• Journal of Korean Library and Information Science Society
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• v.43 no.2
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• pp.53-75
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• 2012

In recent years, many studies on the public library services for individual vulnerable groups have been performed in Korea. From the standpoint of public libraries with limited human and physical resources, however, all proposed alternatives are difficult to accommodate due to overload and in an integrated perspective, the several alternatives have a logical contradiction and possibility of realistic conflicts. Focusing on these facts, this study proposed an integrated direction and strategic plan to strengthen knowledge and information services of public libraries for five vulnerable classes, ie., the disabled persons, multi-cultural families, the elderly, rural residents, basic living subsidies.

• Journal of Korean Library and Information Science Society
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• v.52 no.3
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• pp.335-368
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• 2021

This study was performed in order to to suggest the library service direction and program provision method for single-person households in the Seoul Public Library. by analyzing the current status of the operation of public services and library services for domestic and foreign single-person households and the results of the survey on perception of library users and experts. As a result, the suggested library service direction for single-person households was proposed to secure and provide information resources closely related to the lives of single-person households, and establish a support center in charge of services to utilize human resources efficiently with local libraries, and create a user-centered facility infrastructure including single-person households away from the material-oriented library, provide regional specifications and customised services based on the characteristics and distribution of single-person households. In addition, the reading culture program for single-person households believes that social activities support for vulnerable single-person households, social ties, care, volunteer work, leisure and cultural activities are more necessary than anything else, and proposed specialized library services and programs for young, middle-aged, and female single-person households.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.21 no.1
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• pp.131-148
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• 2010

This study aimed to develop an operating manual on the voluntary activity to the library services with disabled people in the public libraries. Various domestic and overseas manuals on the voluntary activity to the library services with disabled people were analyzed. From the survey and expert interviews, five types of most frequently asked library services with disabled people, face-to-face reading, word input services, services to off-library users, mobility aids services and assistance of engineering devices were extraced. Five specific areas on the voluntary activity were chosen in terms of activity area, barrier type, specific activity field, activity purpose and checklist. Finally, contents of the operating manual was applied to the area of face-to-face reading.

• Journal of Korean Library and Information Science Society
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• v.37 no.3
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• pp.193-208
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• 2006

The customer satisfaction. which is close with the loyalty, rate of disconnection and re-purchase and the new customer creation is important in point of the enterprise performance measurement system. There have been a number of studies that applied different models in other to assess the customer satisfaction of public and non-public area. But the general evaluation models which are existing can't consider the discrimination characteristic of different types of products or services. And these models didn't reflect the quality of the Internet environment of the public library service which appears newly. This study delved into literature of library service and customer satisfaction evaluation and suggest the classification system of public library service and the evaluation model of customer satisfaction for public library.

• Journal of the Korean Society for Library and Information Science
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• v.36 no.2
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• pp.165-184
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• 2002

Recognizing user services as one of the most important and essential part in the public library, this study focuses on seeking for innovative ideas for the improvement of user services. Data analyses is based on the written survey submitted by public libraries throughout the nation. Questions related with user services are analyzed. and some influential factors in relation with the selection of superior libraries are compared with those of public libraries as a whole. Active library services for the users are revealed as the most important factor to be included in superior library group.

• Journal of Korean Library and Information Science Society
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• v.46 no.2
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• pp.289-316
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• 2015

The disabled suffer great difficulties from public library access and data use due to reasons such as disabilities, mobility limitations, and lack of alternative materials and services. To overcome this, through outreach services for the disabled, public libraries should meet the multiple needs of people with disabilities. As such, the purpose of this study is to derive suitable strengthening plans of outreach services based on the size of the targeted user and disability type by analyzing outreach service operation practices in libraries in Korea and overseas and by researching and analyzing the status and awareness of outreach services for the disabled in Korean public libraries.

• International Journal of Knowledge Content Development & Technology
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• v.12 no.4
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• pp.41-65
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• 2022

This study would understand the overall perception of our society about public libraries, analyzing the texts related to public libraries, utilizing the semantic connection network & sentiment analysis. For this purpose, this study collected data from the last five years with keywords, 'Library' and 'Lifelong Learning Center' from January 1, 2016 through November 30, 2020 through the blogs and cafés of major domestic portal sites. With the collected data, text mining, centrality of keywords, network structure, structural equipotentiality, and sensitivity analyses were conducted. As a result of the analysis, First, 'reading' and 'book' were identified as representative keywords that form the social perception of public libraries. Second, it turned out that there were keywords related to the use of the library and the untact service due to the recent spread of COVID-19. Third, in seeking a plan for the development of public libraries through the keywords drawn to have positive meanings, it is necessary to create continuous services that can form a new image of the library, breaking away from the existing fixed role and image of the library and increase the convenience of use. Fourth, facilities and facilities for library services were recognized from a neutral point of view. Fifth, the spread of infectious diseases, social distancing, and temporary closure and closure of libraries are negatively related to public libraries, and awareness of librarians has been identified as negative keywords.

• Journal of the Korean Society for Library and Information Science
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• v.51 no.3
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• pp.247-263
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• 2017

This study attempts to suggest effective strategies for public library services for multicultural polpulation in Busan metro area. Emphasis was put on the perceived problems and strategies of librarians who are in charge of multicultural services in three public libraries in Busan. Specifically, this study surveys major issues, problems, and solutions related to serving multicultural population in public libraries. For this, the study collected data from qualitative interviews with informants and analyzed contents. It is expected that the results of the study will provide multicultural agencies with primary data to restructure the service programs for immigrants in Korean public libraries.

• Journal of the Korean Society for information Management
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• v.25 no.3
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• pp.159-178
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• 2008

As social institution, the public libraries in changing social environment are required to adopt a more systematic and efficient managerial strategy, only to function properly and to achieve the given goal. In this context, the specialization of the public libraries means the provision of information and library services through differentiation and focus strategy, and should be realized for the efficient library management. In order to examine the specialization of the public libraries in Korea, this study builds the theoretical background of the specialization of the public libraries, looks into the current situation of the public libraries, investigates and analyzes the specialization of the public libraries in terms of information and library services, and suggests some recommendation for improvement. By so doing this study aims at enhancing our understanding of the specialization of the libraries as a whole.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.2
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• pp.203-218
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• 2007

The purpose of this study was to investigate the state library services in the United States in order to consider what services are needed for regional libraries in Korea. The data were collected from library statistics and library web pages. The analyses particularly focused on examining the residental service and library service of state libraries. The analyses revealed that the state libraries provide funds, services, and training to local libraries, but the service levels are varied among states. State libraries provide state historical information and genealogy information to residential users, and focus on the information needs for handicapped people. Based upon the analysis of U.S. state libraries, Korea regional libraries would provide services different from local public libraries. Also, regional libraries would be operated based upon the regional characteristics.