• 한국식품영양과학회지
• /
• 제38권9호
• /
• pp.1271-1278
• /
• 2009

본 연구에서는 부산지역의 위탁급식으로 운영되는 고등학교 5개교를 선정하여 급식서비스 품질을 음식, 서비스, 위생 영역으로 분류하여 중요도와 수행도를 조사하고, 고객충성도의 관계를 분석하여, 급식서비스 품질 속성이 고객충성도에 미치는 영향을 파악함으로써, 고등학교 급식의 품질을 개선시키는데 필요한 자료를 도출하고자 하였다. 급식서비스 품질 속성에 대한 전체 총 평균 점수는 중요도 4.39/5.00점, 수행도 2.51/5.00점, 갭은 -1.85점으로 나타났다. 음식, 서비스, 위생영역 모두 중요도가 수행도보다 유의적(p<0.01)으로 높았으며, 갭 점수는 위생영역이 가장 높았고 음식영역, 서비스영역의 순으로 나타났다. 급식서비스 품질속성의 중요도와 수행도의 상관관계에서 서비스에 대한 중요도가 음식, 위생, 서비스의 모든 영역의 수행도와 유의적인(p<0.01) 음(-)의 상관관계를 나타냈다. 학교급식에 대한 고등학생의 고객충성도 평가점수는 전체평균이 1.66/5.00점이며 이는 100점으로 환산한 경우 33점으로 매우 낮은 점수를 보였다. 성별에 따른 차이에서, 여학생이 남학생보다 고객충성도 점수가 유의적(p<0.01)으로 높게 나타났으나 학년, 급식연수에 따른 유의적인 차이는 보이지 않았다. 급식서비스 품질 속성인 음식영역, 서비스영역, 위생영역 모두 고객충성도과 유의적인(p<0.01) 양의 상관관계가 보였는데 특히, 서비스 속성과 고객충성도와의 상관관계가 음식영역과 위생영역보다 높게 나타났다. 급식서비스 품질 수행도 속성을 독립변수로 하고 고객충성도를 종속변수로 한 다중회귀분석 결과, 서비스 영역이 고객 충성도에 가장 큰 영향을 주었고 다음은 음식, 위생의 순이었다. 이상을 살펴볼 때, 학교급식 관리자들은 급식 품질 항목 중학생들의 인식 차이가 큰 속성에 대한 집중적인 관리를 수행하여 중요도보다 수행도가 낮은 속성의 수준을 높여야 하겠다. 또한 학생들에게 음식과 위생에 대한 고객만족은 물론이며 서비스 요인인 종업원의 친절함, 식당환경, 배식시간의 정확함 등의 부가적인 서비스에 대해서도 만족시킴으로써 고객충성도를 높이는 총체적인 급식경영 전략을 수행하여야 할 것이다.

• 대한지역사회영양학회지
• /
• 제11권2호
• /
• pp.229-239
• /
• 2006

This study was carried out to investigate foodservice management practices of 100 child care centers nationwide, and to provide background information for developing foodservice management policies at child care centers. Approximately 20% of the child care centers had a separate dining room; most of the centers were vulnerable to sanitation or safety problems. The percentage of the centers that planned menus was about 60% and 10% established standardized recipes. Fourteen percent of the centers kept records for distribution and menu evaluation and 33% kept sanitation management records. Since only 7% of the centers employed a dietitian, foodservice in most centers were not managed by professionals. The results of menu assessment revealed that 56.5% of the national/public child care centers received 19 points or higher out of 21 points, whereas 5.6% of the private child care centers received the same scores. Proper usage and storage of raw food, sanitary management of equipment and facilities, waste management/leftover food treatment, and basic facility of cooking zones were performed well by many centers. The overall scores of foodservice performance were only 31.2 out of 60 points, representing relatively poor safety management, food procurement management, and facilities and equipment management. These results indicate that the foodservice management of the child care centers are in a relatively poor state. Since nutrition management of the most centers was performed by non-professionals, it may not be possible to provide proper nutrition for health and normal growth of preschool children and to perform efficient nutrition education programs. The following suggestions are strongly recommended in order to improve foodservice performance at child care centers. First, foodservice administration should be performed by a dietitian, and second, efforts should be focused on strengthening nutrition and sanitation management.

• 대한지역사회영양학회지
• /
• 제15권2호
• /
• pp.266-274
• /
• 2010

The purposes of this study were to evaluate on the importance about the possible remedies for improvement of sanitation management by foodservice manager and to compare dietitians' opinion and that of administrators about theirs. A questionnaire survey was performed by 282 dietitians and 56 administrators, who were involved at foodservice facilities in Daegu and Gyeongbuk from March 7 to March 9 in 2007. According to the results of the importance evaluation analysis about the remedies for improvement of sanitation management, there were significant differences between dietitians and administrators in the means of 6 items such as "remodeling of hygiene equipment and facilities", "improvement of dietitians' food safety knowledge", "self-operated management of foodservice operation", "enforcement of cooperation between the CEO or administrators and dietitians", "development of food safety education program for foodservice workers", "increasing of foodservice operating budget". In all of them, the dietitians' evaluation scores were significantly higher than that of administrators. In addition, four factors were extracted by exploratory factor analysis. According to the results of one-way ANOVA, operating, education, and policy support sector showed that significant differences across type of foodservice, frequency of meals served, number of meals served per day, dietitians' education level and career. On the other hand, supervision sector showed that significant differences across number of meals served per day and dietitians' employment type. In conclusion, in order to increase the quality of sanitation in the foodservice operation, we should increase sanitation performance and enforce the food-safety education for foodservice workers. In addition, government should increase the policy support.

• 한국식품조리과학회지
• /
• 제23권6호
• /
• pp.858-866
• /
• 2007

The objective of this study was to identify the job performance and perceived job importances of dietitians according to the characteristics of foodservice operations as well as dietitians. Questionnaires were distributed to 400 dietitians, and a total of 202 were received and utilized(50.5%). Statistical analysis of the data was performed using the SAS package program(version 8.2) for descriptive analysis and $X^2-tests$. The results are summarized as follows. The highest job task frequency was for sanitation management (98.5%); and then nutrition management (96.6%), cost management (92.6%), and inventory management (92.1%). The dietitians' perceived job importance was highest for sanitation management (74.3%), followed by nutrition management (68.8%) and human resource management (37.1%). Dietitians with under 3 years of experience had more difficulties, particularly in purchasing management, cost management, and sanitation management. Dietitians within contracted foodservice operations were dissatisfied by having insufficient education for cost management. Thus, programs for on-the-job and off-the-job training, reflecting dietitians' educational needs and changing job tasks should be increased.

• 한국생활과학회지
• /
• 제18권3호
• /
• pp.769-773
• /
• 2009

The purpose of this study is to examine the food consumption behavior, the attitudes to food sanitation and the HACCP(?) knowledge of college students. Questionnaires were collected from 130 students in Daejeon University. The subjects mainly purchased their food at big discount stores and thought of expiration date as a most important factor considered. When purchasing the grocery, female students seldom took the convenience cooking into consideration, however, 10.3% of male students concerned it(p<0.05). In subjects' knowledge of food hygiene, the average score was 16.21 and in their performance(p<0.05)of it, the average score was 11.14. Especially in their knowledge of separate food storage, the average point was 5.03 and in their performance of it(p<0.05), the average point was 2.84. 72% of respondents had ever experienced food sanitation education. Of students who answered that food sanitation education was very helpful, the number of students living in university dormitory or boarding houses was as much again as that of students living in their own places. 82.2% of students did not know about HACCP system. They wanted to know 'the meaning(43%)', 'the necessity' (19.6%), 'the advantage(9.3%)' of HACCP and 'the kinds of food products adopting HACCP(28%)'.

• 대한영양사협회학술지
• /
• 제13권3호
• /
• pp.250-264
• /
• 2007

The purpose of this study was to compare dietitians' with cooks' actual sterilization performance for improving points of sanitation practices of cooking instruments and facilities in Kyonggi Province school foodservices. A total of 400 questionnaires were mailed to the dietitians and the cooks at elementary and middle schools in Kyonggi Province. Finally, 140 dietitians and 140 cooks replied by making a total of 280 replies(70%). The results of this study found that the cooks' attitudes toward the sterilization of the vegetable cutter body, multiple shelf, and distributing cart showed higher frequencies than the dietitians'. Cooks disinfected the vegetable cutter blade, multiple shelf, distributing cart, cook's aprons, and 'L' transporting cart better than dietitians' guides expected. In the sterilization method, cooks performed better than indicated when cooking with rubber gloves. The most difficult thing in dietitians' managing sterilization was the lack of cooking facilities and instruments. They strongly demanded the detailed explanatory notes according to their own Cities and Provinces and the circumstantial manual of disinfection parts in School Foodservice Sanitary Management Guide. There were possibilities of food-poisoning, infection and safety incidents due to the budgetary shortage of cooking facilities and instruments.

• 대한영양사협회학술지
• /
• 제16권2호
• /
• pp.160-177
• /
• 2010

The purpose of this study was to identify job frequency and the training needs of dieticians in elderly health care facilities. This study consisted of dieticians working in elderly health care facilities with a capacity of over 50 elderly. Survey questionnaires were distributed to 190 dieticians through the mail and 106 dieticians (55.8%) participated in this study. The results of the survey showed that dieticians in elderly health care facilities frequently performed the following job: work management, safety and sanitation management, purchase management, human resource management, finance management, nutrition management, and marketing management. The job frequency in safety and sanitation management (p<0.05) and nutrition management (p<0.01) areas were significantly different by the number of dieticians. Safety and sanitation management and menu management were considered job areas that needed further training and education. Dieticians in elderly health care facilities responded that the following jobs should require not only training but are also frequently performed: safety and sanitation management, menu management, work management, and human resource management. Thus, based on the results of this study, continuous training programs in these fields should be offered to satisfy the needs of dieticians.

• 한국수산과학회지
• /
• 제39권2호
• /
• pp.59-65
• /
• 2006

Fluoroquinolones are the most common group of antibacterial agents currently used in the Korean aquaculture industry, and use of these agents has been increasing steadily. High performance liquid chromatography (HPLC) with fluorescence detection was used for the simultaneous determination of five fluoroquinolones in fish and shellfish: ofloxacin (OFL), pefloxacin (PEF), norfloxacin (NOR), ciprofloxacin (CIP), and enrofloxacin (ENRO). Fish and shellfish muscle was homogenized, and protein, lipid, and low molecular weight pigments were then excluded from the homogenate. The final eluates were analyzed by HPLC equipped with a Shiseido UG-120 type C18 reverse-phase column ($4.6{\times}250 mm$, $5{\mu}m$) and a fluorescence detector (excitation at 280 nm, emission at 450 nm). The mobile phase was 0.1 M phosphoric acid and acetonitrile solution (91:9, v/v) and tetrahydrofuran (THF) was added to it at a rate of 5 mL per a liter of the mobile phase. Adequate chromatography separation was obtained using the above method. Average recoveries of fortified samples at levels from 0.05 to 0.5 mg/kg were $72.3{\pm}2.5-84.5{\pm}1.2%$ for OFL, $82.7{\pm}3.3- 109.3{\pm}7.5%$ for NOR, $85.3{\pm}6.6-116.0{\pm}7.9%$ for PEF, $76.0{\pm}4.3-109.3{\pm}12.4%$ for CIP, and $78.7{\pm}5.9-100.0{\pm}9.8%$ for ENRO. The limit of detection of OFL was $5{\mu}g/L$, the others were $1{\mu}g/L$. We concluded that the new analytical method was suitable for the determination of fluoroquinolones in fish and shellfish.

• 한국식생활문화학회지
• /
• 제23권5호
• /
• pp.582-594
• /
• 2008

This study aimed at evaluating current sanitation management performances in Korean-Food restaurants by their operation types and to develop sanitary training posters based on the risk factors, in an attempt to improve the level of sanitation management in Korean food service facilities. Eighteen Korean-food restaurants that are managed by franchisor, franchisees as well as self-managed with large-scale and small-scale restaurants in Seoul and Gyeonggi-Do, were evaluated by on-the-spot inspectors with an auditing tool consisting of three dimensions, nine categories and thirty four items. Data were analyzed using SPSS. The total score of each group showed that restaurants managed by franchisees ranked the highest (59 out of 100 points), while self-managed, small-scale restaurants ranked the lowest (44 out of 100 points). In the categorization of sanitation management compliance, the dimensions of food hygiene during production recorded the lowest compliance rate of 47.7% (22.89/48.0 points) followed by the dimension of environmental hygiene 59.3% (20.17/34.0 points) and personal hygiene 60.5% (10.89/18.0 points). This indicated the need for urgent improvement. The items which showed the lowest compliance rates were 'proper thawing of frozen foods' (0%), 'notifying and observing heating/reheating temperature' (6%), 'using of hand-washing facility and proper hand-washing' (33%), 'monitoring temperature of frozen-foods and cold-foods' (35%), and 'prevention of cross-contamination' (36%) among thirty four items. Self-managed, small-scale restaurants, in particular, needed to improve sanitary practices such as 'sanitation education for employee', 'verifying the employee health inspection reports', 'storing food on the shelves 15 cm distance away from the wall', 'suitability of ventilation capacity of hoods' and 'cleanliness of drainage'. On the basis of the findings of this study, we developed sanitary training posters, especially for small-scale restaurant operators. This could be an effective tool to educate food service employees on sanitary knowledge and principles and could be used to improve the existing sanitary conditions in Korean food service facilities.

• Journal of Nutrition and Health
• /
• 제44권1호
• /
• pp.74-81
• /
• 2011

본 연구는 학교급식 식재료 (완제품)의 위생관리 실태와 구매실태를 파악하기 위하여 학교급식 식재료 (완제품) 납품업체 38곳의 배송직원 201명을 대상으로 위생지식수준, 위생관리 수행수준, 위생관리 현황을 조사하였다. 조사대상자는 30~39세가 41.3%, 배송경력 1~3년이 30.8%로 가장 많았고, 61.7%가 1~2회/년 위생교육을 받고 있었다. 새벽배송 학교 수는 응답자의 52.7%가 2개교로 가장 많았다. 위생지식은 3.75/7.00점으로 낮게 평가되었고, 작업장 위생관리에 대한 지식점수가 가장 높았으며, 개인위생 항목의 점수가 가장 낮았다. 자기차량으로 운행하는 직원의 위생지식 점수가 유의적으로 높았다. 위생관리 수행수준의 평균은 4.58/5.00점으로 높았으며, 검수관련 영역의 점수가 가장 높고, 배송차량 관리 영역 점수가 가장 낮았다. 육류 및 수산물 배송직원과 위생교육을 받는 직원의 위생관리 수행도가 더 높았다. 학교급식 식재료를 공급하면서 가장 어려운 점은 납품시간이었고 두 번째는 식재료 (완제품)의 온도관리였다. 따라서 영양 (교)사와 유통업체에서는 유통단계에서의 위생적인 식재료 (완제품) 관리를 위하여 배송직원을 대상으로 한 철저한 위생교육과 관리가 요구된다.