• 제목/요약/키워드: record manager's job satisfaction

검색결과 2건 처리시간 0.024초

기록물관리 전문요원의 직무만족도에 관한 연구 (A Study on Job Satisfaction of Records Managers)

  • 유현경;김수정
    • 기록학연구
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    • 제47호
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    • pp.95-130
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    • 2016
  • 본 연구의 목적은 기록물관리 전문요원의 직무만족도를 조사하고 직무만족도에 영향을 미치는 요인들을 파악함으로써 이들의 직무만족도를 향상시킬 수 있는 방안을 모색하는 것이다. 이를 위한 보다 구체적인 연구 질문은 첫째, 기록물관리 전문요원의 전반적인 직무만족도는 어떠한가, 둘째, 기록물관리 전문요원의 개인적 특성에 따라 직무만족에 영향을 미치는 요인에 차이가 있는가, 셋째, 직무만족도에 가장 큰 영향을 미치는 요인은 무엇인가로 설정하였다. 연구 방법은 문헌조사 및 기록물관리 전문요원들을 대상으로 설문조사 및 면담을 실시하였다. 설문 문항은 직무만족과 관련된 이론에서 내용이론 중 허즈버그(Herzberg)의 2요인이론과 과정이론 중 애덤스(Adams)의 공정성이론을 기본으로 하였으며, 설문문항을 구성하기 위하여 박병용(2012)의 연구를 참고하였다. 현직에 있는 기록물관리 전문요원 60명을 대상으로 실시한 설문조사 결과는 통계프로그램인 SPSS for Windows ver. 20.0을 이용하여 분석하였다. 추가적으로 설문조사 대상자 중 2명의 기록물관리전문요원들과 면담을 실시하여 직무불만족사항과 개선방안에 대한 의견을 수집하였다. 통계 분석 결과는 다음과 같다. 첫째, 조사대상자의 전반적인 직무만족도는 평균 3.2로 조금 만족하는 수준을 보였으며, 근무기간, 기록관리 담당 인원수, 이전 공직근무 경력 등의 개인적 특성에 따라 직무만족도에 차이가 있는 것으로 밝혀졌다. 둘째, 허즈버그의 2요인 이론에서 제시한 바와 같이 동기요인(만족요인)이 위생요인(불만족요인)에 비해 기록물관리 전문요원의 직무만족도에 더 큰 영향을 주는 것으로 나타났다. 세부적으로는 동기요인에 해당하는 '직업의식' 요인의 영향력이 가장 큰 것으로 나타났다. 이상의 통계분석과 면담 결과를 바탕으로 하여 본 연구는 기록물관리 전문요원의 직무만족도 개선방안을 다음과 같이 제안하였다. 첫째, 기록관리에 관한 기관 내부 직원들을 포함한 외부의 인식을 개선해야 한다. 조사대상자들의 응답을 종합해보면 직무에 대한 불만족은 대부분 기록관리에 대한 인식 부족에서 비롯되었다. 따라서 기관장, 국가기록원, 기록물관리 전문요원 모두가 인식 제고를 위해 노력해야 한다. 특히 기록연구사 개인의 적극적인 노력을 통해 처리과의 관심을 유도해야 한다. 둘째, 기록관리전문가로서 정체성을 확립해야 한다. 이를 위해 재교육을 통한 전문가로서의 역량을 강화하고, 소수직렬로서 관료제 사회 안에서 행정가로서만 자신을 인식하는 것에서 벗어나 자신의 직무의 중요성을 인식하며, 다양한 기록공동체 활동에 적극 참여하여 개인의 한계를 뛰어넘어야 한다.

대학종합병원 수간호사의 업무분석과 모형연구 (Analysis of the Work of the Head Nurse and a Work Model for the Head Nurse in University Hospitals in Korea)

  • 김인숙
    • 대한간호학회지
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    • 제19권2호
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    • pp.212-222
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    • 1989
  • When the head nurse who is pivotal in the nursing service administration of the hospital performs efficiently as a first-line manager, the effectiveness of the nursing unit, which includes the quality of nursing care, the jab satisfaction of staff members, and the cohesiveness of staff members is increased. With this point of view in mind, the researcher carried out a study to determine the actual work (the content of the work, the work process, the role of the head nurse, the activity media, and the purpose of the work) of the head nurse in a university hospital in Korea. In addition, this study was also carried out for the purpose of preparing an ideal model for the work of the head nurse. The research subjects were 39 head nurses. This included all the head nurses in two university hospitals except those who were working in outpatient care, operating rooms, central supply, nursing administration, in-service education and emergency care. Data were collected from September 24th to October 21th, 1987 and April 4th to 12th, 1988. A work activity record on which the head nurse recorded directly in a chronological narrative form, was used as the research instrument. The 234 work activity records, 39 head nurse's continuous recording over 6 days(from Monday to Saturday) were collected and analysed. The results were as follows ; 1. With regard to the work content for the total daily work of the head nurse, 45.2% of the activities were managerial activities but 58.1% of the head nurse' s time was spent in direct patient care. 2. With regard to the work process of the head nurse, specifically the location, the size and membership of groups contacted, the results were as follows : 1) Of the total daily work activities 92.4% were carried out in the nursing unit and this occupied 84.5% of total daily work time. Direct patient care was generally performed on the nursing unit and managerial work was performed in other areas. 2) Of the total daily work activities, 73% was with one or more persons and 51.2% of total daily work time was spent in groups. 3) A total of 51 persons, working in different capacities were contacted. These included 21 persons giving patient care, 19 persons working in nursing unit management, and 7 persons working in human resource management. 3. With regard to the head nurse's role in work activity, 53.3% of total daily work activities involved the informational role, 26.9%, the interpersonal role and 19.9%, the decisional role. With regard to time, 57.7% was spent in the informational role, 23.9%, in the interpersonal role and 18.3%, in the decisional role. When the head nurse performed managerial work, she gave nearly equal emphasis to all three roles when she gave direct patient care the informational role was increased. 4. With regard to the activity media, the number of unscheduled activities accounted for 27.1% of the activities, scheduled activities, 24.3%, desk work activity, 22.1%, rounds, 12.5% and telephone calls, made or received, 14.0%. In daily total work time managerial work related to desk work and scheduled activities were high, ranging from 29.8% to 29.9% but for direct patient care time, scheduled activities and unscheduled activities were high, ranging from 23.6% to 35.3%. 5. With regard to the purpose of the work performed, 54.4% of the total daily work was concerned with the team and 41.4% was concerned with the agency. The managerial work was concerned mainly with the team and the direct patient care was concerned mainly with the patient. When the frequency of an activity and time were compared no significant difference was found between the days for which the work was recorded for any of the variables : the work content, the work process, the work role, the activity media and purpose of the work. On the basis of this study the following are proposed as an ideal model for head nurse work in Korea : The managerial work should be increased to 70%. The decisional role activities should be increased to 40%. Twenty percent of the work activity should be allocated to agency, community and profession. It is believed that this model for the head nurse's work can contribute to guidelines for job description development. Finally, educational programs, organizational and structural devices, and administrative support are needed for the proper function of the head nurse in this proposed model.

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