토하였다. 또한 서울시가 투자한 일부 공공기관의 고객을 대상으로 측정한 고객만족과 선행변수와의 관계에 대한 실증분석 결과를 제시한 후, 그 결과와 ACSI 모델을 적용하는 데에 관하여 논의하였다.

• 한국의류산업학회지
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• 제4권2호
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• pp.188-191
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• 2002

The hair designers are fashion leaders who affect hair color of people. Therefore, the purpose of this study is to give some tips to satisfy customers through surveying hair designers most like color and the criteria of products choice. To have practical result, I use survey method. I took 120 hair designers who work for Park Jun beauty salon for the survey data. Among these data, I used 103 for the final data of analysis. The results are following, male hair designers like natural brown and blue coral color for hair coating. In addition, they like black color for coloring. Female hair designers like much more various color, they like orange color for coating and natural brown for coloring. Hair designers much more satisfied for international brand goods in all criteria except price. All of hair designers have favorite goods for the quality and brand image. Therefore domestic brands need much more effort to improve quality and its brand image.

• 품질경영학회지
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• 제38권3호
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• pp.449-462
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• 2010

In this Paper, We analyzed influence Factor to TPM Performance in medium and small enterprises by empirically. By Literature survey, We hypothesize education training and 5S influence to individual improvement, independence maintenance, planning and foresight, which also influence to flexibility, total equipment performance, quality, which finally influence to lower cost, delivery date. To analyze empirically, we survey questionnaire in medium and small enterprises being below 300 people. From statistical analysis, 7 hypotheses are rejected, which is different existing research. This is analyzed that reflect actuality that medium and small enterprises is different from large enterprises. We expect that result of this treatise does concentration effort in important factor to get TPM performance in medium and small enterprises.

• 한국철도학회:학술대회논문집
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• 한국철도학회 1998년도 창립기념 춘계학술대회 논문집
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• pp.184-193
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• 1998

The existence of railroad line gives many influences in various kinds of aspects. To minimize negative influences is necessary to line's improvement, but appropriate methodology doesn't show until now. In this study, Fuzzy Integration Method(FIM) are employed in an effort to give ranking for railroad line's improvement in Seoul. The FIM is designed to generalize a various influences, appeared on account of existence of railroad line. Empirical analysis is performed for railroad line in distance of 83.5㎞ in Seoul. The total lines are divided in 51 sections, and there are selected a 11 evaluation index to reflect influences. Through a questionnaire survey about residents, operator and administrator, important degree of evaluation items are decided, reveal ins the interests of related groups. Then, evaluation values are calculated wi th practical survey results about each sections. The results of evaluation reveal that the higher ranking of improvement from FIM concentrates the Kyeng-Ul Line and Kyeng-Won line because these lines appear a many public discontents and negative influences such as noise and demolition of living environment.

• 한국관광식음료학회지:관광식음료경영연구
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• 제15권2호
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• pp.73-98
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• 2004

For the successful hotel restaurant, careful research on the customers needs, their changes and the understanding should be on the first step. The aim of this study is to find out hotel restaurant user's satisfaction factors and provide useful information for the decision of its marketing policy. Questionnaire survey, after the preliminary survey, had been performed from 23 Sep 2002 to 02 Oct 2002, for 10 days. 240 questionnaires had been collected and 25 excepted which filled out not properly. 215(86%) questionnaires are included for the analysis. For the enhancement of hotel restaurant customers' satisfaction degree, following suggestions are recommended. The development of distinct hotel service is needed. Also the effort for making hotel buffet restaurant not only for dining place but also customers oriented facilities, with various events and shows, is required. Periodical checking on the food quality, presenting new menu to the customers and keeping consistent food taste and quality areneeded. The studies on the diverse ways for specified and new customers, such as advertisement, promotion, easy access to the hotel restaurant, discount coupon and customer smilage service are needed.