• Title/Summary/Keyword: service failure

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A Study on FRACAS-based Dependability Control Platform for Domestic Urban Railway Trains (국내 도시철도 차량을 위한 FRACAS 기반의 신인성 관리 플랫폼 연구)

  • Jang, Geon;Chung, Chang Woo;Shim, Dongha
    • Journal of Information Technology Services
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    • v.19 no.3
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    • pp.151-163
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    • 2020
  • This paper describes a study on the FRACAS(Failure Reporting Analysis and Corrective Action System)-based dependability control platform for domestic urban railway trains. There are more demands for the verification of the dependability of trains as it becomes a regulation for train manufacturers to verify the dependability recently. Train manufacturers as well as railway operators need a effective FRACAS solution to perform the verification of the dependability. Yet current FRACAS solutions have limitations to support the verification processes effectively. This paper addresses the issues of current FRACAS solutions and suggests a FRACAS framework designed for the domestic urban railway trains. Service failure scenarios are standardized using the proposed availability model to implement a more user-friendly and reliable platform. A new FRACAS-based platform for the dependability control (SCARF®) has been developed to implement the suggested framework. The detail interfaces and functions of the platform are explained. The SCARF® platform is expected to engage the increasing demands for the dependability control successfully enhancing the reliability, maintainability, availability and safety of domestic urban railway trains eventually.

Internet-based Repair for Aircraft Composites (인터넷 기반의 항공기용 복합재의 보수)

  • Chu, Won-Sik;Ahn, Sung-Hoon
    • Journal of the Korean Society for Aeronautical & Space Sciences
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    • v.30 no.5
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    • pp.48-55
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    • 2002
  • An Internet-based software called the Repair Advisory Service (RAS) was developed to assist aircraft composite repair. The RAS takes advantage of the web user interface and provides estimation of the failure loads of repaired composite laminates and Structural Repair Manual (SRM) with search capability. In this paper, a failure model of lap repair is discussed as an example of the modules in the RAS. The model takes into account anisotropy of each ply in the laminate and in the repair ply, and non-elastic behavior of the interlayer between the laminate and the repair patch. Failure loads calculated by the model were compared with test data, and a good agreement was found between the results of the model and the test.

Thermal Fatigue Behavior of Thermal Barrier Coatings by Air Plasma Spray (대기플라즈마 용사법으로 제조된 열차폐코팅의 열피로특성 평가)

  • Lee, Han-sang;Kim, Eui-hyun;Lee, Jung-hyuk
    • Korean Journal of Metals and Materials
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    • v.46 no.6
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    • pp.363-369
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    • 2008
  • Effects of top coat morphology and thickness on thermal fatigue behavior of thermal barrier coatings (TBC) were investigated in this study. Thermal fatigue tests were conducted on three coating specimens with different top coat morphology and thickness, and then the test data were compared via microstructures, cycles to failure, and fracture surfaces. In the air plasma spray specimens (APS1, APS2), top coat were 200 and $300{\mu}m$ respectively. The thickness of top coat was about $700{\mu}m$ in the perpendicular cracked specimen (PCS). Under thermal fatigue condition at $1,100^{\circ}C$, the cycles to top coat failure of APS1, APS2, and PCS were 350, 560 and 480 cycles, respectively. The cracks were initiated at the interface of top coat and thermally grown oxide (TGO) and propagated into TGO or top coat as the number of thermal fatigue cycles increased. For the PCS specimen, additive cracks were initiated and propagated at the starting points of perpendicular cracks in the top coat. Also, the thickness of TGO and the decrease of aluminium concentration in bond coat do not affect the cycles to failure.

A study on the influence of service recovery activities on churning commodities (Focus on the Cable-TV Industry) (서비스 회복활동이 상품전환에 미치는 영향에 관한 연구 (케이블TV산업 중심으로))

  • Kyung, Seung Hyun;Cheong, Ki Ju
    • Journal of Service Research and Studies
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    • v.6 no.3
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    • pp.57-78
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    • 2016
  • The purpose of this research is to study how service recovery activities influence customers' commodity churning in the media telecommunication industry(CATV industry). Put it differently, we tried to identify this change of commodity churning rates by the stages of service failures, by which we intend to emphasize the importance of service recoveries. Korean media telecommunication market has already been saturated; customers tend to move to bigger major companies with better customer care increasingly. As once customers gone never returns, CRM functions are being reinforced over the time. We were able to have the following results. First, turning rates, for those experienced service failure, who were dissatisfied with service recovery activities are 2~5 times (monthly average turning rates are 1.3%) higher than those satisfied. Secondly, active service recovery activities at the customer's service request after experiencing service failure lowered churning rates significantly. The most effective timing is service recovery activities pre-recovery stage. Thirdly, reward activities after service recovery activities at the immediate recovery stage is more effective than service recovery at the arranged recovery schedule and reward activities after customer's expressing churning intension. The implications of this study are that firms should engage in service recovery activities at the time of identifying service failures, prior to customer's expressing churning intention, which means relatively lower ROI for the service recovery activities than the times of customers' expressing churning intention.

Target Probability of Failure of Quay Wall Foundation for Reliability-Based Design (안벽기초 구조물의 신뢰성설계를 위한 목표파괴확률 결정)

  • Yoon, Gil-Lim;Yoon, Yeo-Won;Kim, Hong-Yeon
    • Proceedings of the Korean Geotechical Society Conference
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    • 2010.03a
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    • pp.379-389
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    • 2010
  • It is very important to determine a target probability of failure in reliability based design such as an allowable factor of safety in working stress design because they are indices to judge the stability of structures. We have carried out reliability analyses of nationwide gravity type quay walls and found that sliding and foundation failures of quay walls were dominant failure modes for every case of loads. And a target probability of failure for bearing capacity of foundation of quay wall was also determined in this study. Of several approaches which have been suggested until now, a couple of reasonable approaches were used. Firstly, in order to consider the safety margin of structures which have been executed so far, the reliability levels of existing structures were assessed. And then a mean probability of failure for the quay walls was estimated. In addition, life cycle cost(LCC) analyses for representative structures were performed. Probabilities of failure for several quay walls were calculated with changing the width of each quay wall section. LCC of quay wall which is requiring case by case during the service life was evaluated, and also the optimum probability of failure of quay wall which minimizes LCC was found. Finally, reasonable target probabilities of failure were suggested by comparing with mean probability of failure of existing structures.

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Prediction of Failure Stress of Rocker Arm Shaft using FEM and Striation (FEM과 Striation을 이용한 로커 암 축의 파손응력 추정)

  • Lee, Soo-Jin;Lee, Dong-Woo;Hong, Soon-Hyeok;Cho, Seok-Swoo;Joo, Won-Sik
    • Journal of the Korean Society for Precision Engineering
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    • v.24 no.3 s.192
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    • pp.84-90
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    • 2007
  • As a result of vehicle maintenance of rocker arm shaft for 4-cylinder SOHC engine, failure stress analysis of rocker arm shaft is needed. Because more than 30% of vehicles investigated have been fractured. Failure stress analysis is classified into an naked eyes, microscope, striation and X-ray fractography etc. Failure stress analysis by using striation is already established technology as means for seeking cause of fracture. But, although it is well known that striation spacing corresponds to the crack growth rate da/dN, it is not possible to determine ${\sigma}_{max}\;and\;{\sigma}_{min}$ under service loading only from striation spacing. This is because the value of striation spacing is influenced not only by ${\Delta}K$ but also by the stress ratio R. In the present paper, we determine the stress ratio using orthogonal array and ANOVA, and propose a prediction method of failure stress which is combined with FEM and striation.

Sliding Failure of Vertical Caisson of Composite Breakwater due to Occurrence of Extreme Waves Exceeded Design Conditions (고파랑 출현에 따른 혼성제 직립 케이슨의 활동파괴)

  • Lee, Cheol-Eung
    • Journal of Industrial Technology
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    • v.22 no.B
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    • pp.219-230
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    • 2002
  • The sliding stability of monolithic vertical caisson of composite breakwaters is quantitatively analyzed by using a reliability model, FMA of Level II, in order to study the variation of sliding failure of caisson due to the occurrence of extreme waves exceeded deepwater design wave. The reliability index and several parameters in the wave pressure formula are inter- related to find out the effects of extreme wave exceeded design wave on the sliding failure of vertical monolithic caisson. The sliding failure of caisson seems to be largely increased as the heights and periods of extreme waves exceeded design wave increase, also depends directly on the water depth in front of the composite breakwaters. From the numerical simulations carried out with several kinds of extreme waves exceeded design wave which are assumed to be occurred during the service periods of breakwater, it is found that the effects of the wave height on the sliding failure of caisson may be more dominant than those of wave periods and angles of wave incidence.

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Bearing Damage Analysis of Bridges Considering the Probabilistic Characteristics of Earthquake and Structural Properties (지진하중 및 교량구조물의 확률적 특성을 고려한 받침손상위험도 분석)

  • 김상효;마호성;이상우;김철환
    • Proceedings of the Computational Structural Engineering Institute Conference
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    • 2002.10a
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    • pp.346-353
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    • 2002
  • The risk of bearing failure is evaluated through the seismic response analysis of a bridge considering the probabilistic characteristics of structural properties such as the mass of superstructure, the stiffness of pier, and the translational and rotational stiffness of the foundation as well as seismic loadings during the bridge service lift. The effect of pounding between adjacent vibration units on the risk of bearing failure is also investigated. The probabilistic characteristics of structural properties are obtained by the Monte Carlo simulations based on the probabilistic characteristics of basic random variables included in the structural properties. From the simulation results, the failure probability of fixed bearings attached on the abutment is found to be much higher than those placed on the piers. It is also found that the pounding effect significantly increases the failure probability of bearings. In the simply supported bridges, the risk of bearing failure increases as the number of bridge spans increase. Therefore, the failure probability of fixed bearing due to the effects of pounding phenomena and the number of bridge spans should be considered in the seismic desist of bearings.

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Theoretical Assessment of Limit Strengthening Ratio of Bridge Deck Based on the Failure Characteristic (교량 바닥판의 파괴형태를 고려한 임계보강재비의 이론적 산정)

  • 심종성;오홍섭;유재명
    • Journal of the Korea Concrete Institute
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    • v.14 no.1
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    • pp.110-117
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    • 2002
  • In a strengthened bridge deck which received increased service loads, failure patterns of bridge deck vary depending on deck thickness, compressive strength of concrete, yielding strength of reinforcement, reinforcement ratio and additional strengthening ratio. General failure pattern that is most commonly reported as punching shear failure after the main rebar yields, followed by yielding of distributing rebar. In this paper, by Proposing a limit to the amount of strengthening material, a brittle failure can be prevented and a ductile failure mode similar to that developed in unstrengthened deck is derived. In order to calculated the limit strengthening ratio, the yield line theory and previously proposed plastic punching shear model have been used

Successful vs. Failed Tech Start-ups in India: What Are the Distinctive Features?

  • Kalyanasundaram, Ganesaraman;Ramachandrula, Sitaram;Subrahmanya MH, Bala
    • Asian Journal of Innovation and Policy
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    • v.9 no.3
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    • pp.308-338
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    • 2020
  • The entrepreneurial journey is not short of challenges, and about 90% + tech start-ups experience failure (Startup Genome, 2019). The magnitude of the challenges varies across the tech start-up lifecycle stages, namely emergence, stability, and growth. This opens the research question, do the profiles of a start-up and its co-founder impact start-up success or failure across its lifecycle stages? This study aims to understand and identify the profiles of tech start-ups and their co-founders. We gathered primary data from 151 start-ups (Status: 101 failed and 50 successful ones), and they are across different lifecycle stages and represent six major start-up hubs in India. The chi-square test on status and start-up's lifecycle stage indicates a noticeable correlation, and they are not independent. The Kruskal Wallis test was used to distinguish statistically significant profile attributes. The parameters distinguishing success and failure are identified, and the need to deliver customer experience is emphasized by the start-up profile attributes: Product/service, high-tech nature of a start-up, investor fund availed, co-founder experience, and employee count. The importance of entrepreneurial experience is ascertained with entrepreneur profile attributes: Entrepreneurial expertise, the number of prior and current start-ups, their willingness to start again in the event of failure, and age of co-founder, which is a proxy to learning and experience. This study has implications for entrepreneurs, investors, and policymakers.