• 제목/요약/키워드: relationship marketing theory

검색결과 180건 처리시간 0.023초

Development of a campus-based intervention program to strengthen food literacy among university students: A qualitative formative study

  • Eunji Ko;Eunjin Jang;Jiwon Sim;Minjeong Jeong;Sohyun Park
    • 대한지역사회영양학회지
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    • 제28권6호
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    • pp.495-508
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    • 2023
  • Objectives: This study aimed to develop a campus-based intervention program to enhance food literacy (FL) among university students. Methods: In the initial phase, we conducted a literature review of FL intervention studies and held in-depth interviews with university students to identify facilitators and barriers to improving and practicing FL. Expert counseling sessions were conducted with nutrition education, marketing, and service design professionals. The results of this phase led to the creation of an initial curriculum draft. In the second phase, a follow-up survey was conducted with young adults to assess the acceptability of the developed curriculum. After the follow-up survey, additional meetings were conducted with the aforementioned experts, and the curriculum was further refined based on their input. Results: An 11-week FL intervention program was devised using constructs from the Social Cognitive Theory. The weekly curriculum consisted of 90-min theory-based and 90-min hands-on experience sessions. Three primary aspects of FL were covered: nutrition and food safety, cultural and relational dimensions, and socio-ecological aspects. Program highlights included cooking sessions for crafting traditional Korean desserts, lectures on animal welfare, insights into zero-waste practices, and communal eating experiences. Based on the study team's previous research, the program also addressed mindful eating, helping participants understand the relationship with their eating habits, and providing strategies to manage negative emotions without resorting to food. Yoga sessions and local farm visits were incorporated into the curriculum to promote holistic well-being. Conclusions: This study elucidated the comprehensive process of creating a campus-based curriculum to enhance FL among university students, a group particularly susceptible to problematic eating behaviors and low FL levels. The developed program can serve as a blueprint for adaptation to other campuses seeking to bolster students' FL.

패션명품 소비자의 상표충성에 영향을 미치는 요인에 관한 연구 (Explanatory Variables of Customer's Brand Loyalty to Fashion Luxury Goods)

  • 박민주;이유리
    • 한국의류학회지
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    • 제29권11호
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    • pp.1485-1497
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    • 2005
  • The purpose of this study was to define the mutual relationship between the explanatory variables of brand loyalty and consumer's fashion luxury brand loyalty, and ultimately to show a path model of fashion luxury brand loyalty. Especially this was focused on the relationship among social risk perception, symbolism involvement, marketer leading information search, and continuing brand loyalty. In the empirical study, a questionnaire was developed through the literature search and a survey was conducted both in on-line and off-line questionnaire simultaneously. Finally 291 data from males and females who had a buying experience of luxury brand goods were analyzed. The result showed the 4 significant paths of fashion luxury brand loyalty existed, such as social risk perception$\rightarrow$symbolism involvement, social risk perception$\rightarrow$marketer leading information search, symbolism involvement$\rightarrow$continuing brand loyalty, marketer leading information search$\rightarrow$continuing brand loyalty. And the explanatory factor which has the strongest influencing power to continuing brand loyalty was symbolism involvement. The powers of social risk perception and marketer leading information search to continuing brand loyalty were weaker than symbolism involvement. The findings of this study are expected to contribute to develop a theory on the consumer's loyalty to fashion luxury goods and marketing strategies for enhancing the brand loyalty.

기업간 인터넷 전자상거래에서 구매자와 공급자간의 관계 형성에 관한 탐색적 연구: 건설부문 사례를 중심으로 (An Exploratory Study on Buyer-Supplier Relationship in B2B with Internet)

  • 김효근;조현성;최인영
    • 경영정보학연구
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    • 제5권2호
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    • pp.169-182
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    • 2003
  • 기업간 전자상거래는 기업간 거래에서 발생하는 거래비용이 감소되고 생산성은 크게 향상되어 전체시장 규모에서 차지하는 비중이 급격히 증가할 것으로 예측되었다. 또한, Malone et al.(1987)은 정보기술의 발전과 활용으로 거래비용이 감소되어 기업간 거래는 다수의 구매자와 다수의 공급자들이 거래하는 전자적 시장구조를 가지게 될 것이라고 주장하였다. 그러나, 이후의 연구들은 위계구조나 구매자가 총급자의 수를 소수로 제한하여 거래될 것이라는 사례들을 발표하였다. 본 연구는 정보기술, 특히, 인터넷의 도입이 자산 특수성과 불확실성에 어떤 영향을 미치며, 이러한 영향이 거래 구조를 어떻게 변화시키는지 인터넷 구매 시스템을 활용하여 건설자재를 전자적으로 구매하고 있는 I사의 사례를 통해 살펴보았다. 그 결과 인터넷이 구매자와 공급자의 거래에 다음과 같은 영향을 미친다는 결과를 도출하였다. 첫째, 인터넷의 도입은 전자시장의 확대를 강화하였는데 자산 특수성이 낮은 제품보다 자산 특수성이 높은 제품의 시장화를 더욱 가능하게 하였다. 둘째, 인터넷의 도입은 제품의 불확실성이나 거래의 불확실성의 감소에 직접적인 영향을 미치지 못하였다. 그러나, 사전적인 심사 프로세스에 의한 거래 당사자들의 기회주의의 감소는 전자 시장의 확대에 간접적인 영향을 미친다.

Algorithmic Price Discrimination and Negative Word-of-Mouth: The Chain Mediating Role of Deliberate attribution and Negative Emotion

  • Wei-Jia Li;Yue-Jun Wang;Zi-Yang Liu
    • 한국컴퓨터정보학회논문지
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    • 제28권10호
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    • pp.229-239
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    • 2023
  • 본 연구는 알고리즘 기반 가격차별이 부정적 입소문(NWOM)에 미치는 영향을 규명하는 것을 목표로 하며 귀인 이론을 통해 살펴본다. 또한, 고의귀속과 부정적 감정의 매개 효과과 가격 민감도의 조절 효과도 검토한다. 이를 위해 772명의 항공권을 구매한 소비자들이 설문 조사를 완료하였고, 수집된 자료는 SPSS 27.0 및 AMOS 24.0 소프트웨어를 이용하여 분석 및 검증되었다. 연구 결과는 알고리즘 기반 가격차별이 고의귀속, 부정적 감정 및 NWOM에 유의한 긍정적 영향을 미치는 것을 보여준다. 특히, 고의귀속와 부정적 감정이 알고리즘 기반 가격차별과 NWOM 간의 관계를 매개하고, 가격 민감도는 부정적 감정과 NWOM 간의 관계를 긍정적으로 조절한다. 따라서 기업들은 소비자들의 부정적인 감정을 완화하고 긍정적 입소문을 강화하기 위해 마케팅 전략에서 알고리즘의 세부 내용을 투명하게 공개하는 것을 고려해야 하며, 가격 민감도에 따라 대상 소비자들에게 맞춤형 전략을 시행해야 한다.

외식프랜차이즈 관계규범이 공정성과 재계약의도에 미치는 영향에 관한 연구 (A Study on the Effects of the Relational Norm Factor of Food Service Franchising on Perceived Fairness and Intention to Remain)

  • 서태수;박선희
    • 한국조리학회지
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    • 제19권1호
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    • pp.57-69
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    • 2013
  • 본 연구는 외식프랜차이즈 관계이해 당사자들인 즉, 프랜차이저와 프랜차이지 간의 장기적인 관계형성을 통해 경쟁력을 증진시키기 위해서 선행변수로 관계규범이 프랜차이지의 지각된 공정성에 중요하다는 관점에 기초하여, 재계약 의도에 어떠한 영향을 미치고 있는지 분석 하였다. 본 연구의 설문조사는 서울, 인천, 경기지역에 있는 외식 프랜차이즈 가맹점포수 100개 이상이며 3년차를 대상으로 편의표본추출을 하였고 유효표본 515부를 분석에 사용하였다. 연구목적에 필요한 통계적인 분석을 위하여 AMOS 17.0 를 사용하여 요인분석, 신뢰성분석, 탐색적 요인분석, 확인적 요인분석, 빈도분석의 세부적인 분석들을 실시하였다. 본 연구의 목적은 서구 전형의 이론 중심의 관계마케팅에서 한국 실정에 맞는 프랜차이저와 프랜차이지 관계에서 관계규범 요인을 정리하고 지각된 공정성, 경영 성과와 관련된 변수들 간의 연관성을 파악 하여 관계를 명확히 규명하여, 미래의 더 많은 외식프랜차이즈 산업에 있어서 프랜차이저와 프랜차이지가 긍정적인 관계형성에 관한 개념적 틀을 구성하고 프랜차이저에 대한 긍정적인 관계가치 인식을 통해 프랜차이지의 만족도와 성과(재계약)를 높이고 나아가서는 한국형 외식프랜차이즈 시스템의 발전방향과 추구해야 할 방향을 모색하고 제시하는데 기여하고자 한다.

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The Mediating Role of Brand Recall and Brand Attitude in Influencing Purchase Intention in Advergames

  • Abdul Adis, Azaze-Azizi;Kim, Hyung-Jun
    • Asia Marketing Journal
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    • 제15권3호
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    • pp.117-139
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    • 2013
  • Research on purchase intention had showed remarkable progress in contributing to the theory of consumer behavior. Despite the popularity of academic discussions on various issues influencing purchase intention, the mediating role of brand recall and brand attitude on purchase intention, in particular advergames, has not yet been well explored, especially in developing economies such as Malaysia. Furthermore, the influence of self-brand congruity, entertainment and brand placement acceptance as antecedents to brand recall and brand attitude are expected to add value to the brand recall, brand attitude and purchase intention relationships. This paper aims to investigate the impact of the mediating role of brand recall and brand attitude on purchase intention in advergames among Malaysian gamers. The antecedents towards brand recall and brand attitude are also examined to measure their influence on purchase intention. A total of 350 Malaysian gamers were interviewed through online survey in this study. The results showed that brand recall and brand attitude mediate the relationship between self-brand congruity, entertainment and brand placement acceptance with purchase intention. Also, entertainment and brand placement acceptance were found to have a significant relationship with brand recall. As expected, brand recall and brand attitude showed a positive relationship with consumer purchase intention in advergames. It was found that self-brand congruity has a significant influence on brand attitude and purchase intention. When users see the brand which matches with them, they tend to act positively toward the brand exposed in the game. This is consistent with Escalas and Bettman (2005) who suggested that the greater the congruity, the more positive the consumer's attitude toward the brand in question. This leads to game usage and purchase (Davis and Lang, 2013). In the advergaming context, the entertainment value in advergames is very important to determine the level of enjoyment and pleasure experienced by gamers during game-playing. Therefore, the more entertaining the ads, the more it will be remembered and the greater the positive behavior of the consumer towards the advergames - this ultimately stimulates their intention to purchase the brand. This study shows the effect of brand placement on brand recall and brand attitude and also purchase intention. Brand placements might not work in games due to the interactivity involved in game-playing as people could be distracted from noticing the brand placements (Yang et al., 2006). However, the significant influence of brand placements found in this study may provide major promise for advertisers. Game players may or may not explicitly remember the brands they see in the games, but these placements may influence their brand recall and brand attitude and could therefore influence later decisions (Yang et al., 2006). In this study, it was found that self-brand congruity was not significantly related with brand recall. The reason for this could be attributed to the fact that this study examined gamers who are highly involved in the interactive medium of games which force them to focus on game play rather than advertisements; the level of recognition to remember the brand exposed in the game is low and contributes to the "mismatch" between the gamers and the said brand. The present study contributes to the existing literature of the antecedents of brand recall and brand attitude in advergames. This study contributes to the role of brand recall and brand attitude as mediators in purchase behavior theory. Academically, the relationship between brand recall and brand attitude is well known in advergaming research, but their impact as important mediators on purchase intention add new understanding in the interactive communication literature. Their mediating role may provide new insights on how they facilitate the effects of self-brand congruity, entertainment and brand placement on purchase intention. Besides that, the studies on the influence of self-brand congruity on brand recall and brand attitude and also consumer intention to purchase had not well-investigated in advergames. This study contributes to fill those gaps in advergames literature. For practitioners, this study could suggest the use of illustrative or demonstrative placements of new products to help customers remember new brands, and the use of associative placements for existing products to increase consumers' purchase intention (Ho et al., 2011). To advertisers, this study may provide useful information to improve their current advertising strategies in games, for instance, by considering game players' congruity, entertainment value and brand placement factors.

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외국인 관광객 유치를 위한 충남관광 브랜드이미지 구축에 관한 연구 (Research on the Strategy to build the Tourism Brand Image for the Inducement of Foreign Tourist in Chungnam)

  • 유호종
    • 통상정보연구
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    • 제14권2호
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    • pp.121-145
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    • 2012
  • 본 연구는 외국인 관광객을 유치하기 위하여 처음으로 MPR이론(marketing PR theory)을 적용하여 브랜드이미지 구축을 시도하였다. 최근 각 지방자치단체들이 새로운 성장동력의 산업으로 관광상품(tourism service products)에서 찾고 있기 때문에 국내외적으로 격심한 경쟁에 직면해 있다. 따라서 본 연구에서는 "충남관광"만의 지역관광 브랜드이미지를 구축하기 위하여 현재 실행하고 있는 다양한 국내외 홍보현황과 과제를 분석한 후 BLC모델과 GRID모델을 확장시켜 "충남관광"의 브랜드이미지전략을 모색하였다. 그 연구결과로서 외국인들에게 "충남관광"의 한정된 브랜드 이미지를 새롭게 재포지셔닝(repositioning)함은 물론 구체적인 실행 방안들을 도출하였다. 첫째, 충남의 각 관광상품별 브랜드주기(brand life cycle: BLC)에 따라 브랜드 인지홍보, 이슈홍보, 애호도 홍보 등의 전략이 필요하다. 둘째, 관광상품별로 현재의 포지셔닝(B, C, D 영역)에서 A영역으로 재포지셔닝을 유도할 수 있는 MPR전략이 요구된다. 셋째, '충남관광'이라는 관광브랜드 이미지 구축에 일조할 수 있는 부가적인 MPR전술들도 실행되어야 한다. 이와 함께 고려되어 할 사항은 잠재 외국인 관광객들에게 '충남관광'을 체험해야 할 이유와 환경을 구축하는 것이 필요하며, 기존 관광객들에게는 신뢰와 공감을 갖도록 지속적인 관계형성을 위한 전략적 소셜미디어(SNS) 홍보가 요구된다.

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The Effect of Regulatory Focus on the Link Between Purchase Behavior and Redemption Behavior

  • Kim, Ji Yoon
    • Asia Marketing Journal
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    • 제15권4호
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    • pp.51-60
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    • 2014
  • Previous research on loyalty program has verified the factors that influence redemption behavior and the understanding of the mechanism of redemption behavior with academic and practical implications. However, these research has not proven boundary conditions in which the phenomena can be strengthened or weakened- that is, the moderating effect remains unclear. The inclusion of moderating variables can provide a more extensive understanding of the mechanism of this behavior from academic and managerial perspectives alike. Therefore, this current research proposes regulatory focus as a moderating variable, which has received scarce attention in the study of loyalty program behavior, especially individual characteristic variables that, in turn, affect the consumers' purchasing behavior in various ways. Previous research on consumer decision making investigates the differential role of regulatory focus as a series of stages. Regulatory focus theory posits that people depend on the two types of regulatory focus when pursuing goals: promotion focus vs. prevention focus. The former induces tendencies to recognize a goal as a hope and ideal, as something that satisfies the need for accomplishment, and to be sensitive to the presence of a positive outcome of the match and to match the pursuit of goals. On the other hand, the latter tends to regard a goal as the responsibility or obligation to achieve the goal, has a tendency to avoid failure to meet a target, and is sensitive to the presence of the negative consequences that do not reach the target. The following propositions are suggested: 1) The effect of higher accumulation effort level on delaying point redemption speed will be relatively more pronounced for customers with prevention focus. 2) The effect of higher accumulation effort level on large redemption unit size will be relatively more pronounced for customers with prevention focus. 3) The effect of higher accumulation effort level on hedonic redemption ratio will be relatively more pronounced for customers with promotion focus. Therefore, this research provides a moderating variable that has the potential to be used as a reference for market segmentation and affects the relationship between point accumulation effort and three sides of point redemption behavior. On this basis, the direction for the future research on this issue is recommended. Future research could verify these propositions conducting a survey of customers' propensity of regulatory focus in conjunction with the history of the loyalty program of data. This would provide a more realistic effect on the usage behavior of loyalty program consumers by providing useful implications for both marketing practitioners and researchers.

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고객의 지각된 쇼핑경험에 대한 마케팅 이론적 접근 (A Marketing Theory-Based Approach to Customer's Perceived Shopping Experience)

  • 윤성준;최동춘
    • Asia Marketing Journal
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    • 제10권1호
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    • pp.95-131
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    • 2008
  • 본 연구는 고객이 쇼핑할 때 지각하는 경험의 요인들을 Schmitt(1999)의 전략적 경험모듈에 기반을 두고 쇼핑경험을 5개 요인(감각, 감성, 인지, 행동, 관계)으로 분류하고, 쇼핑경험에 영향을 미치는 고객 특성으로 구성된 선행변수와 결과변수를 가설적 관계를 통해 검증할 것을 주목적으로 한다. 세부적으로 본 연구는 아래와 같은 4개의 주요 연구목적을 수행한다. 첫째, 본 연구의 이론적 개념틀이 되는 전략적 경험 모듈을 구성하는 5개 요인들 간의 역학적 관계에 대해 규명한다. 특히, 총체적(holistic) 경험특성을 주장한 이론적 배경에 입각하여 경험요인들간의 상호작용관계에 초점을 둔다. 둘째, Schmitt(1999)에 의한 경험의 유형화를 이용하여 소비자가 지각하는 총체적 쇼핑 경험을 중심으로 이에 영향을 미치는 선행변수로써 고객의 쇼핑동기(motivation)와 쇼핑관여(involvement)에 대한 이론적 고찰과 함께 쇼핑동기의 유형(제품 중심적/경험 중심적)에 따라 고객이 지각하는 고객의 경험요인에 어떤 영향을 미친다는 가정 하에 백화점, 할인점, 그리고 인터넷 점포를 대상으로 이들 점포에 대한 쇼핑경험이 점포 재방문 의향에 미치는 영향력을 규명한다. 마지막으로 쇼핑경험에 대한 고객의 선호도와 점포재방문간의 관계를 전략적 경험모듈을 중심으로 포지셔닝하는 쇼핑경험 포지셔닝 맵을 개발한다. 본 연구에서 도출한 주요 연구 결과는 다음과 같다. 첫째, 전략적 경험모듈의 특성에 대한 가설의 검정 결과에 따르면 5개 경험요인들은 높은 수준의 상관관계를 가졌다. 둘째, 쇼핑동기는 인지적 경험과 감성적 경험의 선호도에 대해 효과적인 영향력을 행사하는 것으로 판명되었다. 즉, 제품 중심적(경험 중심적) 쇼핑동기를 가진 고객은 인지적 (감성적)경험을 선호하는 것으로 입증되었다. 셋째, 쇼핑관여도는 감성적 경험과 유의한 관계를 보여 주었다. 마지막으로 경험 포지셔닝 맵의 개발에 따른 유통전략에 관한 전략적 시사점을 제시하였다.

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수산물의 유통단계별 가격간 장기균형관계와 인과성 분석 -부산지역의 갈치, 오징어를 중심으로- (A Study on the Long-run Equilibrium Relationship and Causality between the Prices of Fisheries Products at Different Levels of Distribution -Focused on Hairtail and Squid in Pusan-)

  • 강석규;이광진
    • 수산경영론집
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    • 제29권2호
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    • pp.77-96
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    • 1998
  • Fisheries products in Korea generally go through three markets, namely the wholesale market at production site (Market A), the wholesale market at consumption site (Market B), and the retail market (Market C), from producers to end consumers. As the products move from Market A through Market B to Market C, the marginal gap of prices asked in these markets demonstrates an apparent relationship. The producers, middlemen, consumers, and governmental departments concerned may influence the marketing prices of fisheries products. This study employing the cointegration theory tries to investigate whether causality of the price-setting among these markets exists and, if any, what it is. The authors have focused their attention on fisheries markets in Pusan, analyzing the long-run equilibrium relationship and causality between the prices of hairtail and squid among markets at different levels. Data used in this study cover the period f개m August 1984 to December 1997 fer hairtail, and the period from May 1989 to December 1997 for squid. The main findings of the study may be summarized as follows: First, regardless of the price time-series of hairtail and squid in individual market, the first difference is necessary fur satisfying the stationary conditions since each time-series is a first integration. This means homogeneous integration of time-series, which is a requirement of the long-run equilibrium of prices at different markets, is satisfied. Second, the study of the long-run equilibrium relationship between the prices at Market A and Market B shows that a long-run equilibrium relationship does exist for selling prices of the two species at Market A and Market B. Third, the ECM (error correction model ) used here to describe the long- and short-run dynamics of price change demonstrates that, in the case of squid, the price change in Market A will lead to a corresponding price change in Market B in the long-run period. In the short-run, however, the price at Market H is not only influenced by the price change in Market A but influence the price at Market A as well, that is, the Prices between Market A and Market B have a feedback effect. It should be stressed that the limitation in data collection, which cover only two species of hairtail and squid, is likely to cause a sampling bias. Nonetheless, we may conclude that a dynamic relation in the formation of prices does exist in view of the transaction amount of species at different markets. It is believed that the conclusion drawn from this study would not only contribute to a long-lasted debate on the direction of causality of price-setting among academic circle and fishing community, but would provide a useful standard for the policy makers in charge of the price-setting of fisheries products as well.

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