• Title/Summary/Keyword: relationship management

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A Study on the Role of Safety Climate in the Safety Management System -focus on OHSAS 18000certification-

  • Deng Hua;Kim Chang-Eun
    • Journal of the Korea Safety Management & Science
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    • v.8 no.2
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    • pp.1-12
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    • 2006
  • The purpose of this research is to understand the role of safety climate in the safety management system. Based on the 121 responses from facilities got Occupational Health & Safety Assessment Series (OHSAS) 18000 certification, the results of statistic analysis show that there is significant relationship between safety climate, work attitudes and Organizational Citizenship Behaviors (OCB). The most important finding is the relationship between safety climate and organizational commitment will mediate the relationship.

Relationship between Self-management, Stress Coping and Physical Self-concept of Healthy Exercise Participants (건강운동참여자의 자기관리, 스트레스 대처 및 신체적 자기개념의 관계)

  • Pyun, Seog-Hoan;Ryu, Jin-Ho;Kim, Do-Jin
    • Journal of Industrial Convergence
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    • v.20 no.9
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    • pp.119-129
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    • 2022
  • The purpose of this study was to investigate the relationship between self-management, stress coping, and physical self-concept of health exercise participants. To this end, a total of 274 questionnaire results were obtained by visiting 12 fitness center in the metropolitan area that is running a health exercise program. This was analyzed through the SPSS program, and the following results were obtained. It showed a significant explanatory power in the relationship between self-management and stress coping of health exercise participants. In addition, it also showed significant explanatory power in the relationship between self-management and physical self-concept. Finally, it showed significant explanatory power in the relationship between stress coping and physical self-concept. Through this study, it was found that there was a significant causal relationship between self-management, stress coping, and physical self-concept of healthy exercise participants. In follow-up studies, an in-depth analysis of self-management is required through the causal relationship with environmental factors related to self-management.

An Exploratory Study of Cooperative Relationship and Influencing Factors of Cooperating Performance in Interhospital Cooperative Relationship (협력병원간 협력내용과 성과의 영향요인에 대한 탐색적 연구)

  • 김광점;김인수
    • Health Policy and Management
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    • v.12 no.2
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    • pp.115-135
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    • 2002
  • Many tertiary hospitals have started to establish cooperative relationships with small and medium sized hospitals in Korea. But the performance of the relationship is not satisfactory to both of partners. The relationship and performance of cooperation for small and medium sized hospitals are analyzed according to the framework of inter-organizational cooperation. Data are collected by 4 focal hospital and 34 small and medium sized hospitals through interview and questionnaire. The findings are : a) The cooperation is focused on management area, such as healthcare technology transfer and information sharing, rather than patient referral. b) Patient referral is not yet active in cooperative relationship. But some partner hospitals which is located close and managing internal organization for cooperation show a significant number of referrals. c) The characteristics of high performers are positive attitude about cooperation, and recognition of the relationship as flexible, experiences of cooperation, internal and external management activities.

The Relationship between Management bonuses with Earnings stability in Information technology and Computer listed companies on the Tehran Stock Exchange

  • Moghani, Reza;Mohammadi, Shaban;Esmaeilioghaz, Hamed
    • The Journal of Economics, Marketing and Management
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    • v.4 no.4
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    • pp.17-24
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    • 2016
  • The purpose of the present study is to investigate the relationship between Management bonuses and earnings stability of the listed companies on the Tehran Stock Exchange (TSE). The population includes 94 firms selected through systematic sampling. The data is collected from the audited financial statements of the firms provided by TSE's website from 2009 to 2016. The results of multiple linear regression analysis show that there is a significant relationship between Management bonuses and earnings stability. The aim of this study primarily investigating the relationship between earnings stability and management bonus. In the case of this target, the next goal of this research is to develop a proposal for legislation in the domain of capital market, students and faculty as well as accounting information users provide research interests. Observations show many companies despite the decline in profitability, bonus managers to continually pay. Increase in listed companies Stock Exchange as well as the importance of communication between earnings quality and bonus managers in Financial Accounting the authors created an incentive to research about this relationship do. The results of this research could be the development of literature done in the past. Thus, more knowledge about the issue of sustainability and its relation to bonus managers the users of accounting information, accounting courses provide students and faculty.

The Effects of Apparel Stores' Internal Marketing and Internal Customer Relationship Management on Employees' Attitude toward Change (의류전문 점포에서 내부마케팅과 내부고객관계관리가 종업원들의 변화에 대한 태도에 미치는 영향)

  • Row, Young;Park, Jae-Ok;Lee, Kyu-Hye
    • Journal of the Korean Society of Clothing and Textiles
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    • v.31 no.3 s.162
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    • pp.387-397
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    • 2007
  • Due to the recent trend of relationship marketing and characteristics of the apparel retail industry that relys heavily on employees' performance, internal marketing toward the employees gives a critical influence on firms' overall performance. This study is aiming at the factors of internal marketing and relationship management that enhance positive attitude toward change. A survey questionnaire was developed and about two hundreds department store sales staffs working for apparel brands participated in the empirical study. Factor analysis ensured the existence of five aspects of internal marketing: educational training, internal communication, power endorsement, management capability and incentive system. Results indicated that age, marital status, years of employment, position rank, and salary types of salespersons had significant influence on internal marketing factors. Incentive system had significant influence on internal customer relationship management. Internal customer relationship management had significant impact on employees' attitude toward change. Educational training had significant influence on employees' perceived importance of change. Educational training, power endorsement and incentive system affected employees' perceived outcome of change.

How Practitioners Perceive a Ternary Relationship in ER Conceptual Modeling

  • Jihae Suh;Jinsoo Park;Buomsoo Kim;Hamirahanim Abdul Rahman
    • Asia pacific journal of information systems
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    • v.28 no.2
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    • pp.75-92
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    • 2018
  • Conceptual modeling is well suited as a subject that constitutes the "core" of the Information Systems (IS) discipline and has grown in response to IS development. Several modeling grammars and methods have been studied extensively in the IS discipline. Previous studies, however, present deficiencies in research methods and even put forward contradictory results about the ternary relationship in conceptual modeling. For instance, some studies contend that the semantics of a binary relationship are better for novices, but others argue that a ternary relationship is better than three binary relationships when the association among three entity types clearly exists. The objective of this research is to acquire complete and accurate understanding of the ternary relationship, specifically to understand practitioners' modeling performance when utilizing either a ternary or binary relationship. To the best of our knowledge, no previous work clearly compares real-world modeler performance differences between binary and ternary representations. By investigating practitioners' understanding of ternary relationship and identifying practitioners' cognition, this research can broaden the perspective on conceptual modeling.

A Study on Web Service Quality and Role of Relationship Quality of Job Information Sites (취업정보사이트의 웹서비스품질과 관계품질 역할 연구)

  • Cho, Chul-Ho
    • Journal of Korean Society for Quality Management
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    • v.40 no.2
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    • pp.219-230
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    • 2012
  • These days, getting a gob is emerging as a hot social issue, and specialized sites offering job information are rapidly increasing. On the contrary of quantitative increase, job information sites have lots of problems with respect to satisfying customer's needs. This study is designed to explore web-site service quality factors in job information site, and relationship among characteristic web service quality, customer satisfaction, relationship quality and reuse intention. In this study we found that customer satisfaction is prior to relationship quality, which decide long-term customer relationship. And also, Trust which is one of the relationship quality and customer satisfaction affect customers reuse intent respectively. This study also found that characteristic service quality in related to job information site can be composed of four factors such as delivery of information, customization, web design and interaction. Delivery of information, web design and interaction affect trust, and web design and interaction affect customer satisfaction. And also relationship quality is prior to reuse intention.

A study on the relationship of software quality and project performance (소프트웨어 품질과 프로젝트 성과와의 관계에 관한 탐색 연구*)

  • Kim, Kwang-Hyun
    • Management & Information Systems Review
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    • v.25
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    • pp.275-296
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    • 2008
  • We tested the relationship of elements in influence about software performance. our research is detect the significant element in the software system. we affronted to find relation elements with software quality and seek what relationship is the most important in performance activity. this study's result will be useful for them ; first, give to product a high quality guide line to software developer. second, it will be use for basic information about in software examine research.

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Development of a Prototype Software for a Corporate Customer Relationship Management in the Postal Service (우편 서비스의 법인 고객관계관리를 위한 프로토타입 소프트웨어 개발)

  • Kim, Yong-Soo;Choeh, Joon-Yeon
    • IE interfaces
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    • v.25 no.2
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    • pp.229-240
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    • 2012
  • Conventional research on customer relationship management(CRM) in general has focused on the effects of individual customer's satisfaction, retention and profit management. However, corporate customers are more profitable than individual customers because of high volume and frequent transactions between companies. In this article, a prototype for a corporate customer relationship management is developed in the postal service. First, the frequency and amount of customers' usage were examined, and thereby the corporate customer rating scheme was established to provide customized service. Second, five different types of usage patterns were determined using clustering analysis. In addition, we presented the rationales behind the five types of patterns. Third, RFM(recency, frequency, monetary) analysis was performed, and then action plans were developed to increase sales. Finally, the prototype software was developed to automatically perform the above analysis using MS Excel program.

A Study on the Introduction and Application of Policy Customer Relation Management System in Special Libraries: Based on Case Study of Ministry of Unification (전문도서관에서의 PCRM 시스템 도입과 적용에 관한 연구: 통일부 사례를 중심으로)

  • Song, Sung-Seob
    • Journal of the Korean Society for information Management
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    • v.25 no.3
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    • pp.119-141
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    • 2008
  • This study examines firstly concept and present condition of Policy Customer Relationship Management(PCRM) system which applying in the governmental dimension Customer Relationship Management(CRM) system of enterprises(proft-making organizations), comparison of PCRM and CRM, and definition of customer and customer classification process as a key of PCRM. Next, investigates applying plan in the other special libraries of governmental institution through the case study of Information Center on North Korea(special library attached to the Ministry of Unification) and relationship with different connection systems attempted in e-government(Enterprise Architecture). Lastly, through this, considers complemental issues for developmental fixation in special libraries.