• Title/Summary/Keyword: service, quality measurement

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Evaluation on the Quality of Electronic Journal Usage Report Service (전자저널 이용통계서비스의 품질평가에 대한 연구)

  • Kim, Hye-Sun
    • Journal of Information Management
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    • v.35 no.4
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    • pp.35-56
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    • 2004
  • As the more web contents are available through the internet, relative importance of electronic resources in the library collection has gradually increased. While several measurement criteria are used for the effective collection development, the usage statistics is generally accepted as the key factor to assess the retention and cancellation of electronic resources. In this paper it was examined the roles and problems inherent in the electronic journals usage statistics, and then the quality of electronic journal usage reporting services provided by several publishers were evaluated, following the ICOLC and COUNTER guidelines. To apply the usage statistics of electronic journal on the library collection development, it is necessary that libraries, related association and publishers accomplish more consistent and practical usage statistics components. And it is recommended that publisher and aggregator accommodate the guideline for electronic journal usage report.

Study on Utilization of Sleep Measurement Data for Practice of Sleep Hygiene (수면위생 실행을 위한 수면 측정 데이터 활용 방안 연구)

  • Lee, Hee-Young;Park, Do-Sung;Lee, Jei;Jung, Won-Hyeong;Kim, Jung-Yi
    • The Journal of the Convergence on Culture Technology
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    • v.8 no.5
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    • pp.663-668
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    • 2022
  • As the number of people who experience sleep disorders is increasily growing, users' desire to improve their sleep quality has also increased. Acoordingly, the 'Sleeptech' market is showing a steady growth. This study designs and proposes a system after consideration of existing related research that can help modern people overcome sleep disorders, which is based on the necessity for customized sleep hygien service. This system analyzes user's sleep data collected through smartphone built-in sensors to calculate sleep patterns, provides customized sleep hygiene-based solutions to users through collaborative filtering, and provides an environment suitable for sleep through the automatic control of IoT devices. This method of using sleep data is expected to contribute to the improvement of the quality of life of modern people suffering from sleep disorders, which results from expansion to Sleeptech market as well as improvement of users' sleep habits.

Changes in Quality of Care for Cesarean Section after Implementation of Diagnosis-Related Groups/Prospective Payment System (DRG 지불제도 도입 후 제왕절개술에서의 의료의 질 변화)

  • Kwon, Young-Hun;Hong, Du-Ho;Kim, Chang-Yup;Kim, Yong-Ik;Shin, Young-Soo;Yim, Jun
    • Journal of Preventive Medicine and Public Health
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    • v.34 no.4
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    • pp.347-353
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    • 2001
  • Objectives : To determine the impacts of Diagnosis-Related Groups/Prospective Payment System (DRG/PPS) on the quality of care in cases of Cesarean section and to describe the policy implications for the early stabilization of DRG/PPS in Korea. Methods : Data was collected from the medical records of 380 patients who had undergone Cesarean sections in 40 hospitals participating in the DRG/PPS Demonstration Program since 1999. Cesarean sections were peformed in 122 patients of the FFS(Fee-For-Service) group and 258 patients of the DRG/PPS group. Measurements of quality used included essential tests of pre- and post-operation, and the PPI(Physician Performance Index) score. The PPI was developed by two obstetricians. Results : Univariate analysis demonstrated significant differences in PPI scores according to the payment systems. With respect to the mean of PPI scores, a higher score was found in the DRG/PPS group than in the FFS group. However, the adjusted effect did not show significant differences between the FFS group and the DRG/PPS group. Conclusion : This study suggested that the problem of poor quality may not be related to the implementation of DRG/PPS in Cesarean section. However, this study did not consider the validity and reliability of the process measurement, and it did not exclude the possibility of data emission in medical records.

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A Study on the Satisfaction of Consulting using SERVQUAL Form (SERVQUAL 형식을 활용한 컨설팅 만족도에 관한 연구)

  • Sung, Chang-Yong
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.8
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    • pp.472-476
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    • 2019
  • This study compared and validated consulting satisfaction analysis between consultants and participating companies in relation to consulting. The objective was to analyze the different perspectives on what consultants think of satisfaction and how businesses think of satisfaction to achieve the optimal improvements and to improve the quality of consulting. To explore ways to improve the quality and satisfaction of consulting, this study evaluated five service quality measures. After consulting, the research method aimed to determine what is required by the enterprise based on the SERVQUAL perspective, find key factors for how to address these requirements, establish evaluation criteria, and measure the satisfaction of consulting. The results revealed no statistically significant differences in the detailed measurement item type, reliability, responsiveness, reliability, and empathy for the quality of consulting by enterprises and consultants. Comparative analysis of the consulting satisfaction on the SERVQUAL items by companies and consultants showed that companies and consultants had different opinions to improve the consulting quality and satisfaction. Therefore, it would be important to narrow the differences on this and establish a structure, in which consultants and businesses cooperate with each other.

IMAGING SPECTROMETRY FOR DETECTING FECES AND INGESTA ON POULTRY CARCASSES

  • Park, Bo-Soon;William R.Windham;Kurt C.Lawrence;Smith, Douglas-P
    • Proceedings of the Korean Society of Near Infrared Spectroscopy Conference
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    • 2001.06a
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    • pp.3106-3106
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    • 2001
  • Imaging spectrometry or hyperspectral imaging is a recent development that makes possible quantitative and qualitative measurement for food quality and safety. This paper presents the research results that a hyperspectral imaging system can be used effectively for detecting fecal (from duodenum, cecum, and colon) and ingesta contamination on poultry carcasses from the different feed meals (wheat, mile, and corn with soybean) for poultry safety inspection. A hyperspectral imaging system has been developed and tested for the identification of fecal and ingesta surface contamination on poultry carcasses. Hypercube image data including both spectral and spatial domains between 430 and 900 nm were acquired from poultry carcasses with fecal and ingesta contamination. A transportable hyperspectral imaging system including fiber optically fabricated line lights, motorized lens control for line scans, and hypercube image data from contaminated carcasses with different feeds are presented. Calibration method of a hyperspectral imaging system is demonstrated using different lighting sources and reflectance panels. Principal Component and Minimum Noise Fraction transformations will be discussed to characterize hyperspectral images and further image processing algorithms such as image band ratio of dual-wavelength images and its histogram stretching with thresholding process will be demonstrated to identify fecal and ingesta materials on poultry carcasses. This algorithm could be further applied for real-time classification of fecal and ingesta contamination on poultry carcasses in the poultry processing line.

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The Role of Financial Management Accountability in Enhancing Organizational Performance in Indonesia

  • MUKTIADJI, Nusa;MULYANI, Sri;DJANEGARA, Moermahadi Soerja;PAMUNGKAS, Bambang
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.12
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    • pp.845-852
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    • 2020
  • The study aims to investigate the implementation of the internal quality assurance system (IQAS) on HEIs performance, mediated by financial management accountability. The commitment from foundation leadership on financial management accountability and their implications for HEIs' performance is also carefully examined. This study employs samples of 108 respondents from the leadership of private HEIs under Region IV Service Institutions. The purposive sampling, as a part of non-probability sampling was chosen as the sampling technique. Statistical data analysis conducted by use the structural equation model to test the hypothesis. The results reveal that the implementation of IQAS does not influence the financial management accountability, but it has an essential role on HEIs' performance. Moreover, foundation leadership's commitment has a significant positive effect on financial management accountability and HEIs' performance. Financial management accountability also has a significant positive effect on HEIs' performance. Financial management becomes important because the entire activities of HEIs should end with financial reporting. Therefore, financial and non-financial aspects are two interrelated and complementary aspects in the accreditation process. The findings of this study suggest that that performance measurement is very crucial as a part of the efforts to meet the general accountability requirement for organizations, particularly in HEIs.

Resilient Routing Overlay Network Construction with Super-Relay Nodes

  • Tian, Shengwen;Liao, Jianxin;Li, Tonghong;Wang, Jingyu;Cui, Guanghai
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.11 no.4
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    • pp.1911-1930
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    • 2017
  • Overlay routing has emerged as a promising approach to improve reliability and efficiency of the Internet. The key to overlay routing is the placement and maintenance of the overlay infrastructure, especially, the selection and placement of key relay nodes. Spurred by the observation that a few relay nodes with high betweenness centrality can provide more optimal routes for a large number of node pairs, we propose a resilient routing overlay network construction method by introducing Super-Relay nodes. In detail, we present the K-Minimum Spanning Tree with Super-Relay nodes algorithm (SR-KMST), in which we focus on the selection and connection of Super-Relay nodes to optimize the routing quality in a resilient and scalable manner. For the simultaneous path failures between the default physical path and the overlay backup path, we also address the selection of recovery path. The objective is to select a proper one-hop recovery path with minimum cost in path probing and measurement. Simulations based on a real ISP network and a synthetic Internet topology show that our approach can provide high-quality overlay routing service, while achieving good robustness.

Patient's Satisfaction with Nursing Care Services in Military Hospital Emergency Department (군병원 응급실 간호서비스에 대한 환자만족도)

  • Park, Ju-Young
    • Journal of Korean Academy of Nursing Administration
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    • v.12 no.4
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    • pp.541-554
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    • 2006
  • Purpose: The purpose of this study is to provide basic data for the improvement of the quality in the emergency nursing services by investigating the expectation level and actual received level with nursing care and identifying the factors that influence patient satisfaction with the emergency nursing care in the military hospitals. Method: Using a self report questionnaire, data were collected from 150 patients who had been admitted in military hospitals emergency department. The data collection was done between April 17 and April 30, 2006. At least, 145 questionnaires were analyzed and used in this study. Results: The average sum score was 61.93 out of 76 with standard deviation 9.590. The mean of the patient's expectation levels with the overall emergency nursing services was $(3.25{\pm}.504)$ out of the highest score 4. the average sum score was 63.27 out of 76 with standard deviation 9.902. The mean score of the patient's actual levels with the overall emergency nursing services was $(3.33{\pm}.521)$ out of the highest score 4. Conclusion: nursing management strategies must be established to remove patient's dissatisfaction factors and to improve the emergency nursing care quality through continuous measurement and assessment of the patient's satisfaction with emergency nursing services in military hospitals.

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A Theoretical Study on the Measurement of User Information Satisfaction on the Information System (정보시스템 이용자의 정보만족도 측정에 관한 이론적 고찰)

  • Ahn, Sang-Keun;Choi, Min-Ho;Kim, Sung-Soo
    • Journal of Agricultural Extension & Community Development
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    • v.4 no.1
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    • pp.201-209
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    • 1997
  • The objective of this study were 1) to review concepts of user information satisfaction (UIS), 2) to analyze tools for measuring user information satisfaction, 3) to identify factors affecting information satisfaction. The study was carried out by the analysis of literatures related to information system. The construct of UIS has been operationalized in many different ways. Several studies employed single-item rating scales; such scales have been criticized as unreliable. Single-item scales also provide little information as to what the user finds dissatisfying(satisfying) and are thus of limited utility outside a research setting. Multiple-item UIS measures have become increasingly common. Generally, they are of two types. The first focuses on the information system product. With such diverse names as "system acceptance", "output quality", and "appreciation", these scales focus on the content of the information system and the manner in which the information is presented. The second type of multiple-item scale includes the organizational support for developing and maintaining the system as well as the system product itself. This type of instrument contains items concerned with training, documentation, development procedures, systems maintenance, etc., as well as items related to system content. Thus it provides an indicator of the overall quality of information services provided by an information service function. Generally, UIS measures have not been carefully validated. Recently, however, several rigorous attempts have been made to develop valid and reliable UIS measure.

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Characteristic Measurement for Ready-Deployed Optical Cable and Simulation for SDH and WDM System Existing Conditions (기포설된 광케이블 특성측정과 이 선로조건에 대한 SDH 및 DWDM 광전송장치 전송특성측정과 시뮬레이션)

  • 이성원;김영범
    • Journal of Applied Reliability
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    • v.1 no.2
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    • pp.121-138
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    • 2001
  • Due to large demand for high speed and great capacity for data transfer, WDM, which uses the wavelength division multiplexing technique, is known as alternative way to satisfy those demand for its flexible network operation and management, easy network expansion with existing networks, and enhancement of efficient data transfer rate. For these reasons, a new high capacity WDM optical communication network plan was established. Therefore, the quality of currently deployed optical cables with 81.6 km in length should be assessed to ensure if high capacity WDM system could be implemented on existing optical cables. Two important characteristic parameters, Transfer Loss and PMD (Polarization Mode Dispersion), were measured to evaluate quality of existing optical cable. Transfer Loss was measured at 0.244 dB per kilometer, which is lower than the design standard value at 0.275 dB/km. The measured PMD value gave at 0.030ps/km, and it, therefore, satisfies the value recommended by ITU-T (International Telecommunication Union-T) of 0.5ps/km. In addition, the transfer characteristic for existing 2.5 Gbps and 10 Gbps system were measured and evaluated, and the results showed that error-free transfer is very much feasible. Computer simulation for DWDM system, which is likely be a future backbone network in Korea, to assess the transfer characteristic using the same condition employed for 2.5 Gbps and 10 Gbps was carried out as well. The simulation verified that a stable network operation and reliable service could be provided.

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