• 한국치위생학회지
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• 제8권3호
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• pp.115-126
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• 2008

Purpose : The research which sees width for a wide gain and loss is about brush qualitative management of the child about dental hygiene of the child is investigated the brush qualitative actual condition. Methods : The data which is collected used SPSS(Statistical Package for the Social Science) WIN 11.5 programs and analyzed, a frequency and a percentage with analytical technique, in order to grasp the general quality of the investigation object person produced to examine is about the brush quality control actual condition of the children opinion t-test (verification) frequency analyses and $x^2$(Chi-square) verifications, executed. Result : The followings are the findings of this research. First, the children about the reason which wipes this 83.4% the thing protection dental caries answer back, followed in grade and considers the difference which was visible(p<0.001). Second, wipes whether to experience is educated answer back 83.0% was educated, followed in sex and considers the difference which was visible(p<0.05). Third, when 1 time is brush quality of the children doing, in grade and the time when becomes disturbance was, most between 2~3 minutes followed considers the difference which was visible(p<0.01). Fourth, when 1 time is brush quality of the children doing, in grade and the time when becomes disturbance was, most between 2~3 minutes followed considers the difference which was visible(p<0.01). Fifth, when 1 time is brush quality of the children doing, in grade and the time when becomes disturbance was, most between 2~3 minutes followed considers the difference which was visible(p<0.05, p<.001). Sixth, Use duration of the toothbrush the child of most was 3~6 months, according to grade and sex was visible the difference which considers. Conclusion : Are oral healthily of the children is the knowledge which relates with a brush quality and practical degree important. Therefore this there must be dental health education program development will be able to improve, means must reflect the dental health education at the time of.

• 통상정보연구
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• 제6권1호
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• pp.25-50
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• 2004

This study attempts to find out what kind of service quality is considered important by customers in using the Internet shopping mall and suggests the way to activate the customer relationship. The findings based on empirical analysis are shown here. First, empirical analysis of the contextual factors such as gender, education, and experience levels, shows that what customers perceive as most important in the product purchase is security in terms of the payment and personal information service. The second important service quality factor perceived by customers is responsiveness, particularly the rapidity and accuracy of response to their needs and wants. The customers also considered price, quality and diversity of the product as being important. Furthermore, there is no big difference among other service quality factors. Second, in the different gender context, there is no significant difference between the genders. However, the male group shows an even distribution of factors valued in the service quality, whereas female respondents placed stronger emphases on particular aspects of service, such as security, response, reliability and product quality. Third, in the context of different education level, the payment method between graduates and non-graduates has a significant difference. That is, the non-graduates prefer the credit card and saving through ATM, while the graduates use dual payment method using credit card and another payment method together. Therefore, the various payment methods should be considered according to the customer type, namely graduates or non-graduates. Fourth, in the context of different experience level, the result of the empirical analysis of the factors of the service quality shows no great difference between experienced and inexperienced customers. Both types of customer perceive security as the most important. To sum up, the service quality perceived by the customers of Internet shopping malls is empirically analyzed in different contexts such as gender, education, and experience. Then, the device for the customer relationship activation is suggested. It can be utilized as a guideline for the continuing diffusion of the Internet shopping mall, giving it a competitive advantage against other companies.

• 한국비블리아학회지
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• 제28권1호
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• pp.45-77
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• 2017

삶의 질 측정은 행정, 경제, 사회 분야에서 연구를 진행해 온 개념이며, 정부의 업무 성과를 측정하는 기준이 되기도 한다. 따라서 최근에는 국가적으로나 국제적으로 전반적인 발전 정도를 반영하기 위해 '삶의 질(QoL: Quality of Life) 지표'를 사용하는 추세이다. 삶의 질 지표를 활용한 국가 정책 및 서비스의 효과 측정은 '상향확산이론(bottom-up spillover theory)'과 결합하여 더욱 설득력을 가지게 된다. 본 연구는 통계청에서 사용하는 객관적인 삶의 질 측정 지표인 "국민 삶의 질 지표"를 적용하여 도서관 서비스가 실제로 삶의 질 범주에 영향력이 있다고 인식하는지에 대한 정도를 조사하고, 나아가 사서가 인식하는 삶의 질 향상 정도와 일반 이용자가 인식하는 삶의 질 향상 정도의 차이가 있는지 알아보았다. 그 결과 '시간 부족에 대한 인식'이 가장 높은 지표로 나타났고, '미세먼지 농도'가 가장 낮은 지표로 나타났다. 사서와 이용자 간의 인식 차이는 13개 지표에서 유의미한 차이를 나타냈으며, 성별에 따른 인식 차이는 5개 지표, 연령에 따른 인식 차이는 23개, 거주지에 따른 차이는 14개, 도서관 방문 횟수에 따른 차이는 9개 지표로 나타났다.

• 한국관광식음료학회지:관광식음료경영연구
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• 제16권1호
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• pp.21-41
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• 2005

This study proposes the customer quality a parameter of service quality from a new perspective, develops and evaluation scale for it in relation to service business, analyzes and evaluates the its effect on service quality and performance. First, the concept of service quality and customer quality was investigated in the literatures, to find a basis for its relation to the quality of hotel service. However, previous 1) Among the service quality components, the strongest correlation exists between physical quality and service quality. 2) Hotel quality is most influenced by customer quality, followed by service provider quality and physical quality showing that when customer quality is incorporated as a prerequisite parameter if hotel quality it has the most effect on hotel quality, which is a new result. 3) Customer quality plays a significant indirect role via hotel quality on performance, and the physical quality and service provider quality offered to the customer at a hotel have more direct effect on performance, illustrating the difference in the effect on hotel quality depending on the component of hotel quality. 4) The evaluation of hotel quality and performance becomes more meaningful and valid only when customer quality is included as a prerequisite parameter of hotel quality to strongly interact with service provider quality 5) Comparative analysis of the different qualities according to the hotel class show a significant difference in customer quality, physical quality and service provider quality and performance between first-class and second-class hotels.

• 한국프랜차이즈경영연구
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• 제9권2호
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• pp.39-52
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• 2018

Purpose - This study investigates the effect of service quality of coffee shop on store attitude and store loyalty. It demonstrates that the individual's behavior identification level plays a moderating role when the service quality of coffee shop affects store attitude. Conceptually drawing on Brady & Cronin's three-dimensional model of service quality, this study examines the effect of service quality of coffee specialty store on customer's attitudes and loyalty. Also, according to construal level theory, it examines the individual's propensity difference whether the individual's behavior identification level on service quality and store attitude has a moderating effect Research design, data, and methodology - This study used Brady & Cronin's three-dimensional service quality model, and 183 valid cases collected through the questionnaire survey were used for data analyses. For hypothesis testing, regression analysis, multiple regression analysis, and covariance analysis were conducted. Result- As a result of this study, first, it is confirmed that service quality has a positive effect on store attitude toward coffee shop. Second, the difference of an individual's construal level did not have a moderating effect on the influential relationship of service quality on the store attitude of coffee shop. This is because the influence of the service quality is greater than the difference between groups at the construal level. Therefore, there was no moderating influence according to construal level. Third, the store attitude of coffee specialty store has a positive effect on store loyalty. Conclusions - It is confirmed that there is a difference in the effect of service quality and store attitude on general and college students. This suggests that it can be used to establish marketing strategies by segment. And, the college students were found to be more influenced by physical environment quality factor among three dimensions of service quality. Therefore, it is necessary to further improve efforts to raise the level of service quality perception through physical environmental factors such as clean and pleasant environment including the interior of a coffee shop, and internal table arrangement. The empirical study on the moderating effects of customer's tendency of difference is meaningful in the absence of empirical studies.

• 한국융합학회논문지
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• 제8권1호
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• pp.187-193
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• 2017

본 연구에서는 회계정보의 질 대리변수로 회계이익-과세소득 차이 변동성을 활용하여 감사품질이 회계정보의 질에 미치는 영향을 검증하였다. 연구표본은 2010년부터 2014년까지의 유가증권 상장기업으로, 총 2,412 기업-연도이다. 본 연구의 분석결과는 다음과 같다. 분석결과, 감사품질을 회계이익-과세소득 차이 변동성과 음(-)의 관련성이 있는 것으로 나타났다. 이는 감사품질이 우수할수록 회계이익-과세소득 차이 변동성이 낮은 것으로, 감사품질이 우수할수록 회계정보의 질이 높음을 의미한다. 따라서 본 연구에 의하면 우수한 감사품질은 회계정보의 질 제고에 일정 부분 기여할 수 있을 것으로 기대된다. 본 연구는 급변하는 감사환경에서 감사품질에 대한 논란이 큰 이슈가 되는 현 시점에서, 수준 높은 외부감사의 효용을 제시함으로써 시의적절하며 외부감사가 자본시장의 파수꾼 역할을 하는 데에도 미약하나마 도움이 될 것으로 기대된다.

• 경영과정보연구
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• 제3권
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• pp.99-131
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• 1999

The purpose of this study is to investigate relational benefits affecting the relationship quality and the existence of differences to which relational benefits are most important to the customers across the type of services that customer buys and customer's relationship orientation in how they orientate their relationships with service firms. The results of this study are summarized as follows: First, all relational benefits, economic, social, psychological, functional benefits, is related the relationship quality. Second, There is a difference in the perceived relative importance of relational benefits that customers will lead to the establishment of a long-term relationship across the type of service. The more service is customized, the less economic benefits affect relationship quality and the more psychological benefits affect relationship quality. however there isn't a difference in the effect of functional benefits on relationship quality across the types of service, functional benefits are a important benefits both situations. Third, There is a difference in the perceived relative importance of relational benefits that customer will lead to the establishment of a long-term relationship across customers. The more customers orientate their relationships with service firms, the more psychological benefits affect relationship quality. The less customers orientate their relationships with service firms, the more economic and functional benefits affect relationship quality. However there isn't a difference in the effect of social benefits on relationship quality across customers. In addition to, relationship orientation is related to demographic facets such as sex-type, age and income. Male is higher relationship orientation than female. The more customers are older, the more they orientate their relationships with service firms and the more customers have income, the more they orientate their relationships with service firms.

• 한국의상디자인학회지
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• 제19권3호
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• pp.89-97
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• 2017

The purpose of this study is to analyze the difference and influence of educational institutions and majors on education service quality, learning satisfaction, and educational institution loyalty, and to provide information on an Academic Credit Bank System appropriate for the two types of education institutions and learners. Looking at the difference in education service quality, learning satisfaction and educational institution loyalty, Lifelong Education Organizations of Universities showed positive awareness compared to Job Technical colleges. Especially, differences in awareness regarding quality of education facilities were largest, followed by educational institution loyalty and learning satisfaction. Looking at the difference in awareness according to educational institution and majors, learners at Lifelong Education Organizations of Universities had positive awareness compared to Job Technical colleges in terms of quality of facilities, learning satisfaction and educational institution loyalty. No difference was found according to major. Looking at the effect of awareness of education service quality on learning satisfaction and educational institution loyalty, factors of education service quality affected learning satisfaction in the order of education>administration>facilities for Lifelong Education Organizations of Universities, and the effect on educational institution loyalty was found in the order of administration> education with no effect shown by facilities. For learners at Job Technical colleges, factors of education service quality affected learning satisfaction in the order of administration>education>facilities. Influence on loyalty to educational institution was found in the order of administration>facilities>education.

• Child Health Nursing Research
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• 제8권2호
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• pp.141-151
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• 2002

The purpose of this study was to find out the correlations between mother-adolescent communication and quality of life in the adolescents. The study subjects consisted of 171 adolescents who were going to middle school and high school. The data included general characteristics, health related characteristics, stress, mother-adolescent communication and quality of life. The data were analyzed by frequency, mean, percentage, t-test, ANOVA and Pearson's correlation using the SPSS statistical program. The result were as follows: 1. The mean score for the stress of adolescent was 2.48(maximum score: 5) and there were significant difference according to demographic variables that is sex, grade, father's being and health related variables that is health status, frequently ill, illness severity and illness of family. 2. The mean score for the mother-adolescent communication was 3.27(maximum score : 5) and there were significant difference according to demographic variables that is father's and mother's being. There were no significant difference according to any health related variables. 3. The mean score for the quality of life of adolescent was 3.97(maximum score : 7) and there were no significant difference according to demographic and health related variables. 4. There was a negative correlation between the stress and the quality of life. There was a positive correlation between the quality of life and the mother-adolescent communication. There was a no correlation between the mother-adolescent communication and the quality of life. Consequently, the implication for nursing of this study is that there is a need to develop relief strategy of stress for the female adolescents. And there is a need to develop a promoting program of quality of life for the adolescents considering the stress and the mother-adolescent communication.

• 농업과학연구
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• 제37권1호
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• pp.7-12
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• 2010

A significant difference in table grape quality was found between harvest seasons, producers and cultivars. In general, 'Kyoho' grapes showed much greater difference in fruit quality than 'Campbell Early'. The ratio of 'Campbell Early' grapes with poor quality (below quality standard within grades), was higher in fruit harvested early in the season, mainly because of immature fruit harvest. In 'Kyoho', poor quality of fruit seemed to be derived from the deviation of cultural practice between producers. Major factors responsible for poor quality in both cultivars includes harvest of unripe cluster, poor sorting and grading, berry abscission, and poor coloration. It is recommended to introduce a new quality standards considering the market condition in 'Kyoho' or a fresh-cut technology of grape berries for niche market.