• 제목/요약/키워드: service, quality measurement

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전자저널 이용통계서비스의 품질평가에 대한 연구 (Evaluation on the Quality of Electronic Journal Usage Report Service)

  • 김혜선
    • 정보관리연구
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    • 제35권4호
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    • pp.35-56
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    • 2004
  • 인터넷을 통한 웹 콘텐츠가 증가하면서 도서관 장서구성에서 전자자원의 비중이 점차 확대되고 있다. 장서의 선정, 유지, 구독중단을 위한 평가기준은 여러 가지가 있으나, 전자저널의 경우에는 이 용량에 근거한 평가가 중요한 비중을 차지하고 있다. 이에 본고에서는 전자저널 이용통계의 역할과 문제점 등에 대해 살펴본 후 ICOLC, COUNTER의 지침을 중심으로 전자저널 이용통계 요소를 추출하여 전자저널 출판사별 통계서비스에 대해 평가해 보았다. 그 결과 COUNTER 실행코드 채택이후 전자저널 이용통계서비스가 많이 개선되었으나, 장서평가에 활용되기에는 여전히 미흡한 부분이 존재하고 있었다. 전자저널 이용통계가 도서관 장서평가에 활용되기 위해서는 도서관, 관련 단체, 출판사 등의 협력을 통해 좀더 구체적이고 표준화된 이용통계 요소가 개발되어야 하고, 전자저널 출판사, 대행사들은 이를 적극적으로 수용해야 할 것이다.

수면위생 실행을 위한 수면 측정 데이터 활용 방안 연구 (Study on Utilization of Sleep Measurement Data for Practice of Sleep Hygiene)

  • 이희영;박도성;이재이;정원형;김정이
    • 문화기술의 융합
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    • 제8권5호
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    • pp.663-668
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    • 2022
  • 수면장애 경험자의 수가 지속적으로 증가하면서 수면의 질 개선에 대한 사용자의 니즈가 증가하고, 이를 바탕으로 슬립테크 시장이 꾸준한 성장세를 보인다. 본 연구에서는 수면위생 기반 맞춤형 서비스의 필요성을 바탕으로 현대인의 수면장애 극복에 도움될 시스템 관련 연구 및 기술 고찰 후 애플리케이션을 설계하여 제안하고자 한다. 본 시스템은 스마트폰 내장 센서를 통해 수집한 사용자의 수면 데이터를 분석하여 수면 패턴을 계산하고, 협업 필터링을 통해 사용자 개인에게 맞춤형 수면위생 기반 솔루션을 제공하며, IoT 기기의 자동 제어로 수면에 적합한 환경을 제공한다. 이러한 수면 데이터의 활용 방식은 사용자의 수면 습관 개선을 비롯해 슬립테크 시장으로 확장하여 수면 장애로 고통 받는 현대인의 삶의 질 향상에 기여할 것으로 기대된다.

DRG 지불제도 도입 후 제왕절개술에서의 의료의 질 변화 (Changes in Quality of Care for Cesarean Section after Implementation of Diagnosis-Related Groups/Prospective Payment System)

  • 권영훈;홍두호;김창엽;김용익;신영수;임준
    • Journal of Preventive Medicine and Public Health
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    • 제34권4호
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    • pp.347-353
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    • 2001
  • Objectives : To determine the impacts of Diagnosis-Related Groups/Prospective Payment System (DRG/PPS) on the quality of care in cases of Cesarean section and to describe the policy implications for the early stabilization of DRG/PPS in Korea. Methods : Data was collected from the medical records of 380 patients who had undergone Cesarean sections in 40 hospitals participating in the DRG/PPS Demonstration Program since 1999. Cesarean sections were peformed in 122 patients of the FFS(Fee-For-Service) group and 258 patients of the DRG/PPS group. Measurements of quality used included essential tests of pre- and post-operation, and the PPI(Physician Performance Index) score. The PPI was developed by two obstetricians. Results : Univariate analysis demonstrated significant differences in PPI scores according to the payment systems. With respect to the mean of PPI scores, a higher score was found in the DRG/PPS group than in the FFS group. However, the adjusted effect did not show significant differences between the FFS group and the DRG/PPS group. Conclusion : This study suggested that the problem of poor quality may not be related to the implementation of DRG/PPS in Cesarean section. However, this study did not consider the validity and reliability of the process measurement, and it did not exclude the possibility of data emission in medical records.

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SERVQUAL 형식을 활용한 컨설팅 만족도에 관한 연구 (A Study on the Satisfaction of Consulting using SERVQUAL Form)

  • 성창용
    • 한국산학기술학회논문지
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    • 제20권8호
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    • pp.472-476
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    • 2019
  • 본 연구는 컨설팅과 관련하여 컨설턴트와 참여기업의 컨설팅 만족도 분석을 심층조사를 통해 비교 검증하고자 한다. 컨설팅 품질 향상을 위하여 컨설턴트가 생각하는 만족도와 기업이 생각하는 만족도에 대한 각자의 다른 시각과 대처방안을 분석하여 최적의 개선사항을 도출하는 것이 목표이며 연구 대상이다. 컨설팅의 품질 및 만족도를 향상시키기 위한 방안을 강구하고자 이를 위하여 다섯 가지 서비스 품질 척도를 기준으로 하여 알아보고자 한다. 연구의 방법은 컨설팅을 마친 후 기업에서 요구하는 사항이 무엇인가를 SERVQUAL 관점에 근거하여 찾아내고, 이러한 요구사항을 어떻게 해결할 수 있을지에 대한 주요 인자를 발굴하여 평가기준을 정하고 컨설팅의 만족도를 측정하고자 한다. 기업과 컨설턴트의 컨설팅 품질의 세부 측정항목 유형성, 신뢰성, 반응성, 확신성, 공감성에 대해 통계적으로는 유의한 차이가 없는 것으로 나타났다. 기업과 컨설턴트의 SERVQUAL 항목에 대한 컨설팅 만족도 비교분석 결과 컨설팅 품질 및 만족도 향상을 위해서는 기업과 컨설턴트의 의견이 다른 부분도 있었다. 따라서 이에 대한 의견 차이를 좁히고 컨설턴트와 기업이 서로 협조하는 구조를 구축하는 것이 중요할 것으로 판단된다.

IMAGING SPECTROMETRY FOR DETECTING FECES AND INGESTA ON POULTRY CARCASSES

  • Park, Bo-Soon;William R.Windham;Kurt C.Lawrence;Smith, Douglas-P
    • 한국근적외분광분석학회:학술대회논문집
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    • 한국근적외분광분석학회 2001년도 NIR-2001
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    • pp.3106-3106
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    • 2001
  • Imaging spectrometry or hyperspectral imaging is a recent development that makes possible quantitative and qualitative measurement for food quality and safety. This paper presents the research results that a hyperspectral imaging system can be used effectively for detecting fecal (from duodenum, cecum, and colon) and ingesta contamination on poultry carcasses from the different feed meals (wheat, mile, and corn with soybean) for poultry safety inspection. A hyperspectral imaging system has been developed and tested for the identification of fecal and ingesta surface contamination on poultry carcasses. Hypercube image data including both spectral and spatial domains between 430 and 900 nm were acquired from poultry carcasses with fecal and ingesta contamination. A transportable hyperspectral imaging system including fiber optically fabricated line lights, motorized lens control for line scans, and hypercube image data from contaminated carcasses with different feeds are presented. Calibration method of a hyperspectral imaging system is demonstrated using different lighting sources and reflectance panels. Principal Component and Minimum Noise Fraction transformations will be discussed to characterize hyperspectral images and further image processing algorithms such as image band ratio of dual-wavelength images and its histogram stretching with thresholding process will be demonstrated to identify fecal and ingesta materials on poultry carcasses. This algorithm could be further applied for real-time classification of fecal and ingesta contamination on poultry carcasses in the poultry processing line.

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The Role of Financial Management Accountability in Enhancing Organizational Performance in Indonesia

  • MUKTIADJI, Nusa;MULYANI, Sri;DJANEGARA, Moermahadi Soerja;PAMUNGKAS, Bambang
    • The Journal of Asian Finance, Economics and Business
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    • 제7권12호
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    • pp.845-852
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    • 2020
  • The study aims to investigate the implementation of the internal quality assurance system (IQAS) on HEIs performance, mediated by financial management accountability. The commitment from foundation leadership on financial management accountability and their implications for HEIs' performance is also carefully examined. This study employs samples of 108 respondents from the leadership of private HEIs under Region IV Service Institutions. The purposive sampling, as a part of non-probability sampling was chosen as the sampling technique. Statistical data analysis conducted by use the structural equation model to test the hypothesis. The results reveal that the implementation of IQAS does not influence the financial management accountability, but it has an essential role on HEIs' performance. Moreover, foundation leadership's commitment has a significant positive effect on financial management accountability and HEIs' performance. Financial management accountability also has a significant positive effect on HEIs' performance. Financial management becomes important because the entire activities of HEIs should end with financial reporting. Therefore, financial and non-financial aspects are two interrelated and complementary aspects in the accreditation process. The findings of this study suggest that that performance measurement is very crucial as a part of the efforts to meet the general accountability requirement for organizations, particularly in HEIs.

Resilient Routing Overlay Network Construction with Super-Relay Nodes

  • Tian, Shengwen;Liao, Jianxin;Li, Tonghong;Wang, Jingyu;Cui, Guanghai
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • 제11권4호
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    • pp.1911-1930
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    • 2017
  • Overlay routing has emerged as a promising approach to improve reliability and efficiency of the Internet. The key to overlay routing is the placement and maintenance of the overlay infrastructure, especially, the selection and placement of key relay nodes. Spurred by the observation that a few relay nodes with high betweenness centrality can provide more optimal routes for a large number of node pairs, we propose a resilient routing overlay network construction method by introducing Super-Relay nodes. In detail, we present the K-Minimum Spanning Tree with Super-Relay nodes algorithm (SR-KMST), in which we focus on the selection and connection of Super-Relay nodes to optimize the routing quality in a resilient and scalable manner. For the simultaneous path failures between the default physical path and the overlay backup path, we also address the selection of recovery path. The objective is to select a proper one-hop recovery path with minimum cost in path probing and measurement. Simulations based on a real ISP network and a synthetic Internet topology show that our approach can provide high-quality overlay routing service, while achieving good robustness.

군병원 응급실 간호서비스에 대한 환자만족도 (Patient's Satisfaction with Nursing Care Services in Military Hospital Emergency Department)

  • 박주영
    • 간호행정학회지
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    • 제12권4호
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    • pp.541-554
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    • 2006
  • Purpose: The purpose of this study is to provide basic data for the improvement of the quality in the emergency nursing services by investigating the expectation level and actual received level with nursing care and identifying the factors that influence patient satisfaction with the emergency nursing care in the military hospitals. Method: Using a self report questionnaire, data were collected from 150 patients who had been admitted in military hospitals emergency department. The data collection was done between April 17 and April 30, 2006. At least, 145 questionnaires were analyzed and used in this study. Results: The average sum score was 61.93 out of 76 with standard deviation 9.590. The mean of the patient's expectation levels with the overall emergency nursing services was $(3.25{\pm}.504)$ out of the highest score 4. the average sum score was 63.27 out of 76 with standard deviation 9.902. The mean score of the patient's actual levels with the overall emergency nursing services was $(3.33{\pm}.521)$ out of the highest score 4. Conclusion: nursing management strategies must be established to remove patient's dissatisfaction factors and to improve the emergency nursing care quality through continuous measurement and assessment of the patient's satisfaction with emergency nursing services in military hospitals.

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정보시스템 이용자의 정보만족도 측정에 관한 이론적 고찰 (A Theoretical Study on the Measurement of User Information Satisfaction on the Information System)

  • 안상근;최민호;김성수
    • 농촌지도와개발
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    • 제4권1호
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    • pp.201-209
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    • 1997
  • The objective of this study were 1) to review concepts of user information satisfaction (UIS), 2) to analyze tools for measuring user information satisfaction, 3) to identify factors affecting information satisfaction. The study was carried out by the analysis of literatures related to information system. The construct of UIS has been operationalized in many different ways. Several studies employed single-item rating scales; such scales have been criticized as unreliable. Single-item scales also provide little information as to what the user finds dissatisfying(satisfying) and are thus of limited utility outside a research setting. Multiple-item UIS measures have become increasingly common. Generally, they are of two types. The first focuses on the information system product. With such diverse names as "system acceptance", "output quality", and "appreciation", these scales focus on the content of the information system and the manner in which the information is presented. The second type of multiple-item scale includes the organizational support for developing and maintaining the system as well as the system product itself. This type of instrument contains items concerned with training, documentation, development procedures, systems maintenance, etc., as well as items related to system content. Thus it provides an indicator of the overall quality of information services provided by an information service function. Generally, UIS measures have not been carefully validated. Recently, however, several rigorous attempts have been made to develop valid and reliable UIS measure.

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기포설된 광케이블 특성측정과 이 선로조건에 대한 SDH 및 DWDM 광전송장치 전송특성측정과 시뮬레이션 (Characteristic Measurement for Ready-Deployed Optical Cable and Simulation for SDH and WDM System Existing Conditions)

  • 이성원;김영범
    • 한국신뢰성학회지:신뢰성응용연구
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    • 제1권2호
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    • pp.121-138
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    • 2001
  • Due to large demand for high speed and great capacity for data transfer, WDM, which uses the wavelength division multiplexing technique, is known as alternative way to satisfy those demand for its flexible network operation and management, easy network expansion with existing networks, and enhancement of efficient data transfer rate. For these reasons, a new high capacity WDM optical communication network plan was established. Therefore, the quality of currently deployed optical cables with 81.6 km in length should be assessed to ensure if high capacity WDM system could be implemented on existing optical cables. Two important characteristic parameters, Transfer Loss and PMD (Polarization Mode Dispersion), were measured to evaluate quality of existing optical cable. Transfer Loss was measured at 0.244 dB per kilometer, which is lower than the design standard value at 0.275 dB/km. The measured PMD value gave at 0.030ps/km, and it, therefore, satisfies the value recommended by ITU-T (International Telecommunication Union-T) of 0.5ps/km. In addition, the transfer characteristic for existing 2.5 Gbps and 10 Gbps system were measured and evaluated, and the results showed that error-free transfer is very much feasible. Computer simulation for DWDM system, which is likely be a future backbone network in Korea, to assess the transfer characteristic using the same condition employed for 2.5 Gbps and 10 Gbps was carried out as well. The simulation verified that a stable network operation and reliable service could be provided.

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