• 제목/요약/키워드: perceived level

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초등 예비교사들이 인식하는 과학 흥미에 대한 개념적 특성 분석 (Conceptual Characteristics Analysis of Interest in Science Perceived by Elementary Pre-Service Teachers)

  • 최윤성
    • 과학교육연구지
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    • 제47권3호
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    • pp.225-237
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    • 2023
  • 이 연구는 과학 흥미를 주제로 초등 예비교사들이 어떤 인식을 하고 있는지 탐색하는 것을 목적으로 한다. 비수도권 소재 A 교육대학교에 재학 중인 187명의 초등 예비교사들을 대상으로 설문 조사를 실시하였다. 그 중 비대면 면담 참여에 동의한 3명의 초등 예비교사들을 대상으로 자료 수집을 병행하였다. 초등 예비교사가 작성한 설문 문항을 주제별 질적 텍스트 분석 방법을 통하여 설문 자료를 분석하였다. 면담 자료는 전사하여 귀납적으로 추가적인 해석을 더하였다. 그 결과 과학 흥미 용어에 대한 개념은 과학과 흥미 두 용어의 합성어로 해석하는 경향을 보였다. 과학 흥미가 감소하는 시기는 중학교 이후, 초등학교 고학년, 저학년 순으로 나타났다. 과학 흥미가 감소하는 이유는 학교 교육 현장에서 개인 맥락적인 범위 내에서 과학 교과에 대한 부정적인 경험에서부터 비롯한 것으로 해석할 수 있었다. 과학 흥미 감소 및 과학 흥미 증진에 대한 방안은 개인, 가정, 학교, 교사, 지역사회, 국가의 범위로 구분하고 장단기적인 관점에 대해 논한 결과 과학 영역에 대한 다양한 탐구 활동과 경험, 과학과 관련된 활동의 참여, 학생 중심 수업, 교사 전문성 계발에서부터 시작하여 초등학생과 교사를 위한 지원, 정책 등 다차원적인 접근이 이루어졌다. 다층화된 접근과 노력은 과학에 대한 개인의 긍정적인 피드백 및 과학과 관련된 경험의 장을 열어주기 위한 노력의 일환으로 해석할 수 있었다. 마지막으로 과학 흥미가 감소하는 현 상황과 학생들의 과학 흥미 증진을 위해 초등 예비교사 입장에서 준비해야 하는 역량에 관해서는 교과 수업에 대한 전문성 향상을 목표로 하는 다원화된 활동으로써 명시적이자 암묵적으로 논할 수 있었다. 이 연구는 초등 예비교사들을 대상으로 과학 흥미라는 주제에 대한 개념적인 특성, 과학 흥미 변화에 대한 교육 맥락적인 양상, 과학 흥미에 대해 필요로 하는 교육 사항에 대해 탐색함으로써 과학 흥미가 감소하는 현 상황에 대한 기초연구 자료로서 학술적인 의의가 있을 것이라 기대하는 바이다.

Perceptional Change of a New Product, DMB Phone

  • Kim, Ju-Young;Ko, Deok-Im
    • 마케팅과학연구
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    • 제18권3호
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    • pp.59-88
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    • 2008
  • Digital Convergence means integration between industry, technology, and contents, and in marketing, it usually comes with creation of new types of product and service under the base of digital technology as digitalization progress in electro-communication industries including telecommunication, home appliance, and computer industries. One can see digital convergence not only in instruments such as PC, AV appliances, cellular phone, but also in contents, network, service that are required in production, modification, distribution, re-production of information. Convergence in contents started around 1990. Convergence in network and service begins as broadcasting and telecommunication integrates and DMB(digital multimedia broadcasting), born in May, 2005 is the symbolic icon in this trend. There are some positive and negative expectations about DMB. The reason why two opposite expectations exist is that DMB does not come out from customer's need but from technology development. Therefore, customers might have hard time to interpret the real meaning of DMB. Time is quite critical to a high tech product, like DMB because another product with same function from different technology can replace the existing product within short period of time. If DMB does not positioning well to customer's mind quickly, another products like Wibro, IPTV, or HSPDA could replace it before it even spreads out. Therefore, positioning strategy is critical for success of DMB product. To make correct positioning strategy, one needs to understand how consumer interprets DMB and how consumer's interpretation can be changed via communication strategy. In this study, we try to investigate how consumer perceives a new product, like DMB and how AD strategy change consumer's perception. More specifically, the paper segment consumers into sub-groups based on their DMB perceptions and compare their characteristics in order to understand how they perceive DMB. And, expose them different printed ADs that have messages guiding consumer think DMB in specific ways, either cellular phone or personal TV. Research Question 1: Segment consumers according to perceptions about DMB and compare characteristics of segmentations. Research Question 2: Compare perceptions about DMB after AD that induces categorization of DMB in direction for each segment. If one understand and predict a direction in which consumer perceive a new product, firm can select target customers easily. We segment consumers according to their perception and analyze characteristics in order to find some variables that can influence perceptions, like prior experience, usage, or habit. And then, marketing people can use this variables to identify target customers and predict their perceptions. If one knows how customer's perception is changed via AD message, communication strategy could be constructed properly. Specially, information from segmented customers helps to develop efficient AD strategy for segment who has prior perception. Research framework consists of two measurements and one treatment, O1 X O2. First observation is for collecting information about consumer's perception and their characteristics. Based on first observation, the paper segment consumers into two groups, one group perceives DMB similar to Cellular phone and the other group perceives DMB similar to TV. And compare characteristics of two segments in order to find reason why they perceive DMB differently. Next, we expose two kinds of AD to subjects. One AD describes DMB as Cellular phone and the other Ad describes DMB as personal TV. When two ADs are exposed to subjects, consumers don't know their prior perception of DMB, in other words, which subject belongs 'similar-to-Cellular phone' segment or 'similar-to-TV' segment? However, we analyze the AD's effect differently for each segment. In research design, final observation is for investigating AD effect. Perception before AD is compared with perception after AD. Comparisons are made for each segment and for each AD. For the segment who perceives DMB similar to TV, AD that describes DMB as cellular phone could change the prior perception. And AD that describes DMB as personal TV, could enforce the prior perception. For data collection, subjects are selected from undergraduate students because they have basic knowledge about most digital equipments and have open attitude about a new product and media. Total number of subjects is 240. In order to measure perception about DMB, we use indirect measurement, comparison with other similar digital products. To select similar digital products, we pre-survey students and then finally select PDA, Car-TV, Cellular Phone, MP3 player, TV, and PSP. Quasi experiment is done at several classes under instructor's allowance. After brief introduction, prior knowledge, awareness, and usage about DMB as well as other digital instruments is asked and their similarities and perceived characteristics are measured. And then, two kinds of manipulated color-printed AD are distributed and similarities and perceived characteristics for DMB are re-measured. Finally purchase intension, AD attitude, manipulation check, and demographic variables are asked. Subjects are given small gift for participation. Stimuli are color-printed advertising. Their actual size is A4 and made after several pre-test from AD professionals and students. As results, consumers are segmented into two subgroups based on their perceptions of DMB. Similarity measure between DMB and cellular phone and similarity measure between DMB and TV are used to classify consumers. If subject whose first measure is less than the second measure, she is classified into segment A and segment A is characterized as they perceive DMB like TV. Otherwise, they are classified as segment B, who perceives DMB like cellular phone. Discriminant analysis on these groups with their characteristics of usage and attitude shows that Segment A knows much about DMB and uses a lot of digital instrument. Segment B, who thinks DMB as cellular phone doesn't know well about DMB and not familiar with other digital instruments. So, consumers with higher knowledge perceive DMB similar to TV because launching DMB advertising lead consumer think DMB as TV. Consumers with less interest on digital products don't know well about DMB AD and then think DMB as cellular phone. In order to investigate perceptions of DMB as well as other digital instruments, we apply Proxscal analysis, Multidimensional Scaling technique at SPSS statistical package. At first step, subjects are presented 21 pairs of 7 digital instruments and evaluate similarity judgments on 7 point scale. And for each segment, their similarity judgments are averaged and similarity matrix is made. Secondly, Proxscal analysis of segment A and B are done. At third stage, get similarity judgment between DMB and other digital instruments after AD exposure. Lastly, similarity judgments of group A-1, A-2, B-1, and B-2 are named as 'after DMB' and put them into matrix made at the first stage. Then apply Proxscal analysis on these matrixes and check the positional difference of DMB and after DMB. The results show that map of segment A, who perceives DMB similar as TV, shows that DMB position closer to TV than to Cellular phone as expected. Map of segment B, who perceive DMB similar as cellular phone shows that DMB position closer to Cellular phone than to TV as expected. Stress value and R-square is acceptable. And, change results after stimuli, manipulated Advertising show that AD makes DMB perception bent toward Cellular phone when Cellular phone-like AD is exposed, and that DMB positioning move towards Car-TV which is more personalized one when TV-like AD is exposed. It is true for both segment, A and B, consistently. Furthermore, the paper apply correspondence analysis to the same data and find almost the same results. The paper answers two main research questions. The first one is that perception about a new product is made mainly from prior experience. And the second one is that AD is effective in changing and enforcing perception. In addition to above, we extend perception change to purchase intention. Purchase intention is high when AD enforces original perception. AD that shows DMB like TV makes worst intention. This paper has limitations and issues to be pursed in near future. Methodologically, current methodology can't provide statistical test on the perceptual change, since classical MDS models, like Proxscal and correspondence analysis are not probability models. So, a new probability MDS model for testing hypothesis about configuration needs to be developed. Next, advertising message needs to be developed more rigorously from theoretical and managerial perspective. Also experimental procedure could be improved for more realistic data collection. For example, web-based experiment and real product stimuli and multimedia presentation could be employed. Or, one can display products together in simulated shop. In addition, demand and social desirability threats of internal validity could influence on the results. In order to handle the threats, results of the model-intended advertising and other "pseudo" advertising could be compared. Furthermore, one can try various level of innovativeness in order to check whether it make any different results (cf. Moon 2006). In addition, if one can create hypothetical product that is really innovative and new for research, it helps to make a vacant impression status and then to study how to form impression in more rigorous way.

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소비자의 부정적 브랜드 루머의 수용과 확산 (Consumer's Negative Brand Rumor Acceptance and Rumor Diffusion)

  • 이원준;이한석
    • Asia Marketing Journal
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    • 제14권2호
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    • pp.65-96
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    • 2012
  • 루머는 신뢰할 만한 타당한 근거나 이유가 없음에도 불구하고 광범위하게 이야기되는 일상적인 대화나 의견으로서 오랜기간 소비자 개개인의 사적 영역의 문제였다. 그러나 대중의 사랑과 주목을 받는 기업이나 브랜드는 선천적으로 소비자의 관심으로부터 멀어질 수 없으며, 항상 루머의 주요한 소재가 되어 왔다. 그 결과 현대의 소비자 커뮤니케이션 환경에서 루머는 기업 경영활동에 중요한 위기 요인이 되고 있다. 기업과 브랜드들이 당면하는 소비자 루머들은 크게 기업과 관련된 음모성 루머와 상품과 직접적 관련이 있는 오염성 루머로 나누어지며 국내외에서 많은 위기 사례들이 발견되고 있다. 심지어 P&G, SK, 현대, 삼성처럼 잘 정비된 홍보 조직을 갖춘 굴지의 대기업들조차 이런 루머로부터 자유롭지 못하며, 기존의 대응방식 역시 적절하지 못했던 것이 사실이다. 부정적 루머가 주목받아야 하는 이유는 해당 기업의 매출 및 점유율 하락은 물론 주식 가격에도 부정적인 영향을 미치며 오랜기간 구축해온 소비자와의 관계마저 황폐화시킬 가능성이 있기 때문이다. 최근 인터넷, 소셜 네트워크 서비스의 확산과 더불어 브랜드와 관련된 루머의 중요성은 더욱 증대하고 있으나 루머 연구는 지금까지 기업이나 마케팅 연구자의 정당한 주목을 받지 못하였다. 이에 본 연구는 루머의 다각적인 측면을 고려하는 상황주의자적 연구 패러다임을 기반으로 지각된 유용성, 원천 신뢰성, 메시지 신뢰성, 걱정, 생동감과 같은 루머와 관련된 속성들이 루머 수용강도와 루머 구전의도에 미치는 영향을 분석하였다. 이를 위하여 가상 브랜드와 루머가 제시되었으며, 실증조사를 통한 데이터 수집과 분석이 이루어졌다. 연구 결과에 따르면 원천 신뢰성, 메시지 신뢰성, 걱정, 생동감 같은 루머 특성 변수들은 루머 수용 강도에 유의한 영향을 미치고, 루머 수용강도는 루머 구전의도에 유의한 영향을 미치는 것으로 나타났다. 반면에 지각된 중요성은 루머 수용강도에 유의한 영향을 미치지 못하며, 상품 관여도의 조절효과 역시 유의하지 않은 것으로 나타났다. 본 연구는 주요한 실무적, 학문적 시사점을 제공하고 있다. 첫째, 루머를 자연발생적인 사회 현상이 아니라 소비자의 주요 활동의 일부이며, 마케터의 관심과 대응 커뮤니케이션 전략이 필요한 브랜드 관련 현상임을 주장하였다. 둘째, 브랜드 루머의 심리적, 사회적인 다차원적 구성 요인과 확산되는 경로를 제시함으로서 루머에 대한 능동적인 관리 가능성을 제시하였다. 셋째, 온라인상의 루머 활동이 기업 성과에 미치는 영향을 제시함으로서 기업들의 적극적인 온라인 커뮤니케이션 활동과 평판 관리의 필요성을 주장하였다. 넷째, 소비자의 걱정과 같은 부정적 정서가 루머의 온상이 되고 있음을 규명함으로서 소비자의 의혹을 불식시키기 위하여 정확하고 진실된 정보를 제공해야 함을 주장하였다. 다섯째, 루머의 유용성이 확산에 미치는 영향 가설이 기각되었으며, 상품 관여도의 조절 효과 역시 기각되었다. 이는 루머를 접하는 소비자의 입장에서 볼 때, 루머 자체가 무의미하더라도 단순한 재미나 호기심만으로도 얼마든지 확산될 가능성을 암시하고 있다. 일부 기업들은 사실이 아니라는 이유만으로 루머를 무시하거나 간과하는 경우들이 있으나, 기업의 예상과 다르게 루머가 얼마든지 확산될 수 있는 가능성을 보여주며, 기업의 보다 세심한 대응 전략의 필요성을 요구하고 있다.

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인지폐합수요(认知闭合需要), 심리건강화사회인소대충동구매적영향(心理健康和社会因素对冲动购买的影响) (The Impacts of Need for Cognitive Closure, Psychological Wellbeing, and Social Factors on Impulse Purchasing)

  • Lee, Myong-Han;Schellhase, Ralf;Koo, Dong-Mo;Lee, Mi-Jeong
    • 마케팅과학연구
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    • 제19권4호
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    • pp.44-56
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    • 2009
  • 冲动购买是指一个没有预先购物意向的立即购买. 以往对冲动购买的研究主要集中于和营销组合变量, 环境因素, 消费人口和特征相关的因素. 在以前的研究中, 营销组合变量如产品种类, 产品类型和氛围, 包括广告, 优惠券, 销售活动, 促销刺激销售点, 和媒体格式都已被用于评估产品信息. 有些作者还着重围绕消费者的情境因素. 如信用卡的使用, 时间, 产品运输性, 发现购物同伴的存在和数量对冲动购买/冲动趋势有积极的影响. 研究也已评估了个体特征的影响, 如年龄, 性别, 以及消费者的教育程度, 以及拥挤的感知, 刺激和接触的需要等因素对冲动购买的影响. 概括来说, 以前的研究发现所有的产品都可以被冲动地购买(Vohs and Faber, 2007), 即环境因素可以影响或至少促使冲动购买行为. 最近新的分销渠道的推出, 例如家庭购物渠道, 折扣店和网上商店, 这些24小时都营业的形式增加了冲动购买的可能性. 然而, 以前的文献重点关注情境和营销变量, 因此这些研究所考虑的消费者的主要特征仍然是缺乏的. 为了弥补这个缺陷, 本研究根据研究的第三个惯例并关注个体特质变量, 这些是很少被研究的. 更具体地来说, 本研究探索了冲动购买趋势对冲动购买行为是否有积极的影响, 并评估了消费者特点例如认知闭合需要(NFCC), 心理健康和人际敏感性是如何影响消费者冲动购买的趋势. 这项调查结果显示, 消费者的情感冲动, 对冲动购买行为产生积极的影响, 而认知冲动并没有对冲动购买行为的影响. 此外, 情感冲动购买倾向是被认知闭合需要的构成因素所推动的, 如果断和模糊不适; 心理健康, 如环境控制和生活的目标, 以及规范和信息的影响. 此外, 认知冲动倾向是被认知闭合需要的构成因素所驱动的决断, 模棱两可的不适和密切的态度, 心理健康和环境控制, 以及规范性和信息的影响. 本研究具有重要理论意义. 第一, 情感冲动对冲动购买行为有巨大影响. 以前的研究根据情感和流动理论提出, 低到中等程度的冲动是自我控制减少或自我监管机制失败所造成的. 本研究证实了上述观点. 二, 本研究通过确认冲动购买趋势可以看做是情感和认知两个维度的二维概念, 并说明冲动购买行为主要是由情感冲动解释, 而不是认知冲动. 第三, 目前的研究有新的概念, 如在本研究的模型中作为潜在影响因子的心理健康和认知闭合需要, 从而对现有的文献做出了贡献. 通过多维概念例如心理健康和认知闭合需要, 有关消费者信息过程的多个方面可以被评估. 第五, 本研究通过确定规范和信息这两个竞争路线扩展了现有的文献. 规范影响发生在个人符合别人的期望或提高他们的自我形象时. 而信息的影响发生在个人搜索来自他人知识信息和观察他人行为之后的推论. 本研究显示了这两个相互竞争的社会影响力的路线, 可以归因于不同影响力的来源. 目前的研究也有许多实际的启示. 首先, 它表明, 公司应该更多关注其首要的目标, 有情感冲动的消费者. 这一方面公司可以创造更振奋精神的购物环境. 二, 目前的结果表明, 认知闭合需要与认知方面的冲动有密切相关的. 这些人是被不经意的想法所驱动的, 而不是感觉或兴奋. 在购买点理性的广告会吸引这些客户. 第三, 容易受规范性影响的消费群是另一个潜在的目标市场. 零售商和制造商, 通过宣传其产品和/或可用于识别或符合愿望组在对他人的期望的产品服务. 但是, 作为一个细分市场, 零售商应避免目标消费群易受信息的影响. 这些人对有关购买的产品服务进行了广泛的信息搜索, 因此更详细, 长期理性的广告信息可以内化这些消费者的思想过程. 本文的结果有几个原因应慎重解释. 这项研究采用了数量较少的便利样本, 而且只调查了两个维度的行为. 为此, 今后的研究应包括更多样化特点和衡量行为的不同方面的样本. 未来的研究还应该调查与情感作用理论密切相关的个性特征. 在以后的研究中, 特征变量会是很另人感兴趣的领域, 如感觉的好奇, 人际敏感性的好奇心, 和气氛反应.

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한미간(韓美間) 정보통신분야(情報通信分野) 통상마찰예방(通商摩擦豫防)과 해소방안(解消方案)에 관한 연구(硏究) (A study on The U.S.-Korean Trade Friction Prevention and Settlement in the Fields of Information and Telecommunication Industries)

  • 정재영
    • 무역상무연구
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    • 제13권
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    • pp.869-895
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    • 2000
  • The US supports the Information and Communication (IC) industry as a strategic one to wield a complete power over the World Market. However, several other countries are also eager to have the support for the IC industry because the industry produces a high added value and has a significant effect on other industries. Korea is not an exception. Korea recently succeeded in the commercialization of CDMA for the first time in the world, after the successful development of TDX. Hence, it is highly likely to get tracked by the US. Although the IC industry is a specific sector of IT, there is a concern that there might be a trade friction between the US and Korea due to a possible competition. It will be very important to prepare a solution in advance so that Korea could prevent the friction and at the same time increase its share domestically and globally. It will be our important task to solve the problem with the minimum cost if the conflict arises unfortunately in the IT area. The parties that have a strong influence on the US trade policy are the think tank group and the IT-related interest group. Therefore, it would be important to have a close relationship with them. We found some implications by analyzing the case of Japan, which has experienced trade frictions with the US over the long period of time in the high tech industry. In order to get rid of those conflicts with the US, the Japanese did the following things : (1) The Japanese government developed supporting theories and also resorted to international support so that the world could support the Japanese theories. (2) Through continual dialogue with the US business people, the Japanese business people sought after solutions to share profits among the Japanese and the US both in the domestic and in the worldwide markets. They focused on lobbying activities to influence the US public opinion to support the Japanese. The specific implementation plan was first to open culture lobby toward opinion leaders who were leaders about the US opinion. The institution, Japan Society, were formed to deliver a high quality lobbying activities. The second plan is economic lobby. They have established Japanese Economic Institute at Washington. They provide information about Japan regularly or irregularly to the US government, research institution, universities, etc., that are interested in Japan. The main objective behind these activities though is to advertise the validity of Japanese policy. Japanese top executives, practical interest groups on international trade, are trying to justify their position by direct contact with the US policy makers. The third one is political lobby. Japan is very careful about this political lobby. It is doing its best not to give impression that Japan is trying to shape the US policy making. It is collecting a vast amount of information to make a correct judgment on situation. It is not tilted toward one political party or the other, and is rather developing a long-term network of people who understand and support the Japanese policy. The following implications were drawn from the experience of Japan. First, the Korean government should develop a long-term plan and execute it to improve the Korean image perceived by American people. Second, the Korean government should begin public relation activities toward the US elite group. It is inevitable to make an effort to advertise Korea to this elite group because this group leads public opinion in the USA. Third, the Korean government needs the development of a relevant policy to elevate the positive atmosphere for advertising toward the US. For example, we need information about to whom and how to about lobbying activities, personnel network who immediately respond to wrong articles about Korea in the US press, and lastly the most recent data bank of Korean support group inside the USA. Fourth, the Korean government should create an atmosphere to facilitate the advertising toward the US. Examples include provision of incentives in tax on the expenses for the advertising toward the US and provision of rewards to those who significantly contribute to the advertising activities. Fifth, the Korean government should perform the role of a bridge between Korean and the US business people. Sixth, the government should promptly analyze the policy of IT industry, a strategic area, and timely distribute information to industries in Korea. Since the Korean government is the only institution that has formal contact with the US government, it is highly likely to provide information of a high quality. The followings are some implications for business institutions. First, Korean business organization should carefully analyze and observe the business policy and managerial conditions of US companies. It is very important to do so because all the trade frictions arise at the business level. Second, it is also very important that the top management of Korean firms contact the opinion leaders of the US. Third, it is critically needed that Korean business people sent to the USA do their part for PR activities. Fourth, it is very important to advertise to American employees in Korean companies. If we cannot convince our American employees, it would be a lot harder to convince regular American. Therefore, it is very important to make the American employees the support group for Korean ways. Fifth, it should try to get much information as early as possible about the US firms policy in the IT area. It should give an enormous effort on early collection of information because by doing so it has more time to respond. Sixth, it should research on the PR cases of foreign enterprise or non-American companies inside the USA. The research needs to identify the success factors and the failure factors. Finally, the business firm will get more valuable information if it analyzes and responds to, according to each medium.

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인터넷 쇼핑몰 수용에 있어 사용자 능력의 조절효과 분석 (An Analysis of the Moderating Effects of User Ability on the Acceptance of an Internet Shopping Mall)

  • 서건수
    • Asia pacific journal of information systems
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    • 제18권4호
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    • pp.27-55
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    • 2008
  • Due to the increasing and intensifying competition in the Internet shopping market, it has been recognized as very important to develop an effective policy and strategy for acquiring loyal customers. For this reason, web site designers need to know if a new Internet shopping mall(ISM) will be accepted. Researchers have been working on identifying factors for explaining and predicting user acceptance of an ISM. Some studies, however, revealed inconsistent findings on the antecedents of user acceptance of a website. Lack of consideration for individual differences in user ability is believed to be one of the key reasons for the mixed findings. The elaboration likelihood model (ELM) and several studies have suggested that individual differences in ability plays an moderating role on the relationship between the antecedents and user acceptance. Despite the critical role of user ability, little research has examined the role of user ability in the Internet shopping mall context. The purpose of this study is to develop a user acceptance model that consider the moderating role of user ability in the context of Internet shopping. This study was initiated to see the ability of the technology acceptance model(TAM) to explain the acceptance of a specific ISM. According to TAM. which is one of the most influential models for explaining user acceptance of IT, an intention to use IT is determined by usefulness and ease of use. Given that interaction between user and website takes place through web interface, the decisions to accept and continue using an ISM depend on these beliefs. However, TAM neglects to consider the fact that many users would not stick to an ISM until they trust it although they may think it useful and easy to use. The importance of trust for user acceptance of ISM has been raised by the relational views. The relational view emphasizes the trust-building process between the user and ISM, and user's trust on the website is a major determinant of user acceptance. The proposed model extends and integrates the TAM and relational views on user acceptance of ISM by incorporating usefulness, ease of use, and trust. User acceptance is defined as a user's intention to reuse a specific ISM. And user ability is introduced into the model as moderating variable. Here, the user ability is defined as a degree of experiences, knowledge and skills regarding Internet shopping sites. The research model proposes that the ease of use, usefulness and trust of ISM are key determinants of user acceptance. In addition, this paper hypothesizes that the effects of the antecedents(i.e., ease of use, usefulness, and trust) on user acceptance may differ among users. In particular, this paper proposes a moderating effect of a user's ability on the relationship between antecedents with user's intention to reuse. The research model with eleven hypotheses was derived and tested through a survey that involved 470 university students. For each research variable, this paper used measurement items recognized for reliability and widely used in previous research. We slightly modified some items proper to the research context. The reliability and validity of the research variables were tested using the Crobnach's alpha and internal consistency reliability (ICR) values, standard factor loadings of the confirmative factor analysis, and average variance extracted (AVE) values. A LISREL method was used to test the suitability of the research model and its relating six hypotheses. Key findings of the results are summarized in the following. First, TAM's two constructs, ease of use and usefulness directly affect user acceptance. In addition, ease of use indirectly influences user acceptance by affecting trust. This implies that users tend to trust a shopping site and visit repeatedly when they perceive a specific ISM easy to use. Accordingly, designing a shopping site that allows users to navigate with heuristic and minimal clicks for finding information and products within the site is important for improving the site's trust and acceptance. Usefulness, however, was not found to influence trust. Second, among the three belief constructs(ease of use, usefulness, and trust), trust was empirically supported as the most important determinants of user acceptance. This implies that users require trustworthiness from an Internet shopping site to be repeat visitors of an ISM. Providing a sense of safety and eliminating the anxiety of online shoppers in relation to privacy, security, delivery, and product returns are critically important conditions for acquiring repeat visitors. Hence, in addition to usefulness and ease of use as in TAM, trust should be a fundamental determinants of user acceptance in the context of internet shopping. Third, the user's ability on using an Internet shopping site played a moderating role. For users with low ability, ease of use was found to be a more important factors in deciding to reuse the shopping mall, whereas usefulness and trust had more effects on users with high ability. Applying the EML theory to these findings, we can suggest that experienced and knowledgeable ISM users tend to elaborate on such usefulness aspects as efficient and effective shopping performance and trust factors as ability, benevolence, integrity, and predictability of a shopping site before they become repeat visitors of the site. In contrast, novice users tend to rely on the low elaborating features, such as the perceived ease of use. The existence of moderating effects suggests the fact that different individuals evaluate an ISM from different perspectives. The expert users are more interested in the outcome of the visit(usefulness) and trustworthiness(trust) than those novice visitors. The latter evaluate the ISM in a more superficial manner focusing on the novelty of the site and on other instrumental beliefs(ease of use). This is consistent with the insights proposed by the Heuristic-Systematic model. According to the Heuristic-Systematic model. a users act on the principle of minimum effort. Thus, the user considers an ISM heuristically, focusing on those aspects that are easy to process and evaluate(ease of use). When the user has sufficient experience and skills, the user will change to systematic processing, where they will evaluate more complex aspects of the site(its usefulness and trustworthiness). This implies that an ISM has to provide a minimum level of ease of use to make it possible for a user to evaluate its usefulness and trustworthiness. Ease of use is a necessary but not sufficient condition for the acceptance and use of an ISM. Overall, the empirical results generally support the proposed model and identify the moderating effect of the effects of user ability. More detailed interpretations and implications of the findings are discussed. The limitations of this study are also discussed to provide directions for future research.

신뢰대상의 다차원적 접근법에 의한 신뢰와 재구매 의도와의 관계 (The Relationship between Trust, Trustworthiness, and Repeat Purchase Intentions: A Multidimensional Approach)

  • 이수형;박미령
    • 마케팅과학연구
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    • 제18권1호
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    • pp.1-31
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    • 2008
  • 신뢰는 인간관계에서 동서고금을 통해 언제나 주목을 받아온 주제였으며, 신뢰의 중요성은 경영학 분야는 물론 인간생활의 모든 분야에서 이미 오랜 전부터 인식되어 왔다. 그러나 대부분의 연구는 주로 개인 간의 신뢰인 종업원에 대한 신뢰에만 집중하는 단일 차원적 관점에서 연구되어 왔다. 본 연구는 이와 같이 지금까지 주로 단일차원으로 연구되어 온 신뢰 대상을 판매원, 제품/서비스, 그리고 기업의 3차원으로 다차원화하여 이들 신뢰 대상이 재구매 의도에 미치는 영향을 검증하였다. 서울, 대구 경북지역의 거주자로 백화점에서 구매 경험이 있는 남녀 고객을 대상으로 수집된 자료를 분석한 결과, 기존 연구들에서 주로 다루어진 판매원신뢰뿐만 아니라 기업신뢰와 제품/서비스신뢰 또한 고객신뢰의 중요한 대상으로 나타나, 신뢰 대상은 다차원적인 구성개념임이 밝혀졌다. 이들 3차원의 신뢰는 모두 재구매 의도에 유의한 영향을 미치는 것으로 나타났으며, 특히 기업신뢰가 판매원신뢰와 제품/서비스신뢰보다 재구매 의도에 더 영향을 미치는 것으로 나타났다. 판매원신뢰와 제품/서비스신뢰의 영향요인으로 역량과 선의를, 기업신뢰의 영향요인으로 기업 평판과 물리적 환경을 설정하여 검증한 결과 역량과 선의는 판매원신뢰와 제품/서비스신뢰 모두에 유의한 영향을 미치는 것으로 나타났다. 기업신뢰의 경우, 평판은 유의한 영향을 미치는 것으로 나타났으나, 물리적환경은 유의한 영향을 미치지 않은 것으로 나타났다.

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빅데이터 도입의도에 미치는 영향요인에 관한 연구: 전략적 가치인식과 TOE(Technology Organizational Environment) Framework을 중심으로 (An Empirical Study on the Influencing Factors for Big Data Intented Adoption: Focusing on the Strategic Value Recognition and TOE Framework)

  • 가회광;김진수
    • Asia pacific journal of information systems
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    • 제24권4호
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    • pp.443-472
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    • 2014
  • To survive in the global competitive environment, enterprise should be able to solve various problems and find the optimal solution effectively. The big-data is being perceived as a tool for solving enterprise problems effectively and improve competitiveness with its' various problem solving and advanced predictive capabilities. Due to its remarkable performance, the implementation of big data systems has been increased through many enterprises around the world. Currently the big-data is called the 'crude oil' of the 21st century and is expected to provide competitive superiority. The reason why the big data is in the limelight is because while the conventional IT technology has been falling behind much in its possibility level, the big data has gone beyond the technological possibility and has the advantage of being utilized to create new values such as business optimization and new business creation through analysis of big data. Since the big data has been introduced too hastily without considering the strategic value deduction and achievement obtained through the big data, however, there are difficulties in the strategic value deduction and data utilization that can be gained through big data. According to the survey result of 1,800 IT professionals from 18 countries world wide, the percentage of the corporation where the big data is being utilized well was only 28%, and many of them responded that they are having difficulties in strategic value deduction and operation through big data. The strategic value should be deducted and environment phases like corporate internal and external related regulations and systems should be considered in order to introduce big data, but these factors were not well being reflected. The cause of the failure turned out to be that the big data was introduced by way of the IT trend and surrounding environment, but it was introduced hastily in the situation where the introduction condition was not well arranged. The strategic value which can be obtained through big data should be clearly comprehended and systematic environment analysis is very important about applicability in order to introduce successful big data, but since the corporations are considering only partial achievements and technological phases that can be obtained through big data, the successful introduction is not being made. Previous study shows that most of big data researches are focused on big data concept, cases, and practical suggestions without empirical study. The purpose of this study is provide the theoretically and practically useful implementation framework and strategies of big data systems with conducting comprehensive literature review, finding influencing factors for successful big data systems implementation, and analysing empirical models. To do this, the elements which can affect the introduction intention of big data were deducted by reviewing the information system's successful factors, strategic value perception factors, considering factors for the information system introduction environment and big data related literature in order to comprehend the effect factors when the corporations introduce big data and structured questionnaire was developed. After that, the questionnaire and the statistical analysis were performed with the people in charge of the big data inside the corporations as objects. According to the statistical analysis, it was shown that the strategic value perception factor and the inside-industry environmental factors affected positively the introduction intention of big data. The theoretical, practical and political implications deducted from the study result is as follows. The frist theoretical implication is that this study has proposed theoretically effect factors which affect the introduction intention of big data by reviewing the strategic value perception and environmental factors and big data related precedent studies and proposed the variables and measurement items which were analyzed empirically and verified. This study has meaning in that it has measured the influence of each variable on the introduction intention by verifying the relationship between the independent variables and the dependent variables through structural equation model. Second, this study has defined the independent variable(strategic value perception, environment), dependent variable(introduction intention) and regulatory variable(type of business and corporate size) about big data introduction intention and has arranged theoretical base in studying big data related field empirically afterwards by developing measurement items which has obtained credibility and validity. Third, by verifying the strategic value perception factors and the significance about environmental factors proposed in the conventional precedent studies, this study will be able to give aid to the afterwards empirical study about effect factors on big data introduction. The operational implications are as follows. First, this study has arranged the empirical study base about big data field by investigating the cause and effect relationship about the influence of the strategic value perception factor and environmental factor on the introduction intention and proposing the measurement items which has obtained the justice, credibility and validity etc. Second, this study has proposed the study result that the strategic value perception factor affects positively the big data introduction intention and it has meaning in that the importance of the strategic value perception has been presented. Third, the study has proposed that the corporation which introduces big data should consider the big data introduction through precise analysis about industry's internal environment. Fourth, this study has proposed the point that the size and type of business of the corresponding corporation should be considered in introducing the big data by presenting the difference of the effect factors of big data introduction depending on the size and type of business of the corporation. The political implications are as follows. First, variety of utilization of big data is needed. The strategic value that big data has can be accessed in various ways in the product, service field, productivity field, decision making field etc and can be utilized in all the business fields based on that, but the parts that main domestic corporations are considering are limited to some parts of the products and service fields. Accordingly, in introducing big data, reviewing the phase about utilization in detail and design the big data system in a form which can maximize the utilization rate will be necessary. Second, the study is proposing the burden of the cost of the system introduction, difficulty in utilization in the system and lack of credibility in the supply corporations etc in the big data introduction phase by corporations. Since the world IT corporations are predominating the big data market, the big data introduction of domestic corporations can not but to be dependent on the foreign corporations. When considering that fact, that our country does not have global IT corporations even though it is world powerful IT country, the big data can be thought to be the chance to rear world level corporations. Accordingly, the government shall need to rear star corporations through active political support. Third, the corporations' internal and external professional manpower for the big data introduction and operation lacks. Big data is a system where how valuable data can be deducted utilizing data is more important than the system construction itself. For this, talent who are equipped with academic knowledge and experience in various fields like IT, statistics, strategy and management etc and manpower training should be implemented through systematic education for these talents. This study has arranged theoretical base for empirical studies about big data related fields by comprehending the main variables which affect the big data introduction intention and verifying them and is expected to be able to propose useful guidelines for the corporations and policy developers who are considering big data implementationby analyzing empirically that theoretical base.

과시된 효심: 국립중앙박물관 소장 <인왕선영도(仁旺先塋圖)> 연구 (Showing Filial Piety: Ancestral Burial Ground on the Inwangsan Mountain at the National Museum of Korea)

  • 이재호
    • 미술자료
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    • 제96권
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    • pp.123-154
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    • 2019
  • 국립중앙박물관 소장 <인왕선영도(仁旺先塋圖)>(덕수5520)는 그림과 발문(跋文) 열 폭으로 이루어진 병풍으로, 작가는 조중묵(趙重黙)(1820~1894 이후), 주문자는 박경빈(朴景彬)(생몰년 미상), 발문을 쓴 사람은 홍선주(洪善疇)(생몰년 미상), 제작연대는 1868년이다. 국립중앙박물관은 낱장으로 보관되어 온 <인왕선영도>를 병풍으로 복원하고 특별전 '우리 강산을 그리다: 화가의 시선, 조선시대 실경산수화'에서 최초로 공개하였다. <인왕선영도>에는 오늘날 서울특별시 서대문구 홍제동과 홍은동을 아우르는 인왕산 서쪽 실경이 묘사되어있고 원경에는 북한산 연봉이 그려져 있다. 화면 속에는 인왕산(仁旺山), 추모현(追慕峴), 홍재원(弘濟院), 삼각산(三角山), 대남문(大南門), 미륵당(彌勒堂)이라는 지명이 표기되어있다. 이 지역을 나타낸 조선후기 지도와 비교해보면 지형 표현과 지명 표기에 유사성이 있다. 조중묵은 넓은 공간을 포착하기 위해 지도의 지리정보를 숙지하였을 것으로 추정된다. 실경의 현장을 답사한 결과, 조중묵은 각각의 경물을 과장하거나 생략하였고 수평의 화면에 나열식으로 조합하였음을 알 수 있었다. 조중묵은 남종화풍 정형산수에 뛰어났던 화가로, <인왕선영도>의 세부 표현에서 사왕파(四王派) 화풍의 영향을 찾을 수 있다. 19세기 도화서 화원들이 화보를 활용하여 가옥을 그리거나 토파에 호초점을 찍고 당분법(撞粉法)으로 꽃을 나타내는 등 장식적인 화풍을 구사한 경향도 부분적으로 나타난다. <인왕선영도>에는 바위를 짙은 먹으로 쓸어내리듯 붓질한 기법, 산세의 괴량감, 가로로 붓을 대어 단순하게 그린 소나무 등 18세기 정선(鄭敾)(1676~1759)의 개성적 양식도 가미되어있다. 조중묵은 인왕산 실경산수로 유명한 정선의 양식과 권위를 차용한 것으로 추정된다. 그러나 <인왕선영도>는 유기적 공간감과 현장의 인상이 잘 드러나지 않으며, 연폭 화면이라는 매체도 조중묵의 개인 양식과 잘 어울리지 않는다. <인왕선영도>는 발문의 텍스트와 화면의 이미지가 잘 조응하는 작품이다. 발문의 내용을 여섯 단락으로 나누어 보면 ①무덤의 주인공과 이장 경위, ②무덤의 입지와 풍수, ③묘제(墓祭)와 신이(神異)한 응답, ④무덤 관리에 대한 마을 사람들의 협력, ⑤병풍 제작의 동기인 박경빈의 효성과 수묘(守墓), ⑥발문을 쓴 의의로 파악된다. 이 가운데 화면에서 시각적으로 구현하기 용이한 ②의 내용은 화면에 충실하게 재현되었다. <인왕선영도> 제작의 직접적 동기인 ⑤를 보면 주문자 박경빈이 "무덤이 마치 새롭게 단장한 것 같이 눈에 완연하다."라 하여 <인왕선영도>에 만족했음을 알 수 있다. 경물 하나하나를 설명하듯 나열한 구도는 회화미는 떨어지더라도 무덤의 풍수지리를 전달하는 데는 더 적합했을 것으로 추정된다. 현존하는 상당수의 산도(山圖)는 18세기 이후 제작된 목판본 선영도로서, 족보와 문집에 수록된 경우가 많다. 16~17세기의 기록에서는 족자 선영도를 첨배(瞻拜)의 대상으로 삼은 사례를 찾을 수 있다. 선영도 첨배는 현실적으로 수묘(守墓)가 곤란할 때 이를 대신할 수 있는 의례로 인정되었다. 한효원(韓效元)(1468~1534), 조실구(曺實久)(1591~1658) 등이 선영도를 제작한 후 당대의 명사에게 서문을 요청하고 효심을 과시한 사례는 <인왕선영도>의 선구가 된 것으로 추정된다. <석정처사유거도(石亭處士幽居圖)>(개인 소장), <화개현구장도(花開縣舊莊圖)>(국립중앙박물관) 등은 선영도는 아니지만 계회도 형식의 족자이고 풍수를 도해했다는 점에서 17세기 선영도의 모습을 유추할 수 있는 자료가 된다. <인왕선영도>는 첨배라는 측면에서 초상화와도 의미가 비슷했다. 발문의 "부친의 기침소리를 직접 접하는 듯하고, 그 태도와 몸가짐을 눈으로 보는 듯하다."는 표현과 부친의 초상에 조석 문안을 올린 서효숙 고사에서 그 단초를 찾을 수 있다. 박경빈이 일반적인 선영도 형식이었던 족자나 목판화 대신 연폭 병풍의 실경산수화를 주문한 의도는 분명히 알기 어렵다. 19세기에는 민간에서도 사례(四禮) 의식에 다수의 병풍을 배설(排設)하였는데, 의례의 성격에 따라 그림의 주제를 반드시 구분하여 사용한 것은 아니었다. <인왕선영도> 또한 여러 의례에 두루 배설하거나 장식 병풍으로도 사용하기 위해서 선영 그림이라는 주제를 실경산수화 이미지 아래에 가렸을 가능성이 있다. 특히 <인왕선영도>의 핵심 소재인 무덤 봉분이 모호하게 처리된 것은 사산금표(四山禁標)의 금제 위반을 숨기기 위함일 가능성이 있다. <인왕선영도>에 묘사된 인왕산 서쪽 산기슭은 분묘 조성 금지구역이었다. 1832년에 금표 내에 몰래 쓴 묘를 적발하여 즉시 파내고 관련자를 엄히 처벌한 사례로 볼 때, 19세기 중엽까지도 사산금표 내의 분묘 금제는 효력을 발휘하고 있었던 것으로 추정된다. <인왕선영도>의 발문에는 장지를 얻기 위해 쏟은 정성이 상세하게 쓰여 있다. 장지조성에 마을사람들의 협조와 묵인이 필요했던 것은 금표 구역 내에 묘지를 조성하는 것이 부담스러운 일이었기 때문으로 볼 수 있다. <인왕선영도>와 비교 가능한 동시대 연폭 병풍의 실경산수화로 이한철(李漢喆)(1808~1880)이 그린 <석파정도(石坡亭圖)>(미국 로스앤젤레스카운티미술관)를 들 수 있다. <석파정도> 제작시기를 전후한 1861년에 이한철과 조중묵은 철종어진도사에 함께 참여하였으므로 조중묵이 이한철의 <석파정도> 제작 과정을 보았을 가능성은 상당히 높다. 조중묵이 몇 년 후 <인왕선영도>를 주문받았을 때 <석파정도>의 인상적인 연폭 실경산수를 본 경험이 반영되었을 가능성이 있다. 두 작품의 화풍 차이는 주문자의 취향과 제작 목적의 차이에서 비롯된 것으로 추정된다. <인왕선영도>는 실경산수화와 선영도의 중층적인 구조를 가지고 있어서 관람자의 지식수준과 주문자와의 친분, 관람에 들이는 시간에 따라 천차만별의 의미로 수용되었을 것이다. <인왕선영도>의 발문에는 무덤 주인의 이름과 자호, 본관이 일체 작성되지 않은 채 '박공(朴公)'이라고만 표기되어 있다. 주문자인 박경빈의 인적 사항도 파악할 수 없었으나 다만 관직에 나아가지 못한 가계를 미루어 볼 때 재력이 있음에도 지배계층으로 올라설 수 없는 신분적 한계를 지니고 있었음은 짐작할 수 있다. 발문을 쓴 홍선주 또한 사대부로 보기 어려우며, 『승정원일기』 기록에 나타나는 경아전 서리일 가능성이 있다. 박경빈은 상류 계층에 진입하고 싶은 욕망으로 보수적인 가치인 효(孝)를 강조하여 부친의 무덤을 명당으로 이전하고 <인왕선영도>를 제작하였을 것으로 추정된다. 그러나 <인왕선영도>는 금제위반 적발에 대한 우려, 병풍의 다목적성 등의 이유로 본래의 제작의도를 뚜렷하게 드러내지 못하고 모순적인 이미지가 되었다. 병풍이 제작된 지 47년 만에 각 폭이 분리된 채 미술상을 통해 이왕가미술관 소장품이 된 상황을 보더라도, 박경빈이 <인왕선영도>에서 꿈꾸었던 명당 발복과 가문의 신분상승은 이루어지지 못했던 것으로 생각된다.