• 유통과학연구
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• 제19권1호
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• pp.89-103
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• 2021

Purpose: This study is to explore how Netflix Customers' Engagement was influenced by Instagram Content, Perceived Price, Exclusivity, and Motivation in the context of Media Streaming and the role of Willingness to Subscribe as the mediating variable. This study underlines millennial's willingness to engage and the form of engagement. Research design, data, and methodology: The data for this research were collected from 100 Netflix's Millennials subscribers who follow @netflixid Instagram. All the results were analyzed and verified using SEM-PLS. Results: Research findings indicated that Willingness to Subscribe, Exclusivity, Motivation, and Instagram Content positively influenced Customer Engagement among Netflix millennials' subscribers. In contrast, Perceived Price had a negative effect on Customer Engagement. Conclusions: As a consequence, the exclusivity that Netflix offers to its audience by a recommendation algorithm has been proven to increase the engagement. This study also disclosed that the most definite form of positive engagement shown by Netflix millennials' subscribers is a behavioral aspect, where they positively recommend Netflix (word of mouth). The study findings can be a reference for the media streaming industry in their efforts to strengthen the engagement with their customers, especially the millennials, and provide knowledge about consumer behavior in digital technology.

• 한국의류산업학회지
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• 제26권2호
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• pp.166-178
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• 2024

Second-hand trading platforms have emerged as a major transaction method among people, and are particularly quite popular with the MZ Generation (Millennial + Generation Z). These generations are more open to transactions through such platforms. Understanding and analyzing these platforms from the perspective of their primary users can help businesses establish effective marketing strategies and attract new customers. This study examines the effect of second-hand trading platforms on usage intention by dividing the benefits into functional, economic, environmental, social, and hedonic categories for MZ generation consumers who have traded fashion products on such platforms. In addition, it explores how differences in fashion leadership affect the relationship between platform benefits, trust, and attitude. A total of 400 participants were analyzed using IBM SPSS Statistics 26.0 and IBM AMOS 24.0. The results indicate that the benefits of second-hand trading platforms have a significant impact on trust in and attitude toward these platforms. Furthermore, the effect of platform benefits on consumer responses varied based on the extent of fashion leadership. This study provides practical insights for developing marketing strategies for second-hand transaction platforms and underscores the academic significance of studying consumer behavior in a second-hand fashion markets.

• 디지털융복합연구
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• 제18권5호
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• pp.399-404
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• 2020

본 연구는 편의점 브랜드가 새로운 PB 상품을 온라인에서 마케팅하였을 때, 소비자의 구매 행동과 그에 따른 요인이 무엇인지 파악하는 것을 목적으로 한다. 연구를 위해 2030 밀레니얼 세대를 대상으로 편의점 PB 상품의 구매 행태와 PB 상품을 접하게 되는 경로에 대해 설문조사를 하였다. 분석 결과, 편의점 PB 상품을 구매하는 소비자들은 SNS나 유튜브를 통해 상품을 접하게 되었으며 구매 후 SNS에 게시함으로써 트렌드에 합류하고자 하는 경향이었다. 하여 본 연구에서는 이런 소비 형태를 가지게 되는 밀레니얼 세대의 소비 트렌드와 그에게 영향을 주는 온라인 마케팅의 개념에 대해 알아보고자 하며, 일시적인 구매가 아닌 지속적인 구매를 유도하기 위해 기업은 소비자 리서치를 참고해 향후 방안을 개선하여 앞으로의 소비자의 구매 요인이 트렌드에 의존하는 것이 아닌 지속해서 가치 있는 소비로 이끌어 가길 바란다.

• 한국의상디자인학회지
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• 제23권2호
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• pp.17-28
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• 2021

The baby-tech industry, which combines IT with existing parenting product, is attracting increasing amounts of attention. Consequently various types of baby products incorporating functionality and design are being launched. In recent years, particularly as the market segments increases for babywearing products, parenting products that account for the child's comfort and parents' convenience are required. Therefore, this study examines the characteristics and consumer perception of babywear products, which are important for the emotional stability, development, and rearing of children. The study utilizes text mining and a network analysis by collecting unstructured text data. An examination of the network, based on the frequency of keywords for each babywear product and the degree of the connection to the centering index, revealed that consumers value convenience and price when purchasing products. The consumer perception and consideration factors that appear individually according to the product were also identified. In addition, studying body parts with high TF-IDF values revealed a difference in the body parts considered by consumers for each product. Lastly, through the visualization data based on the keywords that appeared in public, commonly appearing keywords, and those that appeared individually were examined. Through SNS, product characteristics as well as a new parenting culture that shared child-rearing routines were confirmed. This study suggests planning and marketing directions for the development of babywear products that meet consumer needs.

• 유통과학연구
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• 제18권8호
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• pp.75-87
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• 2020

Purpose: This study uses the protection motivation theory and information processing theory to discuss the high number of fraud phenomenon in Indonesia which causes worries to the internet users. The second problem is the large amount of information transparency in e-commerce which actually hinders the users in making decisions so it causes a negative behavior pattern, namely discontinue usage intention. Design/methodology: Therefore, this research hopes to provide insight to the online or e-commerce business community, especially for Tokopedia, to develop its business from understanding the factors influencing consumer attitude when shopping online. The sample are students from Universitas Indonesia, Institut Teknologi Bandung, Institut Pertanian Bogor, Universitas Gadjah Mada and Institut Teknologi Surabaya, with total 900 respondents. Result: The results of this research indicate that ubiquitous connectivity (UC) variable significantly affects variables such as the privacy concern (PC), information transparency (IT) and information overload (IO). PC and IO variables also significantly affect Discontinue Usage Intention (DUI). Conclusion: This study gives a new perspective that despite the phenomenon, the millennial generation especially are not entirely concerned about the privacy concern, however, this study clearly shows that the privacy issue in the digital word continues to be something that needs to be cared for.

• 한국의류학회지
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• 제44권5호
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• pp.1019-1035
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• 2020

This study examines the millennial generation, who express themselves and share information on social media after experiencing constantly changing 'hot places' (places of interest) in contemporary cities, with the goal of analyzing space consumption behaviors. Data were collected via an Instagram crawler application developed with Python 3.4 administered to 19,262 posts using the term 'hot places' from November 1 and December 15, 2019. Issues were derived from a text mining technique using Textom 2.0; in addition, semantic network analysis using Ucinet6 and the NetDraw program were also conducted. The results are as follows. First, a frequency analysis of keywords for hot places indicated words frequently found in nouns were related to food, local names, SNS and timing. Words related to positive emotions felt in experience, and words related to behavior in hot places appeared in predicate. Based on importance, communication is the most important keyword and influenced all issues. Second, the results of visualization of semantic network analysis revealed four categories in the scope of the definition of "hot place": (1) culinary exploration, (2) atmosphere of cafés, (3) happy daily life of 'me' expressed in images, (4) emotional photos.

• 디지털융복합연구
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• 제19권11호
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• pp.135-144
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• 2021

본 연구에서는 밀레니얼 세대를 중심으로 한 욜로 추구 현상의 기저 매커니즘을 파악하여 지각된 경제 불황의 현재 편향적 소비 행동에 미치는 영향을 알아보고자 하였다. 또한 지각된 경제 불황이 소비자의 현재 편향적 선택 행동에 미치는 영향을 매개하는 요인으로 개인의 고정주의 성향을 제안하고 이를 실증적으로 검증함으로써 암묵적 이론 관련 연구 결과를 확장하고자 하였다. 학부생을 대상으로 한 세 번의 실험 연구에서 부정적 경제 상황이 점화되거나, 부정적 경제 상황을 더 높이 지각한 소비자들은 현재 편향된 소구에 대한 더 높은 선호를 보고하였고, 현재에 편향된 대안을 선호하는 경향을 보여주었다. 이러한 연구 결과는 저성장과 코로나 19 사태로 경기 침체를 경험하는 현 상황에서 마케터에게 보다 효과적이고 유용한 실질적 지침을 제공한다.

• 디지털융복합연구
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• 제17권8호
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• pp.407-413
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• 2019

본 연구에서는 밀레니얼 세대의 인스타그램을 통한 쇼핑으로 한정하여 더 구체화한 SNS 쇼핑 서비스에의 쇼핑경험을 측정하는 데에 목적이 있다. AISAS 구매 단계를 바탕으로 설문조사와 심층 인터뷰를 병행하여 SNS 쇼핑 서비스의 사용자 경험에 관한 정성적인 연구를 진행하였다. 연구 결과, 심미적 경험은 Attention(주의) 단계와 Interest(흥미) 단계에서, 감성적 경험은 Action(구매) 단계와 Share(공유) 단계에서, 인지적 경험은 Search(검색) 단계에서 주로 나타났다. 현재까지 SNS가 소비자 행동에 미치는 영향에 관한 실증적인 연구는 많지만, 본 연구에서 SNS 쇼핑 서비스에 대한 사용자 경험의 맥락적 연구가 이루어졌다는 점에서 의의가 있다. 이 연구는 향후 SNS 쇼핑 서비스 제공 시 기존의 모바일 쇼핑 서비스와 차별화한 브랜드 및 서비스 전략 구축에 도움이 될 것으로 기대한다.

• 한국의류산업학회지
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• 제21권5호
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• pp.574-585
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• 2019

The acceleration of digital transformation (DX) has resulted in SNS influencer marketing trends becoming the mainstream of the new market. SNS influencers act as early adopters in the process of new products being accepted. Chinese consumers are most affected by Hallyu, which increases interest in K-beauty products. This study analyzes how K-beauty SNS influencers are related to Chinese consumers. A survey was conducted among Chinese millennial consumers after watching videos provided by K-beauty SNS influencer; subsequently, 456 responses were used for data analysis. As a result, the analysis based on the Elaboration Likelihood Model (ELM) distinguishes the central route and the peripheral route in the process of Chinese consumers accepting new SNS products. The study findings suggested that information quality, credibility, accuracy, and usefulness had significant effects on acceptance intention for new products among central route factors, and similarity, trustworthiness, pleasure, expertise, and attractiveness also had significant effects on the acceptance intention of new product among peripheral route factors. It was found that variables of the central route, rather than those of peripheral route, had stronger effects on the acceptance intention for new products. Consequently, the central route of K-beauty SNS influencer is more important to Chinese consumers' acceptance of new products. It is expected that this study will offer beauty influencer marketing-based cosmetics brands efficient consumer management suggestions.

• 한국콘텐츠학회논문지
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• 제21권10호
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• pp.127-137
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• 2021

다양한 주제와 형식을 활용한 유튜브 뷰티 콘텐츠 채널이 양적, 질적 확장을 진행 중이다. 이에 따라, 본 연구에서는 Statista를 통해 국내 및 해외 주요 뷰티 브랜드 및 패션지와 뷰티 인플루언서들을 대표하는 상위 5위의 채널을 선정하여 이들을 중심으로 사례 조사를 진행하였다. 이를 통해, 패션 뷰티 콘텐츠 생산자에 따른 동영상 플랫폼 활용 특성과 콘텐츠 성격 비교 및 매력적인 콘텐츠가 어떤 유형과 특성으로 구성되어 있는지를 밝힘으로써 증가하는 뷰티 관련 콘텐츠를 위한 전략으로 연결시키고자 하였다. 연구 결과, 영상 중심의 유튜브 플랫폼의 성장은 제품 정보의 원천을 다양화시킴으로서 기존 광고의 수동적 소비자들을 생산자 혹은 새로운 전달자의 역할로 변화시킴을 알 수 있었다. 또한 생산자에 따라 다른 성격의 콘텐츠가 소비됨에 따라 객관적인 저널리즘적인 시선보다는 생산자 중심의 콘텐츠가 제작되어짐을 알 수 있었다. 따라서 향후 차별화되는 뷰티 콘텐츠를 위해서는 밀레니얼 세대에 효과적인 다양한 엔터테인먼트 요소와 더불어 소비자와 브랜드와의 관계 및 연결을 강화시킬 수 있는 '브랜드 가치'의 전달이 필수적임을 알 수 있었다.