• Title/Summary/Keyword: relationship-building

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Effects of Innovativeness on Customer Satisfaction in Long-Term Care Hospitals: The Effect of Internal Capacity and Location Strategy in Hospital (요양병원의 혁신성이 고객만족도에 미치는 영향 : 내부역량과 입지전략의 매개효과)

  • KIM, Duck-Ki;KIM, Woo-Jong;KIM, Mi-Ran
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.3
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    • pp.110-124
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    • 2019
  • In recent years, over-supply of hospitals has made hospital management more difficult and hospitals have introduced innovative hospital management to enhance customer satisfaction. The purpose of this study is to investigate the effect of innovativeness of hospitals on customer satisfaction by using mediating effects of hospital capacity and location strategy. The subjects of this study were selected from 120 patients and caregivers who were hospitalized in Seoul and Metropolitan area hospitals and conducted questionnaire and statistical analysis. The results of this study are as follows: Firstly, this paper shows hospital Innovativeness does not significantly affect customer satisfaction. Unlike private companies, it is urgent to develop innovativeness measuring tools that are unique to hospitals differentiated from those of general companies. Secondly, although the impact of Innovativeness on hospital internal competency and location strategy was similar, location strategy(${\beta}=0.357$) had a greater impact on customer satisfaction than internal competency(${\beta}=0.283$). This suggests that the medical institution should take precedence over the detailed preparations based on its location marketability, traffic infrastructure, building sales and medical concentration from the time of its opening. Thirdly, this paper confirms through empirical analysis that the relationship between hospital Innovativeness and customer satisfaction is completely mediated by internal capacity and location strategy. The hospital's Innovativeness is affecting customer satisfaction by enhancing the hospital's internal competencies and inducing an active attitude toward establishing a location strategy.

Bottlenecks in Building an Online Customer Base: A Experimental Field Study on Viral Marketing (온라인 고객 기반 확보의 장애 요인: 바이럴 마케팅의 현장 실험 연구)

  • Park, Sunju;Chung, Seungwha;Pyo, Na Sung;Hwang, Soonki
    • The Journal of the Korea Contents Association
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    • v.19 no.1
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    • pp.682-695
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    • 2019
  • In recent years, using a connected platform, companies have built and implemented a mobile viral marketing strategy to attract new customers and to have long-term relationships with existing customers. The emergence of interactive Web 2.0 has led to an explosive increase in customer engagement, and practitioners have become interested in connected platform to build close relationships with their customers. However, the study on the effectiveness of various customer influx methods using the connected platform that companies utilize for an increase of customer participation is insufficient. Based on the theoretical study of Sashi (2012), this study analyzes the actual mobile viral promotion of company A's open market shopping mall for the purpose of bringing new customers and having a long-term relationship with the new customers[1]. By analyzing the customer engagement type, the implications for the effectiveness of mobile viral promotion are suggested. First, as a result of the immediate effect of online viral promotion, promotions are partially effective in attracting new customers. Second, as a result of examining the change of customer engagement type in order to find out the long - term effect of online viral promotion, it was found that in most cases, new customers were not become satisfied customers and, Laggard Effect, which takes time to become a satisfied customer, has been confirmed.

Effect of microstructure of surface glaze on printability of ink-jet printing ceramic tile (표면 유약 미세구조가 잉크젯 프린팅 도자타일의 인쇄적성에 미치는 효과)

  • Lee, Ji-Hyeon;Hwang, Kwang-Taek;Han, Kyu-Sung;Kim, Jin-Ho
    • Journal of the Korean Crystal Growth and Crystal Technology
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    • v.28 no.6
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    • pp.243-249
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    • 2018
  • Ceramic tiles, which were manufactured through high-temperature firing process at over $1000^{\circ}C$, are widely used as interior and exterior materials for building construction due to their excellent durability and aesthetic of surface glaze. In recent years, the introduction of digital ink-jet printing in ceramic tiles for architectural use has been rapidly proceeding, and studies on the materials such as ceramic ink, ceramic pigment, glaze have been actively conducted. In this study, the effect of microstructure change of surface glaze on the printing properties of ceramic inks was investigated by micronization of kaolin, which is the raw material of surface glaze. Black ceramic ink was used for ink-jet printing on the surface glaze of ceramic tile to evaluate the printability by measuring the size and roundness of the printed ink dot. The relationship between microstructure change of surface glaze and printability of ceramic ink was also investigated by analyzing the surface roughness and internal micropore distribution of surface glaze.

Increased Youth Single-person Households and Solitary Deaths realized by College Students (대학생이 인식한 청년 1인 가구 및 청년 고독사 증가 현상)

  • Park, Su-Sun
    • Journal of Digital Convergence
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    • v.16 no.12
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    • pp.635-640
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    • 2018
  • The study conducted a Focus Group Interview (FGI) on college students to identify single-person households and Solitary Deaths of single-person households recognized by college students. This can be provided as basic data to address problems in single-person households and social problems such as future youth solitary death and will contribute to building a social safety net. This study conducted FGI to analyze data for five fourth graders majoring in social welfare. In the case of involuntary independent living, the high poverty and unemployment rate of single-person households was cited as the cause of economic instability, housing problems and emotional relationship formation. He said that he thinks about young loneliness because he has vague fears about what happens in the media and what can happen to them. As the number of young single-person households will inevitably increase in the coming months and economic difficulties are the biggest problem and the biggest cause of young solitude, institutional support is needed first, especially for housing costs.

A Study on the Effect of Collector Well on the Landcreep Slope (땅밀림 비탈면내 집수정 설치 효과 연구)

  • Jeon, Byeong Chu;Lee, Su Gon
    • The Journal of Engineering Geology
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    • v.29 no.2
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    • pp.123-136
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    • 2019
  • This study examines the effect of collector well installed to reduce groundwater level in the regions with the occurrence of landcreep, a soil mass movement triggered by instability on slopes. Slopes are prone to failure as a result of instability caused by its internal, topographic and geological properties as well as due to external factors such as rainfall and earthquake. In Korea during the rain season, rainfall infiltration affects the groundwater level in soil, building up porewater pressure and load, and finally drives slopes to collapse. Slope failure caused by rainfall infiltration has been leading to a drastic forest degradation. The studied slope is located adjacent to a valley, its terrain corresponds to piedmont gentle slope, while the upper part of the failure surface is steep. After reinforcing the terrain where landcreep had occurred and installing collector well on the slope, we measured the changes in the groundwater level. In order to analyze the relationship between the well and the slope, we calculated the ratio of groundwater level to rainfall before and after the installation of the collector well. As a result, it is confirmed that the ratio increases after the installation of the well, which in turn reduces the groundwater level. Analysis of the change in groundwater level after 3, 7, 15 days antecedent rainfall showed that the higher the overall groundwater level, the less the value ($r_p$) of groundwater level-rainfall ratio is, while the value becomes relatively greater when the groundwater level is low. In particular, if a slope has a large catchment basin as is in the case of the studied site, antecedent rainfall affects groundwater level in the order of 3 < 7 < 15 days.

The Burial Type and Wooden Coffin of Iksan(益山) Ssangneung(雙陵) (묘제(墓制)와 목관(木棺)을 통해 본 익산 쌍릉(益山 雙陵)의 의미)

  • Kim, Nak-jung
    • Korean Journal of Heritage: History & Science
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    • v.47 no.4
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    • pp.162-177
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    • 2014
  • This article examined the burial type, wooden coffin and its historical significance of Iksan Ssangneung, the royal tombs of Baekje. Ssangneung was found to be the royal tombs of King Mu(武王) and queen through the burial type, wooden coffin, articles such as chinese jade ornaments and the deep relationship between King Mu and Iksan region. The reason of constructing Baekje royal tombs in Iksan region can be examined at many aspects. First, Iksan was a very important place for King Mu. Because Iksan was the basis of his political growth. Also, Iksan was a important geopolitical location in relation with Silla(新羅). For this reason, Iksan was developed in earnest. The construction of major facilities such as royal palace and temples in Iksan suggest the transfer of the capital from Sabi(泗?) or the preparation and partial execution at least. However, the transfer of the capital was not completed. It can be seen as the incomplete city. However, even after King Mu Iksan was maintained as the important region by King Euja(義慈王). It can be seen through the maintenance of great temples such as Jeseoksa(帝釋寺) and Mireuksa(彌勒寺) built at later period of King Mu and royal palace area, even though royal palace had turned into the temple. These inherited consciousness may have been embodied in the act of building royal tombs of King Mu and queen.

Design and Implementation of Information Retrieval System Based on Ontology Using Semantic Web (시맨틱 웹을 이용한 온톨로지 기반의 정보검색 시스템 설계 및 구현)

  • Seo, Woo-Jin;Rhyu, Kyeong-Taek
    • Journal of Digital Convergence
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    • v.17 no.1
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    • pp.209-217
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    • 2019
  • In this paper, the purpose of this paper is to lay the foundation for the search system by using and building an online search engine suitable for the search domain and enabling search, conversion, integration and sharing of information. It is to use the ontology to infer hierarchical relationships, deduce objects based on that layer, and extract attributes to search areas that are relevant to the data that the user wants. In order to search for information in this way, the information search system was implemented by entering key words related to 'qualifications'. The implemented system arranged the meaning and relationship of each attribute online so that the general public can search information quickly, easily, and accurately. In addition, the implementation results were compared with two different search engines. Comparable search engines are Naver and Daum, the two major search engines. The search engine of this study, which was built using an ontology suitable for the search domain to perform searches using the semantic web, was evaluated to have excellent results. However, it is thought that a more formalized online location is necessary to increase the accuracy and reliability of search engines and to include more comprehensive categories of search terms.

The Analysis of the Relationships between Physical Safety in Urban Spaces and Aging in Place (도시공간의 물리적 안전과 노인들의 계속 거주와의 관계분석)

  • Park, Jong Young
    • Journal of the Society of Disaster Information
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    • v.15 no.1
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    • pp.109-120
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    • 2019
  • Purpose: This study is the analysis of the relationship between the physical safety of the urban spaces and the aging in place tendency of the elderly. Method: For analysis, the physical safety of the urban space is divided into four elements: outdoor space and building safety, pedestrian safety, transportation safety and living safety, and for aging in place, the 5-point Likert scale was used. A questionnaire survey was conducted for 411 elderly people aged 65 or older living in Seoul for each of the five urban community in Seoul. Results: 78.6% of the respondents answered that they are good at continuing to live in the present living area, the elderly living in Seoul has the high tendency of aging in place. The ratio of respondents who answered that good at living continuedly is in the order of southeast, northwest, southwest, northeast, and downtown. Conclusion: When the percentage of respondents who answered that they are good at staying in the current living area is high, not only the overall physical safety but also the average of the physical safety factors of the urban space are also high, physical safety of urban spaces is a factor affecting aging in place. Based on the results of the study, it can be applied as a method to create a safe city in the process of city development or urban renewal in the future.

Rediscussion of the Architectural construction measure of the Sacheonwangsa Temple in Silla (신라사천왕사건축(新羅四天王寺建築)의 조영척도(造營尺度) 재론(再論))

  • Lee, Jeong-Min;Mizoguchi, Akinori
    • Journal of architectural history
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    • v.28 no.5
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    • pp.43-58
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    • 2019
  • After the study of Fujishima Gaijiro(1930), although it is common to see that the Tang-ruler(唐尺) was used in the construction of the Silla Sacheonwangsa temple(679), the basis of the discrimination of the construction measure and the detection of the unit length is not actually sufficient since conventional research was done before the excavation. The study was based on archaeological results, which was secured through the excavation research(2006~2012) of the temple site in recent years, to determine the construction measure and try to detect the unit length. In the analysis of the measured value of the ruins, the numerical data were obtained through measurements on drawings of the ruins, the tendency of conversion measure's number appearing by dividing each unit length of the Goguryeo-ruler(高句麗尺) and Tang-ruler within a certain range was compared from the Wansu-je(完數制) viewpoint. The research results are summarized as follows : 1)As a result of the analysis of the distance between the site's center, the case that conversion Cheok's(尺) number is converged to the unit of Jang(丈) within the range of unit length expresses three times more in Tang-ruler, and it is confirmed that a simple multiple relationship based on the unit of Jang is established between conversion Cheok's number. 2)As a result of analysis of Bokan(梁間) of the each Corridor site and the measured value of the stonework ruins, it could be confirmed that appears overwhelmingly in the Tang-ruler when conversion Cheok's number becomes an integer within the range of unit length. The results of the analysis are judged to be a clear basis for viewing the Tang-ruler as the construction measure of the Sacheonwangsa temple. 3)The estimated unit lengths of the construction measure that were obtained from the analysis of the distance between the site'scenter, the foundation stone center distance of the building site and the measured value of the stonework ruins are slightly different. There is a limit to the verification of the construction error about this, however it is difficult to specify, it is mentioned 294.37mm which is obtained from the analysis of the distance between the site's center.

A Cultural Landscape Charactertistics of Traditional Temple Garden in China - Focusing on the Spatial Division of Buddhist Temples and the Value of Gardens - (중국 전통 사찰원림의 문화경관 특성 - 장전불교사원의 공간구획 및 원림의 가치를 중심으로 -)

  • Shin, Hyun-Sil;Lee, Hang-Lyoul
    • Journal of the Korean Institute of Traditional Landscape Architecture
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    • v.39 no.3
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    • pp.15-21
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    • 2021
  • This study studied the value of the spatial organization of the temple and the form of the garden located in the Seojang area in the southwestern regions of China. The value of the Lama temple was looked into by examining the relationship between Lamaism and Lama temple through the spatial organiz ation, building arrangement, and garden of temples that served as the center of history, culture, and politics of the time in the process of converging Buddhism introduced through China's central districts and India with folk beliefs in Seojang through the poor environment. To this end, the value of the space and garden of the Lama temple was derived through the representative Lama temples, Potala Temple, Norbulingka Temple, and Dazhao Temple. First, due to the unique environment in which ice caps and green areas coexist, the representative Lama temples in Seojang, Potala Temple, Norbulingka Temple, and Dazhao Temple, are widely distributed in the form of leaning against valleys and mountain ranges based on folk beliefs and Buddhism's Jatabuli(自他不二) and mandala. the target sites are largely divided into upper and lower spaces. Second, the target sites are largely divided into upper and lower spaces. Buildings for worship are located in the upper space, and spaces for practice and garden are located in the lower space. The garden existed in two main forms. Third, the garden existed in two main forms. Located in the center of the practice space, the garden had an ideal structure to plant bo tree to escape from the two false obsession and go to a world of truth that is with the Buddha behind the world through practice like Sakyamuni, and there was a garden around the temple where meditation and exchange took place. Evergreen coniferous forests are mainly planted in the forests.