• 한국IT서비스학회지
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• 제18권4호
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• pp.115-134
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• 2019

The global music industry has been growing steadily every year. In particular, the proportion of music streaming services in the overall market are expanding. It shows same pattern in domestic market. Also, several companies are providing music streaming services competitively. It is clear that there is growing interest in effective operations of music streaming services. In this study, we examine the impact of customization and network effect on service quality and customer loyalty. We collect survey data and analyze relationships between latent variables using structural equations modeling. We find that customization and network effect of music streaming services positively affect service quality. However, the effect of customization on customer loyalty is not significant and there is a negative effect of network effect on customer loyalty. Finally, we find that service quality works as a mediator between customization and customer loyalty, and service quality also works as a mediator between network effect and customer loyalty.

• 한국대기환경학회지
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• 제23권5호
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• pp.526-538
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• 2007

Since air quality monitoring data sets are important base for developing of air quality management strategies including policy making and policy performance assessment, the environmental protection authorities need to organize and operate monitoring network properly. Air quality monitoring network of Busan, consisting of 18 stations, was allocated under unscientific and irrational principles. Thus the current state of air quality monitoring networks was reassessed the effect and appropriateness of monitoring objectives such as population protection and sources surveillance. In the process of the reassessment, a GIS-based decision support system was constructed and used to simulate air quality over complex terrain and to conduct optimization analysis for air quality monitoring network with multi-objective. The maximization of protection capability for population appears to be the most effective and principal objective among various objectives. The relocation of current monitoring stations through optimization analysis of multi-objective appears to be better than the network building for maximization of population protection capability. The decision support system developed in this study on the basis of GIS-based database appear to be useful for the environmental protection authorities to plan and manage air quality monitoring network over complex terrain.

• 상하수도학회지
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• 제21권3호
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• pp.305-314
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• 2007

Forecasting of water quality variation is not an easy process due to the complicated nature of various water quality factors and their interrelationships. The objective of this study is to test the applicability of neural network models to the forecasting of the water quality at Dalchun station in Han River. Input data is consist of monthly data of concentration of DO, BOD, COD, SS and river flow. And this study selected optimal neural network model through changing the number of hidden layer based on input layer(n) from n to 6n. After neural network theory is applied, the models go through training, calibration and verification. The result shows that the proposed model forecast water quality of high efficiency and developed web-based water quality forecasting system after extend model

• 전기학회논문지P
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• 제60권3호
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• pp.161-166
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• 2011

In this paper, for analysing the major factors giving the effect to the quality of HD level video on the multicasting service, we tried this test experiment on the College school network similar to the real service network environment. We measure the video quality distortion on the multicasting HD level video according to generating and increasing the broadcasting traffic on the situation that apply the QoS technique to the test network and not apply the QoS technique and then find out the threshold value of network factors giving the effect to the video quality distortion on the multicasting HD level video service. This paper can be used for guaranteeing the constant video quality and reducing the video quality distortion on the multicasting HD level video service.

• 한국물환경학회지
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• 제20권4호
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• pp.321-326
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• 2004

The objective of this study is to test the applicability of neural network models to forecast water quality at Naesa and Pyongchang river. Water quality data devided into rainy day and non-rainy day to find characteristics of them. The mean and maximum data of rainy day show higher than those of non-rainy day. And discharge correlate with TOC at Pyongchang river. Neural network model is trained to the correlation of discharge with water quality. As a result, it is convinced that the proposed neural network model can apply to the analysis of real time water quality monitoring.

• 산업공학
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• 제18권3호
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• pp.253-267
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• 2005

Customer satisfaction becomes one of the important managerial concerns associated with corporate competency in current competitive environment for Internet communication service companies. Hence, it is demanding to improve a company's customer satisfaction through the total quality management perspective. In practice, engineers as well as the management hope to find major quality characteristics with Internet communication network that is closely related to customer satisfaction, consequently aiming to the raise of their company's customer satisfaction. This paper presents an empirical relationship analysis between network quality characteristics and customer satisfaction on Internet communication. Methodologically, the relationship analysis framework is based on the regression variable selection procedures. In this framework, it is implemented that; 1) iterative model building; and 2) consistent criteria application to statistical tests for selecting significant variables. A case study shows that; 1) the customer satisfaction on the network connection seems to be more closely related to the network quality characteristics compared with the customer satisfaction on the network speed; and 2) the download disconnection rate has relatively evident relationship with the customer satisfaction on the network connection.

• 산업공학
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• 제15권3호
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• pp.256-262
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• 2002

In this paper, we develop a framework for identifying the quality of service(QoS) and network performance (NP) in the IMT-2000 services, and analyze the QoS/NP system in the 3GPP IMT-2000 services. Based on the ITU-T E.800, the QoS is classified into customer, technical, contents, telecommunications quality, and internet communication quality, and the NP consists of the service access/transmission, reliability/operating & maintenance, charging performance, and mobility management performance. Under the basic framework, the major parameters in the IMT-2000 services are identified for each QoS/NP criterion. The QoS framework in the IMT-2000 user aspects is also introduced to determine the major QoS parameters. Finally, to define the performance factors of the network elements in the NP system, the various control parameters for the wireless and core networks are presented.

• 품질경영학회지
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• 제47권2호
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• pp.381-395
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• 2019

Purpose: This study aims to conduct a systematic literature review to suitably identify wide and specific issues and topics on service quality in supply chain. Methods: This study is to investigate service quality in supply chain research using a systematic literature review methodology. In order to extract influential journals and papers, we used the SJR impact factor provided by the SCOPUS database. The collected 169 papers were analyzed using bibliometric analysis, citation analysis as well as keywords network. Results: We conducted a bibliometric analysis to identify top authors contributing to service quality in supply chain and their issues, and further examined important keywords and new emerging keywords. In addition, we extracted five influential papers by PageRank to clarify critical issues and divided into five clusters to identify topics of service quality in supply chain by using network-based approach. In order to examine comprehensive issues and topics of service quality in supply chain, we constructed a keyword network to observe difference in the classification of important keywords across network centrality measures. Conclusion: Our study reviewed literature on service quality in supply chain and explored the future directions and trends of service quality in supply chain.

• 대한임베디드공학회논문지
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• 제11권3호
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• pp.143-151
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• 2016

In this paper, a real-time air quality monitoring system based on wireless network is designed and implemented for industrial park or multiuse facilities. The existing gas detector is high price and hard to apply the remote monitoring system. On the other hand, demand for air quality monitoring is increasing because of industrial gas accident, air pollution, and so on. In Korea, indoor air regulation was established by law. According to indoor air regulation, CO2, CO, and NO2 are important gases as the air quality standard. So we study the gas detector for indoor air quality and the wireless network system. The wireless network consist of sensor network and WCDMA to apply various place. To verify the performance of the implemented gas detector, the gas measurement experiment is performed in laboratory environment by using the realized gas detecting wireless sensor node. And we evaluate the experiment results.

• 디지털융복합연구
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• 제9권3호
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• pp.225-233
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• 2011

본 연구는 소셜네트워크서비스(SNS) 의 만족에 어떠한 서비스 품질 요인이 영향을 주는지에 대해서 연구하였다. 웹 2.0의 확대로 커뮤니티에 대한 고객 수요가 확대되면서 나타난 개념인 SNS(Social Network Service) 시장이 급성장 하였다. 이에 대한 서비스 품절 요인을 측정하기 위하여 SNS 사용자를 대상으로 설문 연구를 진행하였다 연구결과 접속성, 충족성, 사용 용이성, 유희성 및 안정성 등 5개 요인 중 충족성, 사용 용이성 및 유희성은 서비스 만족에 영향을 주는 것으로 나타났지만 접속성과 안정성을 영향을 미치지 않는 것으로 나타났다.