• 제목/요약/키워드: service capability

검색결과 810건 처리시간 0.025초

웨딩플래너 선택속성에 관한 에스노그라피적 연구 (Ethnographic study of the selection attributes for wedding planner)

  • 김하정;유지헌
    • 복식문화연구
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    • 제26권2호
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    • pp.217-232
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    • 2018
  • As the types of wedding ceremonies become diversified, and consumers' needs become more selective, greater importance is given to wedding planners' roles in the wedding industry, and consumers require differentiated types of wedding service. As a preliminary qualitative study in this field, an ethnographic study was conducted to identify factors valued by consumers when selecting a wedding planner in the wedding planner market, which has rapidly grown in recent years. An in-depth interview was performed with eight participants in terms of wedding planner utilization type and consumers' understanding of wedding preparation with a wedding planner. The collected data were analyzed through taxonomy, component analysis and decision table analysis; for validation, professional wedding planners were asked to review the items valued by consumers in selecting a wedding planner. Four factors - expense characteristic, wedding planners, wedding consulting companies, and customer characteristics - were identified, along with eight sub-factors (capability, service attitude, technical communication, personal factors, wedding planner encounter paths, spouse's satisfaction status, and companies). Out of these, price (within budget), wedding planners' capability, wedding planners' service attitude are expected to be meaningful in further research because they were found to be attributes commonly valued by every respondent. This study is significant in that it has made a new approach to understanding wedding planner selection attributes through ethnographic research and identified new wedding planner selection attributes.

A Methodology for Assessing the Level of U-Transformation of Ubiquitous Services

  • Kwon, Oh-Byung;Kim, Ji-Hoon;Choi, Keun-Ho
    • 한국정보시스템학회:학술대회논문집
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    • 한국정보시스템학회 2005년도 추계학술대회 발표 논문집
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    • pp.359-366
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    • 2005
  • As the ubiquitous computing technology (uT) is prevailing, applying uT is more likely to transform the legacy way of doing business to a new way with the goals of ubiquitous computing: strategic use of information resources by using them everywhere, every time, with any devices for any services. These opportunities naturally require the provision to assess the degree of the transformation from the legacy IT-based e-business to the uT-based business. However, research about assessing the degree of u-transformation has been still very few. Moreover, even deciding what is ubiquitous or not is obscure. Hence, this paper aims to propose the methodology for assessing the degree of u-transformation oriented by the teleology of ubiquitous service, which intends to fully make use of uT in creating new business of next generation. Through the literature review, we developed the methodology to check whether the provided service is ubiquitous or not based on the capabilities that technologies have. and then, the methodology developed to assess the technical requirements that the uT should have when the transformation is considered through the focus group interview based on the literature review of the capability. A two-layered approach is introduced to assess not only the level of ubiquity but also the degree of u-transformation.

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높이 조절 및 하체 분리형 실내용 서비스 이동 로봇의 제작 및 제어 (Implementation and Control of an Extendable and Separable Mobile Robot Manipulator For Indoor Service)

  • 안재국;정슬
    • 전자공학회논문지SC
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    • 제48권1호
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    • pp.39-46
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    • 2011
  • 본 논문은 실내에서 사용할 이동로봇의 구현과 제어에 대한 것이다. 로봇은 두 팔을 가지고 이동할 수 있는 베이스로 구성된다. 로봇은 디자인에 있어 및 가지 특정을 가진다. 첫 번째, 로봇의 허리는 높낮이 조절이 가능하다. 두 번째로 로봇은 접촉인 이동로봇 모드에서 2 점 접촉인 밸런싱 모드로 전환이 가능하다. 마지막으로 로봇은 상제와 하체의 분리 기능을 갖는다. 이동 베이스 부분은 청소작업에 사용이 가능하다.

21 세기 지식정보화시대 패러다임 전환과 농촌지도사업 활력화 방안 (Paradigm Shift for the 21st Century of Knowledge Information Era and Measures for Activating Agricultural Extension Services)

  • 김진군;박성준
    • 농촌지도와개발
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    • 제7권2호
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    • pp.279-288
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    • 2000
  • Agricultural extension services in Korea are faced with increasing demands for more efficient production and managerial technology according to globalization and free trade system. At the same time, three steps of organizational restructuring in 1998 and 1999 resulted in decreased number of organization and manpower, thus, resulting confusion in implementing extension services. To cope with the international and national challenges, Korean agricultural extension services should try paradigm shift including the followings; 1. To establish identity of agricultural extension services in Korea through making laws and regulations in terms of concept, roles, principles. implementation and methods. 2. To implement vitalizations plan through enhancement of national extension service such as food production. raising local specialty products for domestic consumption and producing strategic agricultural products for export. expanding capability of rural women, increasing opportunity for management consultation, supporting digital technology information, and promoting morale and capability of extension educators. 3. To reform agricultural extension system through adjusting the functions of extension service of the Rural Development Administration, regionalizing city and county extension center to provincial level, and changing the status of directors of extension centers from city /county to national government.

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AIN에서 SCF/SDF 인터페이스에 X.500 적용을 위한 AIN SDF Server 설계 (The design of AIN SDF Server about the application of the X.500 for supporting the SCF/SDF in AIN)

  • 박문성;오주병;진병운;김혜규;박성열
    • 한국정보처리학회논문지
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    • 제2권5호
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    • pp.655-666
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    • 1995
  • 차세대 지능망(AIN : Advanced Intelligent Network)과 X.500 디력토리 서비스 사 이의 관계에서 AIN의 SCF/SDF(Service Control Function/Service Data Function) 인터 페이스 요구 사항과 X.500 능력(Capabilities) 간에는 많은 유사성이 존재한다. 또한 X.500의 DUA(Directory User Agent)는 SCF,DSA(Directory System Agent)는 SDF로 매핑 관계가 성립된다. 이러한 유사성과 매핑 관계를 기반으로 AIN에 X.500 디렉토리 시스 템을 SCF/SDF 관계에 DAP(Directiory Access Protocol), SDF-SDF 관계에 DSP(Directory System Protocol)을 적용할 수 있다. 본 논문에서는 CS(Capability Set)-1, CS-3 범위 에서 X.500 DAP/DSP 적용이 가능한 관계를 보이고, AIN의 분산 처리를 위한 AIN SDF Server를 설계했으며, UPT(Universal Personal Telecommunication) 서비스를 AIN SDF Server에 적용할 수 있도록 X.500 스키마를 제안하였다.

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컨설팅 주요활동지수에 따른 컨설팅 성과 및 이해도에 관한 연구 (A Study on Consulting Performance and Intelligibility according to the Consulting Key Activity Index. - Focusing on Government Supported Convergence Consulting)

  • 이창재;유연우;전주상
    • 한국융합학회논문지
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    • 제9권10호
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    • pp.285-291
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    • 2018
  • 이번 연구의 목적은 중소기업의 컨설팅성과 및 컨설팅 이해도에 대해 컨설팅 참여도, 전문성 및 컨설팅 능력의 효과를 확인하는 데 있다. 이번 연구는 AMOS 22.0와 같은 통계분석을 수행함으로써 컨설팅 참여 수준, 컨설팅 이해도 및 컨설팅 성과 간의 상호 관계를 파악하기 위해 탐구적 분석과 측정 모델을 실시하였다. 연구 결과는 다음과 같다. 첫째, 두번째 컨설팅 참여 수준, 컨설팅 전문성과 컨설턴트 능력은 컨설팅 성과 및 컨설팅 파악에 긍정적인 영향을 미친다. 세 번째로 컨설팅 이해도는 컨설팅 성과에 긍정적인 영향을 미치지는 않는다. 이번 설문조사에 따르면 컨설팅 참여 수준, 전문성과 능력을 통해 좋은 컨설팅 성과를 내는 것이 중요하다. 컨설팅 성과에 대한 컨설팅 이해도는 영향을 주지 않는다.

건강가정사의 업무몰입과 직무만족을 통해 파악한 조직생활경험 및 역량강화 방안 (The Empowerment Plan and Organizational Experience of Healthy Family Specialists through Job Commitment and Job Satisfaction)

  • 조영희;송혜림;박정윤;정지영;이현아
    • 가족자원경영과 정책
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    • 제19권1호
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    • pp.139-161
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    • 2015
  • The number of Healthy Family Support Centers has increased and the services for enhancement of family strength have extended during the past ten years since the Framework Act on Healthy Families was enacted. It is time to pay attention to the empowerment for Healthy Family Specialist because their capability is directly linked to improve the quality of services, which means the satisfaction of family services and the quality of family policy. In this context, this study investigate organizational experience of Healthy Family Specialists and suggest the empowerment plan to enhance their capability. We conducted in-depth interviews for 9 Healthy Family Specialists who is currently working at Healthy Family Support Centers as a manager status during June 2014. We analyzed organizational experiences through job commitment and job satisfaction and empowerment plans through their strength and weakness. Our findings revealed that job commitment and job satisfaction of Healthy Family Specialist are relatively low due to a poor working condition and a low brand awareness. Also, the capability of Healthy Family Specialists is an important factor to determine their job commitment and job satisfaction, and it can impact on the long service. These results suggest that the payroll system, increment of salary, career recognition, employee benefit, systematic operation, and motivation are needed to improve their job satisfaction. There are various ways to improve professional capability of Healthy Family Specialists besides education program. This study contributes to make the plan of empowerment for Healthy Family Specialists and it also contributes to improve the service quality of family policy.

특허정보를 이용한 경쟁기업의 기술역량 분석: 이동통신 기술개발 기업을 중심으로 (Technological Capability Analysis of Competitor Using Patent Information: Focused on Mobile Communication Technology development companies)

  • 최승욱;이창원;유연우
    • 디지털융복합연구
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    • 제12권5호
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    • pp.115-123
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    • 2014
  • 차세대 이동통신 관련 경쟁기업의 기술적 역량분석을 위해 특허정보 분석을 실시하였다. 특허정보의 분석방법으로는 출원인 분석, 기술분류 분석, 지표분석 등 여러 분석방법을 활용하였다. 경쟁기업의 기술적 역량분석 1단계로 특허활동도(Patent Activity:PA)가 높은 출원인을 선별하였고, 2단계로 기술자립도(Technological Independence:TI)가 높은 기술분류를 선별하였다. 그리고 1단계와 2단계 결과를 매칭하여 특허활동도가 높은 주요 출원인 중에서 기술자립도가 높은 기술분류에 대한 포트폴리오를 작성하였다. 이와 같은 과정을 통해 경쟁기업간에 집중적으로 연구되고 있는 중요 기술 포트폴리오를 분석할 수 있다. 이 분석 결과는 기업의 R&D계획, 특허전략 수립 등 전략적 R&D 관리 수행을 돕는 역할을 할 것이다.

서비스기업의 고객경험관리역량이 직무만족 및 고객지향성에 미치는 영향 : 은행서비스를 중심으로 (Effect of Customer Experience Management Capability on Job Satisfaction and Customer Orientation of Service Firms : Focus on the Bank Service)

  • 정현석
    • 한국산업정보학회논문지
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    • 제27권5호
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    • pp.99-117
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    • 2022
  • 본 연구는 서비스기업 중 하나인 은행 구성원을 대상으로 은행의 고객경험관리역량이 조직구성원의 직무만족 및 고객지향성에 어떤 영향을 미치는지 확인하고자 한다. 이를 위해 고객경험관리역량, 직무만족, 고객지향성에 대한 이론을 설명하고 이들 간의 관계를 이론 및 실증적으로 검증하였다. 본 연구를 위하여 은행에서 근무하는 접점직원 321명을 대상으로 SPSS23.0, AMOS 23을 이용해 구조방정식 분석을 실시하였다. 본 연구의 분석결과를 살펴보면 은행의 고객경험관리역량의 요소 중 구성원교육, 임파워먼트, 구성원평가, 교차검정은 직무만족 및 고객지향성에 긍정적 영향이 있는 것으로 나타났다. 이에 반해 채널통합은 직무만족과 고객지향성 모두 영향을 미치지 못했으며, 성과관리는 직무만족을 매개로하여 고객지향성에 영향을 미쳤다. 이러한 결과는 조직단위에서 고객경험관리역량을 확인할 수 있는 시사점을 제시하지만, 서비스기업이 은행으로 한정되었다는 한계도 존재한다.

이동통신 서비스 개방 기술 동향 (Method for Exposing Capability and Functionality of Mobile Network)

  • 박용직;나지현
    • 전자통신동향분석
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    • 제33권1호
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    • pp.111-122
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    • 2018
  • In this review, several new technologies considered when providing an open service environment in a mobile communication network are described. Recently, 3GPP developed some standards related to IoT services for opening a service platform in an SCS environment based on the OSA concept in a 3GPP LTE system. Similarly, the development of a new framework is underway to allow a plurality of services to commonly use an API environment in which a service provider or client accesses a 5G mobile communication system. Extending the existing LTE SCEF concept, the standardization of the northbound API is applied in the 5G CAPIF environment. Therefore, it is possible to construct a framework that facilitates access from outside, and takes advantage of the common management of various open service environments. An open service platform environment is expected to play an important role in transforming a network with simple connectivity services into a variety of new service markets, or into a service environment that can create added value.