• Journal of Information Management
• /
• v.41 no.3
• /
• pp.45-66
• /
• 2010

The purpose of this study is to develop service quality measurement model(DL-SQI model) which are able to measure objectively service quality of digital libraries in Korea and to measure user perceived service quality performance with DL-SQI model. This study also investigates the influence of service quality on customer satisfaction and customer loyalty. Before measurement, two principal rules and indicator formula were made to measure the service quality. Finally service quality of three digital libraries selected as samples was measured and analyzed in various points of view. It was developed a DL-SQI Consequences Model and testified it through path analysis using structural equation model.

• Journal of Technology Innovation
• /
• v.12 no.1
• /
• pp.67-114
• /
• 2004

This study attempts to integrate causal model with competitiveness evaluation model, both of which have developed independently of each other, in connection with many studies on PMES (performance measurement and evaluation system) including the BSC (balanced scorecard) of Kaplan and Norton (1992, 1996). For this attempt, this study is composed of four analyses : First, this study develops a structural model for evaluating and diagnosing corporate ‘comprehensive’ competitiveness including quality competitiveness, derive CCI (comprehensive competitiveness index) and QCI (quality competitiveness index) ; Second, this study analyzes the determinants of quality competitiveness, the impacts of quality competitiveness, on product design and product reliability, and the impacts of product design and product reliability on quality competitiveness in the comprehensive competitiveness evaluation model of this study. Third, this study empirically identifies the positioning of product design in the quality competitiveness evaluation model of this study and the functional relationship between product design and other functions : product development, manufacturing, marketing, and marketing, and sales in the same comprehensive competitiveness evaluation model, estimate the determinants of product design and its impacts, thereby providing some empirical findings for the foundation of design management theory, and Fourth, this study identifies the positioning of product reliability in the same quality competitiveness evaluation model, estimate the reliability function and the functional relationship between product reliability and other dimensions of product quality, and tests the hypotheses on the causality of product reliability.

• Environmental Engineering Research
• /
• v.14 no.4
• /
• pp.200-210
• /
• 2009

The modern era of water quality modeling in the United States began in the 1960s. Pushed by advances in computer technology as well as environmental sciences, water quality modeling evolved through five broad periods: (1) initial model development with mainframe computers (1960s - mid 1970s), (2) model refinement and generalization with minicomputers (mid 1970s - mid 1980s), (3) model standardization and support with microcomputers (mid 1980s - mid 1990s), (4) better model access and performance with faster desktop computers running Windows and local area networks linked to the Internet (mid 1990s - early 2000s), and (5) model integration and widespread use of the Internet (early 2000s - present). Improved computer technology continues to drive improvements in water quality models, including more detailed environmental analysis (spatially and temporally), better user interfaces and GIS software, more accessibility to environmental data from on-line repositories, and more robust modeling frameworks linking hydrodynamics, water quality, watershed and atmospheric models. Driven by regulatory needs and advancing technology, water quality modeling will continue to improve to better address more complicated water bodies and pollutant types, and more complicated management questions. This manuscript describes historical trends in water quality model development in the United States, reviews current efforts, and projects promising future directions.

• Journal of Korean Society for Quality Management
• /
• v.44 no.4
• /
• pp.813-831
• /
• 2016

Purpose: The purpose of this study is to assess the service quality attributes of Korean airlines service for Chinese passengers and suggest revised model to count potential improvement. Methods: Using the Kano and Timko models based on survey questionnaire to classify the quality attributes and to calculate the customer satisfaction index for each service attributes. And the revised potential customers satisfaction index(R-PCSI) are used to access the improvement possibilities by Kano model's attributes. Results: The attributes by Kano model, the relative importance, and the priorities for improvement for 30 airline service quality characteristics are identified. The most important item for improvement is 'Loses and delays compensations service'. Conclusion: According to the PCSI calculation results, this paper can help for Korean Airlines to improve customer satisfaction for Chinese passengers. And R-PCSI model suggested by this paper can be used for other service quality analysis.

• Magazine of the Korean Society of Agricultural Engineers
• /
• v.44 no.6
• /
• pp.124-136
• /
• 2002

A freshwater lake water quality management system(FLAQUM) was developed to help regional manager for the water quality of a rural basin. The integrated user interface system FLAQUM written in Visual Basic, includes three subsystems such as a database management system, basin pollutant loads simulation model using SWMM model and freshwater lake water quality simulation model using WASP5 model. Pollutant load simulation model was applied to simulate the discharge and pollutant loading from the watershed, and freshwater lake water quality model was applied to analyze the changes in water quality with respect to watershed pollutant loads, and this model could be used in planning to control watershed pollutant source for water quality management. Database management system was constructed fur all input and output data processing, and it can be used to analyze statistical characteristics using constructed data. Results are displayed both graph and text for convenience of user. The results of FLAQUM application to Boryeong freshwater lake showed that the lake was in eutrophic condition. The major contribution of pollution comes from tributary No.1 and No.4, which have a large number of livestock farms. Therefore, water quality management must be focused on appropriate management of the livestock farming in the two breanchs.

• Journal of Environmental Science International
• /
• v.13 no.11
• /
• pp.993-1000
• /
• 2004

As an effort to clarify the ecosystem of Osaka Bay, a semi-enclosed coastal area under the influence of stratification, a three-dimensional water quality model with combination of the baroclinic flow model and primitive eco-system model was constructed. The proposed model succeeded in simulating the time-depending flow and density structure and the baroclinic residual currents in Osaka Bay. In present study, we tried to improve the model by taking account of the benthic-pelagic interaction and exchange of nutrients between sea bottom sediments and overlaying water. On vertical structure, the model consists of 13 layers of water and eight layers of sediments. Long-term prediction of water quality was conducted from 1964 to 1985. This period is characterized by rapid water pollution and its decrease by the cutoff reduction of COD and P flowed into Osaka Bay. By combining the sediment model into original model, the numerical model was confirmed to shows more reasonable results in simulating the water quality in Osaka Bay.

• Journal of Internet Computing and Services
• /
• v.9 no.5
• /
• pp.109-116
• /
• 2008

The rapid change of computer and Internet environments produces a lot of data of various quality, Because this fact affects enterprise and organization, it demands the level evaluation on data quality, Thus, we propose mathematical model for quality evaluation on the base of data quality in this paper. And we propose the analysis model(web evaluation model, DQnA)) that analyzes and maintains data quality.

• International Journal of Knowledge Content Development & Technology
• /
• v.6 no.1
• /
• pp.5-39
• /
• 2016

Social networking applications (SNAs) are among the fastest growing web applications of recent years. In this paper, we propose a causal model to assess the success of SNAs, grounded on DeLone and McLean's updated information systems (IS) success model. In addition to their original three dimensions of quality, i.e., system quality, information quality and service quality, we propose that a fourth dimension - networking quality - contributes to SNA success. We empirically examined the proposed research model with a survey of 168 Facebook and 149 Twitter users. The data validates the significant role of networking quality in determining the focal SNA's success. The theoretical and practical implications are discussed.

• Journal of Korean Society for Quality Management
• /
• v.44 no.2
• /
• pp.265-276
• /
• 2016

Purpose: This paper reviews the papers on service quality issues which are published in the Journal of the Korean Society for Quality Management (KSQM) since 1965. The literature review is purposed to survey a variety of service quality issues for several categories in terms of industry as well as research model. Methods: By use of the double diamond design process model 71 papers are analyzed 4 stages which are discover, define, develop and deliver. And all of service quality issues are classified into 4 categories: service factory, mass service, service shop and professional service by the service process matrix typology. Results: According to this review, there are several features of research trends. There are 'from physical service to information-intensive service pattern' and 'from private sector to public sector pattern'. And the Kano model has been a steady-selling model to measure the service quality as like a SERVQUAL. Another meaningful issue was a convergency of the research method and tools such as BSC, CRM, AHP, DEA, Information System, Systgem Dynamics and 6 Sigma. Conclusion: The review paper is expected to provide future direction to improve service quality theories and applications. There are three future research topics: Application area, measurement model and research purpose.

• Magazine of the Korean Society of Agricultural Engineers
• /
• v.43 no.6
• /
• pp.174-186
• /
• 2001

Excessive outflow of pollutant loads resulting from rapid industrialization has unbalanced the water ecosystem, deteriorating the water quality environment severely. Therefore, measures for improving the water quality are necessary to maintain clean reservoir water and restore water-friendly spaces. A water quality model which is capable of simulating daily reservoir water quality was developed. The model had been applied to Masan reservoir and Wanggung reservoir in Korea. The model appeared to be satisfactory in representing the trend of water quality variations by comparing measured and simulated results. The model had been also applied to assess water purification techniques such as dredged pool, floating island and vegetation purification system. The model was considered to assess the effect of water purification techniques on reservoir water quality improvement. The results of water quality simulation for lake water purification techniques showed that a large facility would be needed to meet the targeted water quality of the reservoir when only one technique is applied. To effectively improve the quality of the polluted reservoir water, it is therefore recommended that pollutant sources should first be controlled, and a combination of the water purification techniques applied to make the utmost use of their secondary effects such as conservation of the reservoir volume capacity, establishment of a recreation space, promotion of bio-diversity, and improvement of the lake landscape.