• Title/Summary/Keyword: relationship management

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A Study on Logistics Activities and Business Performance of Korean Industries (한국제조업체의 물류활동과 기업성과에 관한 연구)

  • 이덕수
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.21 no.48
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    • pp.89-99
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    • 1998
  • The purpose of the study was to identify the relationship of the logistics activities with the overall performance among the Korean industries, in order to suggest ways of enhancing the level of effectiveness in logistics management. On the basis of current logistics literature and research data, an analysis had been attempted to provide the study with a theoretical framework, followed by an empirical research that analyzed, among the randomly selected companies, the relations between logistics activities and management policy; logistics activities and logistics environment; logistics environment and the usage of computer software; management policy and the usage of computer software; management policy and performance; logistics environment and performance. Analyses of the data suggested that the companies that lay heavy emphasis on logistics effectiveness showed higher performance; management policies of the companies are influenced by their logistics characteristics; the more strongly is a company oriented logistically, the higher effectiveness in logistics activities it maintains; there is a significant relationship between the logistics environment a company is operated in and the company's reliance on logistically oriented information technologies; there is a close relationship between a company's logistics activities and its business outcome.

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A Study on Hotel CRM(Customer Relationship Management) using Big Data (빅 데이터를 이용한 호텔 CRM에 관한 연구)

  • Kong, Hyo-soon;Song, Eun-jee
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2013.05a
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    • pp.706-707
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    • 2013
  • 최근 스마트 폰 출현에 따른 모바일 환경의 발달과 지속적인 IT 발달로 인해 새롭게 창출, 유통되는 정보가 기하급수적으로 증가하여 실시간으로 소비자의 니즈를 파악할 수 있는 가장 효율적인 방법은 블로그나 SNS 등과 같은 빅 데이터를 이용하는 것이다. 따라서 기업이 효율적인 고객관계관리(CRM:Customer Relationship Management)를 실행하기 위해서 빅 데이터는 매우 필요한 자원이다. 그러나 고객에 대한 서비스와 관리가 매우 중요한 호텔기업에 있어 현재 우리나라에서는 빅 데이터를 이용한 CRM 은 매우 부족한 상황이다. 본 연구에서는 빅 데이터를 이용한 CRM에 대한 고찰을 하고 빅 데이터를 이용한 호텔 CRM을 제안한다.

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The Literature Study of the Relationship of Corporate Social Responsibility and Corporate Performance (기업의 사회적 책임과 기업성과의 관계에 관한 문헌연구)

  • Park, Seung Koo;Lee, Jae Yeon;Park, Seung Bae
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.7 no.1
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    • pp.95-110
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    • 2011
  • Since the mid-1990s, the corporate social responsibility(adhere CSR) has risen as an important issue in Korean company. We have classified 3 effects of CSR activities on corporate performance. That is, this study investigates the relationship between CSR and corporate performance, which are financial performance, marketing performance, human resource and organization performance. Previous literatures discuss how CSR activities influence on corporate performance. But they have not reached at a clear conclusion and the issue is still debate. The relationship between CSR and corporate performance is actually more complicated, so this study is to review literature of various perspective. In this study, CSR management tool proposed for effective and efficiency CSR management by literature review. A right measure is fundamental factor for effective and efficiency CSR management. This study provide fundamental tip for CSR measure using of principles of ISO 26000.

A Case Analysis on Safety Researcher Relationship during 2011-2013 (2011년부터 2013년까지의 안전 분야 연구자들의 연관도 분석 사례)

  • Yang, Byounghak
    • Journal of the Korea Safety Management & Science
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    • v.16 no.4
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    • pp.247-255
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    • 2014
  • Safety management is becoming one of the most hot research issues in Korea. We collected the researcher information in two safety related journals of the journal of the Korea safety management & science and the journal of Korean society of safety. Social network analysis was used to analyse the research relationship among the authors in each journal. The degree centrality, the betweenness centrality, the closeness centrality and the proximity prestige centrality on each researcher were calculated to find out most influenced researcher. Biggest research groups in each journal were introduced by clustering technique.

The Research on the Relationship of Cosmetologists' Health Characteristics with Demographic, Health Management, and Working Environment Characteristics (미용사의 건강특성과 인구통계학적 특성, 건강관리 특성, 근무환경 특성과의 관계에 관한 연구)

  • An, Hyeonkyeong
    • Journal of Fashion Business
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    • v.18 no.5
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    • pp.99-115
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    • 2014
  • This thesis aimed examine the relationship between the health characteristics (musculoskeletal, respiratory, skin, digestive, nervous mental system) of cosmetologists and their demographic, health management, and working environment characteristics to help cosmetologists maintain a healthy work life while solving health problems. These research was carried out via survey and statistics analysis. A total of 279 cosmetologists living in Seoul, Kyeongkido, and Choongchungdo from 8 July to 30 August, 2014 were surveyed. Frequency, mean, factor, and regression analysis were carried out on the data with SPSS(V. 14). The results were as follows; (1) a relationship between health & the demographic characteristics of gender was found;- (2) health and the health management characteristics of interest in health problem prevention, active exterior health support, muscular exercise, interior health support, and stress management were found to be related;- (3) health and working the environment characteristics of working time per day, and work days per week were related.

Role of Supervisor Behavioral Integrity for Safety in the Relationship Between Top-Management Safety Climate, Safety Motivation, and Safety Performance

  • Peker, Mehmet;Dogru, Onur C.;Mese, Gulgun
    • Safety and Health at Work
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    • v.13 no.2
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    • pp.192-200
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    • 2022
  • Background: This study examines whether employee perceptions of supervisor behavioral integrity for safety moderates the relationship between top-management safety climate and safety performance (i.e., safety compliance and safety participation) and the mediated relationships through safety motivation. Methods: Data collected from 389 blue-collar employees were analyzed using latent moderated structural equation modeling. Results: The results indicate that the relationship between top-management safety climate and safety behavior, and the mediating role of safety motivation were replicated. Moreover, the results show that the mediated relationships between top-management safety climate and safety behaviors through safety motivation were stronger for employees who report high supervisor behavioral integrity for safety. Conclusion: The study findings suggest the role of supervisor behavioral integrity for safety in clarifying how the employee perceptions of top-management safety climate transfer to the employee safety behaviors through the motivational pathway.

The Effect of CRM Factors in Supply Chain Management of Fashion Apparel Company (패션기업의 SCM환경에서 관계구축에 영향을 미치는 CRM요인)

  • Son, Jin Ah
    • The Journal of the Convergence on Culture Technology
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    • v.3 no.4
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    • pp.137-144
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    • 2017
  • The purpose of this study is to examine the effectiveness of Customer Relationship Management (CRM) factors in the Supply Chain Management (SCM) context focusing on ashion apparel company. Especially, this study reveals whether a long term relationship is beneficial for all businesses regardless of negotiation power leverage. To this end, the mixed research methods that combined qualitative and quantitative approaches were conducted. The findings of this study are as follows: First, the research model which is CRMs for interactive relationship building were developed. Second, cause-and-effect relationships in the proposed model were partially supported depending on CRMs. The most effective CRMs offered are a guarantee of sales and a special discount. Customized products and quality, convenience, competitive pricing, and development of a product/system/service were effective to ultimately increase a switching cost.

Investigating the Relationship of Sustainability Factors with Project Management Success

  • Khalilzadeh, Mohammad;Akbari, Hassan;Foroughi, Amin
    • Industrial Engineering and Management Systems
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    • v.15 no.4
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    • pp.345-353
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    • 2016
  • One of the main concerns of the present age, is attending to the issue of sustainability that in recent decades, the concept of it has grown in terms of recognition and importance. Sustainability have defined further the development of the welfare and living standards of the present generation, without the lives of future generations is at stake. One of these tasks of the business is project management and today, "green or sustainable project management" as one of the most important global trends of project management have been identified. The issue of present study was to investigate the relationship of sustainability factors with success of a project. The population of the research consists of directors of oil and gas in the South Pars region including 150 people that according to Cochran formula, the number of samples were obtained 108 people. In this study, data collection was conducted based on a structured questionnaire that from a sample set of questions was used for sustainability impact on 6 scale of project management success. For this purpose, the whole five-item Likert has been used. Also for statistical analysis, PLS software was used. The results of path analysis at confidence level of 95%, showed a significant relationship exists between "sustainability factor" and "project success criteria." Since the correlation coefficient is positive, so this type of relationship is positive. Thus all the hypotheses at confidence level of 95 percent was confirmed and it became clear that there is a significant positive relationship between "sustainability factors" and "project success criteria."

The Relationship Between Human Resource Management Practices, Work Engagement and Employee Behavior: A Case Study in Vietnam

  • PHAM, Thi Ngoc Mai
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.4
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    • pp.1003-1012
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    • 2021
  • This study aims to identify the relationship between human resource management practices, work engagement, and proactive behavior of health workers in Gia Lai Province in Vietnam. Based on theoretical frameworks of human resource management, work engagement, and proactive behavior, this study developed a research model and tested its relationship between human resource management practices, work engagement, and the proactive behavior of healthcare workers in Gia Lai Province. This research has used a mixed research method with qualitative and quantitative research. The quantitative research was conducted by survey with 232 health workers. The hypotheses were tested by using structural equation modeling (SEM). The findings showed that human resource management practices have a positive and significant influence on proactive behavior, which directly influences healthcare workers' work engagement. Besides, work engagement plays a role in mediating the influence of human resource management practices on proactive behavior. This research implies that health care organizations should pay more attention to human resource management practices to improve work engagement that assists in increasing employee proactive behavior. Efficient human resource management practices help boost work engagement and, initiality, improve the quality of health care services and minimize errors in treatments.

The Effect of Information Technology on Arms-Length Buyer-Supplier Relationship

  • Kim, Soo-W.
    • International Journal of Quality Innovation
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    • v.9 no.3
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    • pp.57-69
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    • 2008
  • This paper posits that arm's length buyer-supplier relationship as the intermediate type between market exchange relations and strategic partnership might be advisable, and information technology may have a role as a mechanism actualizing the effects of such arm's length relationship by strategic supply-line diversification. Based on the theoretical analysis on interactive feedback relationships among IT level, buyer-supplier relationships, and supply chain structure, we suggest a set of advisable buyer-supplier relationship type for efficient supply chain management. Also, doing so would be helpful in suggesting a dynamic IT investment and adoption model appropriate for the establishment of productive buyer-supplier relationship, and further in providing theoretical foundations and practical guidelines on the role and function of B-to-B E-commerce for efficient SC integration.