• Proceedings of the Korean Operations and Management Science Society Conference
• /
• 2005.05a
• /
• pp.332-339
• /
• 2005

We developed a similar product recommendation system for implementing a collaborative commerce model between the cooperating companies. The system is based on a similar product finding algorithm. The main idea of the proposed algorithm is using a multi-attribute decision making(MADM) to find the utility values of products in same product class of the companies. Based on the values we determine what products are similar. The system helps the companies to recommend products in accordance with the customer's preferences regarding product specifications.

• Journal of Korean Society for Quality Management
• /
• v.37 no.2
• /
• pp.32-45
• /
• 2009

The importance of quality logistics service has kept growing in fierce competitions. Accordingly, many have tried to assess the logistics service quality and attempted to propose the strategic ways to manage it. However, it has been known that service quality is a multi-dimensional construct and not all quality attributed are viewed as equally important to customers. In other words, each quality attribute has different implications for customer satisfaction. To this respect, the current study attempted to identify the satisfying/dissatisfying quality factor through the Kana approach. In so doing, several satisfying and dissatisfying quality factors in logistics service quality were identified. Further, several academic and practical implications for logistics service quality were proposed.

• Proceedings of the KIEE Conference
• /
• 1993.07a
• /
• pp.144-147
• /
• 1993

The long-term electricity resource planning of electric utility has undergone significant change during the past decade. The current resource planning can be considered as multi-objective decision making procedure under the various uncertainties such as demand growth, construction cost, fuel price, environmental regulation, plant site, financial adequacy, new technology advent and so on. This paper presents a standardized electricity resource planning scheme using the strategic planning concept. EGEAS computer model was fully applied to indentify feasible alternative plans and simulate various attribute values corresponding each alternative plan and future. As a case study, a hypothetical long-ten capacity expansion planning problem is analyzed.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.18 no.33
• /
• pp.45-53
• /
• 1995

The Purpose of this paper is to describe and demonstrate a quantitative procedure for evaluating alternative material handling systems that are being considered for possible purchase. The procedure considers both quantitative factors(i.e. costs) and qualitative factors(i.e. equipment productivity) that should be considered in the evaluation process. Since these factors are not always quantifiable it is necessary that the procedure be able to quantify all factors in commensurable units. This is accomplished via a modification of the Brown and Gibson model for facility site location and selection. The model was demonstrated via a case example that encompassed the derivation of performance measures for three material handling systems.

• The Journal of Korea Robotics Society
• /
• v.18 no.2
• /
• pp.216-224
• /
• 2023

Guide robots that provide services in public places have recently emerged as a non-face-to-face solution with the spread of COVID-19 and are growing. However, most guide robots provide only the same level of intelligence and the same interaction in different and changing environments. Therefore, its usefulness is limited and customers' interest is quickly lost. To solve this problem, it is necessary to develop social intelligence that can improve the robot's environment and situational awareness performance, and to continuously maintain customer interest by providing personalized and situational services. In this study, we developed guide robot services based on social HRI components that provides multi-modal context-aware. We evaluated service usefulness by measuring user satisfaction and frequency of use of the service through the survey. We analyzed the service quality attributes to identify the differentiating factors of guide robot based on social HRI components.

• Journal of the Korean Association of Geographic Information Studies
• /
• v.9 no.2
• /
• pp.194-205
• /
• 2006

The purpose of this study is to develop a pedestrian multi-agent model and simulation system using multi-agent theory, which may be utilized as a planning support system for building a comfort and safe environment of pedestrian street. Differing from existing pedestrian models, however, every single pedestrian was regarded as an individual agent in the model. Multiple agents like multiple pedestrians in the street then maintain their own characteristics and respond to surrounding environment. In addition their moving behavior are made by their own decision rules that they have or had acquired through the interactive communications or learning between agents like real world. After verifying the model validation, as the $R^2$ between the predicted value and observed value was up to 0.781, the developed model was applied to Gazwa district within Gyeongsang university village. The simulation system was developed by Flash MX action scripts and the physical environment of the streets was configured with the digital map and ArcGis within computer virtual space. The attribute data of buildings such as type and size of commercial business were collected through the field survey and combined with physical features. Then the effect of the variation of building attractiveness and the occurrence of street events to pedestrian environment were simulated. Through the experiments this study could make suggestions to improve pedestrian environment.

• International Journal of Quality Innovation
• /
• v.4 no.2
• /
• pp.101-122
• /
• 2003

With the development of the American Customer satisfaction index (ACSI), research on customer satisfaction measurement or evaluation methods have become significant in the last decade. Most of international customer satisfaction barometers or indices are evolved based on the cause and effect relationship model of ACSI. Of critical importance to validity of customer satisfaction indices is how to construct a measurement attribute or indicator model and provide an effective implementation method effectively. Quality Function Deployment (QFD) is a very useful tool for translating the customer voice into product design through quality engineering. In fact, this is a methodology for measuring and analyzing evaluation indicators by their relationship matrix. In this paper, we will make an effort to integrate the framework of QFD into the measurement problem of customer satisfaction, and also develop a new multi-phase QFD model for evaluation of Customer Satisfaction Index (CSI). From the houses of quality in this model, the evaluation indicators impacting on customer's global satisfaction are identified by means of their relationship matrix. Then the evaluation indicator hierarchy and its measurement method for the customer satisfaction index are presented graphically. Furthermore, survey data from the Chinese automobile maintenance sector and a relevant case study are utilized to show the implementation method of the QFD model used to measure and analyze of customer satisfaction.

• Fashion & Textile Research Journal
• /
• v.25 no.1
• /
• pp.11-23
• /
• 2023

With the proliferation of the "Untact" culture (non-face-to-face society), advanced technologies have accelerated the cashierless systems in the retail context. Cashierless fashion stores are expected to grow rapidly in the same way automated convenience stores grew in popularity. Applying the extended technology acceptance theory, this study aims to investigate how the attributes of cashierless fashion store influence consumers' acceptance of it and to examine how consumer's technology readiness moderates the model. Two online surveys-preliminary and secondary-were conducted to collect data from consumers in their 20s and 30s who had experienced cashierless stores over the past year. To analyze a total of 423 responses, this study conducted a confirmatory factor analysis, a multi-group factor analysis, a multi-group structure equation modeling, and a descriptive analysis. The results demonstrate that convenience, trustworthiness, and price had a positive impact on perceived ease of use, while service quality had a negative one. Enjoyment, convenience, trustworthiness, and price positively influenced perceived usefulness. Both perceived ease of use and usefulness increased the intention to use. Furthermore, the multi-group comparison confirmed that the positive dimensions of consumer's technology readiness played a moderating role in the model. This study provides a research foundation for consumer acceptance of technologically advanced stores and offers practical implications to companies planning cashierless fashion stores.

• The Journal of the Korea Contents Association
• /
• v.21 no.6
• /
• pp.81-93
• /
• 2021

This study examined the effects of cosmetic selection attributes on consumers' purchase propensity and recommend intention. In addition, the moderating effect according to the consumer's deal proneness was verified. Finally, a multi-group analysis was conducted to verify the difference in the research model path according to the information source. Through this study, the selection attributes of consumers who purchase cosmetics were clarified. This study aims to meet the needs and demands of the related industry for more detailed and effective strategic insights by clarifying the structure of the influence of these selection attributes on purchase intention and recommendation intention according to the discount purchase intention. In order to achieve the research objectives due to this necessity, a questionnaire of 258 Korean female consumers was collected and used for research. The analysis results showed that product selection attributes, purchase intention, and recommendation intention all had a positive influence. As a result of analyzing the moderation effect according to the consumer's Deal Proneness, the results showed a moderating effect between the selection attribute and the purchase propensity, the selection attribute and the recommend intention, and the purchase propensity and the recommend intention. Finally, it was partially adopted as a result of conducting a multi-group analysis to verify whether individual paths of the model differ according to information sources.

• Journal of Korean Society for Geospatial Information Science
• /
• v.19 no.3
• /
• pp.13-21
• /
• 2011

In mobile environment supporting mobility technologies, user requirements have been increased with respect to utilization of location information. In particular, moving object DBMS has consistently posed in order to efficiently maintain traffic information related to location of vehicle which tents to tremendously change over time. Despite the fact that these sorts of researches must be taken into consideration, empirical studies on moving object in terms of map database for lbs service, spatial attribute of which is continuously changed over time, have rarely performed. Therefore, aim of this paper is to suggest efficient spatial index scheme, which is capable of supporting query processing algorithm and location of moving object over time, by developing new empirical model. As a result, we can come to the conclusion that moving object model based on multi-fixed grid index makes it possible to cut down on the number of entity for retrieving. What's more, this model enables hierarchical data to be accessed through efficient spatial filtering on large-scale lbs data and constraints in accordance with level in order to display map.