• 해양환경안전학회지
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• 제6권2호
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• pp.1-15
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• 2000

In world trade, the vessel traffic in major routes has been congested due to the rapid increase of cargoes and shipping tonnages. The patterns of vessel traffic have also been complicated and diversified. Therefore it was necessary that the Vessel Traffic Service(VTS) should be established in order to enhance the safety of navigation, to prevent the loss of life and damage to the environment. The first advanced radar surveillance system(LevelIII-VTS) was introduced in Pohang, Korea in 1993 and in 13 other ports later. While the hardware of Korea VTS is equal to that of an advanced country, the software, specially the operation manual, the recruitment and education of VTS operator, and the VTS service area is behind that of Russia, USA, Germany, Hong Kong, Singapore and others. After researching and investigating. the VTS equipment and service area of many countries, and analyzing the IMO regulations relevant to VTS and the traffic pattern and accident of Pohang port, the most efficient VTS service area should be established in Pohang. According to the analysis of the preceding studies and research on VTS, the worldwide VTS areas are recognized under the following conditions: First, the service area should be extended over at least radar coverage taking into account of traffic flow, traffic density, the degree of danger to navigation and harbour condition in order to provide all possible services. Second, the established service area should be subdivided and systematized to render reliable VTS services, such as the allocation of VHF frequency and reporting procedure in each area. In conclusion, the VTS service area of Pohang must be established and operated over 10 miles from shore(radar site) covering the radar coverage, so as to include the area of traffic congestion and high density traffic flow.

• 한국식품조리과학회지
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• 제22권3호통권93호
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• pp.346-354
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• 2006

The purpose of this study was to gather useful information for establishing an efficient marketing direction by investigating the performance (satisfaction) and importance for the quality, popularization and merchandising of local foods in the Ulsan area. A questionnaire was answered by 500 citizens over 16 years old living in the Ulsan area. The study data were analyzed by Importance-Performance Analysis method(IPA), frequency analysis, T-test, and ANOVA. The analysis of the quality attributes of local foods for tourist merchandising showed that importance was generally higher than performance. 'Sanitation', 'taste', 'freshness', 'healthfulness', 'nutrition' and 'service' were revealed to be significant ones in the quality attributes. The respondents thought that a lot of emphasis needs to be placed on 'generalizing and globalizing local cuisine', 'passing down traditional recipes','hosting various cultural events related with traditional foods', and 'increasing the number of restaurants specializing in local traditional foods'.

• 한국병원경영학회지
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• 제17권4호
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• pp.133-166
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• 2012

Hospitals tend to provide uniformed service to patients despite their various demands stemming from the severity of disease stages or the uncertainties in information of treatment stages. To identify service factors and provide effective contextually aware service models that patients demand depending on their evolving circumstances, the study conducted a survey on service quality based on importance and satisfaction of cancer patients. The study surveyed 286 patients and caregivers on importance and satisfaction through a questionnaire comprising of 17 questions at the outpatient clinic of cancer centers of university hospitals in 5 cities. Based on the risks of the disease and uncertainties in information of treatment stages, the cancer patients were grouped into diagnosis stage; low-risk treatment stage; high-risk treatment stage; stabilization stage. Depending on the patient's situation, the importance and satisfaction of service factors were ranked. These factors were categorized into 4 groups from a managerial perspective into 'keep it up area', 'focus here area', 'low priority area', 'overdone area'. This study provides an effective medical service model that can accommodate patients based on management areas of cancer patients.

• 한국조경학회지
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• 제43권2호
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• pp.114-124
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• 2015

도시에서 도시공원은 여러 측면에서 도시민의 삶의 질 향상에 기여하고 있으며, 도시계획 시설로서 도시공원의 중요성은 점점 높아지고 있다. 본 연구에서는 수원시를 대상으로 도시지역에서 공원서비스의 적정성을 판단하기 위해 공원 이용권 분석 시 분석기법과 토지이용 유형에 따른 차이를 고찰하고 다음과 같은 결론을 도출하였다. 도시공원 이용권율은 버퍼분석과 네트워크 분석 등 분석기법에 따라 이용권율이 현저한 차이를 보이고 있어, 수원시의 경우 네트워크 분석으로 산출한 이용권율은 버퍼분석으로 산출한 이용권율의 41%에 그치고 있었다. 그러나 현재 기초자치단체에서 공원녹지 기본계획 수립 시 버퍼분석을 활용하여 공원 서비스율을 산정하고 있어, 현재 공급되는 공원녹지 면적이 실제 이용자에게 서비스되는 공원녹지 면적보다 넓게 나타날 수 있다는 점이 고찰되었다. 또한 전체 도시면적과 주거 상업면적 등 토지이용에 유형에 따라서 도시공원 이용권의 차이도 도출되어 향후 공원녹지기본계획 수립 지침작성에 있어 이들에 대한 보완이 요구된다. '녹색복지'의 실현을 위해서는 공원면적의 양적 확충도 중요하지만 인구규모, 인구밀도, 토지이용 유형 등 도시특성에 대한 고려가 필요하다.

• 대한인간공학회지
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• 제31권1호
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• pp.49-61
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• 2012

Objective: The aim of this study is to offer a holism based Service Experience Analysis System(HSEAS) for service design. Background: Customer experience has been focused in a lot of service area. But it is difficult to understand the customer's needs and their experiences because it's so complex and uncertain. Thus it needs holistic approach that means it's difficult to explain general character merely through the understanding of small parts that composes an object and it must be analyzed within the overall context. Method: Accordingly, the thesis paper proposes the Service Experience Analysis System that satisfies the four following needs. (1) Need of solid Experience Framework in which the special quality of the service experience is considered, (2) need of support for the semantic cohesion between different kinds of data, (3) need of support for the management and search of vast data, and (4) need of building the knowledge base system for collaborative research. Results: HSEAS combines the short information in the customers' words and behaviors or situations and circumstances and provides a place of analysis where the context of the general experience can be read and allows concrete understanding of the actual state and factor of the problem as a Combined Data Analysis Tool. Conclusion: HSEAS becomes the center of information management, analysis and connection and it provides a free collaboration place where physical condition has no relations to as a knowledge base system based on network. Application: It is expected that length and width will be added to the analysis and assistance for effectively accumulating information will be provided in the area of diverse service.

• 대한공간정보학회지
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• 제17권1호
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• pp.141-147
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• 2009

상점의 정보, 서비스업 등을 영위하기 위한 공간입지에 대한 정보(인구생태학적 변수, 사회생태학적 변수)의 탐색적 자료 분석을 위해 공간 특성분석이 필요하다. 따라서 본 연구에서는 지리적 공간상에서 공간객체간의 상호의존성과 상호작용과 통계적 상관분석을 이용하여 서비스업종간의 상관분석법을 제시하고자 하며, 또한 근린상권의 업종 간 상관관계분석의 도출을 통하여 공간특성에 대한 분석을 하기 위함이다.

• 한국조리학회지
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• 제14권4호
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• pp.269-282
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• 2008

Quality is recognized as one of the key components of business strategies. In this respect, this study aims to investigate quality factors that influence customer satisfaction and loyalty in Korean Tofu restaurants and promote the quality improvement in their service operations. The experimental data were collected from the questionnaire answered by 130 customers in Seoul and Kyonggi area. They were statistically analyzed using SPSS Win.12.0. For statistical analysis, frequency, factor analysis, reliability analysis, and regression analyses were conducted. The results of the analyses show that two dimensions such as "empathy" and "IT use" influence the satisfaction of customers. "Empathy", "tangibles", "well-being food", and "customer satisfaction" were identified as critical factors influencing the loyalty of customers.

• 보건의료산업학회지
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• 제7권3호
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• pp.95-109
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• 2013

The objective of this study is to assess the utilization and satisfactions about public health centers in Korea. For the analysis, the study utilize the nationwide data of 229,229 person on '2010 Community Health Survey' of Ministry of Health & Welfare. The statistical methodology used in the study is ${\chi}^2$, ANOVA, logistic regression model and multiple regression model. This study have four major findings. First, the significant affecting socio-demographic factors in utilizing public health center were gender, age, region, national basic living secured, married, income, education, job, state of health, chronic disease, unmet medical needs and utilization reason. Second, the most serviced category of health center user was vaccination both city and rural area and the next was certificate, primary care, health screening, other use, the mother and child in city area, primary care, health screening, certificate, home visiting health in rural area. Third, the significant affecting socio-demographic factors in satisfaction degree on health center service were age, region, national basic living secured, income, education, job, state of health, utilization degree and reason. Fourth, the most satisfied service of health service center was home visiting health in city area and mental health service in rural area and the next was nutritive control and the lowest satisfied service was user of certificate. The utilization and satisfaction on health center service were identified as different with residental area and user's characteristics. The politic effort are needed to support socially disadvantaged class and to narrow regional gap.

• 한국지리정보학회지
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• 제26권3호
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• pp.65-84
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• 2023

지자체 차원의 균형발전 계획을 수립하기 위해서는 현 상태의 도시공간구조를 파악해야 한다. 특히 중심지는 균형발전의 핵심 요소이므로 그 위치와 규모를 정확히 판단하는 것이 필요하다. 따라서 본 연구는 부산시를 대상으로 중심지 체계를 식별하고 중심지의 기능을 누릴 수 있는 중심지의 영향권에서 소외되는 지역을 도출하고자 하였다. 중심지 체계 식별을 위해 부산시 전역에 대해 4개 지표(지가, 생활인구, 카드 소비, 상업 용도 건축물)를 활용하여 중심지 면적 지수를 산출하고 Getis-Ord Gi*와 DBSCAN 분석을 수행하였다. 식별된 중심지에 대해서는 위계를 구분하고 위계별 네트워크 분석을 통해 영향권을 도출하였다. 분석 결과 중심지는 서면, 중앙, 연산, 장산, 해운대, 덕천, 동래, 대연, 사상, 부산대, 부산역, 사직 총 12곳으로 나타났다. 중심지 영향권 소외지역은 대부분 동부산권역과 서부산권역에서 나타났으며 노후 공업지역과 주거지역, 신도시 일부에서도 도출되었다. 본 연구는 기존 연구에서 다루지 않았던 머신러닝 방법론을 적용하여 기존 계획상 중심지와 실제 데이터 간 차이를 밝히고 중심지 위치와 소외지역을 식별하였다는 점에서 의의가 있다.

• 대한공간정보학회지
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• 제20권4호
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• pp.127-134
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• 2012

본 연구에서는 진주시지역의 소방서(5개 119안전센터, 1개 119지역대)를 대상으로 GIS의 네트워크 분석을 이용하여 진주시에 위치한 소방서의 화재진압출동시간별 서비스현황을 분석하였다. 그 결과 진주시 전체 소방서비스면적 중 출동시간 5분 이내 비율은 15.9%, 8분 이내 비율 34.7%, 20분 이내 비율 94%로 나타났으며, 20분 이상인 지역도 6%에 이른 것으로 분석되었다. 특히, 시외곽지역(진성, 지수, 사봉, 일반성, 이반성면 일대)의 소방서비스 접근 취약성을 해결하기 위하여 일반성면에 119지역대가 증설되어 운영되고 있지만 접근성은 여전히 낮은 수준에 머무르고 있다. 또한 천전 119안전센터의 경우 국가산업단지와 일반산업단지가 대규모로 조성되고 있으나 해당 지역의 소방서비스 수준을 분석해 보면 도달시간이 8분 이상 20분 이내지역이 넓게 존재하고 있었다. 이상의 진주시 소방서비스권역을 화재진압출동시간으로 분석한 결과 지방중소도시에서 도농통합에 의해 행정구역이 통합되어 관할지역이 크게 확장된 것에 비하여 소방서비스수준은 도농통합이전의 상태를 크게 벗어나지 못하고 있어서 이에 대한 개선대책이 필요하다.