• 제목/요약/키워드: service-life

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가정복지서비스의 모형과 실천방안에 관한 탐색연구 (The Exploration of Model and Application for Family Life Welfare Service in Korea)

  • 이승미
    • 가정과삶의질연구
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    • 제18권2호
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    • pp.141-153
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    • 2000
  • The purpose of this study is to explore the model and application for family life welfare service in Korea. In order to explore the characteristics of family life welfare service, the object, the extent and approach for family life welfare service is examined. The model for family life welfare service is constructed on the base of definition for family life welfare-subsistence of family life, personal formation and development, the creation of community culture-, family life cycle and demand for family life welfare service. Lastly, the contents and politic supports for family life welfare service are examined.

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Evaluation of carbonation service life of slag blended concrete considering climate changes

  • Wang, Xiao-Yong;Luan, Yao
    • Computers and Concrete
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    • 제21권4호
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    • pp.419-429
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    • 2018
  • Climate changes, such as increasing of $CO_2$ concentration and global warming, will impact on the carbonation service life of concrete structures. Moreover, slag blended concrete has a lower carbonation resistance than control concrete. This study presents a probabilistic numerical procedure for evaluating the impact of climate change on carbonation service life of slag blended concrete. This numerical procedure considers both corrosion initiation period and corrosion propagation period. First, in corrosion initiation period, by using an integrated hydration-carbonation model, the amount of carbonatable substances, porosity, and carbonation depth are calculated. The probability of corrosion initiation is determined through Monte Carlo method. Second, in corrosion propagation period, a probabilistic model is proposed to calculate the critical corrosion degree at surface cracking, the probability of surface cracking, and service life. Third, based on the service life in corrosion initiation period and corrosion propagation period, the whole service life is calculated. The analysis shows that for concrete structures with 50 years service life, after considering climate changes, the service life reduces about 7%.

소비자의 라이프스타일에 따른 서비스품질 지각 차이에 관한 연구 (A Study on the Consumer's Service Quality Perception Based on the Types of Life-style)

  • 박윤서;이승인;최인
    • 마케팅과학연구
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    • 제19권2호
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    • pp.53-67
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    • 2009
  • For the last decades, service quality has been studied as one of the most important tools for a service company to compete with the other companies. Based on these past researches, it has been agreed that the service quality is a basic and powerful tool to create the competitive advantage. Due to similar reason, many service marketing practitioners have been also focused on the service quality to retain the existing consumers and collect the new consumers. However, service quality is subjectively perceived by individual consumers. Consumer evaluation of service quality can be different from each other. Especially consumers with one life-style may evaluate the service quality differently from the consumers with the other life-styles. Therefore we need to know whether there are differences in service quality perception on the categories of life-style. Life-style refers to a distinctive mode of living in its aggregate and broadest sense. It embodies the patterns that were developed and emerged from the dynamics of living in a society. Since the concept of life-style and its relationship to marketing was introduced in 1963 by William Lazer, methods of measuring the life-style and their application have been developed. Life-style has been usually used to segment the marketplace because it offers marketers a unique and important view of the market. When Life-style is combined with clustering methods, life-style segmentation can generate identifiable whole persons rather than isolated fragment. Life-style segmentation begins with people instead of products and classifies them into different life-style types, each characterized by a unique style of living based on a wide range of activities, interests, and opinions(Plummer, 1974). In this study we applies the life-style segmentation based on the AIO(Activities, Interests, and Opinions) to the consumers of the large discount stores. In Korea, the large discount store market has entered into maturity stage so that the market differentiation strategy is becoming a more critical issue to the marketing practitioners. One of the most important tools to differentiate from the competitors in large discount store market is continuously to provide service of better quality than competitors. This study tries to find answers about the following questions: 1) How can we categorize the consumer life-styles in the large discount store? 2) What are the characteristics of the categorized groups? 3) Are there any differences in service quality perception among the consumers with different life-styles 4) Are there any differences in consumer behavior among them in the large discount store? For the purpose, we collected survey data from consumers and analyzed the data with the SPSS package where we had $X^2$-test, factor analysis, ANOVA, MANOVA, and cluster analysis. The survey was made during one month in the April of 2008. Among the collected 306 copies of questionnaires, 281 copies were chosen as the effective samples for empirical analysis except 25 copies with wrong responses. To identify the life-style patterns, we used the measures employed by Kim and Kwon(1999), where 44 items on a seven-point scale were used to measure factors of the life-style patterns. The Principal Component Method was used for factor extraction, and the VARIMAX orthogonal factor rotation was employed. The 7 items showing low factor loading were eliminated. The results of the factor analysis suggested that nine factors of the life-style patterns were identified as follows: 1) the equality-of-sexes and pursuit-of-independence tendency 2) self-management tendency 3) sociable tendency 4) self-display tendency 5) degree of a dilettante life 6) pursuit-of-information tendency 7) bargain hunter tendency 8) TV preference tendency 9) pursuit-of-leisure tendency. Next, after the K-means cluster analysis was performed with nine factors of the life-style patterns, the life-styles of the respondents were classified into four groups which are named as the 'progressive practicality-oriented group', 'positive success-oriented group', 'sociable ostentation-oriented group', 'stable conservation-oriented group'. The analysis results for usage behavior between the market segments showed statistically significant differences in the frequency of usage, duration time in the store, consumer satisfaction, and loyalty. Also, we tried to investigate whether the large discount store consumers differently perceive the quality of service based upon the types of life-style. To measure the service quality of large discount store, we adapted several measurement models measuring the service quality such as SERVPERF, BCP, R-SERVPERF, R-BCP. MANOVA and One-Way ANOVA were performed to confirm the difference in service quality perception based on the market segments. The results have also shown significant differences between life-style types in service quality perception. These findings show that the large discount store marketers should consider consumer life-style as one of the most important market segments for marketing and understand the difference in service quality perception between life-style types. Our findings give important implications to marketers of large discount stores as well as life-style researchers. First, this study showed there were significant differences in consumer's service quality perception and usage behavior between the types of life-style. It provides evidence that the life-style approach can be a important basis in segmenting the large discount store market and will make consumers perceive the service quality high. Second, most previous researches on service quality have been in aggregate level. However, our results imply that the future research on service quality have to focus on segment level.

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교량의 유지관리를 위한 사용수명 정의, 종료 기준, 추정 (Definition, End-of-life Criterion and Prediction of Service Life for Bridge Maintenance)

  • 정유석;김우석;이일근;이재하;김진광
    • 한국구조물진단유지관리공학회 논문집
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    • 제20권4호
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    • pp.68-76
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    • 2016
  • 본 논문에서는 교량의 유지관리를 위한 사용수명의 정의 및 수명 종료를 제안하였다. 먼저 국내외 교량의 수명용어 관련 현황을 바탕으로 교량의 사용수명을 정립하였다. 교량의 사용수명이란 '교량이 유지관리 통해 요구하는 수준의 기능을 발휘하는 기간'으로 정의 하였다. 그리고 사용수명 종료 제안을 위해 국내외 수명종료 기준을 분석하고 교량에 발생 가능한 수명 종료 유형을 분류하여 수명종료를 제안하였다. 사용수명 종료 제안 시, 교량의 성능지표(결함도 점수)를 활용하였으며 상태등급 'D'등급의 중간값인 결함도 점수 0.64를 수명종료 기준으로 제안하였다. 민감도 분석을 실시하여 제안된 교량의 사용수명 종료 시점의 타당성을 검토하였다. 마지막으로 제안한 사용수명 종료 시점을 활용하여 현재 고속도로 교량의 평균 사용수명을 70.8년으로 추정하였다.

교통량 및 제설제 사용량에 따른 고속도로 포장의 공용수명 분석 (A Study to Analyze Service Life of Expressway Pavement according to Traffic Volumes and De-icing Chemicals)

  • 김찬우;안수한;박희영;이정훈;정철기
    • 한국도로학회논문집
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    • 제17권1호
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    • pp.35-41
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    • 2015
  • PURPOSES : The purpose of this study is to analyze the service life of expressway pavement based on both traffic volumes and use of deicing chemicals. METHODS : A database was built using expressway rehabilitation history information from over the last decade. In order to estimate the service life of expressway pavement, various analysis methods were considered, and a decision was made to perform analysis using a method based on an accumulated rehabilitation ratio. The service life of expressway pavement was then analyzed by classifying the scale of traffic volume and extent of de-icing chemicals used. RESULTS : The service life of PMA and SMA ranged from 7.8 to 10.6 years and from 9.9 to 12.0 years, respectively. The service life of JCP ranged from 16.0 to 22.2 years, and the service life of CRCP was 33.5 years on average. Results of assessing service life according to traffic volumes and de-icing chemicals showed that the lower the traffic volumes were, the greater the service life of PMA and JCP, and the less that de-icing chemicals were applied, the greater the service life of JCP. CONCLUSIONS : The dependence of expressway pavement service life on traffic volumes and de-icing chemicals makes it possible to apply LCCA for regional maintenance plans and cost-effective selection of expressway pavement type.

교육서비스 품질이 서비스 몰입에 미치는 영향에 관한 연구 - 생명보험 설계사를 중심으로 - (The Effects of Service Quality of Education on Service Commitment - Focused on Life Insurance Planners -)

  • 배인정;최정일;강미선;임성은
    • 품질경영학회지
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    • 제41권1호
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    • pp.79-94
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    • 2013
  • Purpose: Life insurance company provides insurance planners various education program to inspire service mind and to enhance its customer satisfaction. The purpose of this study is to analyze the effects of service quality of education on service commitment and to propose the implication for the effective service education. Methods: This study is intended to identify how service quality of education from the planners in life insurance affects service commitment. The research model is tested via a survey of 307 life insurance planners. Results: This study shows that tangibles, assurance, responsiveness, and empathy in the educational service quality significantly influence education satisfaction. It also positively affect customer orientation and service commitment, but it also shows that reliability in the educational service quality has very little effect on customer satisfaction. Conclusion: This study emphasizes the service quality of education on life insurance planner and also suggests practical plan to increase the service quality of education. This study has more focused on the direction in the service quality of education for making the close long-term relationship with customer.

Yoon과 Nelson의 흡착모델을 이용한 방독마스크 정화통의 수명예측(I) (Prediction of Service Life of a Respirator Cartridge for Organic Solvent by Using Yoon and Nelson's Adsorption Model)

  • 김기환;원정일
    • 한국산업보건학회지
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    • 제18권1호
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    • pp.20-31
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    • 2008
  • A respirator is useful to protect a worker from the harmful gases and vapors in the workplace, and the evaluation of respirator cartridge service life is important for the worker's health and safety. The performance of cartridge is effected by several factors such as concentration of gas and vapor, humidity, temperature, adsorbents and cartridge packing density. Adsorption model was applied to both sampling tube and respirator cartridge to predict the service life for organic vapors. The variables of the adsorption model were measured from the experiment with the sampling tube, and it was used to predict the service life of respirator cartridge. In the experiment, we used carbon tetrachloride as a organic vapor and activated carbon take out respirator cartridge as activated carbon. As a result, it was possible to predict the service life of respirator cartridge and predicted service life was quite correct. Breakthrough time decreased with increase of CCl4 concentration. In case of sampling tube, adsorbed amount of CCl4 was larger than respirator cartridge due to linear velocity. Also, rate constant of sampling tube was larger than respirator cartridge, because of, effect of flow rate, packing density. In the prediction of service life of respirator cartridge by using sampling tube, the time required for 50% contaminant breakthrough(${\tau}$) is more effective than the rate constant(k').

교육시설 내용년한 산정 연구 - 옥상방수와 바닥마감재를 대상으로 - (Establishment of the Service Life of the Education Fcilities - Focused on the Roof water-proof and Floor finishings -)

  • 이강희;채창우
    • 교육시설 논문지
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    • 제24권6호
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    • pp.27-36
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    • 2017
  • Educational facilities have an affect to make a decently learning environment. After constructed, it needs a maintenance plan to keep the performance or function which provide the repair time, repair scope and ratio. But the fundamental data are so insufficient that the field worker can't provide the maintenance plan and has no choice use the other data which concerned with apartment or office building. Above all, the service life is indispensible to make a repair plan because the repair time and scope would be provided within the service life. This study aimed at providing the method to make a service life of component in educational facilities and applying the method into the roof proof and floor finishing. Results are shown that first, it is important to set the $1^{st}$ repair time after constructed. when it proposes the three ways with the probability approach, choice probability model and cumulative cost function. Second, the service life of roof proof is provided with about 35 years. In addition, the service life of the floor finishing is about 40 years. These result would be utilized to conduct the repair plan under the service life.

한국 보험산업의 서비스품질 결정요인에 관한 연구 (A Comparative Study on Service Quality in the Korean Insurance Industry using SERVPERF)

  • 이정우;유한주
    • 품질경영학회지
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    • 제31권1호
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    • pp.42-61
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    • 2003
  • The objective of this study is to analyze the impact of service quality on the customer satisfaction, the re-purchase intention and the word of mouth in the Korean insurance industry. In this study, the methodology for measuring the degree of service quality which has been adopted in the service quality research area was used. Data for this study were gathered from 1332 consumer life insurance and 689 consumer non-life insurance companies using internet survey method. The result of this study is summarized as follows: the determinants of service quality in the Korean life insurance industry are empathy, responsiveness and reliability, and the determinants of service quality in the Korean non-life insurance industry are empathy, and responsiveness, and the re-purchase intention and the word of mouth are affected by the customer satisfaction. As a result of the study, strategic implications will be suggested.

성능중심형 고내구성 콘크리트의 배합설계 (Performance Based Design for High Curability Concrete)

  • 김성수;박광필;이정배
    • 한국콘크리트학회:학술대회논문집
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    • 한국콘크리트학회 2008년도 추계 학술발표회 제20권2호
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    • pp.969-974
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    • 2008
  • 본 연구는 철근콘크리트 구조물의 사용을 증진하기 위한 성능중심형 고내구성 콘크리트의 배합설계를 위해 환경 조건 및 사용목적에 따른 설계요소를 알아보고 대표적인 성능검증 방법에 관하여 언급하고자 한다. 일반적인 콘크리트의 성능은 주로 강도, 내구성, 유동성의 3요소를 의미하지만 성능중심형 콘크리트는 연구자의 소견과 환경에 따라서 많은 차이를 보일 수 있다. 따라서 콘크리트 배합설계시 사용 기간 내에는 구조체 및 부재에 대하여 요구 성능을 만족하여야 하며, 콘크리트 배합설계자는 구조물의 용도, 기능 및 사회적 중요도를 바탕으로 설계 년수를 결정하여야 한다. 성능중심형 콘크리트는 반드시 배합시험을 통하여 결정하는 것을 원칙으로 하며, 사용자로부터 요구되는 내용연수 및 요구성능과 법적, 사회적 제약조건을 만족하는 설계내용년수를 설정해야 한다. 또한 현장조사를 통하여 구조물이 위치하는 환경적 요인을 충분히 고려하고 부재의 설계 강도, 타설시기,타설물량등 제반조사 및 시험이 완료되어야 할 시점을 결정하여 전체실험 계획을 수립하여야 한다.본 연구에서는 다양한 열화 환경요소 중 콘크리트의 내구성에 관한 기본적인 요소로써 기온, 온도, 일사열, 중성화, 동해 및 염해 등 일반적인 구조물에 작용한다고 판단되는 요인만을 산정하였다. 또한 대표적인 성능중심형 고내구성 콘크리트의 성능 검증방법으로 탄산화, 동해, 염해 및 화학약품에 대한 성능검증 방법에 대해 언급하였다. 아직까지 국내에서는 콘크리트 구조물의 성능중심형 고내구설계 시공지침으로서 표준적인 시방이 정해지지 않았으나 향후 양질의 사회자본을 축척하고 이를 계승발전하기 위해서는 국내의 콘크리트 구조물에 대한 고내구성 콘크리트의 배합설계를 위한 연구는 필수적이라고 판단된다.

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