• Asian Journal of Innovation and Policy
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• v.4 no.1
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• pp.76-102
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• 2015

Drawing upon the resource-based-view of a firm, we investigate the moderating role of operations efficiency on the link between environmental and financial performance. Extant literature has highlighted that operations efficiency is closely associated with the environmental/financial performance of firms, but no empirical study has investigated how operations efficiency affects the link between environmental and financial performance. We argue that operations efficiency could act as a moderator of this relationship. To test the hypothesized relationships, we have used available secondary quantitative UK data, namely data on the environmental/financial performance of Britain's most admired companies. By employing moderated regression analysis, we have found strong evidence for the moderating impact of operations efficiency. Our results are useful to managers in that they show that improvements in operations efficiency in a company can also help improve environmental/financial performance and vice versa.

• The Korean Journal of Food And Nutrition
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• v.22 no.1
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• pp.132-140
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• 2009

This study was performed to examine the manpower structure of foodservice operations, evaluate the management efficiency of each operation, and propose efficiency improvement guidelines for inefficient operations. For this purpose, a total of 224 B&I foodservice operations managed by an 'A' contract-managed foodservice company were chosen as the study sample. The efficiency scores were obtained through Data Envelopment Analysis(DEA) using the CCR model. The efficiency scores ranged from 63.56 to 100 and the average score was 82.47. The average efficiency score of Group 'C'(factory, more than 1,000 meals per day) was the highest among 6 groups. The results of further operations analysis in group 'C' showed that the labor cost percentage was significantly lower(p<0.001) and sales per man-hour significantly higher(p<0.001) in efficient operations compared to inefficient operations within group 'C'. Finally, efficiency improvement guidelines were suggested for the most inefficient operations in group 'C'.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 2008.10b
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• pp.316-321
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• 2008

In the present emerging global economy, as the focus is shifted from manufacturing to service sector, the efficiency of service operations is crucial for the county's sustainable growth and development. As one of the fastest growing service sector industries in South Korea, the call center has become an inevitable part of customer service for most companies. Despite of the strategic importance of the call center, there has been no empirical study on the efficiency of call center service operations in the literature. The main purpose of this study is to evaluate the technical efficiency of call center services so as to not only identify the current status of call center service operations, but also suggest ways to improve service operations efficiency. For this purpose, we apply a non-parametric efficiency measurement method, DEA (Data Envelopment Analysis), to domestic call centers in order to compare their relative efficiency. Based on DEA evaluations, we provided specific directions for the inefficient call centers to possibly improve their operation efficiencies. It is expected that the measurement methods suggested in this study can be applied to various issues such as service KS certification, service operations management, and the productivity analysis of service personnel.

• International conference on construction engineering and project management
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• 2013.01a
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• pp.188-195
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• 2013

Construction operations generate a significant amount of air pollutant emissions, including carbon emissions. The environmental performance of construction operations is closely relevant to the operational efficiency of each resource employed, which indicates how efficiently each resource (e.g., construction equipment) is utilized. In this context, monitoring the operational efficiency of construction equipment provides key information in managing and improving the environmental performance and productivity of construction operations. In this paper, we report our efforts to measure the operational efficiency of construction equipment, using low-cost accelerometers. An experimental study and real-world case studies are conducted to demonstrate the feasibility of the proposed approach. The results have shown the potential of this approach as an economically feasible means of monitoring the environmental performance of construction operations.

• Korean Journal of Community Nutrition
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• v.12 no.2
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• pp.178-188
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• 2007

This study was performed to suggest a new efficiency measurement indicator is necessary for evaluating management efficiency of food service operations in contract-managed foodservice companies, to distinguish efficient food service providers and inefficient ones by measuring comparative efficiency among food service operations, and to provide guidance for effective management through showing benchmarking targets for improving inefficient food service providers. The subjects of this study were the 93 B&I foodservice Operations of a domestic contract food service company. The analysis was conducted using CCR model in DEA model. A software, 'Frontier analyst', was used for the analysis. Based on the results derived from comparison of efficiency evaluation classified by providers with use of DEA, it was possible to identify efficient food providers and inefficient providers, and subsequently provide benchmarking guidelines for improvement of the inefficient groups. In analyzing the differences between the results of DEA efficiency evaluation by detailed operation status of food service providers, there was significant difference of efficiency outcomes in terms of contract types, while there was no significant difference in terms of business condition.

• Korean Journal of Computational Design and Engineering
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• v.11 no.2
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• pp.148-155
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• 2006

This paper presents a new method for assessing the efficiency of production process plans using tolerance chart to lower production cost. The tolerance chart is used to predict the accuracy of a part that is to be produced following the process plan, and to carry out the quantitative measurement on the efficiency of the process plan. By comparing the values of design tolerances and their corresponding resultant tolerances calculated using the tolerance chart, the process plan that is incapable of satisfying the design requirements and the faulty production operations can be identified. Similarly, the process plan that imposes unnecessarily high accuracy and wasteful production operations can also be identified. For the latter, a quantitative measure on the efficiency of the process plan is introduced. The higher the unnecessary cost of the production, the poor is the efficiency of the process plan. A coefficient is introduced for measuring the process plan efficiency. The coefficient also incorporates two weighting factors to reflect the difficulty of manufacturing operations and number of dimensional tolerances involved. To facilitate the identification of the machining operations and the machined surfaces, which are related to the unnecessarily tight resultant tolerances caused by the process plan, a rooted tree representation of the tolerance chart is introduced, and its use is demonstrated. An example is presented to illustrate the new method. This research introduces a new quantitative process plan evaluation method that may lead to the optimization of process plans.

• Journal of Korean Society for Quality Management
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• v.37 no.2
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• pp.1-11
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• 2009

Recently, many companies have been very interested in CRM(Customer Relationship Management). Most companies have been also considering the contact center as a key CRM channel, because it is a contact point between customers and companies. It turns out that the contact center handles over 70% of all customer-company interactions and the success or failure of a company can be determined by the customer satisfaction with contact center experiences. Despite of the strategic importance of the contact center, there has been few empirical study on the efficiency of contact center operations in the literature. One of the main purposes of this study is to evaluate the efficiency of contact centers so as to not only identify the current status of contact center operations, but also suggest ways to improve operational efficiency. For this purpose, we apply a non-parametric efficiency measurement method, DEA (Data Envelopment Analysis), to 57 domestic contact centers in order to compare their relative efficiency. It is expected that the measurement methods suggested in this study can be applied to various issues such as service KS certification, outsourcing service management, and the productivity analysis of service personnel.

• International Journal of Quality Innovation
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• v.8 no.3
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• pp.11-22
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• 2007

Nowadays, the competitiveness of any organisations rests dominantly on how they can manage their performance, A host of performance variables such as quality, reliability, and efficiency are recognised as competitive priorities. This paper reviews the criteria and dimensions of performance measures, and discusses six core performance indicators in agribusiness operations with particular reference to the poultry/broiler farms. Besides, a holistic "Quality, Reliability and Efficiency" view of performance is proposed when developing measures for poultry agribusiness operations.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2001.10a
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• pp.213-217
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• 2001

This paper deals with the estimation of efficiency of Telecommunication Operators(TOs) using DEA (Data Envelopment Analysis). The measure of efficiency using DEA accomplishes next two steps. First, the efficient frontier is derived using the data of input and output. And then the efficiency of the decision making units are measured by the distances from this frontier To measure efficiency, we consider a one-output, three-input production function. We use the tangible assets, investment cost, the number of employees for input data and measure the output by the revenue. After measuring the efficiency, We can compare the domestic TOs with the international TOs and the wire TOs with wireless ones by average efficiency. After accomplishing the analysis of efficiency, the internal/external efficiency is measured simultaneously through correlation between efficiency and profitability, quality level.

• Korean Management Science Review
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• v.33 no.1
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• pp.89-99
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• 2016

A scheduled airlift is the most critical part of the air transportation operations in ROK Air Force. The military cargo-plane routing problem is a PDPLS (pickup and delivery problem in which load splits and node revisits are allowed). The cargo which is transported by a military cargo-plane is measured in pallet. The efficiency of pallet needs to be considered with respect to its volume and weight. There are some guidelines about orders of priorities and regulations in the military air transportation. However, there are no methodologies which can raise the efficiency of flight scheduling using Operations Research (OR) theories. This research proposes the effective computing methodology and the related heuristic algorithms that can maximize the effectiveness of the path routing model.