• Annual Conference on Human and Language Technology
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• 2018.10a
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• pp.652-657
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• 2018

With the rapid development of e-commerce, many customers can now express their opinion on various kinds of product at discussion groups, merchant sites, social networks, etc. Discerning a consensus opinion about a product sold online is difficult due to more and more reviews become available on the internet. Opinion Mining, also known as Sentiment analysis, is the task of automatically detecting and understanding the sentimental expressions about a product from customer textual reviews. Recently, researchers have proposed various approaches for evaluation in sentiment mining by applying several techniques for document, sentence and aspect level. Aspect-based sentiment analysis is getting widely interesting of researchers; however, more complex algorithms are needed to address this issue precisely with larger corpora. This paper introduces an approach of knowledge representation for the task of analyzing product aspect rating. We focus on how to form the nature of sentiment representation from textual opinion by utilizing the representation learning methods which include word embedding and compositional vector models. Our experiment is performed on a dataset of reviews from electronic domain and the obtained result show that the proposed system achieved outstanding methods in previous studies.

• Journal of Digital Contents Society
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• v.19 no.1
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• pp.133-140
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• 2018

Accurate sentiment classification is an important research topic in sentiment analysis. This study suggests an efficient classification method of Korean sentiment using word2vec and ensemble methods which have been recently studied variously. For the 200,000 Korean movie review texts, we generate a POS-based BOW feature and a feature using word2vec, and integrated features of two feature representation. We used a single classifier of Logistic Regression, Decision Tree, Naive Bayes, and Support Vector Machine and an ensemble classifier of Adaptive Boost, Bagging, Gradient Boosting, and Random Forest for sentiment classification. As a result of this study, the integrated feature representation composed of BOW feature including adjective and adverb and word2vec feature showed the highest sentiment classification accuracy. Empirical results show that SVM, a single classifier, has the highest performance but ensemble classifiers show similar or slightly lower performance than the single classifier.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.15 no.4
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• pp.1275-1292
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• 2021

As a fine-grained classification problem, aspect-level sentiment classification predicts the sentiment polarity for different aspects in context. To address this issue, researchers have widely used attention mechanisms to abstract the relationship between context and aspects. Still, it is difficult to effectively obtain a more profound semantic representation, and the strong correlation between local context features and the aspect-based sentiment is rarely considered. In this paper, a hybrid attention capsule network for aspect-level sentiment classification (ABASCap) was proposed. In this model, the multi-head self-attention was improved, and a context mask mechanism based on adjustable context window was proposed, so as to effectively obtain the internal association between aspects and context. Moreover, the dynamic routing algorithm and activation function in capsule network were optimized to meet the task requirements. Finally, sufficient experiments were conducted on three benchmark datasets in different domains. Compared with other baseline models, ABASCap achieved better classification results, and outperformed the state-of-the-art methods in this task after incorporating pre-training BERT.

• Journal of Information Processing Systems
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• v.18 no.5
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• pp.614-627
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• 2022

Aspect-based sentiment analysis is to discover the sentiment polarity towards an aspect from user-generated natural language. So far, most of the methods only use the implicit position information of the aspect in the context, instead of directly utilizing the position relationship between the aspect and the sentiment terms. In fact, neighboring words of the aspect terms should be given more attention than other words in the context. This paper studies the influence of different position embedding methods on the sentimental polarities of given aspects, and proposes a position embedding interactive attention network based on a long short-term memory network. Firstly, it uses the position information of the context simultaneously in the input layer and the attention layer. Secondly, it mines the importance of different context words for the aspect with the interactive attention mechanism. Finally, it generates a valid representation of the aspect and the context for sentiment classification. The model which has been posed was evaluated on the datasets of the Semantic Evaluation 2014. Compared with other baseline models, the accuracy of our model increases by about 2% on the restaurant dataset and 1% on the laptop dataset.

• Journal of Information Processing Systems
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• v.18 no.4
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• pp.535-548
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• 2022

Using a rich resource language to classify sentiments in a language with few resources is a popular subject of research in natural language processing. Burmese is a low-resource language. In light of the scarcity of labeled training data for sentiment classification in Burmese, in this study, we propose a method of transfer learning for sentiment analysis of a language that uses the feature transfer technique on sentiments in English. This method generates a cross-language word-embedding representation of Burmese vocabulary to map Burmese text to the semantic space of English text. A model to classify sentiments in English is then pre-trained using a convolutional neural network and an attention mechanism, where the network shares the model for sentiment analysis of English. The parameters of the network layer are used to learn the cross-language features of the sentiments, which are then transferred to the model to classify sentiments in Burmese. Finally, the model was tuned using the labeled Burmese data. The results of the experiments show that the proposed method can significantly improve the classification of sentiments in Burmese compared to a model trained using only a Burmese corpus.

• Proceedings of the Korea Information Processing Society Conference
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• 2023.05a
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• pp.647-649
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• 2023

Sentiment analysis as part of natural language processing (NLP) has received much attention following the demand to understand people's opinions. Aspect-based sentiment analysis (ABSA) is a fine-grained subtask from sentiment analysis that aims to classify sentiment at the aspect level. Throughout the years, researchers have formulated ABSA into various tasks for different scenarios. Unlike the early works, the current ABSA utilizes many elements to improve performance and provide more details to produce informative results. These ABSA formulations have provided greater challenges for researchers. However, it is difficult to explore ABSA's works due to the many different formulations, terms, and results. In this paper, we conduct a comparative analysis of recent studies on ABSA. We mention some key elements, problem formulations, and datasets currently utilized by most ABSA communities. Also, we conduct a short review of the latest papers to find the current state-of-the-art model. From our observations, we found that span-level representation is an important feature in solving the ABSA problem, while multi-task learning and generative approach look promising. Finally, we review some open challenges and further directions for ABSA research in the future.

• The Journal of Society for e-Business Studies
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• v.27 no.1
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• pp.15-28
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• 2022

Due to recent expansion of online market such as clothing, utilizing customer review has become a major marketing measure. User review has been used as a tool of analyzing sentiment of customers. Sentiment analysis can be largely classified with machine learning-based and lexicon-based method. Machine learning-based method is a learning classification model referring review and labels. As research of sentiment analysis has been developed, multi-modal models learned by images and video data in reviews has been studied. Characteristics of words in reviews are differentiated depending on products' and customers' categories. In this paper, sentiment is analyzed via considering review data and metadata of products and users. Gated Recurrent Unit (GRU), Long Short-Term Memory (LSTM), Self Attention-based Multi-head Attention models and Bidirectional Encoder Representation from Transformer (BERT) are used in this study. Same Multi-Layer Perceptron (MLP) model is used upon every products information. This paper suggests a multi-modal sentiment analysis model that simultaneously considers user reviews and product meta-information.

• Smart Media Journal
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• v.9 no.4
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• pp.144-151
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• 2020

In a mobile environment, communication takes place via SMS text messages. Vocabularies used in SMS texts can be expected to use vocabularies of different classes from those used in general Korean literary style sentence. For example, in the case of a typical literary style, the sentence is correctly initiated or terminated and the sentence is well constructed, while SMS text corpus often replaces the component with an omission and a brief representation. To analyze these vocabulary usage characteristics, the existing colloquial style corpus and the literary style corpus are used. The experiment compares and analyzes the vocabulary use characteristics of the colloquial corpus SMS text corpus and the Naver Sentiment Movie Corpus, and the written Korean written corpus. For the comparison and analysis of vocabulary for each corpus, the part of speech tag adjective (VA) was used as a standard, and a distinctive collexeme analysis method was used to measure collostructural strength. As a result, it was confirmed that adjectives related to emotional expression such as'good-','sorry-', and'joy-' were preferred in the SMS text corpus, while adjectives related to evaluation expressions were preferred in the Naver Sentiment Movie Corpus. The word embedding was used to automatically construct a sentiment lexicon based on the extracted adjectives with high collostructural strength, and a total of 343,603 sentiment representations were automatically built.

• KIISE Transactions on Computing Practices
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• v.23 no.4
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• pp.268-273
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• 2017

Recently, deep learning encoder-based approach has been actively applied in the field of sentiment classification. However, Long Short-Term Memory network deep learning encoder, the commonly used architecture, lacks the quality of vector representation when the length of the documents is prolonged. In this study, for effective classification of the sentiment documents, we suggest the use of attention method-based deep learning encoder that generates document vector representation by weighted sum of the outputs of Long Short-Term Memory network based on importance. In addition, we propose methods to modify the attention method-based deep learning encoder to suit the sentiment classification field, which consist of a part that is to applied to window attention method and an attention weight adjustment part. In the window attention method part, the weights are obtained in the window units to effectively recognize feeling features that consist of more than one word. In the attention weight adjustment part, the learned weights are smoothened. Experimental results revealed that the performance of the proposed method outperformed Long Short-Term Memory network encoder, showing 89.67% in accuracy criteria.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.18 no.2
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• pp.263-283
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• 2024

Users' comments after online shopping are critical to product reputation and business improvement. These comments, sometimes known as e-commerce reviews, influence other customers' purchasing decisions. To confront large amounts of e-commerce reviews, automatic analysis based on machine learning and deep learning draws more and more attention. A core task therein is sentiment analysis. However, the e-commerce reviews exhibit the following characteristics: (1) inconsistency between comment content and the star rating; (2) a large number of unlabeled data, i.e., comments without a star rating, and (3) the data imbalance caused by the sparse negative comments. This paper employs Bidirectional Encoder Representation from Transformers (BERT), one of the best natural language processing models, as the base model. According to the above data characteristics, we propose the F_MixBERT framework, to more effectively use inconsistently low-quality and unlabeled data and resolve the problem of data imbalance. In the framework, the proposed MixBERT incorporates the MixMatch approach into BERT's high-dimensional vectors to train the unlabeled and low-quality data with generated pseudo labels. Meanwhile, data imbalance is resolved by Focal loss, which penalizes the contribution of large-scale data and easily-identifiable data to total loss. Comparative experiments demonstrate that the proposed framework outperforms BERT and MixBERT for sentiment analysis of e-commerce comments.