• 한국환경보건학회지
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• 제30권2호
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• pp.98-103
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• 2004

To evaluate the quality of drinking water and contamination sources in a rural community, this study was carried out on the summer of 2003 at Shin-Dong Myun, Chun-Cheon, Gang-Won province. Seventy three drinking water samples were collected from three different types of water supply systems. Sources of contamination were identified and the public perception of water quality area were evaluated. The findings of this study are as follows; Drinking water was mainly obtained from Local Water and Simple Piped Water Supply Systems, and pollution sources varied over the study area. Most of residents (＞63%) were satisfied with the quality of drinking water and could not identify any contamination sources. Corresponding to this perception, measured water quality parameters generally met the Drinking Water Quality Standards (＞64%). However, approximately 35.6% of samples exceeded the regulation for Nㅒ$_3$$^{-}$$_{-}$N, coliform, and general bacteria. The water quality was significantly different among the three water supply systems, and between the potentially contaminated areas and the rest of the areas (p＜0.05). In the potentially contaminated areas, the levels of coliform and general bacteria contamination were significantly higher than the rest of the areas (p＜0.05). The coliform and general bacteria values of Simple Piped Water were significantly higher than Own Piped Water＇s, and the NO$_3$$^{-}$$_{-}$N values of Own Piped Water were significantly higher than those of water＇s (p＜0.05). Based on this study, NO$_3$$^{-}$$_{-}$N, coliform, and general bacteria were identified as a major problem of drinking water. To regularly manage drinking water supply systems, to identify contamination sources, and to add drainage systems are required in the study area.

• 대한지역사회영양학회지
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• 제5권2호
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• pp.236-242
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• 2000

Due to the diversification of the food industry and its heightened competition, the marketing strategy to be required the most would be to improve competitiveness by enhancing customer loyalty as a resulting variable of customer satisfaction. Thus, this study, taking a food service provider as a subject, is to find factors and the scope of the perceived quality ; and to analyze how far the perceived service quality factor as such could explain customer′s overall satisfaction and customer loyalty ; finally to provide basic data for establishing a customer satisfaction marketing strategy as related to customer loyalty. The results of the study are as below. 1) 25 factors of service quality perceived by a food service provider have been categorized into 8 independent dimensions through factor analysis. Each of them are named ′Employee attitude′, ′Cleanliness′, ′Reputation′, ′Reliability′, ′Food′, ′Price′, ′Convenience′, ′Variety′, all of which explain 64.3% of the service again quality perception level. 2) After classifying customers into 3 groups according to two criteria -"will buy the service again" and "will suggest it to others" and making a pair of service providers with each customer, each customer loyalty group compared the service quality perception factor of the food service provider. The result was that the group having both the " will buy the service again" and "will suggest to others" criteria, that is, with higher loyalty, tend to have higher points than other group s in the dimension of ′Employee attitude′ and ′ Cleanliness′(p〈0.05), which means these two dimensions are closely related to customer loyalty. 3) From a regression analysis for the service quality perception level of the food service provider and overall satisfaction, it has been found that : the regression models are different for each group, that ′Employee attitude′ seems to be related more closely to the group with higher loyalty(p〈0.05); that the ′Price′dimension is found to be a meaningful factor to the group categorized not having "will buy the service again" and "will suggest to others" criteria(p〈0.05).

• 한국콘텐츠학회논문지
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• 제16권10호
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• pp.492-502
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• 2016

본 연구는 대전, 충남 북 등의 지역에서 장애아동을 양육하는 327명의 부모를 대상으로 양육스트레스가 삶의 질에 미치는 영향을 살펴보고, 이 과정에서 복지서비스 인식의 조절효과를 검증하고자 하였다. 본 연구에서는 자료분석을 위하여 PASW Statistics 18.0을 이용하였다. 주요 연구결과는 다음과 같다. 첫째, 양육스트레스는 발달장애아동의 부모가 유의미하게 더 높게 나타났으며, 복지서비스 인식은 지체장애아동의 부모가 유의미하게 더 높은 것으로 나타났다. 삶의 질은 지체 장애아동의 부모가 더 높은 것으로 나타났으나, 집단별로 유의미한 차이는 없는 것으로 나타났다. 둘째, 삶의 질에 영향을 미치는 요인을 분석한 결과, 조사대상자들의 양육스트레스, 복지서비스 인식, 부모의 성별, 장애정도, 거주지역이 공통적 요인으로 나타났으며, 부모의 교육수준은 발달장애아동의 부모 그리고 장애아동의 연령은 지체장애아동의 부모에서만 영향을 미치는 것으로 나타났다. 셋째, 양육스트레스와 복지서비스 인식의 상호작용 효과를 분석한 결과, 복지서비스 인식은 모든 집단에서 유의미한 조절효과를 갖는 것으로 나타났다. 이러한 실증적인 연구결과에 기초하여 아동의 장애유형에 따른 맞춤형 방안을 제시하였고, 실질적인 장애인복지정책 수립을 위한 유용한 기초자료를 제공했다는데 본 연구의 의의가 있다.

• 한국지역사회생활과학회지
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• 제11권1호
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• pp.9-18
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• 2000

The purposed of the study was to assess customer satisfaction concerning foodservice quality characteristics by using developed DINESERV model for university employee foodservices. Specially, it was intended to develop the tool which assesses the differences between customer importance and perceptions of customer with actual foodservice delivery by university employee foodservices. Questionnaires were distributed to 300 un9iversity employees. Total 230 university employees responded with a usable response rate of 67.7%. Statistical data analysis was completed using SAS programs for descriptive analysis and t-test. The results of the study are as follows: 1) Employees´first choice was distance when they select foodserveices. They answered their preference as the first factor when they order menu in the foodservices. The first complain factor concerning university foodservices was the taste of food. 2) Customers did not satisfied with the foodservice quality of university employee foodservices. Importance mean score of service quality was 3.81 out of 5 but percption mean score of service quality was 3.10. Importance mean score of food quality was 4.11 out of 5 but perception mean score of food quality was 2.96. 3) Customers´satisfaction of service quality by dimensions were as following order: assurance > reliability > responsiveness > empathy > tangibles. And customers´satisfaction of food quality by dimensions were as following order: nutrition > food > price > sanitation. There were no significant difference about customer satisfaction between contracted management and self-operated.

• Asian Journal of Business Environment
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• 제7권4호
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• pp.11-15
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• 2017

Purpose - This study aims to provide a clue on which factors current managers and many more potential entrepreneurial applicants were required to concentrate on presenting effective research methods in the effects of purchasing companies' perception of service quality about suppliers of MRO industrial goods on the quality of relationships. Research design, data, and methodology - To accomplish the purpose of this study, we plan to conduct a research model with factors of MRO service quality as the leading variables and conduct a causal analysis using regression analysis on their influence relations. Results - In order to achieve the above purpose, it is necessary to select service quality factors suitable for the characteristics of MRO industrial goods supplier companies. And it is necessary to develop a plan for improving the relationship quality with buyer companies by understanding the sales orientation of MRO industrial goods supplier companies. Also, they develop a combined strategy capable of facilitating relationship quality by clarifying the role of rapport. Conclusions - It is expected that these results will provide strategic clues which service quality factors should be improved from the perspective of supplier companies and will provide various information on educational training sales skills of the sales staff.

• 한국항만학회지
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• 제15권1호
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• pp.1-18
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• 2001

The purpose of this study is to explore the nature of the relationship between several factors representing perceived port service quality and the adaptability to the marketing strategy of container terminal. An empirical study was carried out to examine not only the determinants of port service quality using PZB's SERVQUAL model but also its implications to the service marketing strategy. The data investigating the determinants of port service quality were collected from 136 managers from shipping companies by the use of questionnaire method. Factor analysis and t-test were carried out to analyze the data. The results of this study were as follows ; First, Shipping companies perceive the port service quality on two the dimensions of personnel and material aspects. Second, Shipping companies put more emphasis on the reliance of port service quality even though the port authority offers good facilities and materials as parts of port shipping quality. Third, There is a significant relationship between the purchase intention and the customer satisfaction. These findings help not only to formulate service marketing strategy based on service quality but also to be a concept tool to enhance port service quality.

• 한국엔터테인먼트산업학회논문지
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• 제13권6호
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• pp.203-210
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• 2019

본 연구는 국내 대학생을 대상으로 라이프케어를 위한 감각처리특성과 여가참여유형, 작업참여인식 그리고 삶의 질과의 상관관계에 대해 알아보고자 하였다. 대학생을 169명을 대상으로 2019년 2월부터 동년 3월까지 설문조사를 실시하였다. 감각처리는 청소년/성인 감각프로파일(Adolescent/Adult Sensory Profole)로, 여가참여유형은 여가활동 질문지로, 작업참여인식은 작업자가평가(Occupational Self Assessment)로, 삶의 질은 삶의 만족 척도(Satisfaction With Life Scale)로 평가하였다. 감각처리특성과 여가참여유형, 작업참여인식 및 삶의 만족 척도와의 관련성은 피어슨 상관분석을 사용하였다. 감각처리특성 중 등록저하와 스포츠, 감각찾기와 스포츠, 사교활동 및 관광 사이에 유의한 양의 상관관계가 나타났다. 그리고 작업참여인식에서 작업수행은 등록저하, 감각예민, 감각회피와 유의한 음의 상관관계를 나타냈다. 취미교양과 관람, 사교활동은 작업참여인식과 유의한 양의 상관관계를 보였다. 작업참여인식과 삶의 질은 양의 상관관계로 나타났다(p<.05, p<.01). 감각처리특성은 여가참여유형, 작업참여인식 그리고 삶의 질과 상관관계를 나타내었다. 앞으로의 연구에서는 감각처리특성에 기반한 여가활동, 작업참여 및 삶의 질을 향상시키는 평가도구개발이 이루어져야 할 것이다.

• 음성과학
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• 제8권2호
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• pp.181-191
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• 2001

The acoustic quality of a vowel is known to be mostly determined by the frequencies of the first formant(Fl) and the second formant(F2). The perceptual(or psychological) dimensions of vowel perception were examined in this study. Also the relationships among perceptual dimensions, acoustical dimensions(Fl & F2), and articulatory gestures of vowel were discussed. Using multi-dimensional scaling(MDS) technique, the experiment was performed in order to identify the perceptual dimensions of the perception of Korean vowel. In the experiment 8 Seoul standard speakers performed the similarity rating task of 10 synthesized Korean vowels. Two-dimensional MDS solution based. on the similarity rating scores was obtained. The results showed that two perceptual dimensions, D1 and D2 were correlated strongly with F2 and F1(r = -.895 and .878 respectively), and were so interpreted as 'vowel advancement' and 'vowel height' respectively. The relationship between the perceptual dimensions of vowel and the articulatory positions of tongue suggested that perception may be directly linked to production. Further research problems were discussed in the .final section.

• 한국생활과학회지
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• 제16권2호
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• pp.367-380
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• 2007

This study investigates the perception of price and the propensity to conspicuous consumption in the purchase of clothing among college students and the relation between the perception of price and the propensity to conspicuous consumption. The data for this study were collected from 1,015 Korean college students. In order to analyze the data, statistical methods such as frequency, percentage, mean, standard deviation, factor analysis, ANOVA, scheffe-test, Pearson's correlation, and Cronbach's a were used with the SPSS statistical package program. The major study findings were as follows. 1. The perception of clothing price among college students was classified into five factors: high price-oriented, discount-oriented, high quality-price rate-oriented, low price-oriented, and effectiveness-oriented. 2. The propensity to conspicuous consumption of clothing among college students was classified into four factors: brand name conspicuousness, conspicuous pursuit of vogue, symbol of their social position, and imported goods conspicuousness. 3. High price-oriented and discount-oriented were different significantly according to sex, age, father's educational level, monthly income, monthly allowance amount. High quality-price rate-oriented and low price-oriented were different significantly according to sex, father's educational level, monthly income, monthly allowance amount. Effectiveness-oriented was different significantly according to sex, age. 4. Brand name conspicuousness, conspicuous pursuit of vogue and imported goods conspicuousness were different significantly according to sex, age, father's educational level, monthly income, monthly allowance amount. Symbol of their social position was different significantly according to sex, age, father's educational level, monthly income. 5. High price-oriented, discount-oriented and high quality-price rate-oriented have the highly positive correlation with four factor of propensity to conspicuous consumption of clothing. Low price-oriented has the negative correlation with four factor of propensity to conspicuous consumption of clothing. Effectiveness-oriented has the lowly positive correlation with four factor of propensity to conspicuous consumption of clothing.

• 한국식품조리과학회지
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• 제16권5호
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• pp.437-444
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• 2000

본 연구는 서울 경인지역 사업체 급식소 4개소을 대상으로 급식소에서 제공되는 음식 및 서비스품질 특성의 기대도와 인식도 등을 조사하여 만족도를 규명하고 이에 영향을 미치는 요인을 분석하고 업무형태별로 어떠한 영향을 미치는지 분석하였다. 본 연구의 결과를 요약하면 다음과 같다. 1. 일반사항에는 여자가 많았고, 20-40세가 89%로서 많고, 미혼이 많았다. 가족. 친지가 72.5%로 많았고, 고졸이상이 대부분이었다. 급식경험 2년이상이 80%로 거의 많았으며, 급식횟수는 1-2회가 95%로 대체적으로 많아서 1끼를 먹는 것으로 나타났고, 평사원이 86.5%로 분석되었다. 2. 음식 및 서비스품질 특성이 모두 인식도보다 기대도가 높은 것으로 나타났다. 고객들이 식당을 이용할 때 기대한 만큼 실제 느꼈던 항목에는 계절음식의 제공, 음식의 맛, 배식원의 청결, 식당의 청결, 식당의 조명 밝기이었고, 기대하지도 실제 느끼기도 않는 항목에는 메뉴가 품절되지 않음, 주반찬과 부반찬의 조화, 후식의 제공, 식사에 대한 불만의 신속한 처리이었다. 고객들은 위생적인 측면에서 음식의 위생, 식기의 위생을 최우선으로 여기는 것으로 나타났다. 3. 음식 및 서비스의 만족도는 적당한 1인 분량, 식당의 조명 밝기에 만족하는 것으로 나타났고, 선호메뉴의 제공, 식사 불만의 신속처리에 대해서는 불만족하는 것으로 나타났다. 4. 음식 및 서비스 품질 특성의 상관관계를 분석한 결과, 기대도는 만족도와 강한 음의 상관관계를 갖고 있으며, 인식도는 만족도와 상대적으로 약한 양의 상관관계를 보인 것으로 분석 되었다. 5. 요인별 서비스1요인(메뉴가 품절되지 않음)과 서비스2요인(식사불만의 신속한 처리, 배식원의 친절)에 개선의 여지가 있는 것으로 분석되며, 위생2요인(식기의 위생, 식당의 청결, 식기반납구의 청결, 배식원의 청결)에는 계속적으로 유지 관리가 필요한 것으로 나타났다 6. 각 요인의 상관계수에는 기대도와 인식도의 상관이 높은 문항은 식기위생 (r = 0.422 )이었으며, 기대도와 인식도의 상관이 적은 문항은 식사불만의 신속한 처리로 분석 되었다. 앞으로의 연구는 사업체 급식소에서 제공되는 음식 및 서비스 품질관리 평가된 결과를 근거로 고객의 요구를 충족시킬 수 있는 음식과 서비스의 우수한 품질을 제공하여 고객만족, 나아가 고객감동을 이끌어야 하고 고객의 만족도에 영향을 미치는 요인을 규명하여 급식의 질적 향상을 위하여 보다 전문적이고 지속적인 연구가 필요하겠다.