• Title/Summary/Keyword: quality of daycare

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An Effect of Service Quality Factors on Customer Satisfaction in Infant Education Institutes : Centered on the Comparison of Kindergartens and Daycare Centers (유아교육기관의 서비스품질 요인이 고객만족에 미치는 영향에 관한 연구 : 유치원과 보육기관 비교 분석)

  • Choi, Sung-Yong;Kwon, Mi-Young
    • Journal of Korean Society for Quality Management
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    • v.34 no.2
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    • pp.48-67
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    • 2006
  • In this study, an investigation was done into service qualify factors of infant education Institutes, after which a positive verification was made in the relation of cause and effect between service quality, service value and customer satisfaction. Based on this verification, strategies were presented for plans to improve the service quality of infant education. In addition, identification was made into factors that affect customer satisfaction, re-registration intention and recommendation to others in putting forward service operational strategies for infant education institutes and making a comparative analysis on kindergartens and daycare centers.

A Study on the Selection of Service Quality Factors and Customer Satisfaction of Infant Education Institutes - Centered on the Comparison of Kindergartens and Daycare Centers - (유아교육기관의 서비스품질 요인 선정과 고객만족에 미치는 영향에 관한 연구: 유치원과 보육기관 비교 분석)

  • Choe, Seong-Yong;Gwon, Mi-Yeong
    • Proceedings of the Korean Society for Quality Management Conference
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    • 2006.04a
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    • pp.28-41
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    • 2006
  • In this study, an investigation was done into service quality factors of infant education institutes, after which a positive verification was made in the rotation of cause and effect between service quality, service value and customer satisfaction. Based on this verification, strategies were presented for plans to improve the service qualify of infant education. In addition, identification was made into factors that affect customer satisfaction, re-registration intention and recommendation to others in putting forward service operational strategies for infant education institutes and making a comparative analysis on kindergartens and daycare centers.

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A Study of the Factors Influencing Parental Satisfaction of the Time-extended Daycare (시간연장보육 이용 만족도에 영향을 미치는 변인 연구)

  • Suh, Moon Hee;Yang, Mi Sun
    • Korean Journal of Childcare and Education
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    • v.9 no.4
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    • pp.259-276
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    • 2013
  • The purpose of this study was to investigate factors related to parental satisfaction of the Time-Extended Daycare. The subjects of this study were 1,000 parents(mothers or fathers) or caregivers whose child range in age from 0 to 5. The questionnaire was comprised of Quality of Time-Extended Daycare, Parental Satisfaction of Time-Extended Daycare, and a demographic questionnaire. The data analyses used SPSS 20.0 which employs basic statistics, ANOVA, Pearson's correlation and multiple regression analyses. The results of this study indicated a correlation between parental satisfaction and program(r=$.60^{***}$), safekeeping(r=$.56^{**}$), nutritious meals and health care(r=$.63^{**}$). Specifically, nutritious meals and health care could predict Parental satisfaction of the time-extented daycare.

Development and Validation of the Strengths Assessment Indicators for Daycare Centers (어린이집 강점평가지표 개발 및 타당화)

  • Hong, Sung hee;Hwang, Hae-Ik
    • Korean Journal of Childcare and Education
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    • v.14 no.6
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    • pp.143-170
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    • 2018
  • Objective: The purpose of this study was to develop assessment indicators and to verify the validity and reliability of the developed assessment indicators. Methods: A Delphi survey, focus group interviews, and content verification were conducted in order for experts to develop an evaluation index of the strengths of the day care center. A main survey was conducted on 438 daycare center principals and teachers to test their item quality, validity and reliability. Results: The final assessment indicators consisted of three areas, seven assessment criteria, 19 evaluation factors, 41 assessment items and a five-point rubric rating scale. As for the common strengths indicators, there were three assessment areas, five assessment criteria, 12 assessment elements and 22 assessment items. In regard to the selective strengths indicators, there were 3 assessment areas, 5 assessment criteria, 12 assessment elements and 16 assessment items. Conclusion/Implications: The efforts to confirm the strengths of daycare centers are expected to facilitate the identity building of the daycare center itself and for its organizational members to make a contribution to the qualitative improvement of childcare.

Text Mining Analysis of the Online Counseling Contents of Nursery School Teachers (텍스트 마이닝을 활용한 어린이집교사 온라인 상담의 내용분석)

  • Jeon, Ji Won;Lim, Sun Ah;Jung, Yunhee
    • Korean Journal of Childcare and Education
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    • v.16 no.6
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    • pp.253-272
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    • 2020
  • Objective: This study aimed to analyze the counseling contents of daycare center teachers by using text mining and semantic network analysis methods to find the necessary support directions for daycare teachers and to improve the quality of child-care. Methods: Five hundred thirteen cases of counseling recorded on the open bulletin board of online counseling (Naver Bands for Nursery Teacher Counseling) were collected, and frequency analysis, centrality solidarity analysis, and machine learning-based topic analysis were conducted using the NetMiner4.3 program. Results: First, 'teacher-to-child ratio' was highest in the frequency. Second, 'colleagues' were all high in all centrality analysis. Third, machine learning-based topical analysis shows that the topics were categorized as subjects about 'childcare and education', 'working environment that supports professional development' and 'working condition', and among them, 'first-time teacher concerns' accounted for 44% of the total counseling content. Conclusion/Implications: This study implied that it is necessary to provide high-quality child-care and education to infants by lowering the 'teacher-to-child ratio', and a systematic program is needed to help improve effective communication skills in interpersonal relationships such as between parents, fellow teachers, and principals. In addition, self-development and efforts to improve teachers expertise should be prioritized in order to improve infant care quality and quality of teachers.

Exposure Assessments for Children in Homes and in Daycare Centers to NO2, PMs and Black Carbon

  • Lee, Jae Young;Kim, Changhyeok;Kim, Jongbum;Ryu, Sung Hee;Bae, Gwi-Nam
    • Asian Journal of Atmospheric Environment
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    • v.12 no.3
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    • pp.204-214
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    • 2018
  • Indoor air quality was investigated in homes and daycares located in areas with heavy traffic in Seoul, South Korea from November 2013 to January 2014. Indoor and outdoor air quality measurements were collected for 48 hours in four children's homes and daycare centers. The I/O ratio (Indoor to outdoor ratio) for each major air pollutant ($NO_2$, black carbon, $PM_{10}$, and $PM_{2.5}$) was calculated, and $NO_2$ and $PM_{10}$ concentration profiles were analyzed based on indoor activity diaries recorded during the 48 hours. Most I/O ratios for $NO_2$, black carbon, $PM_{10}$, and $PM_{2.5}$ at daycare centers were less than one. At homes, I/O ratios for black carbon, $PM_{10}$, and $PM_{2.5}$ were less than one; however, most I/O ratios for $NO_2$ were greater than one due to the usage of gas stoves. The children's exposure to indoor air pollutants was calculated using a time-weighted average exposure method, and the daily intake level for each pollutant was determined.

Indoor Air Quality and Human Health Risk Assessment for Un-regulated Small-sized Sensitive Population Facilities (소규모 다중이용시설의 실내공기질 실태조사 및 건강위해성평가: 민감군 이용시설을 중심으로)

  • Shin, Hyejin;Park, Woosang;Kim, Bokyung;Ji, Kyunghee;Kim, Ki-Tae
    • Journal of Environmental Health Sciences
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    • v.44 no.4
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    • pp.397-407
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    • 2018
  • Objectives: The purpose of this study is to investigate human health risk assessment of indoor air pollutants at small-sized public-use facilities (e.g., daycare centers, hospital and elderly care facilities) that the susceptible population is mainly used. Methods: To assess indoor air quality (IAQ), the concentrations of indoor air contaminants such as HCHO, benzene, toluene, ethylbenzene, xylene, styrene, PM-10, CO, $NO_2$ and $O_3$ in air samples were measured according to the Indoor Air Quality Standard Method. By conducting the questionnaire survey, the major factors influencing IAQ were identified. Human health risk assessment was carried out in the consideration of type of use (user and worker) at 75 daycare centers, 34 hospitals and 40 elderly care facilities. Results: As a result of measurement of indoor air contaminants, the average concentration of HCHO and TVOCs in hospitals was higher than daycare centers and elderly care facilities, about 8.8 and 23.5% of hospitals were exceeded by IAQ standard. In human health risk assessment, for the user of daycare centers and elderly care facilities, the mean carcinogenic risk of HCHO inhalation was higher than acceptable value. Except for HCHO, other values were determined under acceptable risk. Similarly, for the worker of hospitals, the mean carcinogenic risk of HCHO inhalation was higher than acceptable value and other values were evaluated under acceptable risk. In contrast, the risk levels of other contaminants measured in elderly care facilities were acceptable. In the determination of factors influencing IAQ, the construction year, building type, ventilation time, and the use of air cleaner were identified. Conclusions: This study provides the information for establishing the plans of public health management of IAQ at small-sized public-use facilities that have not yet been placed under the regulation. The findings suggest the consideration of human health risk assessment results for the IAQ standards.

A Study on the Effectiveness of Group Reminiscence Approach among the Elderly Using Daycare Center : Focusing on the Mental Health related Quality of Life(MHRQoL) (주간보호센터 노인의 집단회상프로그램 효과성 검증에 관한 연구 : 정신건강 관련 삶의 질(MHRQoL)을 중심으로)

  • Kwon, OhGyeong;Hur, Junsoo
    • The Journal of the Korea Contents Association
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    • v.22 no.4
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    • pp.592-608
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    • 2022
  • This study conducted a group reminiscence program for the elderly who use the elderly daycare center. And this study verified the effectiveness of the elderly's mental health related quality of life to identify the relationship between the participating elderly and the non-participating elderly in a group reminiscence program. To this end, in order to examine the effectiveness of a group reminiscence programs for the elderly using the daycare center on MHRQoL, and the difference between the experimental group and the control group was compared with the non-equivalent control group pre-post test design. The research results are as follows. First, the experimental group that conducted the group reminiscence program in this study had a higher quality of life than the control group that did not participate the group reminiscence program. Second, significant results were found in vitality and mental health in the sub-factors of MHRQoL of the experimental group, and emotional role restriction and social function did not show significant results. Based on the results of this study, to develop and improve programs that encompass the entire sub-areas of MHRQoL, and to implement programs that positively affect the psycho-social intervention for the elderly persons. Finally, it was suggested to link and cooperate with senior welfare centers and general social welfare centers.

A Study about Health related Quality of Life, Burden and Coping Ability for Family Caregivers caring for Dementia Elderly (치매노인 가족의 부담감, 대처능력과 건강관련 삶의 질과의 관계)

  • Yoo, Moon Sook;Kim, Yong Soon;Kim, Ki Sook
    • 한국노년학
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    • v.30 no.4
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    • pp.1117-1127
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    • 2010
  • The aims of the study is to identify levels of burden, coping ability and health related quality of life and relationships among family caregivers who care dementia elderly using daycare center. Subjects were all major caregivers from conveniently selected 8 daycare center for dementia in a middle size city in Korea and final analyzed sample was 93. Data were collected through self-reported questionnaire from April to June, 2010. This study's results include the followings. First, the result indicated that mean score of health related quality of life among respondents was 69.34(SD 12.04). Secondly, there were significant differences in caregiver burden by age, education level, occupation and coping ability by education level and monthly income, health related quality of life by age, type of marriage, relation with dementia elderly. Finally, we can found significant negative relationships health related quality of life with caregiver burden and coping ability. Therefore, the findings of this study suggest that the program about development of intervention to reduce caregiver burden and to improve coping ability should consider for advanced health related quality of life of dementia elderly's caregiver.

The Effects of Daycare Center Directors' Multipliership on Teacher Cooperation and Colleague Support of Child Care Teacher (어린이집 원장의 멀티플라이어십이 보육교사의 교사협동과 동료지원에 미치는 영향)

  • Lee, Jee Hee;Park, Yoon Joe
    • Korean Journal of Child Education & Care
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    • v.18 no.2
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    • pp.103-115
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    • 2018
  • Objective: The purpose of this study was to understand the formation of organizational relationship necessary to the correct operation of daycare centers through the relations between mulitpliership of daycare directors, and teachers cooperation and colleague support of childcare teachers. Methods: The subjects in this study were 234 childcare center teachers in Seoul and Gyoungi Province in South Korea. Two different inventories were utilized. Multipliership scale, teacher cooperation scale and colleague support scale were used. As for data analysis, the frequency analysis, exploratory factor analysis, reliability analysis, and correlation analysis were conducted through SPSS 20.0 program. Results: First, the sub-factors of multipliership of daycare center directors such as working joyfully, settling productive discussion, increasing unity of members, and establishing personal value culture in order were the preceding factors having positive effects on the teachers cooperation of childcare teachers. Second, the sub-factors of multipliership of daycare center directors such as settling productive discussion, establishing personal value culture, working joyfully, and increasing unity of members in order were the preceding factors having positive effects on the colleague support of childcare teachers. Conclusion/Implications: This study suggests researches improve the quality of childcare, and also researches on the development of programs enhancing multipliership.