• 제목/요약/키워드: outsourcing

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식재료 아웃소싱이 경제적 주방에 미치는 영향에 관한 연구 - 특1급호텔 양식조리를 중심으로 - (Study on economic effects of outsourcing of food materials on the hotel kitchen - Focus on cooking Western food in the first class hotel -)

  • 성태종
    • 한국관광식음료학회지:관광식음료경영연구
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    • 제13권2호
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    • pp.45-69
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    • 2002
  • This study is designed to examine feasibility and limitation of outsourcing in cooking Western food in a hotel, to interpret importance of outsourcing(eg. outside order, outside procurement, outside supply) in a broad sense in order to reinforce the core capacity in the cooking department, and to know whether the cooking human power is efficiently used and how much the chefs recognize outsourcing of food materials. As many companies conduct restructuring to cut down its size, the reduction of human power led the Western food cooking in the hotel to lower core capacities, lower quality, and lower efficiency. In addition, the sagging morale of chefs undermined creativity. To change from the traditional kitchen to an economic kitchen needs to look into importance of outsourcing, cognitive attitude of chefs, relation with outside suppliers. Here suggests performance of positive changes in the structure The study examined feasibility and limitation of outsourcing in the hotel kitchen as well as chefs' cognitive attitude toward outsourcing of food materials to reinforce core capabilities of the hotel kitchen. 1. Companies of outsourcing are selected according to variability of price conditions, flexibility of contract conditions, popularity of the outsourcing company, and reputation of the outsourcing company. 2. The importance of outsourcing in the Western food cooking is divided into 4 factors such as standard of selecting outsourcing companies, policies of cooking manu, quality of cooking, and quantity of cooking. 3. The most feasible section in outsourcing of food materials is a process of kneading flour for bread, which shows that many Western-food chefs expect to put higher possibility of outsourcing on the kneading. In other words, when it comes to confectionery and bakery, there are many outside expert processing companies supplying high quality products. In the order of outsourcing feasibility, sauce is followed by processed vegetable, garnish of main dish, and soup. The least feasible section in outsourcing of food materials is appetize. Appetize includes a concept of a improvised dish and needs speed. Due to its color, freshness, and sensibility of taste, the appetize plays a key role in the Western food cooking. 4. When outsourcing is taken in place, the highest risk is to lower the inner cooking skills. Therefore chefs in charge of the Western food sequently recognize both internal problems including storage of cooking skills, unstability of layoffs, and loss of cooperation between departments, and external problems including inferior goods, difficulty of differentiating manu, delay of delivery, and expiration date. It shows that most of the Western food chefs consider risks of the internal problems at first. 5. A effective outsourcing needs appropriate selection of outsourcing companies, maintenance of credibility, active communication, check and management of hygiene. However regardless of their position or career, chefs in charge of the Western food have the same cognitive attitude toward selecting successful outsourcing companies after the outsourcing system is enforced. The core of cooking, or a final stage in the full process of so-called artistic cooking, should be treated with insourcing. Reduction of several cooking processes resulted in shortened cooking time, increased efficiency, faster cooking, cutting the waiting-lines, and finally more room for customers. The outsourcing system can reduce or eliminate the following processes in cooking: buying various food materials, checking, storing, preparing, and processing. Especially in the Western food cooking department of a hotel, the outsourcing system should be enforced to make an economic kitchen and to efficiently manage it. Wow it's time to change from the traditional kitchen to an economic kitchen in the hotel cooking department. For that, the cooking department should become a small but strong organization by outsourcing except its core work.

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아웃소싱 확대를 통한 IT 유연성 강화: 유통업체 A사 사례를 중심으로 (Building up IT Flexibility with Outsourcing Expansion: A Case Study of Distribution Company "A")

  • 조동환;최유정
    • 경영정보학연구
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    • 제14권3호
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    • pp.1-23
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    • 2012
  • 오늘날 급격하게 변화하는 정보기술 시장에서, IT 아웃소싱은 지속적인 경쟁우위 달성 및 IT 유연성 확대를 위한 전략적 도구가 되고 있다. 많은 기업들이 IT 아웃소싱을 도입하길 원하지만, IT 아웃소싱 과정을 명확하게 설명한 사례는 거의 보고되지 않았다. 따라서 본 연구에서는 유통업체인 A업체를 대상으로 IT Outsourcing의 구체적 평가 방법론과 과정에 대한 심층적 사례분석을 시도하였다. 먼저 기업의 내/외부 환경을 분석하고, 조직/인력/직무 평가를 실시하며, 마지막으로 IT 아웃소싱 업무를 선정하고 인력을 재배치하게 된다. 본 연구에서 제공하는 IT outsourcing을 위한 절차 및 방법론을 통해 IT outsourcing을 준비하는 기업들에게 실무적 지침을 제시하였다.

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아웃소싱을 통한 정보시스템 개발성과 향상방안 : 갈등 및 갈등해결 촉진을 중심으로 (Improving Outsourced ISD Project Performance : Focusing on Conflict and Conflict Resolution Facilitation)

  • 조동환;이호근;이중정
    • 한국경영과학회지
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    • 제33권1호
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    • pp.71-105
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    • 2008
  • Various stakeholders within and outside of the organization are involved and participate in the outsourced IS development. As their interests and goals are different conflict arises in the process of their interaction, and it is an important factor affecting outsourcing success. The study focuses on the conflict between client users and vendor, i.e. main conflict in the outsourcing project, and examines the relationship of conflict with project success, the antecedents of conflict, and investigates the effectiveness of conflict resolution facilitation. An integrated conceptual model is developed grounded on is outsourcing, IS development, project management, and organizational behavior literature. Nine specific hypotheses on the conflict in outsourcing projects are proposed, and data collection and analysis are performed with 214 ISD outsourcing projects. Results indicated that the conflict between client users and vendor in outsourcing projects was found to have negative effects on project success. Main causes affecting conflict were examined, and relative influences of these causes were clarified. Recently internal IT personnel have been faced their role change with the increase of outsourcing, and the importance of their conflict resolution facilitation was highlighted.

IT아웃소싱 환경에서 도메인이해도가 성과에 미치는 영향: 조직학습, 지식이전 및 아웃소싱비율의 조절효과를 중심으로 (The effect of domain understanding on IT outsourcing performance based on a learning model of IT outsourcing)

  • 원유신;이중정;윤혜정
    • 지식경영연구
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    • 제17권2호
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    • pp.205-229
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    • 2016
  • Owing to the current economic downturn, one of the most important goals of the organizations who are actively involved in Information Technology Outsourcing (ITO) is the cost efficiency. We focus on supplier firm's domain understanding to make the cost efficiency; therefore, we examine how the disadvantages from lower domain knowledges affect outsourcing performance moderated by outsourcing ratio and knowledge change environments. That is, if clients can endure disadvantage from service providers' lower domain knowledge, they can achieve cost efficiency by choosing lower domain knowledge suppliers with less expensive cost. To examine performance gap depending on the environments, we applied 'A Learning Model of IT Outsourcing' which is suggested by previous literature. As a result, we suggest five strategies for clients to contract with suppliers which have lower domain knowledge: (1) Prepare the strategy to endure disadvantages from the early stage. (2) Make the strategy depending on outsourcing ratio. (3) Knowledge transfer between organizations is important. (4) Make a short-term contract if they do not have good environments for organizational learning. (5) Client's knowledge change environments are more important than those of supplier's. Finally, we offer various implications for clients and suppliers in IT outsourcing.

도서관의 아웃소싱에 대한 비판적 연구 (A Critical Study of Library Outsourcing in Korea)

  • 윤희윤
    • 한국도서관정보학회지
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    • 제31권3호
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    • pp.1-21
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    • 2000
  • 본 연구의 목적은 도서관계의 새로운 경영기법으로 주목받고 있는 아웃소싱을 비판적 시각으로 고찰하는데 있다. 도서관계가 아웃소싱의 적실성과 기대효과를 냉정하게 분석하지 않으면 무차별적으로 적용되는 경제논리와 정보문화를 천대하는 행정논리에 대항할 수 없을 뿐만 아니라, 종국에는 위탁관리나 명칭변경에 버금가는 밀레니엄 버그로 둔갑할 수 있다. 이에 정부의 아웃소싱 정책, 공공부문 및 도서관의 도입현황을 개관한다음. 그 본질과 변종, 제반여건, 명분과 기대효과, 대상과 영역, 사서직의 전문성과 정체성에 미치는 영향 등을 논급하였다. 아웃소싱이 불가피할 경우에는 대상업무를 비핵심영역으로 제한해야 하며, 장서개발 및 정보 봉사력의 저하, 사서직의 전문성 및 정체성의 훼손 등을 초래할 개연성이 많은 영역에 대해서는 비판적 입장을 고수해야 할 것이다.

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정보시스템 아웃소싱 관계에서 조직간 통제에 관한 연구 : 이론구축을 위한 사례연구 (The Study on the Inter-Organizational Control of IS Outsourcing Relationship : Building Theory from Case Study)

  • 이상곤
    • 한국IT서비스학회지
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    • 제3권1호
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    • pp.127-146
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    • 2004
  • Recently, Information systems (IS) outsourcing has been becoming a viable strategic alternative in the management of information systems. Accordingly, the demand of research in practice has been changed from how to decide IS outsourcing to how to manage IS outsourcing. However, there is little known about the management of IS outsourcing in existing literature. Moreover, the existing studies suggest conflicting solutions in accordance with their own perspectives : competitive relationship vs. cooperative relationship. The purpose of this study is to address this conflicting result, and consequently to enhance an understanding of IS outsourcing management by introducing the concept of interorganizational control. To meet this purpose, this study adopts Lee(2003)'s integrative model of IS outsourcing management based on the existing literature from different management disciplines and different perspectives, and then conducts four case studies. The result reveals that users, as well as IS manager, play a critical role in controlling IS outsourcing. Moreover, they implement a portfolio of control modes including both informal and formal modes. The result also suggests that the choice of particular control mechanism depends on client, supplier, task, and relationship characteristics.

IT아웃소싱의 타당성 결정을 위한 사전평가 방법론 (Pre-evaluation Methodology for Decision Making of IT Outsourcing's Feasibility)

  • 홍현기
    • 한국산학기술학회논문지
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    • 제8권4호
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    • pp.894-899
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    • 2007
  • IT 아웃소싱은 이미 오래 전부터 추진되었다. 그러나 IT의 변화가 심하고, 규모가 커지고 있어 아웃소싱 사례가 늘어나고 있는 상황이다. 그러나 기업이 IT 아웃소싱을 추진해야 하는 의사결정을 하는 정확한 기준이 없다. 경쟁사가 아웃소싱을 하기 때문에, 또는 추세에 따라 따라가는 양태를 보이고 있다. 이에 본 연구는 기업의 사전평가를 통해 IT 아웃소싱을 하기 위한 판단 기준을 설정하였다. 통계적 분석 방법과 AHP분석 방법을 기반으로 측정 모형을 도출하였다. 또한 판단 기준을 설정하기 위한 측정 변수도 제시하였다. 따라서 본 연구의 결과를 활용하여 기업이 IT 아웃소싱을 추진하고자 의사결정을 하고자 한다면 본 연구에서 제시하는 방법론을 활용한다면 매우 수월할 것이다.

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유통업체의 정보물류시스템 아웃소싱 유형과 물류성과에 관한 실증연구 (An Empirical Study of Logistics Performance and Outsourcing Types of Korean Distributors)

  • 유창권
    • 유통과학연구
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    • 제12권4호
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    • pp.41-46
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    • 2014
  • Purpose - This study focused on providing strategic findings that make significant sense for companies that are looking for a future outsourcing strategy. The study analyzes the results of outsourcing in the information logistics systems field and verifies the results through experimental study of the performance delivered by logistics outsourcing types. Research design, data, and methodology - The study sample was assembled based on a random sampling method used to extract the initial 451 companies from a list of Korean distributors, wholesalers, and retailers. Following that sample process, 423 companies were confirmed by verifying their e-mail address and contacts (telephone and fax numbers), and were selected as initial research subjects. We reduced that number to 331 companies for the survey sample through telephone interviews in advance with the 423 companies that were targeted, in order to verify whether they are in the field of outsourcing of information logistics systems. The period of the survey extended from November 10, 2013 to January 10, 2014. The number of collected surveys totaled 181. We reviewed the contents of the survey responses, and reduced the number of research subjects to 175. In this study, we used a standard analysis to investigate whether there is a difference in distribution results based on different types of outsourcing information in the logistics system field and, through T-verification, we investigated whether the difference between distribution results in each group resulting from that standard analysis is statistically significant. Results - These results show that there is a difference in distribution outcome, based upon type of distribution outsourcing. In addition, we determined that they are meaningful results by confirming that, for usability and to improve the capabilities of a third-party logistics service supplier, both the choice of reasonable outsourcing types and the enhancement of various types of alliances are very important success factors. Taken together these study results, with a goal of enhancing the distribution capabilities of a Korean distributor, can be implemented to enhance management results achievable by supplying an information logistics system in the form of strategic outsourcing rather than in the form of simple outsourcing. In addition, the outcomes of logistics distributors in Korea that are using outsourcing in the logistics information systems field show high performance results in commercial endeavors in the following order: competitive, pre-competitive, non-competitive, and pro-competitive. Conclusions - This study focused on providing strategic findings. However, in the case of outsourcing in the field of information logistics systems of Korean distributors, there has been a focus on simple outsourcing rather than on strategic outsourcing; furthermore, there has been a concentration on non-competitive forms instead of pro-competitive forms, which could achieve better distribution results. This discussion is presented in more detail in the analysis results of this study.

정보시스템 아웃소싱: 상황관점에서 본 계약과 신뢰의 통합적 분석 (Information Systems Outsourcing: An Integrative Analysis on Contract and Trust from Contingency Perspective)

  • 이종만;남기찬;김용진
    • Asia pacific journal of information systems
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    • 제17권4호
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    • pp.133-163
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    • 2007
  • Growth in the outsourcing market signals that firms of all sizes believe outsourcing will ultimately deliver many benefits and conveniences. But there are not many firms satisfied with the results of outsourcing. What is more, previous researches were fragmentary analyses focused on specific variables of outsourcing such as sourcing decisions, partnership rather than comprehensive analysis. Thus, they could not propose general systematic methodologies applicable to the real situation. To solve these problems, we developed an integrated theoretical framework that considered both contract with the hard side and trust with the soft side from a contingency viewpoint and tested this model using 143 data of Korean companies executing outsourcing. In addition, we examined how situational factors(outsourcing task complexity and outsourcing management competence) affects each path in the research model. The results of this study are as follows. First, it was proved the theory that trust is not a substitute for contract but its complement. Previous empirical studies on outsourcing success factors were focused on the establishment of successful partnership on the assumption that trust can replace contract in many situations. According to the results of our empirical analysis, however, contract and trust were in a mutually complementary relation with each other and their emphasis was different. Furthermore, different from previous researches, it was found effective to use trust as a supplementary tool and contract as a main means in outsourcing management strategy. Second, this study provided an integrated view that sees both contract and trust from a contingency viewpoint in theoretically reestablishing the relationship between contract and trust. Previous researches leaned to specific variables or theory-centered fragmentary analysis, but this study proposed a more practical and integrated research model and tested its effectiveness. Based on the results, with the model, decision makers are expected to scrutinize outsourcing situation more closely and to have a practical insight to the situation. Third, it was found that contract mechanism and trust building do not have a direct effect on outsourcing performance but relationship management intensity mediates the effect of contract mechanism and trust building. This is considered significantly meaningful to outsourcing partners who have believed that outsourcing would be successful if a contract is made properly or trust is built. Lastly, the path from trust building to relationship management intensity was moderated by informed buying, as the path coefficients from trust building to relationship management intensity varied by the degree of informed buying competence.

우리나라 대형 종합병원의 아웃소싱 실태 (Outsourcing in Hospital Services: Experience of Korean Hospitals)

  • 노태훈;이해종;박은철;강혜영
    • 한국병원경영학회지
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    • 제8권4호
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    • pp.59-75
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    • 2003
  • This study was conducted to investigate the degree of utilization of outsourcing in large hospitals in Korea. We also investigated the outcome and the level of satisfaction for adopting outsourcing in these hospitals. Types of work areas that were currently operated by outsourcing and were planned to adopt outsourcing in the future were identified. A total of 83 hospitals were eligible for this study, which had more than 500 beds, and were identified from the 2003 National Hospital List published by the Korean Hospital Association. A self-administered Questionnaire survey was conducted between April 25th and May 20th in 2003 with a personnel being charged of arrangement of outsourcing in each hospital. Among the 58 hospitals responding the survey(response rate=69.9%), 49 hospitals(84.5%) utilized outsourcing in at least one work field in their organizations. The largest proportion of the hospitals(85.7%) using outsourcing responded that the biggest outcome after introducing outsourcing were cost reduction(49.0%), followed by improved efficiency in operating the organization or human resources(34.7%) and the improved quality of the work(6.1%). The degree of satisfaction for outsourcing among the hospital managers(3.43) was significantly higher than that among the employees(3.l4) on a S-point Likert-type scale(p<0.05). Among the 7 work areas, the hospitals used outsourcing most frequently in facility management(housekeeping, building maintenance, hospital security and parking management), followed by non-medical profit business(funeral, convenient store, and cafeteria), logistics(provision of patient meal, in-house delivery, and purchasing), and information and computing system(hospital information system, maintenance of personal computers and printers). The work areas that the hospitals planned to adopt or expand the outsourcing in the future most frequently were facility management, non-medical profit business, logistics, and information and computing systems. In conclusion, outsourcing was highly diffused in large Korean hospitals, particularly in the work field of facility management and non-medical profit business. The satisfaction for outsourcing was not high yet in Korean hospitals.

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