• Journal of Korean Society for Quality Management
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• v.48 no.1
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• pp.125-147
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• 2020

Purpose: This study would measure the users'perceived overall quality level of A automobile Company, which has leading market power in the domestic automobile market and analyze the causal relationships in the quality value process Model to quality capability, customer value and loyalty based on that. Especially, this study would analyze the relative impacts of the users'perceived risks appearing in the quality value process model of the formation of Quality Factors(QF), Customer Value(CV), and Customer Loyalty(CL) and analyze the moderating effect of the causal relationships among the components. Methods: For an analysis of causal relationships connected to QF, CV, and CL of the customers who purchased Auto manufacturer A's automobile users, 179 users who used within 3 years were utilized as samples for the analysis. As for QF, based on the Garvin(1988), the QF of automobiles were redesigned. For a structural equation analysis of the entire research model, the PLS(S(Partial Least Square) model was utilized. Results: As a result of an analysis, R2 of CV and CL was 0.652 for CV and 0.664 for CL, which was a very stable Goodness of fit. As a result of an analysis of the hypotheses of QF and CV, automobile performance, conformance, aesthetics, serviceability, and durability. In addition, it turned out that the perceived risk had a moderating effect on convenience, service availability, and perceived quality. Conclusion: This study found that the perceived quality risk appearing among automobile users had negative effects on the quality value process model to QF, CV and CL. In contrast, there were factors not affecting the users'quality value process in spite of the perceived risk. These factors can suggest important managerial implications in that they can be utilized as Auto manufacturer A's market-dominant strengths.

• Journal of Service Research and Studies
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• v.13 no.2
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• pp.227-245
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• 2023

As offline company and online·mobile startups meet in an untact shopping environment, competition among companies in untact shopping is increasing. In this situation, companies need their own clear strategy to create customer value. In particular, it is very important to focus on 'customer experience' to establish such a strategy in an untact shopping environment. Customer experience refers to all processes in which consumers meet and experience a company or brand at a touch point. In this processes consumers decide whether to continue to use the company and brand. In this situation, it is thought that it will be meaningful for research to examine the customer experience of untact shopping. Therefore, this study aimed to examine the customer experience of untact shopping, which is used by all generations after COVID-19, through experience quality, and to examine the impact on the expectation-confirmation Model of untact shopping. The results of this study are as follows. First, as a result of examining whether interaction quality, information quality, and outcome quality affect expectation-confirmation it was found that all qualities except interaction quality affect expectation matching. Second, as a result of examining whether interaction quality, information quality, and outcome quality affect perceived usefulness, it was found that all qualities except interaction quality had an effect. Next, as a result of applying the expectation confirmation model to the untact shopping environment and examining whether the expectation confirmation has an effect on use satisfaction, it was found that there was a positive effect. As a result of examining whether perceived usefulness affects use satisfaction, it was found to have a positive effect. As a result of examining whether perceived usefulness affects expectation confirmation, it was found that there is a positive effect. Finally, as a result of examining whether perceived usefulness affects the intention to continue using untact shopping, it was found to be positive. Next, as a result of examining the effect of use satisfaction on trust, it was found that there was a positive effect. Finally, as a result of investigating whether trust has an effect on the intention to continue using, it was found that there is a positive effect. Looking at the important results especially, information quality was found to have the greatest influence.

• Journal of Korean Society for Quality Management
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• v.43 no.1
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• pp.57-66
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• 2015

Purpose: The purpose of this study is to apply the constrained Bayesian estimation methodology for product quality control process and prove the effectiveness of the product management by comparing with the well-known Bayes estimator through data performance result. Methods: The Bayes and constrained Bayes estimators were produced based on the theoretical background and for confirming the effectiveness of suggested application, the deviation index was defined and calculated for the comparison. Results: The statistical analysis result shows that applying the suggested estimation methodology, that is, constrained Bayes estimator improves the effectiveness of the index with regard to reduce the error by matching the first two empirical moments. Conclusion: Considering the advanced Bayesian approaches such as constrained Bayes estimation for the product quality control process, the newly defined deviation index reduces the error for estimating the parameter histogram which is reflected both location and deviation parameters and furthermore various Bayesian perspective approaches seems to be meaningful for managing the product quality control process.

• IE interfaces
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• v.17 no.1
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• pp.93-103
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• 2004

Service importance has been growing increasingly as competition element of enterprises according to going on rapid softness, information and knowledge of industrial infrastructure recently. Quality management system that implemented in manufacturing sector have been spreading rapidly to service company, but the company performing pure engineering service only in construction fields performed mainly the evaluation on the operational aspect such as degree of implementation of the established system because it is difficult to objective evaluation on the activity of the established quality management system or quality assurance system. This study would like to make on offer the improvement points based on the evaluation of service quality and the itself evaluation result through the questionnaire on the service offerers and customers using the pre-qualified SERVQUAL model in establishment of the improvement goal of the company. According to the result of this study, it is analyzed a gap and required to establish a counter-plan to correct many gaps discovered between the real offered level and the expect level of custom.

• Journal of KIISE:Software and Applications
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• v.34 no.9
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• pp.797-803
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• 2007

Adaptive binarization is very important for the camera-based document recognition. This paper proposes a binarization method which can effectively adapt to the variation of image Qualify. Firstly, it analyzes the effect of binarization parameters to the result and proposes a method to measure the image quality. Then, it statistically analyzes the relationship between the image quality and the binarization parameter. Finally, it proposes a binarization method that automatically adapts to the quality of the input image, using the analysis result. The experiment results show that there is a meaningful relationship between the image quality and the binarization parameter, and therefore, the proposed method can effectively adapt to the variation of image quality.

• Journal of Korean Society on Water Environment
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• v.34 no.2
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• pp.202-209
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• 2018

The purpose of this study was to analyze the correlation between the effluent of a sewage treatment plant (STP) and the adjacent stream located downstream of the STP in Nakdong River. Flow and water quality data, such as BOD, COD, SS, T-N, and T-P data, for 12 STPs and adjacent downstream monitoring stations in the main stream and tributaries of Nakdong River were collected from 2012 to 2015. As a result of correlation analysis between river flow and water quality at the river water quality measurement point, COD, SS, and T-P were correlated positively with the river flow rate at 6, 8, and 6 points, respectively. As a result of analyzing the water quality of sewage treatment plant effluents and downstream streams, BOD and COD were correlated at 2 and 3 points, respectively. T-N showed a positive correlation at 9 points, and 7 of them had a strong positive correlation, indicating that sewage treatment effluent had a large effect on downstream streams. In this study, we found that the correlation between the river flow rate and the water quality factors (COD, SS, TP) was high at river water measurement points, and the sewage treatment plant effluent was correlated with the T-N value of adjacent streams.

• Transactions of the Korean Society for Noise and Vibration Engineering
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• v.15 no.7 s.100
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• pp.821-828
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• 2005

In our life, we have used many digital appliances. They help us to improve the quality of life but sometimes give us unsatisfactory result. Because they produce specific noise. Especially vacuum cleaner produce much noise that is very annoying. So we need to study what sound metrics affect human sensibility. In this paper, we develop sound quality index for vacuum cleaner using the sound quality metrics defined in psychoacoustics. First, we carry out the subjective evaluation of vacuum cleaner sound to verify what vacuum sound feels good to human. And then artificial neural network estimated the complexity and the nonlinear characteristics of the relations between subjective evaluation and sound metrics. Finally the ANN is trained repeatedly to have a good performance for sound qualify index of the vacuum cleaner. As a result, the sound quality index of vacuum cleaner has a correlation of $93.5\%$ between the subjective evaluation and ANN. So, there exist three factors that Is loudness, sharpness, roughness which affect the sound quality of vacuum cleaner.

• International Journal of Contents
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• v.5 no.3
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• pp.8-13
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• 2009

The recent Web service field emerges as the fastest growing IT paradigm as a result of the increasing interest in SOA (Services-Oriented Architecture) and the expansion of B2B market. With an increasing number of Web service that provide similar features, it becomes more important to provide the most appropriate service for the user's request. A service user in general requires the quality information of Web service when selecting a service among a number of similar Web services. Yet, finding a service through UDDI (Universal Description, Discovery and Integration) does not consider the non-functional aspects of users because it is only based on the functional aspects. That is, the quality, non-functional aspect will be an important factor for the mutual success of the user and provider. Using 3 factors in the Qos factors of the existing studies: the execution cost, reliability, and the quality level, the QoS of Web service is saved and the factors for the QoS are recorded in order to consider non-functional factors when selecting a Web service in this study. The Quality Broker determines the rank and shows the desired result of the service for users. The Quality Broker suggested in this thesis can be used to select a Web Service that considers the user-oriented and non-functional factors.

• Korean Journal of Soil Science and Fertilizer
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• v.50 no.1
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• pp.56-64
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• 2017

Soil quality has been regarded as an important factor for maintaining sustainability of ecosystem. Main purpose of this research was i) to select minimum factor for predicting biomass, and ii) to calculate soil quality index for biomass according to soil chemical properties. Result showed that soil pH, electrical conductivity (EC), soil organic matter (SOM), cation exchange capacity (CEC), and available phosphorus are minimum data set for calculating biomass production in soil. Selected representative soil chemical properties were evaluated for soil quality index and rated from 1 to 5 (1 is the best for biomass production). Percentage of each grade in terms of biomass production in national wide was 14.52, 35.23, 33.03, 6.47, 10.75% respectively. Although, only soil chemical properties were evaluated for calculating optimum soil quality, result of this research can be useful to understand basic protocol of soil quality assessment in national wide.

• Proceedings of the Korea Water Resources Association Conference
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• 2018.05a
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• pp.493-493
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• 2018

The purpose of this study was to analyze the correlation between the effluent of the sewage treatment plant (STP) and the adjacent stream located downstream of the STP in Nakdong River. The flow and water quality such as BOD, COD, SS, T-N, and T-P data for 12 STPs and adjacent downstream monitoring stations in the main stream and tributaries of Nakdong River were collected from 2012 to 2015. As a result of correlation analysis between river flow and water quality at the river water quality measurement point, COD, SS and T-P were correlated positively with river flow rate at 6, 8, and 6 points, respectively. As a result of analyzing the water quality of sewage treatment plant effluent and downstream stream, BOD and COD were correlated at 2 and 3 points, respectively. T-N showed a positive correlation at 9 points, and 7 of them had a strong positive correlation, indicating that sewage treatment effluent had a large effect on downstream streams. In this study, we found that the correlation between river flow rate and water quality factors (COD, SS, TP) was high for river water measurement points, and the sewage treatment plant effluent was correlated with the T-N value of adjacent streams.