• 제목/요약/키워드: service, quality measurement

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중소 제조기업의 품질비용 행태에 관한 실증 연구 (The Correlations among the Categorized Quality Cost Factors on SMEs (Small & Medium-sized Enterprises))

  • 이상춘;구일섭
    • 대한안전경영과학회:학술대회논문집
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    • 대한안전경영과학회 2011년도 춘계학술대회
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    • pp.731-746
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    • 2011
  • The successful and sustainable growth of SMEs depends on their ability of strengthen their competitiveness in quality and cost and service more than anything else as a fundamental of operation. Among these key competitive factors of SMEs, quality is the most critical factor in manufacturing business fields. Because quality strongly influence cost and service performance on this manufacturing business field. There are many different ways to improve the quality performance but it needs proper management decision to choose the best way what can maximize outputs with minimum inputs. And it needs effective measurement methods and some indicators to analysis the quality performance properly. The quality cost is one of the simplest key indicators to measure the quality performance and the effectiveness of quality related management decisions. The major purpose of this study is to diagnose the categorized current level of actual quality cost of local SMEs to maximize their quality management effectiveness through comparing their level with others what's expressed in early studies. In this study, through survey on local SMEs, we found that their average annual quality cost ratio versus turnover - Total amount of annual quality cost divided by annual turnover - is around 3.69% excluded some SME's performances what have different quality control measures with others. And we found some results what corresponded with the early studies on the correlations between those categorized quality costs factors and some discrepancies between some of the literature model and the early case study results as follows. There were negative correlations between the Prevention costs and the External failure costs, and the Appraisal costs and the External failure costs, and there was positive correlation between the Appraisal costs and Internal failure costs same as early studies. But, we couldn't found any strong negative correlations between the Cost of control - Preventive costs & Appraisal costs - and the Cost of Failure of control - Internal & External failure costs -. It reveals not only the lack of effectiveness on their preventive or appraisal activities but also it can reveal there were so many effective ways to prevent the failure costs properly such as some innovative investment on Factory automation includes Error Proofing and more preventive actions to improve the effectiveness of the typical management methods likes CE (Concurrent Engineering), APQP (Advanced Product Quality Planning), FMEA (Failure Mode & Effect Analysis) etc.

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유과의 품질규격 유지를 위한 외형 정보 측정 시스템 설계 및 적용 연구 (System Design and Application of External Feature Extraction for Quality Maintenance of Yukwa)

  • 조성호;김태정;황헌
    • 한국지역사회생활과학회지
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    • 제24권2호
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    • pp.251-258
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    • 2013
  • Korean oil and honey Yukwa has been paid attention as formal cake for traditional national seasons' holiday and religious service. Quality of Yukwa, however, has been maintained arbitrarily by each Yukwa manufacturer. Since even same Yukwa had severe differences in size, weight, and pattern, it has given the negative effect to the consumer. Yukwa industries need to setup the quantitative quality specifications instead of qualitative ones to maintain the uniformity of Yukwa quality. Efficient and economical inspection and process control system should be developed. In developing quality standards of Yukwa, features which can measure quality quantitatively in real time should be properly chosen. Existing quality features such as acidity, oxidization, hardness, viscosity, and texture were measured by the chemical or physical base destructive methods. Many research and developments have been performed in investigating and analyzing chemical transition states of those quality features as environment or storage condition changes. Most methods, however, require either off-line or complex treatment or time consuming process of analysis in evaluating quality features. Consumer, however, selects products mostly based on the external features such as shape, size, and color. Therefore, critical visual quality features should be chosen and the efficient real time measurement system must be developed. In this paper, computer image acquisition and processing system were developed and software modules were developed to extract the quantitative data of those features in real-time. Computer image processing system will promote in maintaining uniform quality of Yukwa and establishing quality standards of Yukwa.

텔레매틱스 서비스를 위한 차량 내 2.4GHz 대역의 근거리 무선 통신 환경 측정 시스템 구현 (2.4GHz Short range Wireless Surroundings Measurement system within In-Vehicle environment for Telematics service)

  • 허수정;이승환;박용완;신정훈
    • 대한임베디드공학회논문지
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    • 제1권2호
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    • pp.82-89
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    • 2006
  • It appears that it is possible for us to make a wireless communication of even home-network system within car by integrating with the Ubiquitous such as mobile phone, wireless Internet, GPS and DMB in the future. If the present wireless surroundings within the car are connected with very high-speed wireless network as measurement system for wireless communication surroundings within this car in the future, it will develop the complicated communication conditions such as safe checkup, communication between systems within car, and wireless communication for user entertainment unlike universal communication conditions. Accordingly, there is the necessity of the device that can measure the interference of electric wave, communication speed and communication quality by a kind of each car. This paper aims at making the real measurement device to raise the reliability of each Application for inquiring into the interference about each other in the frequency band used under Telematics surroundings.

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IEEE 802.11b DCF 무선랜 환경에서 휴지 기간과 전송 오버헤드를 고려한 가용대역폭 측정 방법 (Available Bandwidth Measurement Method Considering Idle Period and Transmission Overheads in IEEE 802.11b DCF Wireless LANs)

  • 구혜림;하상용;류기열;노병희
    • 한국통신학회논문지
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    • 제36권7B호
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    • pp.780-788
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    • 2011
  • IEEE 802.11 DCF 모드는 QoS 제공 기능을 포함하고 있지 않으므로, 무선랜에서 실시간 멀티미디어 서비스들을 제공하는 것이 어렵다. 본 논문에서는 IEEE 802.11b DCF 환경에서 실시간 멀티미디어 서비스 제공의 기반이 되는 가용대역폭 측정을 위한 효과적인 방법을 제안한다. 제안 방법은 매 측정 기간마다 총 채널 휴지 시간과 충돌 확률을 측정한다. 그리고 이들 측정값들과 전송과정에서의 MAC과 PHY 계층에서의 오버헤드를 고려하여, 가용대역폭을 측정한다. 실험은 OPNET을 사용하여 수행되었으며, 실험 결과는 제안 방법에서 측정한 가용대역폭이 기존의 방법들 보다 더 정확한 결과값을 제공함을 보여준다.

Morphological segmentation based on edge detection-II for automatic concrete crack measurement

  • Su, Tung-Ching;Yang, Ming-Der
    • Computers and Concrete
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    • 제21권6호
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    • pp.727-739
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    • 2018
  • Crack is the most common typical feature of concrete deterioration, so routine monitoring and health assessment become essential for identifying failures and to set up an appropriate rehabilitation strategy in order to extend the service life of concrete structures. At present, image segmentation algorithms have been applied to crack analysis based on inspection images of concrete structures. The results of crack segmentation offering crack information, including length, width, and area is helpful to assist inspectors in surface inspection of concrete structures. This study proposed an algorithm of image segmentation enhancement, named morphological segmentation based on edge detection-II (MSED-II), to concrete crack segmentation. Several concrete pavement and building surfaces were imaged as the study materials. In addition, morphological operations followed by cross-curvature evaluation (CCE), an image segmentation technique of linear patterns, were also tested to evaluate their performance in concrete crack segmentation. The result indicates that MSED-II compared to CCE can lead to better quality of concrete crack segmentation. The least area, length, and width measurement errors of the concrete cracks are 5.68%, 0.23%, and 0.00%, respectively, that proves MSED-II effective for automatic measurement of concrete cracks.

A New Application of Human Visual Simulated Images in Optometry Services

  • Chang, Lin-Song;Wu, Bo-Wen
    • Journal of the Optical Society of Korea
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    • 제17권4호
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    • pp.328-335
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    • 2013
  • Due to the rapid advancement of auto-refractor technology, most optometry shops provide refraction services. Despite their speed and convenience, the measurement values provided by auto-refractors include a significant degree of error due to psychological and physical factors. Therefore, there is a need for repetitive testing to obtain a smaller mean error value. However, even repetitive testing itself might not be sufficient to ensure accurate measurements. Therefore, research on a method of measurement that can complement auto-refractor measurements and provide confirmation of refraction results needs to be conducted. The customized optometry model described herein can satisfy the above requirements. With existing technologies, using human eye measurement devices to obtain relevant individual optical feature parameters is no longer difficult, and these parameters allow us to construct an optometry model for individual eyeballs. They also allow us to compute visual images produced from the optometry model using the CODE V macro programming language before recognizing the diffraction effects visual images with the neural network algorithm to obtain the accurate refractive diopter. This study attempts to combine the optometry model with the back-propagation neural network and achieve a double check recognition effect by complementing the auto-refractor. Results show that the accuracy achieved was above 98% and that this application could significantly enhance the service quality of refraction.

Applications of Drones for Environmental Monitoring of Pollutant-Emitting Facilities

  • Son, Seung Woo;Yu, Jae Jin;Kim, Dong Woo;Park, Hyun Su;Yoon, Jeong Ho
    • Proceedings of the National Institute of Ecology of the Republic of Korea
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    • 제2권4호
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    • pp.298-304
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    • 2021
  • This study aimed to determine the applicability of drones and air quality sensors in environmental monitoring of air pollutant emissions by developing and testing two new methods. The first method used orthoimagery for precise monitoring of pollutant-emitting facilities. The second method used atmospheric sensors for monitoring air pollutants in emissions. Results showed that ground sample distance could be established within 5 cm during the creation of orthoimagery for monitoring emissions, which allowed for detailed examination of facilities with naked eyes. For air quality monitoring, drones were flown on a fixed course and measured the air quality in point units, thus enabling mapping of air quality through spatial analysis. Sensors that could measure various substances were used during this process. Data on particulate matter were compared with data from the National Air Pollution Measurement Network to determine its future potential to leverage. However, technical development and applications for environmental monitoring of pollution-emitting facilities are still in their early stages. They could be limited by meteorological conditions and sensitivity of the sensor technology. This research is expected to provide guidelines for environmental monitoring of pollutant-emitting facilities using drones.

VoIP와 VoLTE 음성 품질 측정을 위한 통합 E-model 구현 (An Integrated E-model Implementation for Speech Quality Measurement in VoIP and VoLTE)

  • 김복순;백광현;조기환
    • 전자공학회논문지
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    • 제50권7호
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    • pp.10-18
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    • 2013
  • 이동통신 서비스의 발달과 VoLTE 서비스 상용화 이후에 VoLTE 서비스의 품질에 대한 관심이 증가하고 있다. 이에 따라 본 논문에서는 VoIP와 VoLTE 기반 음성 통신 시스템에서 품질에 영향을 미치는 요소를 계산하여 Wideband 코덱의 음성 품질 계산에 적용 할 수 있는 통합 E-model을 제안한다. 통합 E-model은 액세스 네트워크, 네트워크 특성, 단말의 사용 환경 및 이동성 등을 고려한 R 값을 계산하는 모델이다. 이에 따라 통합 E-model의 구조 및 알고리즘을 설명하고, VoLTE를 위한 최적 E-model 파라미터 적용 방안을 제안했다. 또한 시험을 위해 VoIP는 VoiceChecker와, VoLTE는 POLQA와 비교 검증을 함으로써 10% 이내의 편차를 보임을 확인했다. 제안된 모델을 이용하면 품질에 직접적인 영향을 주는 요소와 VoLTE 단말과 망 환경에 따른 음성 품질을 계산 할 수 있으므로, 실제 무선 환경에서의 직접적인 측정 없이도 품질을 미리 예측 할 수 있는 장점이 있다.

국내 중소 제조기업의 품질비용 행태에 관한 실증 연구 (The Correlations among the Categorized Quality Cost Factors on Small & Medium-sized Enterprises)

  • 구일섭;이상춘;장광순;김용범
    • 대한안전경영과학회지
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    • 제13권2호
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    • pp.185-193
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    • 2011
  • The successful and sustainable growth of SMEs depends on their ability of strengthen their competitiveness in quality and cost and service more than anything else as a fundamental of operation. Among these key competitive factors of SMEs, quality is the most critical factor in manufacturing business fields. There are many different ways to improve the quality performance but it needs proper management decision to choose the best way what can maximize outputs with minimum inputs. And it needs effective measurement methods and some indicators to analysis the quality performance properly. The quality cost is one of the simplest key indicators to measure the quality performance and the effectiveness of quality related management decisions. In this study, through survey on local SMEs, we found that their average annual quality cost ratio versus turnover - total amount of annual quality cost divided by annual turnover - is around 3.69% excluded some SME's performances what have different quality control measures with others. And we found some results what corresponded with the early studies on the correlations between those categorized quality costs factors and some discrepancies between some of the literature model and the early case study results as follows. There were negative correlations between the Prevention costs and the External failure costs, and the Appraisal costs and the External failure costs, and there was positive correlation between the Appraisal costs and Internal failure costs same as early studies. But, we couldn't found any strong negative correlations between the Cost of control - Prevention costs & Appraisal costs - and the Cost of Failure of control - Internal & External failure costs -.

온톨로지 학습에 의한 유사 웹 서비스 오퍼레이션 발견 방법 (Discovery Methods of Similar Web Service Operations by Learning Ontologies)

  • 이용주
    • 정보처리학회논문지D
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    • 제18D권2호
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    • pp.133-142
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    • 2011
  • 시맨틱 웹 서비스 기술의 성공을 보장하기 위해서는 품질 좋은 온톨로지의 사용이 필수적이다. 하지만 온톨로지 사용의 중요성에도 불구하고 현재 웹 서비스를 위한 온톨로지는 거의 존재하지 않으며 이들의 구축도 쉬운 일이 아니다. 이러한 문제는 오늘날 웹 서비스의 확산과 발전을 가로막는 큰 저해 요인이 되고 있다. 본 논문에서는 웹 서비스를 개발할 때 자동으로 생성되는 WSDL 문서만 가지고 항목 간 숨어있는 시맨틱 정보를 찾아내어 온톨로지를 자동 구축하고, 이를 이용한 유사 웹 서비스 오퍼레이션 발견 방법을 제안한다. 핵심 내용은 WSDL 입출력 항목들로부터 의미적으로 같은 개념들을 묶고, 각 항목들 간의 계층관계를 형성하여 자동적으로 시맨틱 온톨로지를 구축한다. 그리고 새로운 유사도 측정 방법을 통해 우선순위별 유사 오퍼레이션을 발견하며, 발견된 오퍼레이션들 중 가장 적합한 오퍼레이션을 선택하여 웹 서비스 조합에 직접 활용할 수 있는 웹 서비스 오퍼레이션 검색 시스템을 구현한다.