• Title/Summary/Keyword: perceived response

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An Empirical Study of Comprehensive Health Screening Medical Service Quality with Kano Model and PCSI Index (Kano 모델 및 PCSI 지수를 활용한 종합건강검진 의료서비스 품질에 대한 실증적 연구)

  • PARK, Ae-Jun
    • The Journal of Industrial Distribution & Business
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    • v.10 no.7
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    • pp.71-82
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    • 2019
  • Purpose - This study aims to identify the priorities of medical service quality improvement by customer satisfaction characteristics and potential customer satisfaction improvement (PCSI) index based on the dualistic quality classification of Kano Model (1984) for Comprehensive Health Screeening Center in General Hospitals and Centers only for Comprehensive Health Screening and suggest a direction for future improvement. Research design, data, and methodology - Through advanced research on health screening medical service quality, this study set four service quality factors, including tangible, human, process and supportive factors, and 39 measurement items. Based on these items, the study used 117 questions, which consist of dualistic quality factors, customer satisfaction coefficients, positive and negative questions for PCSI index and questions for current satisfaction. 300 effective samples were collected for adults in their 20s who experienced health screening service in Seoul, Gyeonggi-do and Incheon within the past two years. Collected data were input in the quality evaluation duality table to categorize quality factors and calculate customer satisfaction coefficients by Timko(1993). The study also analyzed PCSI index in comparison with current satisfaction and identified priorities in quality improvement. Results - It was found that the most urgent factors to improve the quality in both groups were adequate waiting hours and emergency response for complications, which are process factors classified as unitary quality. It is urgently needed to improve the quality as the PCSI index was high in supportive factors (complaint response team) as attractive quality in Comprehensive Health Screening Center in General Hospitals and in process factors (prevention of infection) as unitary quality in Centers only for Comprehensive Health Screening. As the PCSI index was low in space use as a tangible factor, it was found that the current level can be maintained instead of improvement. Conclusions - To improve the health screening medical service quality, it is required to focus on process factors (adequate waiting hours, emergency response for complications, prevention of infection) and supportive factors (complaint response team) among service qualities perceived by users. It is proposed to ensure continuous efforts to manage and reinforce priorities as a direction for future improvement in health screening service.

Effects of superimposed cyclic operation on corrosion products activity in reactor cooling system of AP-1000

  • Mahmood, Fiaz;Hu, Huasi;Lu, Guichi;Ni, Si;Yuan, Jiaqi
    • Nuclear Engineering and Technology
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    • v.51 no.4
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    • pp.1109-1116
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    • 2019
  • It is essential to predict the radioactivity distribution around the reactor cooling system (RCS) during obligatory cyclic operation of AP-1000. A home-developed program CPA-AP1000 is upgraded to predict the response of activated corrosion products (ACPs) in the RCS. The program is written in MATLAB and it uses state of the art MCNP as a subroutine for flux calculations. A pair of cyclic power profiles were superimposed after initial full power operation. The effect of cyclic operation is noticed to be more prominent for in-core surfaces, followed by the primary coolant and out-of-core structures. The results have shown that specific activity trends of $^{56}Mn$ and $^{24}Na$ promptly follow the power variations, whereas, $^{59}Fe$, $^{58}Co$, $^{99}Mo$ and $^{60}Co$ exhibit a sluggish power-following response. The investigations pointed out that promptly power-following response of ACPs in the coolant is vital as an instant radioactivity source during leakage incidents. However, the ACPs with delayed power-following response in the out-of-core components are perceived to cause a long-term activity. The present results are found in good agreement with those for a reference PWR. The results are useful for source term monitoring and optimization of work procedures for an innovative reactor design.

Investigation of Millennials' Perception of Vegan Trends and Future Needs (밀레니얼 세대의 비건트렌드에 대한 인식 및 미래 요구도 조사)

  • Song, Eun-Hye;Jung, Bok-Mi
    • Korean Journal of Community Nutrition
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    • v.27 no.5
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    • pp.373-386
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    • 2022
  • Objectives: This study examined the perception of the vegan trend of millennials and their future needs. Methods: This study was conducted online from June 21, 2021, to July 15, 2021, targeting 425 adult men and women born between 1980 and 2000. The contents of the survey were divided into four categories: general information, awareness of vegetables, awareness of vegan trends, and future needs for vegan trends. Results: Most respondents recognized the importance of eating vegetables and perceived vegetarianism and veganism as a lifestyle. Regarding the perception of the vegan trend, the highest response rate was 'The vegan trend is to be satisfied with my life regardless of other people', while the lowest response rate was 'The vegan trend is only a temporary fad'. The reasons for purchasing vegan products with high response rates were 'interest in the earth and environment', 'protection of animal rights', and 'thinking about health'. The type of vegan product wanted in the future was delicious food, and convenience level was in the order of 'completely cooked', 'half-cooked', and 'pre-processed'. Among the sustainable vegetarian types that millennials responded, 'semi-vegetarian', which can consume most animal products excluding red meat, showed the highest response rate. Conclusions: The positive perceptions about vegetables are expected to increase. Efforts should be made to develop convenient meals using vegetables and provide reasonable prices to expand vegetable intake.

The Influence of Artwork-provoked Response Types on Art Infusion Effect (명화가 유발하는 반응유형이 명화주입효과에 미치는 영향)

  • Jung, Bohee;Bae, Jungho
    • Journal of Distribution Science
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    • v.17 no.1
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    • pp.95-103
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    • 2019
  • Purpose - Recently, many theoretical researches suggested that arts-based marketing strategies provide many benefits for marketers to differentiate their brand or product from others. However, there has been little research focusing on consumers' response types from artwork (artifact-emotion appraisal; A-emotion vs. represented world-emotion appraisal; R-emotion). In order to deepen our understanding of arts-based marketing strategies, we addressed a research question related to how artwork-provoked consumers' emotional response can impact the perceived evaluation of art infused products. Research design, data, and methodology - To answer the research question, we conducted a pretest and one experimental study. The experimental study was 2(art-provoked response type: A-emotion vs. R-emotion) by 2(emotional valence: positive vs. negative) by 2(produce type: hedonic vs. utilitarian) mixed design. The art-provoked response type and emotional valence were between-subject design and product type was within subject design. For the experimental study, 108 undergraduate students and graduate students were randomly assigned to one of 4 conditions (A-emotion-positive, A-emotion-negative, R-emotion-positive, R-emotion-negative). Participants reported their evaluation of art-infused product and other items for a manipulation check. Results - The major results from the experimental study are as follow. First, participant's art-provoked response type influenced evaluation of art infused products differently. More specifically, the effect of emotional valence of artwork on product evaluation was not significant in A-emotion. However, in R-emotion, relative to the product with artwork provoked negative emotional valence, the product with artwork provoked positive emotional valence elicited significantly higher product evaluation. Second, product type also affected the art infusion effect significantly. Particularly, the differential effect of participant's art-provoked response type on product evaluation revealed when it is for a utilitarian product, but not for a hedonic product. Conclusions - Theoretically, the findings of this study expand academic research on art infusion. And the findings also can be extrapolated to generate lots of implication for marketers. In sum, when they plan art marketing strategies to build the favorable relationship with their customers, they need to consider customers' response type of an infused art and product type.

Determination of Primary Working Area based on Working Comfort (사용 편의성에 기초한 주작업영역의 결정)

  • 박성준;정의승
    • Proceedings of the ESK Conference
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    • 1995.04a
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    • pp.155-164
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    • 1995
  • For efficient operation, vital hand controls must be easily controlled by the operator from his normal working position. The primary working area based on operator's working comfort was developed to serve as a design guideline tothe control panel layout. Ten male subjects participated in the experiment in which working comfort was measured for two controls of a lever type control and a knob type control with respect to the frontal and sagittal distances from the body center and the slope of a workplace. The response surface methodolgy using a central composite design was employed to develop a prediction model for perceived working comfort of each control. Both controls have a similar pattern of comfortable working area, but the lever type control has slightly broader working area. The concept of the proposed working area is a significant extension to the conventional working area such as Farley's or Squires' curves. It is shown that the distance toa control device and the slope have a quadratic effect to working comfort. It is noticeable that comfortable working area exists outside the conventional working area. The result of the response surface analysis also indicated that a little slope of about 15 .deg. for a control panel improves working comfort.

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Effecting the System Characteristic and Individual Characteristic of Computerized Tax Accounting to Education Performance through Education Satisfaction; Based on KcLep Education Students of Korean Association of Certified Public Tax Accountants (전산세무회계 교육용 소프트웨어의 시스템특성 및 개인적 특성이 교육만족도를 매개로 교육성과에 미치는 영향; 한국세무사회의 KcLep(케이렙) 교육생을 중심으로)

  • Kim, Hyeongyu;So, Wonhyun;Kim, Hakyun
    • Journal of Fisheries and Marine Sciences Education
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    • v.27 no.1
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    • pp.1-12
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    • 2015
  • This article starts with a review of the system characteristic(easiness, flexibility, reliability) and individual characteristic(self-efficacy, achievement motive, computer ability) through education satisfaction especially in relation to the education performance(perceived usefulness, educatee value). We found that all variables significantly affect the education satisfaction, but only computerized ability doesn't significantly affect the education satisfaction. Education satisfaction significantly affect the education performance. This paper suggests that the followings; first, response time of systems is valuable factor in KcLep. Second, self-efficacy and achievement motive are more important then computer ability in KcLep educatee. Finally, software developer and teacher always think about rapid response time of systems and exchange of data for the education performance in KcLep.

Predictors of Sun-Protective Practices among Iranian Female College Students: Application of Protection Motivation Theory

  • Dehbari, Samaneh Rooshanpour;Dehdari, Tahereh;Dehdari, Laleh;Mahmoudi, Maryam
    • Asian Pacific Journal of Cancer Prevention
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    • v.16 no.15
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    • pp.6477-6480
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    • 2015
  • Purpose: Given the importance of sun protection in the prevention of skin cancer, this study was designed to determine predictors of sun-protective practices among a sample of Iranian female college students based on protection motivation theory (PMT) variables. Materials and Methods: In this cross-sectional study, a total of 201 female college students in Iran University of Medical Sciences were selected. Demographic and PMT variables were assessed with a 67-item questionnaire. Multiple linear regression was used to identify demographic and PMT variables that were associated with sun-protective practices and intention. Results: one percent of participants always wore a hat with a brim, 3.5% gloves and 15.9% sunglasses while outdoors. Only 10.9% regularly had their skin checked by a doctor. Perceived rewards, response efficacy, fear, self-efficacy and marital status were the five variables which could predict 39% variance of participants intention to perform sun-protective practices. Also, intention and response cost explained 31% of the variance of sun-protective practices. Conclusions: These predictive variables may be used to develop theory-based education interventions to prevent skin cancer among college students.

A Study on Image of Black Dress (검은색 의상의 이미지 연구)

  • Lee, Jung-Mi;Cho, Jean-Suk
    • The Research Journal of the Costume Culture
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    • v.14 no.2
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    • pp.247-259
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    • 2006
  • This studies on images of black dress was based on reference to literatures and valid investigations. The images toward black clothing are categorized by study participants' perceptions according to sex, age, marital status, education, and residential area. The result was as followed. Terminologies used to describe images of black apparel were collected and studied. They are assorted as dignity, feminine, modern, sexy, abstinence and sorrow. The result based on sex shows that females perceive more on images of feminine, dignity and modern, but perceive less on images of abstinence compare to male participants' response. The result based on age shows that with increase in age, participants perceive more on images of abstinence, sexy and sorrow. The result based on marital status shows that singles perceive more on images of modern, but perceive less on images of abstinence and sexy compare to married participants' response. The result based on education shows that with higher degree of education, participants perceive more on images of dignity , modern and abstinence. The result based on residential area shows that participants from bigger cities such as Seoul and Kyung-Ki Do perceived more on images of dignity and modern.

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The perception of Hospice Health Professionals on the Hospice Clinical Nurse Specialist System (호스피스 전문간호사 제도에 관한 인식)

  • Oh, Pok-Ja;Lee, Hee-Jung;Kim, Bog-Ja
    • Asian Oncology Nursing
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    • v.3 no.1
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    • pp.15-23
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    • 2003
  • Purpose: This study was to find out hospice nurses and other health professionals' perception on the system of hospice and palliative nurse specialist. Methods: Using questionnaire, 63 nurses and 22 other health professionals answered about the benefit required qualification, workforce standard, and the extent of autonomy needed for hospice and palliative nurse specialist. Data was collected from August, 2002 to November, 2002. and analyzed by using SPSS 10 program. Results: 1) 96.4% of the subjects perceived that hospice nurse specialist will improve the quality of care and patient satisfaction. 2) The most frequent response for the type of education required for hospice nurse specialist was one year post RN program. 3) The most frequent response for the required clinical experience of hospice nurse specialists was minimum of four to five years. 4) The most important qualification for the hospice nurse specialists was an "good relationship with others", and "clinical experience". 5) One to two hospice nurse specialist per hospice facility was viewed as a sufficient number. 6. Autonomy was viewed as the most important characteristic which should be granted to hospice nurse specialist. Conclusion: The results of this study can be used as a basic information in establishing hospice nurse specialist program.

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Effects of EMLA Cream Application on Pain Perception and Pain Response of Children with Cancer During Implanted Venous Access Port Needle Insertion (EMLA크림 도포가 소아암환자의 피하매몰 중심정맥포트 바늘삽입 시 통증인지와 통증반응에 미치는 영향)

  • Seo, Hyun-Young;Kim, Young-Hae
    • Child Health Nursing Research
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    • v.22 no.1
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    • pp.21-28
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    • 2016
  • Purpose: The purpose of this study was to identify effects of EMLA (Eutectic Mixture of Local Anesthetics) cream application on pain perception and pain response during insertion of implanted venous access port needle in children with cancer. Methods: From December 2010 to August 2011, at U university hospital, 20 patients scheduled for implanted venous access port needle insertion were recruited, and randomly assigned to receive either EMLA or a placebo cream 1 hour before the implanted venous access port needle insertion. While conducting needle insertion, changes in pulse and oxygen saturation on the pulse oxymeter monitor were measured and pain behavior reaction was also measured during needle insertion in the treatment room. After conducting needle insertion, self-reported pain reaction, and mothers' perception of the children's pain reaction were measured. Collected data were statistically processed using SPSS version 17.0 for Windows, and analyzed using descriptive statistics, t-test. Results: Children's self-reported degree of pain, degree of pain as perceived by mothers and pain behavior reaction decreased significantly in the EMLA application group compared with the placebo group. Conclusion: Findings indicate that application of EMLA cream is effective in relieving pain in these children during implanted venous access port needle insertion.