• Asia pacific journal of information systems
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• 제23권2호
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• pp.21-39
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• 2013

As the utilization of information technology and the turbulence of technological change increase in organizations, the adoption of IT outsourcing also grows to manage IT resource more effectively and efficiently. In this new way of IT management technique, service level management(SLM) process becomes critical to derive success from the outsourcing in the view of end users in organization. Even though much of the research on service level management or agreement have been done during last decades, the performance of the service level management process have not been evaluated in terms of final objectives of the management efforts or success from the view of end-users. This study explores the relationship between SLM maturity and IT outsourcing success from the users' point of view by a analytical case study in four client organizations under an IT outsourcing vendor, which is a member company of a major Korean conglomerate. For setting up a model for the analysis, previous researches on service level management process maturity and information systems success are reviewed. In particular, information systems success from users' point of view are reviewed based the DeLone and McLean's study, which is argued and accepted as a comprehensively tested model of information systems success currently. The model proposed in this study argues that SLM process maturity influences information systems success, which is evaluated in terms of information quality, systems quality, service quality, and net effect proposed by DeLone and McLean. SLM process maturity can be measured in planning process, implementation process and operation and evaluation process. Instruments for measuring the factors in the proposed constructs of information systems success and SL management process maturity were collected from previous researches and evaluated for securing reliability and validity, utilizing appropriate statistical methods and pilot tests before exploring the case study. Four cases from four different companies under one vendor company were utilized for the analysis. All of the cases had been contracted in SLA(Service Level Agreement) and had implemented ITIL(IT Infrastructure Library), Six Sigma and BSC(Balanced Scored Card) methods since last several years, which means that all the client organizations pursued concerted efforts to acquire quality services from IT outsourcing from the organization and users' point of view. For comparing the differences among the four organizations in IT out-sourcing sucess, T-test and non-parametric analysis have been applied on the data set collected from the organization using survey instruments. The process maturities of planning and implementation phases of SLM are found not to influence on any dimensions of information systems success from users' point of view. It was found that the SLM maturity in the phase of operations and evaluation could influence systems quality only from users' view. This result seems to be quite against the arguments in IT outsourcing practices in the fields, which emphasize usually the importance of planning and implementation processes upfront in IT outsourcing projects. According to after-the-fact observation by an expert in an organization participating in the study, their needs and motivations for outsourcing contracts had been quite familiar already to the vendors as long-term partners under a same conglomerate, so that the maturity in the phases of planning and implementation seems not to be differentiating factors for the success of IT outsourcing. This study will be the foundation for the future research in the area of IT outsourcing management and success, in particular in the service level management. And also, it could guide managers in practice in IT outsourcing management to focus on service level management process in operation and evaluation stage especially for long-term outsourcing contracts under very unique context like Korean IT outsourcing projects. This study has some limitations in generalization because the sample size is small and the context itself is confined in an unique environment. For future exploration, survey based research could be designed and implemented.

• 한국기후변화학회지
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• 제5권1호
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• pp.1-12
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• 2014

우리나라는 지속적인 경제성장으로 인해 도시의 활동시간이 야간으로 연장되면서 시민들의 야간활동이 늘어나고 있다. 따라서, 가로등 사용에 따른 에너지 소비량도 점점 늘어나고 있는 추세이다. 본 연구는 계통연계형 태양광시스템을 가로등에 적용하여 효율적으로 가로등의 전력소비를 대체하고 이윤을 창출하는 방안 분석을 위해 RETScreen model을 사용하였다. 에너지분석, 비용분석을 통해 계통연계형 태양광 가로등 시스템의 적용효과 및 타당성을 분석하였다. 분석 결과, 계통연계형 태양광 가로등 1주 당 총 전력생산량은 114 kWh, 계통연계형 태양광 가로등 시스템의 순 현재가치는 155,362원, 자기자본회수는 5.2년으로 약 6년 이후로는 수익을 창출할 수 있는 것으로 나타났다. 그리고 본 연구에서 제안한 계통연계형 태양광 발전시스템 적용 시 태양광 설비의 내구 연한으로 설정한 20년 뒤에는 401,935원의 수익을 창출할 수 있는 것으로 나타났다. 추가적으로 계통연계형 가로등 시스템의 경제성 평가 시 영향을 줄 수 있는 요인을 고려하고자 유지관리 비용, SMP 가격의 변동을 고려하여 민감도 분석을 실시하였다. 실시 결과, 유지관리 비용의 비율변화와 SMP 가격의 변동을 고려할 시 자본회수기간이 1~2년 정도 늘어나, 전반적으로 연구결과에는 큰 차이를 보이지 않았다. 경제성 분석에서 신재생에너지 공급인증서의 가격이 가장 큰 요인으로 작용하기 때문에, 신재생에너지공급인증서의 획득 및 안정적인 판매가 중요할 것으로 판단된다. 그러나 신재생에너지공급인증서를 획득할 경우, 서울형 발전차액지원 제도와 관련하여 이미 일부 기관이 서울시와 협정을 맺어 12년간 신재생에너지공급인증서 구매를 확정하도록 하여 안정적인 판매가 가능하다. 그렇기 때문에 이러한 사항들이 잘 반영된다면, 열악한 서울시의 태양환경에도 가로등을 통한 태양광 발전사업을 수행할 수 있을 것이라 생각된다.