• Title/Summary/Keyword: service state

Search Result 2,258, Processing Time 0.031 seconds

A Cross-cultural Analysis of Online Satisfaction, Service Failure and Recovery: An E-A-S-QUAL Approach

  • Park, Min-Jung;Kim, Min-Jeong
    • Journal of the Korean Society of Clothing and Textiles
    • /
    • v.35 no.6
    • /
    • pp.700-711
    • /
    • 2011
  • The purposes of the study were to identify the online service attributes that contribute to online consumer experiences of satisfaction, service failure, and service recovery and to examine whether differences exist in these attributes between U.S. and Korea. E-A-S-QUAL provided a useful framework for the study. Focus group interviews and web surveys were conducted by utilizing college students in both countries. No significant cultural differences were found in online service dimensions of service satisfaction. Personalization was the most frequently mentioned online service dimension of service satisfaction both in the U.S. and Korea. The findings showed significant cultural differences in terms of online service dimensions responsible for service failure and recovery. For Korean consumers, merchandising was one of the key online service dimensions of service failure, while efficiency was the important service dimension resulting in service failure for the U.S. consumers. In addition, for U.S. consumers, efficiency and personalization were the two most frequently mentioned service dimension for service recovery, while Korean consumers put more importance on the contact and information dimensions for service recovery. This study provided a comprehensive list of online service attributes important to online apparel retailing.

Service ORiented Computing EnviRonment (SORCER) for deterministic global and stochastic aircraft design optimization: part 1

  • Raghunath, Chaitra;Watson, Layne T.;Jrad, Mohamed;Kapania, Rakesh K.;Kolonay, Raymond M.
    • Advances in aircraft and spacecraft science
    • /
    • v.4 no.3
    • /
    • pp.297-316
    • /
    • 2017
  • With rapid growth in the complexity of large scale engineering systems, the application of multidisciplinary analysis and design optimization (MDO) in the engineering design process has garnered much attention. MDO addresses the challenge of integrating several different disciplines into the design process. Primary challenges of MDO include computational expense and poor scalability. The introduction of a distributed, collaborative computational environment results in better utilization of available computational resources, reducing the time to solution, and enhancing scalability. SORCER, a Java-based network-centric computing platform, enables analyses and design studies in a distributed collaborative computing environment. Two different optimization algorithms widely used in multidisciplinary engineering design-VTDIRECT95 and QNSTOP-are implemented on a SORCER grid. VTDIRECT95, a Fortran 95 implementation of D. R. Jones' algorithm DIRECT, is a highly parallelizable derivative-free deterministic global optimization algorithm. QNSTOP is a parallel quasi-Newton algorithm for stochastic optimization problems. The purpose of integrating VTDIRECT95 and QNSTOP into the SORCER framework is to provide load balancing among computational resources, resulting in a dynamically scalable process. Further, the federated computing paradigm implemented by SORCER manages distributed services in real time, thereby significantly speeding up the design process. Part 1 covers SORCER and the algorithms, Part 2 presents results for aircraft panel design with curvilinear stiffeners.

Service ORiented Computing EnviRonment (SORCER) for deterministic global and stochastic aircraft design optimization: part 2

  • Raghunath, Chaitra;Watson, Layne T.;Jrad, Mohamed;Kapania, Rakesh K.;Kolonay, Raymond M.
    • Advances in aircraft and spacecraft science
    • /
    • v.4 no.3
    • /
    • pp.317-334
    • /
    • 2017
  • With rapid growth in the complexity of large scale engineering systems, the application of multidisciplinary analysis and design optimization (MDO) in the engineering design process has garnered much attention. MDO addresses the challenge of integrating several different disciplines into the design process. Primary challenges of MDO include computational expense and poor scalability. The introduction of a distributed, collaborative computational environment results in better utilization of available computational resources, reducing the time to solution, and enhancing scalability. SORCER, a Java-based network-centric computing platform, enables analyses and design studies in a distributed collaborative computing environment. Two different optimization algorithms widely used in multidisciplinary engineering design-VTDIRECT95 and QNSTOP-are implemented on a SORCER grid. VTDIRECT95, a Fortran 95 implementation of D. R. Jones' algorithm DIRECT, is a highly parallelizable derivative-free deterministic global optimization algorithm. QNSTOP is a parallel quasi-Newton algorithm for stochastic optimization problems. The purpose of integrating VTDIRECT95 and QNSTOP into the SORCER framework is to provide load balancing among computational resources, resulting in a dynamically scalable process. Further, the federated computing paradigm implemented by SORCER manages distributed services in real time, thereby significantly speeding up the design process. Part 1 covers SORCER and the algorithms, Part 2 presents results for aircraft panel design with curvilinear stiffeners.

Utilities Market: The Sphere of Protection of Subjects

  • Dzhumageldiyeva, Gulnara;Zablodska, Inna;Yukhymenko-Nazaruk, Irina;Dovgaliuk, Vita;Suprunova, Irina;Gylka, Ulyana
    • International Journal of Computer Science & Network Security
    • /
    • v.21 no.3
    • /
    • pp.266-274
    • /
    • 2021
  • The study covers three components of the facility for protecting public utilities market participants in the public utilities market: prevention of potential poverty, reduction of existing poverty and compensation to the injured party in a case of tort that exacerbates or threatens to exacerbate its poverty. The analysis is based on official statistical information on the activities of the public utilities sector. Operational information of public utility service providers regarding certain indicators of their activity in the work was not studied. This approach narrows the empirical basis of the study, but at the present stage in the context of different rates of implementation of changes in regions, sectors and at the level of individual entities, as well as lack of uniformity in the structure of indicators published by service providers, analysis allows to identify «bottlenecks» of legal regulation, which are systemic in nature and largely independent of the subjective factor.

Opportunities for the Use of Blockchain Technology in the Tourism Industry

  • Ukhina, Tatiana Viktorovna;Otteva, Irina Vladimirovna;Plaksa, Julia Valerievna;Makushkin, Sergey Anatolyevich;Ryakhovsky, Dmitriy Ivanovich;Khromtsova, Lina Sergeevna
    • International Journal of Computer Science & Network Security
    • /
    • v.22 no.6
    • /
    • pp.51-56
    • /
    • 2022
  • It is relevant and timely for the existence and prosperity of today's tourism to build up a stock of new abilities and a set of innovations. At present, the tourism industry is experiencing a new stage in its digital transformation. The newest technologies, which are now spreading en masse and one of which is rightfully considered to be blockchain technology, enable tourists to receive tourist services directly from the producers, which not only gives the consumer the opportunity to enjoy higher quality and inexpensive products but also increases the responsibility of the producer. The article analyzes research literature on the possibility of using blockchain technology in the tourism industry. Based on an expert survey, the main problems, prospects, and advantages of the implementation of blockchain technology in the tourism industry are identified. The paper proposes and analyzes an option for the use of blockchain technology on the basis of a blockchain project with a mobile app for users and a dedicated website and public API for travel service providers.

Performance evaluations of a link state update mechanism considering traffic variation (트래픽 변화를 고려한 링크 상태 업데이트 알고리즘의 성능 분석)

  • Choi Seung-hyuk;Jung Myoung Hee;Chung Min Young;Yang Mijeong;Kim Tae Il;Park Jaehyung
    • Proceedings of the Korea Society for Simulation Conference
    • /
    • 2005.11a
    • /
    • pp.13-18
    • /
    • 2005
  • Routers determine routing path considering network topology and link state information for providing QoS (quality of service) guarantee. Therefore, it is important that routers know link state information to calculate routing path. However, if routers generate link state update messages inordinately, their router performance are reduced due to the process of link state update messages. On the other side, in case that link state information is not updated appropriately, route setup requests can be rejected even though there exist routes. In this paper, we propose an algorithm to improve router performance and evaluate the proposed algorithm performance compare with conventional algorithm by simulations.

  • PDF

Analysis of political conducts of the political players on privitization of healthcare service and public healthcare service after the democratization (민주화 이후 정치행위자들의 의료민영화 및 의료공공성 관련 정치적 행위 분석)

  • Lee, Suyun;Sohn, Seunghye;Lee, Guiohk
    • Korean Journal of Social Welfare Studies
    • /
    • v.47 no.1
    • /
    • pp.291-315
    • /
    • 2016
  • This paper analyzed experientially political conducts of the political players on privitization of healthcare service and public healthcare sercive aftrer the democratization in order to determine the influence of democracy on the development of a welfare state. For this purpose, the contents of the major daily newspaper reports from 1993 to 2012 were analyzed. As a result of such analysis, it was found that the political parties did not drive the policy even after the democratization reflecting the demands of the people, political parties had a strong conservative stance and did not show a consistent ideological inclination in their policies. Second, even though the role of the civic movement in the public healthcare service issue became larger after the democratization, policy decisions were driven by the government in an authoritative manner. In addition, the degree of contribution by the civic movements to the development of public healthcare service did not offset the influence of the president and the finance ministry on the development of privatization. Third, both the development of public healthcare service and privatization progressed simultaneously under the Kim Dae Jung, Rho Mu Hyun and Lee Myung Bak administrations after the democratization and it is thus difficult to argue that the qualitative nature as a welfare state was changed after the democratization. However, the degree of development as a welfare state differed depending on the ideological inclination of the presidents, the capacity of the welfare ministry and the ministry that drove the privatization.

A Location Based Emergency Alert Service

  • Han E. Y.;Choi H. O.
    • Proceedings of the KSRS Conference
    • /
    • 2004.10a
    • /
    • pp.327-330
    • /
    • 2004
  • This research work is concerned with a location-based alert service in wireless communication network environment. The alert service automatically transfers alert message to subscriber in the disaster area. This research work deals with automatic alert services that automatically provide people in emergency area with the state of emergency. The alert service uses the mobile device to inform its urgency to the subscribers in its area. The location tracking service will give the list of people in emergency area. The all processes of this research work are followed as. First, when a disaster or a calamity comes in, an emergency management center receives the emergency to analyze its shape and size and to declare the place to 'the disaster area.' Secondly, then the center finds information of mobile device subscribers in the disaster area. Finally, the center automatically generates a shape of text or audio of alert message of the emergency to send the message to the subscribers in the disaster area. Our mobile automatic alert service proposed above is so efficient that the subscribers in disasters area may meet the emergency more efficiently and may save their own valuable lives and properties more safely.

  • PDF

A State-of-the-art Survey and the Development Strategy of Business Models in ASP/SaaS Industry (ASP/SaaS 산업현황과 비즈니스 모델의 개발 전략)

  • Seo, Kwang-Kyu
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.9 no.4
    • /
    • pp.1074-1080
    • /
    • 2008
  • This paper presents a state-of-the-art survey in ASP/SaaS Industry and the development strategy of ASP/SaaS business models which are issued as a new software distribution method recently. First of all, SaaS(Software as a Service) is defined as the evolutionary concept of ASP(Application Service Provider) and then the survey results of domestic ASP/SaaS providers and users are presented. In order to cope with recent and rapid If development environment, the development strategy of the ASP/SaaS business models is proposed. The development strategy suggested in the paper is used as a guideline for ASP/SaaS providers to enter into the new ASP/SaaS business and improve their competition.

Implementation of QoS Provisioning Model in VANET (VANET에서 QoS Provisioning모델의 구현)

  • Huh, Jee-Wan;Song, Wang-Cheol
    • Proceedings of the Korea Contents Association Conference
    • /
    • 2009.05a
    • /
    • pp.884-888
    • /
    • 2009
  • Vehicular Adhoc Networks (VANET), a Vehicle-to-Infrastucture or Vehicle-to-Vehicle communication technology, is an area that makes more specific use of Mobile Adhoc Networks(MANET). VANET's Quality of Service(QoS) focuses on preventing possible emergencies like car crash from happening by immediately transmitting information to the cars around, while MANET's QoS is being studied for the quality of multimedia data such as Video on Demand(VoD), Video streaming, Voice over IP(VoIP), etc. In this paper, I structure the actual network configuration using Link State Routing(LSR), implement QoS Provisioning Model using Common Open Policy Service(COPS), and suggest more effective k-hop Cluster and inter-domain policy negotiation which fit better to the characteristics of VANET.

  • PDF