• International Journal of Quality Innovation
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• v.8 no.2
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• pp.100-114
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• 2007

Decision makers in the service industry must effectively cope with queuing problems, service capacity optimization, service efficiency and service quality problems. This study proposes a computer simulation-enabled MCDM framework that integrates computer simulation analysis, Taguchi method, expert opinion and multiple criteria decision making (MCDM) to assist decision makers in coping with decision problems. In this framework, Taguchi method is adopted to reduce the time required for the simulation experiment. Computer simulation analysis is adopted to obtain useful information for rapid decision-making without interrupting actual production. MCDM is used to select the optimal alternative. The illustrative result is extremely promising.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2004.05a
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• pp.710-713
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• 2004

There have been numerous research and development efforts to automate business processes or execute business processes automatically. Especially, Web service is considered to be one of the most promising technologies. Existing Web service composition languages such as BPEL (Business Process Execution Language) and BPML (Business Process Modeling Language) do not provide full semantic support for business processes. This paper proposes a 3-layer model that consists of business process layer and service layer which can seamlessly integrates business process semantics with service semantics. The proposed model and architecture will enable effective management of business processes as well-defined corporate assets, services that execute tasks to achieve goals of business processes, and software components that comprise services.

• Journal of Information Technology Applications and Management
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• v.14 no.3
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• pp.1-14
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• 2007

Recently. interests in IT Service Management (ITSM) are increasing internationally as well as domestically. In order to realize the benefits from ITSM, it is necessary to institutionalize it as a culture of the organization through effective change management. One of the most promising approach of effective change management is a Six Sigma technique. In this study, we analyze a success case in which 6 Sigma was applied to Service Desk function which is one of the most important functions of ITSM. Through the analyses, this study aims to propose a feasible and specific approach to institutionalize ITSM. To accomplish the objective. the study analyzed specific methods of application of 6 Sigma to ITSM. performance of the project and future directions based on interview and project document/deliverable review. This study could not provide detailed performance measures due to lack of previous research on this topic and difficulty of obtaining quantitative data. However. this study has contributed to proposing a direction to institutionalize ITSM in organizations by analyzing a feasibility of 6 Sigma in implementing ITSM.

• The Journal of Information Systems
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• v.14 no.3
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• pp.9-16
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• 2005

In this paper, the performance of the WebService architecture for QoS guaranteed connection provisioning in inter-AS domain networks has been measured and analyzed for service publish/inquiry, collection of NMSs ASBR details, source routing by ingress NMS in constraint based routing and connection establishment. From the analysis, it has been found that, the connection between inter-AS domain networks can be established within the usual time limits of 3 seconds by the Web Service architecture. Since no standard solutions have been implemented in Interdomain QoS provisioning, this performance analysis assures Web Service architecture as a promising solution and can be easily implemented in the early stages of MPLS network employment.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.10 no.8
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• pp.3701-3727
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• 2016

Recently Service Function Chaining (SFC) is promising to innovate the network service mode in modern networks. However, a feasible implementation of SFC is still difficult due to the need to achieve functional equivalence with traditional modes without sacrificing performance or increasing network complexity. In this paper, we present a configurable network service chaining (CNSC) mechanism to provide services for network traffics in a flexible and optimal way. Firstly, we formulate the problem of network service chaining and design an effective service chain construction framework based on integrating software-defined networking (SDN) with network functions virtualization (NFV). Then, we model the service path computation problem as an integer liner optimization problem and propose an algorithm named SPCM to cooperatively combine service function instances with a network utility maximum policy. In the procedure of SPCM, we achieve the service node mapping by defining a service capacity matrix for substrate nodes, and work out the optimal link mapping policies with segment routing. Finally, the simulation results indicate that the average request acceptance ratio and resources utilization ratio can reach above 85% and 75% by our SPCM algorithm, respectively. Upon the prototype system, it is demonstrated that CNSC outperforms other approaches and can provide flexible and scalable network services.

• Culinary science and hospitality research
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• v.4
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• pp.317-345
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• 1998

According to this study, Korean food department rather than Western food department and business department rather than food & beverage department is more separated with the greater difference. It is surveyed that the main reason to separate from food service is dissatisfaction to wage followed by six reasons. In the light of management the separation of employees gives management a positive aspect, but the separation of necessary employees bring about a big problem. That the separation rate of food service industry which greatly depends on personal service is high causes many bottleneck to development of food service industry. If the saparation rate of employees is high, it is difficult to maintain consistency of service quality. It is impossible to think that immature service new employee gives customer strong impression. Subsequently the spending of time and cost to train new employees and management reproaching supervisors makes morale of employees dropped. That is why the very this influences selling. To improve the vicious cycle of that serve absence in food service Operators of food service industry should be escaped from their fixed ideas. It is time to need management consciousness which wants to have real content rather than external growth. It is revealed that more than 80% of investment of most of food service industry goes to facility investment. A part of the investment cost should be invested to foster professional manpower. And if employees can have owner consciousness by continuous support and positive investment in training which can give real intention to their lives and vocational pride, it is believed that the future of food service industry in Korea is promising.

• Journal of the Korean Professional Engineers Association
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• v.33 no.4
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• pp.38-43
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• 2000

ITS(Intelligent Transport System), a technology based on the recent and remarkable development in control, communications, computer and general information technologies is generally expected to be the most promising solution to the traffic congestion on urban road networks. The objective of this paper is to suggest the plan of ITS information service, current trends of ITS strategy, and technology standards.

• Proceedings of the Korean Institute of Communication Sciences Conference
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• 2006.07a
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• pp.657-657
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• 2006

• Journal of Korea Society of Industrial Information Systems
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• v.16 no.5
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• pp.55-62
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• 2011

Recently, LBS(Location Based Service) is expanding its service areas with the spread of smart phones and the contents of the service are more individualized according to the customer's needs. Specially, LBSNS(Location Based Social Network Service) is emerging as the most promising service of LBS. This paper introduces a LBSNS model to form a community to share common contents dynamically centering around the place of user's smart phone. The methodology suitable for implementing the effective management and the automatic update of the community of social network is presented in this paper. In addition, we describe the significant future researches of LBSNS under the upcoming mobile environment.

• The KIPS Transactions:PartD
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• v.10D no.6
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• pp.1017-1024
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• 2003

Jini is a promising HomeNetworking middleware of computing environment based on Java Technology. To support Homenetwork service based on Jini, Jini device requires a successive operation and complicated management. In this paper, our service management system is a service provider component and lookup service component including automation module. Our automatin module privide searching and setting function of a library, runtime environment and class file system cinfiguration information for Jini service. Our system can be accomplished by automation of runtime environment, simplification of service management structure, visualization of service execution.