• Fashion, Industry and Education
• /
• 제15권1호
• /
• pp.12-28
• /
• 2017

In the era of social media, marketers have struggled to understand and serve participants' diverse and multifaceted needs in a novel form of online brand community in the social-networking sites such as Facebook. Thus, this study identifies different groups of participants affiliated with Facebook brand pages based on their needs for brand connection. The need-based segments are validated by comparing results across foodservice and consumer goods. Results of cluster analysis reveal three distinct segments (i.e., residents, lurkers, and peepers) based on participants' functional, experiential, and incentive needs. Results of multivariate analysis of variance illustrate significant differences in relational tendencies for a brand of interest among these three groups. The three groups are profiled based on participants' engagement level. Findings of this study are expected to help marketers better understand the needs of diverse participants in their SNS-embedded brand community so they can develop tailored communication strategies for targeted groups.

• 유통과학연구
• /
• 제21권1호
• /
• pp.107-117
• /
• 2023

Purpose: This study attempted to confirm the mediating effect of brand experience and to travel brand community satisfaction in the relationship between the characteristics of brand community contents and travel product purchase intention. This study also investigated the moderating role of consumer characteristics. Research design, data and methodology: Based on a total of 381 bytes of data, hypothesis verification was conducted using Smart-PLS 3.2.8 statistical package programs. Results: First, the content community travel brand attributes, personal affordability and creativity are a lingering fragrances on the intended consumers ' shopping trip. Second, information provision, interaction, and creativity, which are the characteristics of travel brand community content, influenced consumers' intention to purchase travel products through brand community satisfaction. Third, playfulness, vitality, and creativity, which are the characteristics of travel brand community content, influenced consumers' intention to purchase travel products through double mediation of the experience and community satisfaction of brand. Conclusions: Tourism industry managers should be able to market content by forming their own brand community. It is necessary to create an environment in which tourism industry managers can use social media travel brand community content to give discounts to consumers, provide creative, playful and vivid travel information.

• 한국IT서비스학회지
• /
• 제22권3호
• /
• pp.101-118
• /
• 2023

The 'MZ generation' is accustomed to expressing their thoughts and opinions online. As a result, the role of social media in understanding the opinions and public sentiment of the MZ generation has become increasingly important. In particular, the role of social media in understanding the opinions of young people in political contexts such as policies and elections is becoming more significant. Traditionally, in such political situations, various institutions conduct opinion surveys to grasp the opinions of the people. However, existing opinion surveys have many errors and limitations in understanding the specific opinions of the entire population since they are conducted on arbitrary individuals through survey techniques. Online communities are representative social media that share the opinions of the public on specific issues such as politics, economics, and culture. Therefore, online communities are widely used as a means to supplement the limitations of traditional opinion polls. In particular, the MZ generation is familiar with online platforms, and their political support has significant influence on election results and policy decisions. With this regard, this study analyzed the relationship between the sentiment reflected in online community text data by age group on major candidates and public opinion survey support rates during the Korean presidential election for those in their 20s. The analysis showed that negative sentiments reflected in online communities by the MZ generation have a negative correlation with public opinion survey support rates. This study contributes to theory and practice by revealing a significant association between social media and public opinion polls.

• Journal of information and communication convergence engineering
• /
• 제15권3호
• /
• pp.170-174
• /
• 2017

Nowadays, people share and discuss scientific papers on social media such as the Web 2.0, big data, online forums, blogs, Twitter, Facebook and scholar community, etc. In addition to a variety of metrics such as numbers of citation, download, recommendation, etc., paper review text is also one of the effective resources for the study of scientific impact. The social media tools improve the research process: recording a series online scholarly behaviors. This paper aims to research the huge amount of paper reviews which have generated in the social media platforms to explore the implicit information about research papers. We implemented and shown the result of text mining on review texts using R language. And we found that Zika virus was the research hotspot and association research methods were widely used in 2016. We also mined the news review about one paper and derived the public opinion.

• 한국언론정보학보
• /
• 제47권
• /
• pp.23-49
• /
• 2009

본 연구의 목적은 매스미디어의 위기 타개 및 개혁을 위한 규범이론의 내용과 범위를 제안하는 것이다. 이를 위하여, 허친스 보고서와 함께 허친스 보고서를 사상적 토대로 한 기존의 사회적 책임이론 관련 논의를 검토하여 한계점 및 시사점을 살펴보았다. 허친스 보고서는 매스미디어의 책임과 어카운터빌리티를 도덕적 법적 의무로 제시하였으며 미디어와 시민의 상호 협력관계 속에서 적극적 자유 이행이 가능하다고 보았다. 하지만, 사회적 책임이론에서 미디어의 책임은 어카운터빌리티에 관한 논의가 결여된 채, '기능', '자율적 윤리', '자율규제'를 중심으로 논의되어 소극적 자유로서의 한계를 노출해왔다. 따라서 자율규제나 기능주의적 접근에 의한 미디어의 사회적 책임 논의를 미디어 어카운터빌리티를 기반으로 한 적극적 자유 개념으로 확장할 필요가 있다. 그리고 사회적 토론과 합의를 거쳐 사회적 책임의 내용과 범위를 도출해 내야 한다. 허친스 보고서가 권고한 미디어카운터빌리티는 매스미디어가 시민사회와의 상호 커뮤니케이션을 통해서 '사회적 자율규제'를 실천하기 위한 민주적 방안으로서, 그리고 사회적 책임이론에 내재되어 있는 한계 극복을 위해 유용하다. 따라서 다원적 미디어 시스템 하에서 미디어 환경 개선과 신뢰 회복을 도모하기 위해서는 각각의 미디어 특성에 걸맞은 사회적 책임 그리고 어카운터빌리티의 내용 및 범위를 명확히 하기 위해 논의를 확장해야 한다.

• The Journal of Asian Finance, Economics and Business
• /
• 제9권3호
• /
• pp.399-409
• /
• 2022

The purpose of this study is to examine the role of virtual community participation and engagement in the brand decision by building community and brand trust. In this study, two theories (Social Capital Theory and Theory of Collective Action) were tested. Both theories were linked based on existing literature, and empirical evidence was obtained through testing hypotheses. Students from five prestigious Pakistani business schools provided a total of 849 replies. The measurement model and structural model were both analyzed using the partial least square (PLS) method. The findings show that virtual community engagement and participation have a positive and significant impact on virtual community trust. Although virtual community engagement has a positive effect on brand trust, we found no evidence of a link between virtual community participation and brand trust. Later, these trusts positively influence brand choice. This study has several managerial implications. The suggested model of this study helps managers to get customers' insight, choose the right target market, and set integrated marketing communication strategies besides social media marketing strategies. The study represents a new perspective of consumer behavior that helps to understand how a customer behaves in virtual communities to trust and take the final decision to purchase.

• 한국빅데이터학회지
• /
• 제4권1호
• /
• pp.99-118
• /
• 2019

본 연구는 소셜 미디어 참여 관련 연구 베타분석을 위해 네트워크 분석과 클러스터링 기법을 활용하였다. 주경로 분석 결과 37개의 주요 연구가 추출되었고 커뮤니티 관련 네트워크와 뉴 미디어 관련 네트워크 두 가지로 구분되었다. 연결망 분석과 클러스터링 결과 네가지 클러스터가 형성되었다. 본 연구는 학술 데이터를 활용해 연구 동향을 거시적으로 파악하며 그 방법론으로 네트워크 분석과 기계학습을 활용하였다는 학술적 의의를 가진다.

• 한국의상디자인학회지
• /
• 제16권3호
• /
• pp.33-48
• /
• 2014

Based on the advent and dissemination of new developments concerning information & telecommunications technology, web services have brought new paradigms into society, thus facilitating the birth and evolution of various service industries to society as a whole. This study is aimed at investigating the expansion of the first Birthday party culture and design examples of the first Birthday partywear appearing in social media, through an inquiry into the communication functions inherent in social media. Also, the development of the first Birthday partywear designs for women aged 20 to 30 years was accomplished by categorically analyzing design characteristics in preferred fashion styles uploaded and shared within online childcare communities. First, it can be concluded that due to the bidirectional flow of information between corporations and consumers occurring from the expansion of social media, the entire structure of the market is undergoing great changes. Next, the need for the supply of professionalized the first Birthday partywear can be proved by the influx of party planners and caterers into this new industry. Third, Through a categorical analysis of these 523 photos, elegance style was the most preferred while classic and romantic styles followed. Last of all, 5 pieces of partywear reflecting contemporary consumer lifestyles which focus on 'enjoying one's own life' were created under the concept of 'Romantic chic'. The created designs aim to present a style which follows the predominant trend of elegance, classic and romantic, whilst keeping sensitivity in moderation. In this context, this study has aimed to present fundamental research data in the field of online the first Birthday partywear, through the development of the first Birthday partywear design based on the first Birthday party consumer characteristics gleaned from various forms of social media.

• 지식경영연구
• /
• 제23권2호
• /
• pp.211-228
• /
• 2022

소비자와의 소통을 위한 온라인 커뮤니티의 중요성이 점차 강조됨에 따라, 이용자의 참여를 증진시키고 성공적으로 커뮤니티를 운영하기 위해서는 관리자의 역할에 대한 이해와 세분화된 운영 전략 도출이 필요하다. 본 연구에서는 온라인 커뮤니티 이용자 참여를 소극적 참여와 적극적 참여의 두 가지 유형으로 분류하고, 관리자로서의 전략적 참여 요소가 어떻게 이용자 참여에 차별적으로 영향을 주는지 살펴보았다. 구체적으로, 관리자가 가시적으로 존재하는 대학별 대나무 숲 데이터를 활용하였으며, 상관관계를 반영하여 보다 효율적인 추정이 가능한 SUR(Seemingly Unrelated Regression; 겉보기 무관 회귀분석) 모형을 적용해 실증적으로 검증하였다. 분석 결과, 관리자의 직접적인 커뮤니티 참여는 이용자의 소극적 참여와 적극적 참여 모두에 긍정적인 영향을 주는 것으로 나타났다. 한편, 관리자가 간접적인 커뮤니티 참여의 일환으로 게시글 및 댓글을 관리함에 있어, 게시글에 포함된 감성 단어의 수는 이용자의 소극적 참여에 긍정적인 영향을 주지만 적극적인 참여에는 오히려 부정적인 영향을 주는 것으로 나타났다. 또한, 게시글의 감성과 극성이 일치하는 댓글이 상단에 노출된 경우, 이용자의 소극적 참여가 증진되었다. 본 연구는 온라인 커뮤니티 이용자 참여에 영향을 주는 요인에 대한 실증 분석을 통해 관련 이해의 확장에 기여하고 이를 토대로 커뮤니티 관리자의 역할 및 운영 전략의 방향을 제시한다는 점에서 이론적 의미와 실천적 의미를 지닌다.

• 문화기술의 융합
• /
• 제5권1호
• /
• pp.319-325
• /
• 2019

사회공헌활동의 중요성이 대두되고 사회적인 인식의 전환으로 많은 대학과 기관에서 사회봉사 활동이 이뤄지고 있다. 자원봉사 포털 사이트는 성능이 우수하고 접근성이 좋지만 개인정보로 인해 특정 조직 구성원의 봉사실적을 종합적으로 관리할 수 없다. 조직의 사회봉사 담당자들은 대부분 사회봉사활동 관리 프로그램이 없이 수작업으로 구성원들의 사회봉사 활동을 관리하고 있다. 본 연구에서는 기존의 사회봉사 관리 포털 사이트의 특징을 분석하고, 사회공헌 관리 시스템에 대한 설문조사를 토대로 대학이나 기관이 구성원들의 사회봉사 활동을 체계적으로 지원하고 관리할 수 있도록 사회공헌 관리 시스템의 모델로서 프로토타입을 설계하고 개발하였다.