• 제목/요약/키워드: service performance

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J지역 치과위생사의 직무만족 관련요인 분석 (A Study on Factors Related to the Job Satisfaction of Dental Hygienists in J Region)

  • 이현옥;임춘희;주온주;김영임;이혜경
    • 치위생과학회지
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    • 제6권4호
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    • pp.285-293
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    • 2006
  • J지역사회 치과위생사의 효과적인 업무수행을 위해 직무만족에 영향을 미치는 관련요인을 분석하고자 2006년 7월 24일부터 9월 24일까지 전라북도에서 근무하는 치과위생사 156명을 대상으로 설문조사를 조사하였으며, SPSS(Ver. 12.0) 프로그램을 이용하여 통계 분석한 결과 다음과 같은 결론을 얻었다. 1. 치과위생사의 직무만족도의 전체평균은 5점 만점에서 2.83으로 낮은 정도를 나타냈으며, 각 요인별 직무만족도는 동료관계요인이 3.21으로 가장 높은 만족수준을 나타냈고, 장래성요인은 3.10, 자율성요인 3.07, 환경요인 2.99, 보수요인은 2.55이었고, 업무량요인은 2.03으로 가장 낮은 만족수준을 나타냈다. 2. 치과위생사의 일반적 특성에 따른 직무만족도에 유의하게 영향을 주는 요인은 연령별에서는 자율성요인(p < 0.001)이었고, 결혼여부에서는 자율성요인(p < 0.001), 보수요인 (p < 0.05)이었으며, 미혼보다 기혼이 만족도가 높게 나타났다. 근무지별로는 장래성요인과 동료관계요인(p < 0.001)이었고, 치과대학(부속)병원에서 만족도가 높게 나타났다. 근무경력에서는 자율성요인(p < 0.001)과 환경요인(p < 0.05)이었고, 근무경력이 높을수록 만족도가 높았다. 최종학력별로는 자율성요인(p < 0.001), 업무량요인과 환경요인(p <0.05)이었고, 학력이 높을수록 만족도가 높았다. 월평균 소득별로는 자율성요인과 보수요인(p < 0.001), 장래성요인(p < 0.05)이었고, 170-189만원의 경우가 만족도가 높게 나타났다. 3. 전반적인 만족도와 만족도에 영향을 미치는 요인간의 상관관계분석에서 전반적인 만족도는 자율성요인(r = 0.485),장래성요인(r = 0.222), 보수요인(r = 0.355), 동료관계요인(r = 0.280), 환경요인(r = 0.380)들에 의해 영향을 받고 있었으며, 만족요인들의 만족도가 높을수록 전반적인 만족도도 높게 나타났고, 통계적으로 유의한 차이가 있었다(p < 0.01). 4. 직무만족 요인에 각 요인들이 어느 정도의 설명력을 가지고 있는지 알아보기 위해 다중회귀분석을 실시한 결과, 자율성요인이 가장 크게 영향을 미치는 것으로 나타났으며, 다음으로 보수요인, 장래성요인, 환경요인, 업무량요인의 순으로 나타났고, 만족 요인이 만족도 점수에 미치는 영향에 대한 설명력은 40.2%였다.

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심리적 계약 위반이 OS이용자의 배신 행동에 미치는 영향: 윈도우 XP 기술적 지원서비스 중단 사례 (The Effects of Psychological Contract Violation on OS User's Betrayal Behaviors: Window XP Technical Support Ending Case)

  • 이은곤
    • Asia pacific journal of information systems
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    • 제24권3호
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    • pp.325-344
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    • 2014
  • Technical support of Window XP ended in March, 8, 2014, and it makes OS(Operating System) users fall in a state of confusion. Sudden decision making of OS upgrade and replacement is not a simple problem. Firms need to change the long term capacity plan in enterprise IS management, but they are pressed for time and cost to complete it. Individuals can not help selecting the second best plan, because the following OSs of Window XP are below expectations in performances, new PC sales as the opportunities of OS upgrade decrease, and the potential risk of OS technical support ending had not announced to OS users at the point of purchase. Microsoft as the OS vendors had not presented precaution or remedy for this confusion. Rather, Microsoft announced that the technical support of the other following OSs of Wndow XP such as Window 7 would ended in two years. This conflict between OS vendor and OS users could not happen in one time, but could recur in recent future. Although studies on the ways of OS user protection policy would be needed to escape from this conflict, few prior studies had conducted this issue. This study had challenge to cautiously investigate in such OS user's reactions as the confirmation with OS user's expectation in the point of purchase, three types of justice perception on the treatment of OS vendor, psychological contract violation, satisfaction and the other betrayal behavioral intention in the case of Window XP technical support ending. By adopting the justice perception on this research, and by empirically validating the impact on OS user's reactions, I could suggest the direction of establishing OS user protection policy of OS vendor. Based on the expectation-confirmation theory, the theory of justice, literatures about psychological contract violation, and studies about consumer betrayal behaviors in the perspective of Herzberg(1968)'s dual factor theory, I developed the research model and hypothesis. Expectation-confirmation theory explain that consumers had expectation on the performance of product in the point of sale, and they could satisfied with their purchase behaviors, when the expectation could have confirmed in the point of consumption. The theory of justice in social exchange argues that treatee could be willing to accept the treatment by treater when the three types of justice as distributive, procedural, and interactional justice could be established in treatment. Literatures about psychological contract violation in human behaviors explains that contracter in a side could have the implied contract (also called 'psychological contract') which the contracter in the other side would sincerely execute the contract, and that they are willing to do vengeance behaviors when their contract had unfairly been broken. When the psychological contract of consumers had been broken, consumers feel distrust with the vendors and are willing to decrease such beneficial attitude and behavior as satisfaction, loyalty and repurchase intention. At the same time, consumers feel betrayal and are willing to increase such retributive attitude and behavior as negative word-of-mouth, complain to the vendors, complain to the third parties for consumer protection. We conducted a scenario survey in order to validate our research model at March, 2013, when is the point of news released firstly and when is the point of one year before the acture Window XP technical support ending. We collected the valid data from 238 voluntary participants who are the OS users but had not yet exposed the news of Window OSs technical support ending schedule. The subject had been allocated into two groups and one of two groups had been exposed this news. The data had been analyzed by the MANOVA and PLS. MANOVA results indicate that the OSs technical support ending could significantly decrease all three types of justice perception. PLS results indicated that it could significantly increase psychological contract violation and that this increased psychological contract violation could significantly reduce the trust and increase the perceived betrayal. Then, it could significantly reduce satisfaction, loyalty, and repurchase intention, and it also could significantly increase negative word-of-month intention, complain to the vendor intention, and complain to the third party intention. All hypothesis had been significantly approved. Consequently, OS users feel that the OSs technical support ending is not natural value added service ending, but the violation of the core OS purchase contract, that it could be the posteriori prohibition of OS user's OS usage right, and that it could induce the psychological contract violation of OS users. This study would contributions to introduce the psychological contract violation of the OS users from the OSs technical support ending in IS field, to introduce three types of justice as the antecedents of psychological contract violation, and to empirically validate the impact of psychological contract violation both on the beneficial and retributive behavioral intentions of OS users. For practice, the results of this study could contribute to make more comprehensive OS user protection policy and consumer relationship management practices of OS vendor.

가상현실(VR/AR) 기술 기반으로 군 안전 및 자살사고 예방을 위한 안전체험훈련장 구축 방안에 관한 연구 (A Study on Establishment of Safety Training Center Based on Virtual Reality and Augmented Reality Technology for Military Safety and Suicide Accident Prevention)

  • 최성오;민용식;김성일;최종근
    • 인터넷정보학회논문지
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    • 제21권2호
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    • pp.139-148
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    • 2020
  • 현재 우리 군은 과학과 기술의 발달, 2000년대 들어 급격히 심해진 저 출산율, 병 복무기간 단축 등으로 병력위주에서 장비위주로 첨단화, 고속화, 복잡화 되어가고 있다. 즉, 한 번의 실수로 많은 인명피해가 발생할 수 있는 실정이다. 선진국과 민간 안전교육 체계 및 교육성과 등을 분석해보면 군 안전 및 자살사고를 예방하기 위해서는 체험교육이 중요하며, 체계적이고 효율적인 체험교육을 위해서는 안전체험훈련장 건립이 필요함을 알 수 있었다. 지금 입대하고 있는 장병들은 일명 인터넷세대로 태어나면서부터 인터넷을 접하면서 성장하여 가상·증강현실(VR / AR)을 자유롭게 활용하고 있으며, 지금의 과학 기술 수준은 국민안전체험관의 체험실 대부분을 가상·증강현실로 대체할 수 있을 정도의 수준까지 발전하였다. 따라서 군 안전체험훈련장은 설치공간, 건립비, 유지비, 사용자 특성, 교육효과 등을 고려하여 '응급처치'처럼 모형이 효과적인 체험실 몇 개를 제외한 많은 체험실을 가상·증강현실로 건립할 필요성이 있다. 가상·증강현실(VR / AR) 기술의 발전, 국민안전체험관 운용실태, 군 부대 특성, 설치비 및 유지비 등을 고려하여 체험훈련 소요를 도출하였다. 그리고, 국민안전체험관 대비 저비용으로 효과적인 훈련성과를 달성할 수 있는 안전체험훈련장 구축방안과 부대별 교육인원 및 주변 여건에 부합한 안전체험훈련장 규모와 체험실 구성에 대해 제시하였다. 향후 이를 기반으로 안전체험훈련장을 구축하여 체험교육을 한다면 군 안전 및 자살사고를 예방하는데 기여하게 될 것이다.

치과위생사의 보수교육 실태 및 인식에 관한 연구 (A study on the state of inservice education for dental hygienists and their relevant awareness)

  • 정재연;김경미;조명숙;안금선;송경희;최혜정;최윤선;황윤숙
    • 한국치위생학회지
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    • 제7권1호
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    • pp.73-89
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    • 2007
  • The purpose of this study was to examine the reality of inservice education provided to members of Korean Dental Hygienists Association, the state of relevant academic conferences, and the perception of the members about inservice education and academic conference. It's basically meant to help boost their participation in inservice education and their satisfaction with it, and to show some of the right directions for that. The subjects in this study were dental hygienists who attended a symposium on July 1, 2006. After a survey was conducted, the answer sheets from 489 participants were analyzed, and the findings of the study were as follows: 1. General hospitals and university hospitals made up the largest group(91.4%) that gave a monthly leave of absence, and the second largest group was dental hospitals(75.4%), followed by dental clinics(58.3%) and public dental clinics(48.0%). The most common closing time in dental clinics and dental hospitals was 5 p.m., and that was 12 p.m. in general hospitals and university hospitals. The dental hygienists in public dental clinics didn't work on Saturdays. By type of workplace, treatment was the most common duty for the dental hygienists in dental clinics and dental hospitals to perform, and those who worked at general hospitals, university hospitals and public health clinics were in charge of extensive range of jobs. 2. The rates of the dental hygienists who took that education stood at 94.9% in public dental clinics, 78.7% in dental hospitals and 75.3% in dental clinics, general hospitals and university hospitals. Regarding how many marks they got on an yearly basis, those who got eight marks or more made up the largest group(55.6%), followed by four marks or more(11.8%), six marks or more(3.4%), and two marks or more(1.5%). As for the usefulness of inservice education for their job performance, the largest number of the dental hygienists(40.8%) found it to be helpful, and the second greatest group(37.5%) considered its effectiveness to be so-so. The third largest group(8.4%) found it to be of great use, and the fourth biggest group(4.2%) considered it to be of no service. The fifth biggest group(l.3%) thought it was absolutely useless. By type of workplace, the workers in dental clinics, dental hospitals, general hospitals and university hospitals wanted the most to learn how to take care of clinical work(acquisition of up-to-date technology), and those in public health clinics hoped the most to learn about public dental health. By type of workplace, the workers in dental clinics had their sight set on self-development the most, and the dental hygienists in dental hospitals, general hospitals, university hospitals and public health clinics were most in pursuit of acquiring new knowledge. By type of workplace, the specific given conditions at work were most singled out by the dental clinic workers as the reason, and the dental hospital employees pointed out time constraints the most. The dental hygienists in general hospitals and university hospitals cited time constraints and financial burden the most, and the public health clinic personnels mentioned inaccessibility of a place for inservice education as the reason. 3. The public health clinic workers participated in academic conferences the most(90.8%), followed by the general and university hospital personnels(68.8%), dental hospital employees(65.6%) and dental clinic workers(65.5%). By type of workplace, the public health clinic workers(73.5%) expressed the most satisfaction, followed by the general and university hospital employees(67.7%), dental clinic workers(62.3%) and dental hospital personnels(54.1%). By type of workplace, the employees of dental clinics, dental hospitals, general hospitals and university hospitals preferred Saturdays, and the public health clinic workers had a liking for weekdays. As for a favored place, hotels were most preferred, followed by university hospitals, general hospitals, college lecture rooms, district halls and local public institutions. Hotels were most favored regardless of the type of workplace. 4. Regarding outlook on inservice education, they had the highest opinion on the facilities and given conditions of lecture rooms($3.41{\pm}0.83$), followed by the professionalism of lecturers($3.34{\pm}0.83$), procedures of receipt and attendance confirmation($3.34{\pm}0.83$) and class size($3.13{\pm}0.89$). On the contrary, they took the most dismal view of the inaccessibility of a place of inservice education($2.08{\pm}0.92$), followed by limited opportunity and limited date for that education($2.51{\pm}0.99$), extra financial burden($2.53{\pm}1.18$) and high tuition fee($2.57{\pm}0.96$).

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119구급대원의 심폐소생술 성적 분석 - 병원전 심정지를 중심으로 - (Factors Affecting the Survivals of Out-of-hospital Cardiac Arrests by 119 Fire Service)

  • 강병우
    • 한국응급구조학회지
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    • 제9권2호
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    • pp.111-128
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    • 2005
  • Background: Cardiac arrest is one of the most critical diseases which can likely lead to severe cerebral disability or brain death when the cases can not recover their circulation within 10 minutes. Saving out-of-hospital cardiac arrest cases is a recent concern in Korea. Resuscitation has become an important multidisciplinary branch of medicine, demanding a spectrum of skills and attracting a plethora of specialities and organizations. The best survival can be achieved if all the following links have been optimized : rapid access, and early CPR, defibrillation and ACLS, Since the "Utstein Style" was advocated in 1991, many reports about out-of-hospital cardiac arrest have been published based on this guideline. These differences prevent valid inter-hospital and international comparisons. However, it is not known how effective resuscitation has become to the patients. In other words, there are no guidelines for reviewing, reporting, and conducting research on resuscitation in Korea. This dissertation aims to provide the basic data for a unified reporting guideline of resuscitation in Korea and evaluating the out-of-hospital factors associated with survival discharge of out-of-hospital cardiac arrest. Methods: As for this study, uses the collected data about Out-of-hospital cardiac arrests at 4 area, from January, 2005 to April. 2005. With a retrospective study, 174 cases were analyzed. The data was recorded based on the Out-of-Hospital Utstein Style. Results: Resuscitation was performed on 174 out-of-hospital cardiac arrest cases at the 4 area 14 patients(8.1%) recovered their spontaneous circulation. Overall, the ROSC of the out-of-hospital cardiac arrest patients was 8.1%, which was poorer than that of western countries. Gender distribution was 50 females(28.7%) and 124 males(71.3%), approximately twice as many males as females. ROSC of witnessed arrests was found out to be 97.7%. The ratio of the witnessed arrest groups showed higher results than that of unwitnessed arrest groups in the above-examined cases. Cardiac etiology consisted of cardiac(33.5%), non-cardiac(45.7%), trauma(20.1%), and unknown(6.0%). Cardiac was the best performance. Initial rhythm showed Ventricular Tachycardia/pulseless Ventricular Fibrillation in 8 patients(6.0%), asystole in 100(75.2%) and unknown in 25(18.8%). The results of the Ventricular Tachycardia/pulseless Ventricular Fibrillation showed higher results than the others cases, The proportion of the cardiogenic cause was 33.5%, which was only half of western countries. Ventricular Tachycardia/pulseless Ventricular Fibrillation is relatively rare. These differences were due to the prevalent pattern of Out-of-hospital cardiac arrest as well as prematurity of the EMSS. Bystander CPR was practiced on 13 patients(7.52%). ROSC was shown in 46.2% cases. CPR by EMT was carried out on 167 cases(96.5%). ACLS by EMf was rare. From collapse, 4 cases(2.6%) arrived to ED within 6 minutes. 13 (8.6%) within 10 minutes, and 49(32.5%) over 31 minutes. The sooner the patients arrived, the greater the ratio of ROSC and discharged alive became, and the same with collapse time to ROSC. As the results of the logistic regression analysis, ROSC was found out to be highly influenced by the time of ED arrival from collapse and Ventricular Tachycardia/pulseless Ventricular Fibrillation. Therefore, the ratio of ROSC depends on not any single factor but various intervention factors. Conclusion: This dissertation presents the following suggestions and directions of the study hereafter. First, the first step for a chain of survival should be taken to activate EMSS early with a phone as soon as cardiac arrests are witnessed. Second, it is keenly needed that emergency medical technicians should be increased through emergency education for living. Third, it is necessary to establish the emergency transportation system. Fourth, most of the Koreans have little understanding of EMT and the present operation systems have many problems, which should be fundamentally changed. Fifth, it is required to have an active medical control over Out-of-hospital CPR, And proper psychological supports should be given not only to patients themselves and their family but also individuals who are engaged in emergency situation. Finally, through studies hereafter on nationwide, comprehensive, and standard forms, it is needed to examine into the biological figures of human body, causes and trends of cardiac arrests, and then, to enhance the survival rate of Out-of-hospital cardiac arrests. Korean guidelines for Cardiopulmonary resuscitation need to be made.

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골프장 이용자 선호도 평가지표 개발 (A Study on Development of Evaluation Indicator for Golf Course User's Preference)

  • 석영환;문석기;이은엽
    • 한국조경학회지
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    • 제38권4호
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    • pp.25-34
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    • 2010
  • 본 연구는 골프장의 경기력과 운영관리 향상을 위한 평가지표들을 개발하고자 수행되었으며, 연구결과를 요약하면 다음과 같다. 이론연구 및 전문가 예비설문을 통해 가정된 골프장 조성 및 운영관리 15개 중간평가지표, 55개 하위평가지표 체계가 성립되지 않고 최종적으로 환경친화성, 회원서비스 수준, 진행원의 인적서비스 수준, 코스의 난이도, 코스관리수준, 운영관리 공정성, 접근성 및 입지성, 클럽의 전통성 및 클럽의 분위기, 코스의 우수성, 코스레이아웃 등 10개의 중가 평가지표 및 52개 하위평가지표로 재구성되었다. 골프장 이용자 선호도 평가지표의 중요도 결정요인을 분석한 결과, 코스의 관리수준, 포스의 우수성, 진행원의 인적서비스 수준, 코스레이아웃, 환경친화성 순으로 기여도가 높게 나타났다. 골프장 평가지표의 경로계수를 파악한 결과, 코스레이아웃 부문에서는 홀의 굴곡과 코스길이의 순으로 인과효과의 크기가 나타났다. 코스의 우수성에는 토너멘트 진행시설, 다양한 샷 밸류(shot value)의 순으로, 운영관리 공정성에는 대기의 편리성, 예약의 공정한 배정 등의 순으로 인과관계가 높게 나타났다. 클럽의 전통성 부분은 골프코스의 역사 및 환경적 특성, 지역의 역사문화가, 접근성 및 입지성과 관련해서는 지리적 조건이, 환경친화성에서는 농약 및 비료유출량, 수질오염 등이, 회원서비스 수준에서는 회원혜택과 직원의 친절한 응대 등이 상대적으로 인과효과의 크기가 높은 지표로 나타났다. 경기진행원의 인적서비스 수준 분야에서는 경기진행원의 친절한 응대, 경기진행원의 전문지식 정도가, 코스의 난이도 부분은 티잉 에어리어(Terming area)의 위치, 오비(Out of Bounds: OB) 및 해저드(Hazard) 말뚝 위치의 순으로 코스의 관리수준에는 러프상태 및 장애물 관리상태 등이 상대적으로 인과효과가 높았던 지표들로 나타났다. 향후 보다 세부적인 평가지표들을 도출하는 후속연구를 통해 골프장 이용자 선호도 평가지표 체계 모델을 완성하고, 국내외 골프장을 대상으로 평가지표들을 현장 적용하고 검증해 보는 과정이 뒷받침될 필요가 있다.

중소기업 구성원의 긍정심리자본, 직무소진, 조직시민행동의 영향관계 (A Study on the Influence of Positive Psychological Capital of Small and Medium Business Members, Job Burnout, and Organizational Citizen Behavior)

  • 최성용;하규수
    • 벤처창업연구
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    • 제15권3호
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    • pp.159-174
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    • 2020
  • 본 연구는 긍정심리자본이 직무소진에 미치는 영향을 분석한 실증연구이다. 또한 긍정심리자본이 조직시민행동과 어떤 작용을 하며, 직무소진 간 블랙박스(Black box), 즉 매개변수로서 조직시민행동의 역할을 검증하고자 하였다. 그 다음에 조직시민행동의 하위요소를 개인지향 조직시민행동과 조직지향 조직시민행동의 둘로 나누어 함께 살펴보았다. 이를 위해 중소기업 구성원을 대상으로 설문조사를 실시하여 변수간의 관계를 비교분석 하였다. 긍정심리자본은 조직의 긍정적인 심리상태와 강점을 개발하여 효과성을 증진시킬 수 있기에 구성원의 직무소진을 감소시키고, 밀레니얼로 대변되는 젊은 세대들의 성향을 포용해 줄 수 있다는 점에서 그 관심이 높아지는 키워드로 연구의 필요성이 있다. 본 연구 결과 첫째, 중소기업 구성원의 긍정심리자본은 조직시민행동에 긍정적인 영향을 미치는 것으로 나타났다. 둘째, 긍정심리자본은 직무소진에 유의미한 부의 영향을 미쳤다. 셋째, 긍정심리자본과 조직시민행동이 직무소진에 어떠한 영향을 미치는가에 대한 검증이었다. 긍정심리자본과 직무소진의 영향 관계에서 조직지향 조직시민행동이 매개역할을 하는 것으로 나타났다. 다만 조직시민행동 중 개인지향의 조직시민행동은 유효하지 않은 것으로 밝혀졌다. 이 연구는 그 동안 서비스 접점 분야의 감정노동자(승무원, 간호사, 상담원 등)나 보육교사, 사회복지사 등에 주로 연구되던 긍정심리자본과 직무소진을 조직시민행동의 매개변수를 활용해 중소기업 구성원들에게 적용한 것에 그 시사점을 둘 수 있다. 중소기업 구성원들의 회사에 대한 애사심과 임직원간의 배려심 향상, 그로 인한 조직구성원들의 조직몰입과 업무성과 등은 이 긍정심리자본과 조직시민행동을 통해 더 제고될 수 있을 것이다. 또한 자본과 자원이 상대적으로 부족한 중소기업들에게 지속가능경영을 할 수 있는 모멘텀을 제공할 수 있을 것이다.

우리 나라 식물병 발생예찰의 현황과 전망 (Current Status and Future Prospect of Plant Disease Forecasting System in Korea)

  • 김충회
    • 식물병연구
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    • 제8권2호
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    • pp.84-91
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    • 2002
  • 우리 나라 식물병 예찰사업은 1947년 수원의 중앙농업기술원 기초연구과에서 수도 도열병균과 깨씨무늬병균의 분생포자 비산상황을 조사함으로써 비롯되었다. 국내 식물병 발생예찰은 국가에서 운용하는 200개 기본예찰포(벼 150, 원예작물 50)와 1,403개의 관찰포(벼 1,050, 원예작물 353)에서 얻어진 정보를 중심으로 운용되고 있다. 기본예찰포 및 관찰포에서의 식물병 발생예찰 대상작물 및 병해수는 30작물 104 병해에 이른다. 기본예찰소 및 관찰포의 병해 발생상황 조사는 시·군 농업기술센터 소속의 2명의 예찰전담지도사에 의하여 수행되고 있으며 조사된 자료는 인터넷을 통하여 즉시 농촌진홍청으로 전송되어 분석되며, 12명으로 구성된 예찰회의에 회부된다. 예찰회의는 농림부, 농촌진흥청, 관련시험연구기관, 농협, 유관대학, 기상청, 방송보도 기관 관계자들이 참여하며, 예찰회의 결과 병해의 발생정도에 따라 3가지의 예찰정보를 격주로 발표하는데, 이 정보는 언론보도기관 등 총245개 기관에 통보되어 농업기술센터를 비롯한 지역행정기관, 농협, 농업인들이 방제에 임하고 있다. 향후 식물병 예찰의 성공여부는 우수한 예찰 전문요원의 확보, 지속적인 교육을 통한 예찰능력의 향상, 우수한 예찰기기 확보 및 활용 등이 전제되어야 할 것으로 생각된다. 우리 나라 식물병 발생예찰은 벼 도열병을 중심으로 발전해 왔다고 해도 과언이 아닐 정도로 많은 연구가 이루어져 상당한 예찰정보가 누적되어 있으나, 다른 병해에 대한 예찰연구는 초보적인 수준에 머물고 있다. 또한 대부분의 연구가 단편적인 연구에 치중되어 지속적인 연구가 이루워지지 못하고 있다. 식물병의 예찰이 실용성이 없이는 그 가치를 상실함이 자명하므로 앞으로는 지속적인 연구를 통하여 시간적, 공간적 측면에서 예찰의 실용성을 높이는데 많은 노력을 기울여야 한다. 또한 예찰의 의의가 경제적인 이득에 직결되므로, 향후 예찰연구는 예찰정보를 기반으로 한, 방제의사 결정이나 합리적인 살균제 살포계획과 연계되어 추진되어야 할 것으로 생각된다.

정보시스템의 지속적 사용에서 경험의 역할에 대한 분석 (An Analysis of the Roles of Experience in Information System Continuance)

  • 이웅규
    • Asia pacific journal of information systems
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    • 제21권4호
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    • pp.45-62
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    • 2011
  • The notion of information systems (IS) continuance has recently emerged as one of the most important research issues in the field of IS. A great deal of research has been conducted thus far on the basis of theories adapted from various disciplines including consumer behaviors and social psychology, in addition to theories regarding information technology (IT) acceptance. This previous body of knowledge provides a robust research framework that can already account for the determination of IS continuance; however, this research points to other, thus-far-unelucidated determinant factors such as habit, which were not included in traditional IT acceptance frameworks, and also re-emphasizes the importance of emotion-related constructs such as satisfaction in addition to conscious intention with rational beliefs such as usefulness. Experiences should also be considered one of the most important factors determining the characteristics of information system (IS) continuance and the features distinct from those determining IS acceptance, because more experienced users may have more opportunities for IS use, which would allow them more frequent use than would be available to less experienced or non-experienced users. Interestingly, experience has dual features that may contradictorily influence IS use. On one hand, attitudes predicated on direct experience have been shown to predict behavior better than attitudes from indirect experience or without experience; as more information is available, direct experience may render IS use a more salient behavior, and may also make IS use more accessible via memory. Therefore, experience may serve to intensify the relationship between IS use and conscious intention with evaluations, On the other hand, experience may culminate in the formation of habits: greater experience may also imply more frequent performance of the behavior, which may lead to the formation of habits, Hence, like experience, users' activation of an IS may be more dependent on habit-that is, unconscious automatic use without deliberation regarding the IS-and less dependent on conscious intentions, Furthermore, experiences can provide basic information necessary for satisfaction with the use of a specific IS, thus spurring the formation of both conscious intentions and unconscious habits, Whereas IT adoption Is a one-time decision, IS continuance may be a series of users' decisions and evaluations based on satisfaction with IS use. Moreover. habits also cannot be formed without satisfaction, even when a behavior is carried out repeatedly. Thus, experiences also play a critical role in satisfaction, as satisfaction is the consequence of direct experiences of actual behaviors. In particular, emotional experiences such as enjoyment can become as influential on IS use as are utilitarian experiences such as usefulness; this is especially true in light of the modern increase in membership-based hedonic systems - including online games, web-based social network services (SNS), blogs, and portals-all of which attempt to provide users with self-fulfilling value. Therefore, in order to understand more clearly the role of experiences in IS continuance, analysis must be conducted under a research framework that includes intentions, habits, and satisfaction, as experience may not only have duration-based moderating effects on the relationship between both intention and habit and the activation of IS use, but may also have content-based positive effects on satisfaction. This is consistent with the basic assumptions regarding the determining factors in IS continuance as suggested by Oritz de Guinea and Markus: consciousness, emotion, and habit. The principal objective of this study was to explore and assess the effects of experiences in IS continuance, with special consideration given to conscious intentions and unconscious habits, as well as satisfaction. IN service of this goal, along with a review of the relevant literature regarding the effects of experiences and habit on continuous IS use, this study suggested a research model that represents the roles of experience: its moderating role in the relationships of IS continuance with both conscious intention and unconscious habit, and its antecedent role in the development of satisfaction. For the validation of this research model. Korean university student users of 'Cyworld', one of the most influential social network services in South Korea, were surveyed, and the data were analyzed via partial least square (PLS) analysis to assess the implications of this study. In result most hypotheses in our research model were statistically supported with the exception of one. Although one hypothesis was not supported, the study's findings provide us with some important implications. First the role of experience in IS continuance differs from its role in IS acceptance. Second, the use of IS was explained by the dynamic balance between habit and intention. Third, the importance of satisfaction was confirmed from the perspective of IS continuance with experience.

사례분석을 통한 경호 전문성 제고 (Professionalism raising of the escort which leads an instance analysis)

  • 유형창
    • 시큐리티연구
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    • 제18호
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    • pp.73-99
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    • 2009
  • 본 논문에 분석자료로 소개되는 요인암살 및 위해사건은 3가지인 바 미국의 레이건대통령 저격사건, 한국의 박정희대통령 저격사건, 이스라엘의 라빈수상 암살사건이다. 1981년 레이건대통령이 워싱턴의 힐튼호텔 앞에서 연설을 마치고 백악관으로 이동하기 위하여 차량에 탑승하기 직전, 범인 힝클리가 33구경 리볼버 권총으로 대통령의 가슴과 공보비서 및 경호원 등을 실탄6발로 저격한 사건이 발생하였으며, 한국에서는 제일동포 2세 문세광이 1974년 서울 장충동 소재 국립극장에서 거행된 29주년 8. 15광복절 기념식 행사장에서 박정희대통령을 시해하려다 실패하고 육영수여사를 저격하여, 우측두부에 총상을 입혀 사망케 한 사건이 발생하였고, 이스라엘 라빈수상은 1995년 이스라엘 텔아비브 시청 앞에서 중동평화정착 계획지지 군중대회를 마치고 차량에 탑승하려는 순간 범인 이갈 아미르가 쏜 총탄에 피격되어 사망하였다. 이러한 사건들은 경호분석 측면에서 큰 교훈을 남겼으며, 경호기관에서 교육훈련시 활용되고 있는 소재들이다. 한국에서도 대통령실 경호처는 물론이고, 전국 경호관련학과에서 '경호분석학', '경호실무', '경호방법론' 등의 교과목에 주요한 위해사건 모델로 다루어지고 있다. 경호임무를 수행함에 있어 경호기법은 가장 중요한 사안이다. 더불어 정치 사회 문화와의 제반관계와 밀접한 관련성을 가지고 있다. 본 연구에서는 경호분석적 측면에서 주요 모델로 다루어지고 있는 이 사건들을 소개 수준을 넘어, 경호기법적 측면에서 분석하여 재평가하고자 하는데 연구의 목적을 두었다. 특히 미국 레이건대통령 암살미수사건은 현장의 근접경호원들이 총성 이후 10초 만에 경호 대상자인 레이건 대통령을 사건 현장에서 즉시 대피시키는 신속성을 발휘한 부분에 있어서 1963년 케네디 대통령 암살 사건과 비교해 볼 때 경호원들의 행동이 상당히 전문화 되었다는 긍정적 성공사례로 평가되고 있으나 본 연구에서 제기된 행사장 외곽 취재구역 근무요원의 방심, 수시사용 행사장에 대한 안일한 자세, 무선교신 혼란과 무선보안 누설위험, 의무기록철 비치 미비, 위해 인물 프로파일링 미비, 병원 및 응급실 사전 미확보 등의 문제점을 발생시켰음을 부인할 수 없다.

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