• International Journal of Quality Innovation
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• 제9권1호
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• pp.181-187
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• 2008

Every company tries to know who the best and idealistic customers are and how to identify them by use of the special methods. To solve this problem the diamond model of customer stratification, which is the conceptual model, is introduced in this research. We modified the customer stratification model developed by Narayanan et al. (2007). By use of this model we can find out the most profitable customers and then we can plan to improve the profitability of the rest customer groups.

• 디지털산업정보학회논문지
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• 제6권3호
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• pp.19-29
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• 2010

A marketing model is changed from a customer acquisition to customer retention and it is being moved to a way that enhances the quality of customer interaction to add value to our customers. Such personalization is emerging from this background. The Web site is accelerate the adoption of a personalization, and in contrast to the rapid growth of data, quantitative analytical experience is required. For the automated analysis of large amounts of data and the results must be passed in real time of personalization has been interested in technical problems. A recommendation algorithm is an algorithm for the implementation of personalization, which predict whether the customer preferences and purchasing using the database with new customers interested or likely to purchase. As recommended number of users increases, the algorithm increases recommendation time is the problem. In this paper, to solve this problem, a recommendation system based on clustering and dimensionality reduction is proposed. First, clusters customers with such an orientation, then shrink the dimensions of the relationship between customers to low dimensional space. Because finding neighbors for recommendations is performed at low dimensional space, the computation time is greatly reduced.

• Industrial Engineering and Management Systems
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• 제3권2호
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• pp.129-133
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• 2004

Studies on the optimal location of retail store have been made in case of no obstacle(Minagawa etal. 1999). This paper deals with the location problem of retail store considering obstacles (e.g. rivers, railways, highways, etc.) and obstacle-overcoming points (e.g. bridges, railway crossings, zebra crossings, overpasses, etc.). We assume that (1) commercial goods dealt here are typically convenience goods, (2) the population is granted as potential demand, (3) the apparent demand is a function of the maximum migration length and the distance from the store to customers, (4) the scale of a store is same in every place and (5) there is no competitor. First, we construct the basic model of customers' behavior considering obstacles and obstacle-overcoming points. Analyzing the two dimensional model, the arbitrary force attracting customers is represented as a height of a cone where the retail store is located on the center. Second, we formulate the total demand of customers and determine the optimal location that maximizes the total demand. Finally, the properties of the optimal location are investigated by simulation.

• Industrial Engineering and Management Systems
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• 제3권2호
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• pp.92-99
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• 2004

We consider the ATM switching node location problem (ANLP). In this problem, there are two kinds of facilities, hub facilities and remote facilities, with different capacities and installation costs. We are given a set of customers with each demand requirements, a set of candidate installation sites of facilities, and connection costs between facilities. We need to determine the locations to place facilities, the number of facilities for each selected location, the set of customers who are connected to each installed hub via installed remote facilities with minimum cost, while satisfying demand requirements of each customer. We formulate this problem as a general integer programming problem and solve it to optimality. In this paper, we present a preprocessing procedure to tighten the formulation and develop a branch-and-price algorithm. In the algorithm, we consider the integer knapsack problem as the column generation problem. Computational experiments show that the algorithm gives optimal solutions in a reasonable time.

• 경영과학
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• 제20권1호
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• pp.125-139
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• 2003

City gas is becoming an essential resource in households due to its convenience and low price in comparison to other energy sources. However, in order to prepare for the gas market to be saturated, many city gas companies must pursue customer satisfaction management and develop happy call systems for a promising solution. In the development of the happy call systems, the difficult problem is that we cannot contact all customers because of limited resources and calling efficiency in the call center, We should find best customers according to their value. This paper suggests a methodology for the selection of happy call customers when city 9as companies consider two strategies. First, they should launch a new business area. Second, they must attempt to prevent current customers from moving from city gas to other fuels. We will discover important attributes and derive rules of weighting for the attributes through an exploration study that affect customer satisfaction and preference. Through a simulation model, we will show how many customers will be selected by our methodology.

• 경영과학
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• 제24권2호
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• pp.43-56
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• 2007

VRP(Vehicle Routing Problem) is studied in this paper, where two different kinds of missions are to be completed. The objective is to minimize the total vehicle operating distance. A mixed integer programming formulation and a heuristic algorithm for a practical use are suggested. A heuristic algorithm consists of three phases such as clustering, constructing routes, and adjustment. In the first phase, customers are clustered so that the supply nodes are grouped with demand nodes to be served by the same vehicle. Vehicle routes are generated within the cluster in the second phase. Clusters and routes are adjusted in the third phase using the UF (unfitness) rule designed to determine the customers and the routes to be moved properly. It is shown that the suggested heuristic algorithm yields good performances within a relatively short computational time through computational experiment.

• 한국컴퓨터정보학회논문지
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• 제24권1호
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• pp.167-178
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• 2019

In this paper, we study the multi-objectives vehicle and drone routing problem with time windows, MOVDRPTW for short, which is defined in an urban delivery network. We consider the dual modal delivery system consisting of drones and vehicles. Drones are used as a complement to the vehicle and operate in a point to point manner between the depot and the customer. Customers make various requests. They prefer to receive delivery services within the predetermined time range and some customers require fast delivery. The purpose of this paper is to investigate the effectiveness of the delivery strategy of using drones and vehicles together with a multi-objective measures. As experiment datasets, we use the instances generated based on actual courier delivery data. We propose a hybrid multi-objective evolutionary algorithm for solving MOVDRPTW. Our results confirm that the vehicle-drone mixed strategy has 30% cost advantage over vehicle only strategy.

• 대한산업공학회지
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• 제33권2호
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• pp.265-272
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• 2007

The purpose of Vehicle Routing Problem (VRP) is to design the least costly (distance, time) routes for a fleet of identically capacitated vehicles to serve geographically scattered customers. There may be some restrictions such as the maximal capacity for each vehicle, maximal distance for each vehicle, time window to visit the specific customers, and so forth. This paper is concerned with VRP to minimize the sum of elapsed time from departure, where the elapsed time is defined as the time taken in a moving vehicle from the depot to each customer. It is important to control the time taken from departure in the delivery of perishable products or foods, whose freshness may deteriorate during the delivery time. An integer linear programming formulation is suggested and a heuristic for practical use is constructed. The heuristic is based on the set partitioning problem whose performances are compared with those of ILOG dispatcher. It is shown that the suggested heuristic gave good solutions within a short computation time by computational experiments.

• 대한안전경영과학회지
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• 제11권4호
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• pp.213-220
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• 2009

The minimum latency problem, also known as the traveling repairman problem and the deliveryman problem is to minimize the overall waiting times of customers, not to minimize their routing times. In this research, a genetic algorithm, a clonal selection algorithm and a population management genetic algorithm are introduced. The computational experiment shows the objective value of the clonal selection algorithm is the best among the three algorithms and the calculating time of the population management genetic algorithm is the best among the three algorithms.

• 한국국방경영분석학회지
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• 제9권1호
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• pp.75-85
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• 1983

This study is concerned with the problem of routing vehicles stationed at a central depot to supply customers with known demands, in such a way as to minimize the total distance travelled. The problem is referred to as the vehicle routing problem and is a generalization of the multiple traveling salesmen problem that has many practical applications. A branch-and-bound algorithm for the exact solution of the vehicle routing problem is presented. The algorithm finds the optimal number of vehicles as well as the minimum distance routes. A numerical example is given.