• 제목/요약/키워드: pattern making

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가족계획과 모자보건 통합을 위한 조산원의 투입효과 분석 -서산지역의 개입연구 평가보고- (An Intervention Study on Integration of Family Planning and Maternal/Infant Care Services in Rural Korea)

  • 방숙;한성현;이정자;안문영;이인숙;김은실;김종호
    • Journal of Preventive Medicine and Public Health
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    • 제20권1호
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    • pp.165-203
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    • 1987
  • This project was a service-cum-research effort with a quasi-experimental study design to examine the health benefits of an integrated Family Planning (FP)/Maternal & Child health (MCH) Service approach that provides crucial factors missing in the present on-going programs. The specific objectives were: 1) To test the effectiveness of trained nurse/midwives (MW) assigned as change agents in the Health Sub-Center (HSC) to bring about the changes in the eight FP/MCH indicators, namely; (i)FP/MCH contacts between field workers and their clients (ii) the use of effective FP methods, (iii) the inter-birth interval and/or open interval, (iv) prenatal care by medically qualified personnel, (v) medically supervised deliveries, (vi) the rate of induced abortion, (vii) maternal and infant morbidity, and (viii) preinatal & infant mortality. 2) To measure the integrative linkage (contacts) between MW & HSC workers and between HSC and clients. 3) To examine the organizational or administrative factors influencing integrative linkage between health workers. Study design; The above objectives called for quasi-experimental design setting up a study and control area with and without a midwife. An active intervention program (FP/MCH minimum 'package' program) was conducted for a 2 year period from June 1982-July 1984 in Seosan County and 'before and after' surveys were conducted to measure the change. Service input; This study was undertaken by the Soonchunhyang University in collaboration with WHO. After a baseline survery in 1981, trained nurses/midwives were introduced into two health sub-centers in a rural setting (Seosan county) for a 2 year period from 1982 to 1984. A major service input was the establishment of midwifery services in the existing health delivery system with emphasis on nurse/midwife's role as the link between health workers (nurse aids) and village health workers, and the referral of risk patients to the private physician (OBGY specialist). An evaluation survey was made in August 1984 to assess the effectiveness of this alternative integrated approach in the study areas in comparison with the control area which had normal government services. Method of evaluation; a. In this study, the primary objective was first to examine to what extent the FP/MCH package program brought about changes in the pre-determined eight indicators (outcome and impact measures) and the following relationship was first analyzed; b. Nevertheless, this project did not automatically accept the assumption that if two or more activities were integrated, the results would automatically be better than a non-integrated or categorical program. There is a need to assess the 'integration process' itself within the package program. The process of integration was measured in terms of interactive linkages, or the quantity & quality of contacts between workers & clients and among workers. Intergrative linkages were hypothesized to be influenced by organizational factors at the HSC clinic level including HSC goals, sltrurture, authority, leadership style, resources, and personal characteristics of HSC staff. The extent or degree of integration, as measured by the intensity of integrative linkages, was in turn presumed to influence programme performance. Thus as indicated diagrammatically below, organizational factors constituted the independent variables, integration as the intervening variable and programme performance with respect to family planning and health services as the dependent variable: Concerning organizational factors, however, due to the limited number of HSCs (2 in the study area and 3 in the control area), they were studied by participatory observation of an anthropologist who was independent of the project. In this observation, we examined whether the assumed integration process actually occurred or not. If not, what were the constraints in producing an effective integration process. Summary of Findings; A) Program effects and impact 1. Effects on FP use: During this 2 year action period, FP acceptance increased from 58% in 1981 to 78% in 1984 in both the study and control areas. This increase in both areas was mainly due to the new family planning campaign driven by the Government for the same study period. Therefore, there was no increment of FP acceptance rate due to additional input of MW to the on-going FP program. But in the study area, quality aspects of FP were somewhat improved, having a better continuation rate of IUDs & pills and more use of effective Contraceptive methods in comparison with the control area. 2. Effects of use of MCH services: Between the study and control areas, however, there was a significant difference in maternal and child health care. For example, the coverage of prenatal care was increased from 53% for 1981 birth cohort to 75% for 1984 birth cohort in the study area. In the control area, the same increased from 41% (1981) to 65% (1984). It is noteworthy that almost two thirds of the recent birth cohort received prenatal care even in the control area, indicating that there is a growing demand of MCH care as the size of family norm becomes smaller 3. There has been a substantive increase in delivery care by medical professions in the study area, with an annual increase rate of 10% due to midwives input in the study areas. The project had about two times greater effect on postnatal care (68% vs. 33%) at delivery care(45.2% vs. 26.1%). 4. The study area had better reproductive efficiency (wanted pregancies with FP practice & healthy live births survived by one year old) than the control area, especially among women under 30 (14.1% vs. 9.6%). The proportion of women who preferred the 1st trimester for their first prenatal care rose significantly in the study area as compared to the control area (24% vs 13%). B) Effects on Interactive Linkage 1. This project made a contribution in making several useful steps in the direction of service integration, namely; i) The health workers have become familiar with procedures on how to work together with each other (especially with a midwife) in carrying out their work in FP/MCH and, ii) The health workers have gotten a feeling of the usefulness of family health records (statistical integration) in identifying targets in their own work and their usefulness in caring for family health. 2. On the other hand, because of a lack of required organizational factors, complete linkage was not obtained as the project intended. i) In regards to the government health worker's activities in terms of home visiting there was not much difference between the study & control areas though the MW did more home visiting than Government health workers. ii) In assessing the service performance of MW & health workers, the midwives balanced their workload between 40% FP, 40% MCH & 20% other activities (mainly immunization). However, $85{\sim}90%$ of the services provided by the health workers were other than FP/MCH, mainly for immunizations such as the encephalitis campaign. In the control area, a similar pattern was observed. Over 75% of their service was other than FP/MCH. Therefore, the pattern shows the health workers are a long way from becoming multipurpose workers even though the government is pushing in this direction. 3. Villagers were much more likely to visit the health sub-center clinic in the study area than in the control area (58% vs.31%) and for more combined care (45% vs.23%). C) Organization factors (admistrative integrative issues) 1. When MW (new workers with higher qualification) were introduced to HSC, it was noted that there were conflicts between the existing HSC workers (Nurse aids with less qualification than MW) and the MW for the beginning period of the project. The cause of the conflict was studied by an anthropologist and it was pointed out that these functional integration problems stemmed from the structural inadequacies of the health subcenter organization as indicated below; i) There is still no general consensus about the objectives and goals of the project between the project staff and the existing health workers. ii) There is no formal linkage between the responsibility of each member's job in the health sub-center. iii) There is still little chance for midwives to play a catalytic role or to establish communicative networks between workers in order to link various knowledge and skills to provide better FP/MCH services in the health sub-center. 2. Based on the above findings the project recommended to the County Chief (who has power to control the administrative staff and the technical staff in his county) the following ; i) In order to solve the conflicts between the individual roles and functions in performing health care activities, there must be goals agreed upon by both. ii) The health sub·center must function as an autonomous organization to undertake the integration health project. In order to do that, it is necessary to support administrative considerations, and to establish a communication system for supervision and to control of the health sub-centers. iii) The administrative organization, tentatively, must be organized to bind the health worker's midwive's and director's jobs by an organic relationship in order to achieve the integrative system under the leadership of health sub-center director. After submitting this observation report, there has been better understanding from frequent meetings & communication between HW/MW in FP/MCH work as the program developed. Lessons learned from the Seosan Project (on issues of FP/MCH integration in Korea); 1) A majority or about 80% of the couples are now practicing FP. As indicated by the study, there is a growing demand from clients for the health system to provide more MCH services than FP in order to maintain the achieved small size of family through FP practice. It is fortunate to see that the government is now formulating a MCH policy for the year 2,000 and revising MCH laws and regulations to emphasize more MCH care for achieving a small size family through family planning practice. 2) Goal consensus in FP/MCH shouBd be made among the health workers It administrators, especially to emphasize the need of care of 'wanted' child. But there is a long way to go to realize the 'real' integration of FP into MCH in Korea, unless there is a structural integration FP/MCH because a categorical FP is still first priority to reduce the rate of population growth for economic reasons but not yet for health/welfare reasons in practice. 3) There should be more financial allocation: (i) a midwife should be made available to help to promote the MCH program and coordinate services, (in) there should be a health sub·center director who can provide leadership training for managing the integrated program. There is a need for 'organizational support', if the decision of integration is made to obtain benefit from both FP & MCH. In other words, costs should be paid equally to both FP/MCH. The integration slogan itself, without the commitment of paying such costs, is powerless to advocate it. 4) Need of management training for middle level health personnel is more acute as the Government has already constructed 90 MCH centers attached to the County Health Center but without adequate manpower, facilities, and guidelines for integrating the work of both FP and MCH. 5) The local government still considers these MCH centers only as delivery centers to take care only of those visiting maternity cases. The MCH center should be a center for the managment of all pregnancies occurring in the community and the promotion of FP with a systematic and effective linkage of resources available in the county such as i.e. Village Health Worker, Community Health Practitioner, Health Sub-center Physicians & Health workers, Doctors and Midwives in MCH center, OBGY Specialists in clinics & hospitals as practiced by the Seosan project at primary health care level.

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조림목(造林木) 신초생장(新稍生長)의 생태학적특성(生態學的特性)에 관(關)한 연구(硏究) (I) (Ecological Characteristics of Leading Shoot Elongation in the Plantation (I))

  • 마상규;국응훈
    • 한국산림과학회지
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    • 제47권1호
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    • pp.37-43
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    • 1980
  • 조림수종(造林樹種)의 신초생장(新稍生長)과 기상요인(氣象要因)들과의 관계(開係)를 밝혀 생태조림(生態造林), 적수선정(適樹選定)과 하예작업계획수립(下刈作業計劃樹立)에 필요(必要)한 기초자료(基礎資料)를 얻고자 이 연구(硏究)를 하였다. 자료조사(資料調査)는 경남 울주군 삼남연 조일리와 상북면 이천리에 있는 한독산림(韓獨山林) 경영사업(經營事業) 기구(機構)의 시험조림지(試驗造林地)에서 이루어졌다. 전자(前者)는 표고(標高) 100 m의 야산지대(野山地帶)이고 후자(後者)는 표고(標高) 600m인 고산지대(高山地帶)이다. 1979년(年) 3월(月)부터 10일(日) 간격으로 신초생장(新稍生長)을 직접(直接) 조림지(造林地)에서 측정(測定)하였으며 기상관측(氣象觀測)은 조림지(造林地)에 인접돼 있는 관측소(觀測所)에서 이루어졌다. 1. 조사지(調査地)의 평균온도(平均溫度)와 강우량(降兩量)의 변화(變化)는 그림 1과 2와 같다. 일반적으로 표고(標高) 600m 지점(地點)은 표고(標高) 100m 지점(地點)보다 약(約) 10일(日) 늦게 동일(同一)한 온도(溫度)가 나타나고 있다. 2. 곰솔, 리기다, 리가테다와 테다소나무와 잣나무와 같은 소나무속은 3월(月)에 신초생장(新稍生長)이 시작되며 이때의 평균온도(平均氣溫)은 $6^{\circ}C$ 내외(內外)이고 고산지대(高山地帶)가 야산지대(野山地帶)보다 약(約) 10일(日) 늦게 생장(生長)이 시작된다. 젓나무, 일본잎갈나무와 독일가문비나무는 소나무속에 비해 약(約) 40일(日) 늦은 5월(月)에 신초생장(新稍生長)이 시작되며 이때의 평균기온(平均氣溫)은 약(約) $15^{\circ}C$이다. 그러나 삼나무, 편백과 히마리아시다는 야산지대(野山地帶)에서는 3월(月) 하순부터 고산지대(高山地帶)에서는 5일(日)초순부터 생장이 시작된다. 고산지대(高山地帶)에서 특(特)히 신초생장(新稍生長)이 늦은 동기(冬期)의 저온(低溫)과 한풍해(寒風害)의 영향을 받을 것으로 사료(思料)된다. 3. 4월(月) 하순부터 5월(月)에 신초생장(新稍生長)의 대부분을 마치는 수종(樹種)들은 소나무속(屬)이며 이때의 온도(溫度)는 $10^{\circ}{\sim}20^{\circ}C$이고 여타(余他) 조사수종(調査樹種)들은 5월(月)하순과 6월(月) 사이에 신초생장(新稍生長)의 대부분(大部分)을 마치며 이때의 온도(溫度)는 $18^{\circ}{\sim}22^{\circ}C$ 정도이다. 따라서 소나무속(屬)은 5월(月)에 여타(余他) 조사수종(調査樹種)은 6월(月)에 하예작업(下刈作業)을 마치는 것이 적합할 것이다. 4. 소나무속(屬)은 일찍 신초생장(新稍生長)이 시작되고 일찍 생장이 끝나는 경향이 있으며 $20^{\circ}C$가 넘으면 급격히 생장이 감소되고 있다. 독일 가문비나무 역시 $20^{\circ}C$가 넘으면 생장(生長)이 급격히 감소되며 여타(余他) 조사수종(調査樹種)들 역시 $22^{\circ}C$가 넘으면 생장(生長) 감소 현상이 나타난다. 이는 하기고온(夏期高溫)의 영향인 것 같다. 5. 년간(年間) 신초생장(新稍生長) 일수(日數)를 보면 독일가문비나무가 50일(日), 젓나무가 70일(日)이고 그리고 잣나무와 일본잎갈나무 역시 70일(日)동안에 신초생장(新稍生長)의 85% 이상(以上)을 마치고 있다. 편백, 리기다, 리기테다와 테다소나무 및 곰솔의 신초생장일수(新稍生長日數)가 120일(日) 이상(以上)으로 생장기간(生長期間)이 긴편이다. 6. 년간(年間) 1회(回)로 신초생장(新稍生長)을 마치는 수종(樹種)으로 젓나무와 독일가문비나무가 있고 소나무속(屬)은 2회(回) 이상(以上) 생장(生長)을 하고 있다. 삼나무, 편백, 히마리아시다, 일본잎갈나무는 지역(地域)에 따라 1회(回) 또는 2회(回) 이상(以上)을 생장(生長)한다. 생장(生長)이 2회(回) 이상(以上) 생장(生長하)는 이유(理由)는 유전적성질(遺傳的性質) 이외(以外)에 하기(夏期)의 온도조건(溫度條件)의 영향을 받기 때문으로 사료(思料)된다. 7. 이상(以上)의 결과(結果)에 의하면 하기고온(夏期高溫)이 조림목(造林木)의 신초생장(新稍生長)에 영향을 마칠 수 있으므로 생태조림(生態造林)과 방위별(方位別) 적수선정(適樹選定)에 고려(考慮)할 사항이며 시기별(時期別) 생장특성(生長特性)은 수종별(樹種別) 하예작업(下刈作業)과 시비시기(施肥時期) 결정(結定)에 고려될 사항인 것으로 사료(思料)된다.

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온라인 서비스 품질이 고객만족 및 충성의도에 미치는 영향 -항공권 예약.발권 웹사이트를 중심으로- (The Effects of Online Service Quality on Consumer Satisfaction and Loyalty Intention -About Booking and Issuing Air Tickets on Website-)

  • 박종기;고도은;이승창
    • 한국유통학회지:유통연구
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    • 제15권3호
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    • pp.71-110
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    • 2010
  • 본 연구에서는 항공권 예약 발권 웹사이트의 서비스 품질을 측정 뿐만 아니라 서비스 회복도 측정하고자 하였다. 또한 서비스 품질과 서비스 회복이 고객만족 및 충성의도에 미치는 영향관계를 실증하고자 하였다. 온라인 서비스 품질과 온라인 서비스 회복의 측정을 위해 Parasuraman, Zeithaml, & Malhotra(2005)가 개발한 E-S-QUAL과 E-RecS-QUAL을 사용했으며, 했다. E-S-QUAL은 온라인 서비스 품질을 측정하는 도구로써, 효율성, 시스템 이용가능성, 이행성, 프라이버시의 4개 차원 22개 항목으로 구성된다. E-RecS-QUAL은 온라인 서비스 회복을 측정하는 도구로써, 반응, 보상, 접촉의 3개 차원 11개 항목으로 구성된다. 실증분석을 위한 설문조사는 항공사나 여행사의 웹사이트를 통해 국내 외 항공권을 구입해 본 경험이 있는 소비자를 대상으로 실시하였는데, 총 400부가 회수되었고, 이 중 342부를 최종분석에 사용하였다. 실증분석을 위해 AMOS 7.0과 SPSS 15.0을 사용하였다. 먼저, SPSS 15.0을 사용하여, 요인점수를 이용한 회귀분석으로 가설검증을 한 결과, <가설 I-1, 2, 3, 4, II-1, 2, 3, III-1, IV-1>이 전부 채택되었다. 온라인 서비스 품질과 온라인 서비스 회복의 각 차원은 모두 전반적인 서비스 품질에 유의한 영향을 보였고, 전반적인 서비스 품질은 고객만족에 유의한 영향을 미쳤다. 마지막으로 고객만족 역시 충성의도에 유의한 영향을 미치는 것으로 확인되었다. 한편 AMOS 7.0을 사용하여 모형 분석을 하였는데, 모형의 적합도는 가설검증을 하기에 합당한 수치가 나왔다. 이를 토대로 가설검증을 한 결과, <가설 I-1, 3, II-1, 3, III-1, IV-1>은 채택되었고, <가설 I-2, 4, II-2>는 기각되었다. 이 결과는 Parasuraman et al.(2005)이 주장한 것처럼 E-S-QUAL을 나타내는 데는 요인점수를 이용한 회귀분석이 더 적합하다는 것을 보여주는 것이라고 판단된다. 이를 토대로 본 연구의 시사점을 정리하였다.

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