• 한국조리학회지
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• 제13권2호
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• pp.275-291
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• 2007

The growth of foodservice industry has caused keen competition in the family restaurant industry. For a differentiation strategy to be competitive, on the preferential basis, it is necessary for each family restaurant business to analyze its position in the market. Therefore, this study is to certify customers' perceived servicescape and image similarity and analyzes positioning of seven family restaurants. For this research, multidimensional scaling(MDS) is performed to determine how they are positioned relative to competitors. According to the result of the positioning map(ALSCAL and PROFIT map), it is found that Outback steakhouse, T.G.I. Friday's, Bennigans' have more strong competitiveness than VIPS, Marche and Sizzler in servicescape factors and restaurant selection attribute except menu diversity. But the preference order does not follow the order of competitiveness. This result from the positioning map means that each business needs various marketing strategies that cannot be copied easily.

• 한국식품영양학회지
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• 제34권4호
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• pp.365-371
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• 2021

This study was conducted to understand the type of use and satisfaction of delivery food by Chinese and Korean students. In December 2019, Korean and Chinese students living in Gyeonggi Province were analyzed using SPSS. The average number of food deliveries was 1~2 times a month and used 30.7% of the Korean students and 21.8% of the Chinese students. As for how to order food for delivery, 62.2% of Korean college students took up mobile apps, and 49.0% of Chinese students took up mobile phones. In terms of satisfaction after using delivery food, Korean students scored 3.89 points for taste and 3.74 points for using a neat and convenient packaging container, while Chinese students showed the highest score of 3.69 points for past eating experiences and 3.65 points for taste. As for the factors influencing the satisfaction after using the delivered food, the food quality satisfaction (β=0.518) for Korean students and favorable menu factor (β=0.533) for Chinese students were found. Therefore, it is judged that it is necessary to continuously improve the quality, service, convenience and diversity of delivered food, and health and safety factors in order to improve the delivery patterns and satisfaction of college students.

• 대한영양사협회학술지
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• 제18권1호
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• pp.1-15
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• 2012

The purpose of this study was to provide fundamental data for health promotion and improvement of the dietary life in students who receive school lunch support (SLS) by comparative analysis of food service satisfaction, dietary habits, and nutrition intakes according to SLS. The subjects of this study consisted of 258 boys and 233 girls at a middle school in Incheon. The students' average age was 14.9 years, average height was 161.3 cm, and average weight was 52.0 kg. The breakfast eating frequency of the No-SLS (NSLS) group was significantly greater than that of the SLS group (P<0.05). The time spent for eating breakfast in the SLS group was significantly shorter than that of the NSLS group for boys. There was no significant difference in dietary attitudes according to SLS. For satisfaction of the quantity and diversity of the school lunch menu in girls, the SLS group had higher satisfaction than the NSLS group. The daily energy intake of the SLS group was significantly lower than that of the NSLS group in both boys and girls. The majority of daily nutrients intakes in the SLS group were also significantly lower than those in the NSLS group. In summary, the female students in the SLS group were more satisfied with school lunch service than general students. However, SLS students less frequently ate breakfast and showed lower energy and nutrient intakes. Therefore, in order to improve the nutritional status and dietary life of students who receive school lunch support, consistent nutrition management and support in schools are required.

• 한국지역사회생활과학회지
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• 제25권2호
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• pp.233-246
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• 2014

This study investigates the level of satisfaction with quality attributes of meal services for low-income children in Wonju, Korea. Based on interviews with 287 subjects (users of meal boxes: 17.4%, card users: 82.6%; boys: 48.4%, girls: 51.6%; elementary school students: 44.4%, middle school students: 33.0%, high school students: 22.6%; two parents household: 29.8%, single- or no- parent household: 70.2%) through consent from their guardians, some key characteristics of the subjects and the relationships between their characteristics and the level of their satisfaction with meal services were examined. According to the results, the level of satisfaction ranged from 54.7% to 66.0% (those respondents indicating "very good" and "good") indicated that the meals were generally acceptable. The highest level of satisfaction was for sanitation (66.0%), followed by taste (64.0%), ease of choosing preferred menu items (61.9%), a proper temperature (61.9%), a sufficient amount (60.8%), diversity (56.3%), the comfortableness of the dining area (54.7%), and sufficient nutrition (41.0%). For these eight quality aspects of meal services, users of meal boxes were more likely to be satisfied with the comfortableness of the dining area, whereas card users, with the taste and temperature of the food. The type of meal service, the attitudes toward talking to friends about supporting meals, and subjectively perceived health status had significant effects on the level of satisfaction with meal services.

• 한국식품영양학회지
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• 제28권1호
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• pp.160-169
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• 2015

This study was targeted on the Korean, Chinese, and Japanese parents of preschoolers to investigate the importance and satisfaction of foodservice quality and the importance and performance of foodservice management of the preschool foodservice establishments. The present study conducted a survey on 390 randomly chosen parents of preschoolers (130 Korean, 130 Chinese, and 130 Japanese). Respondents' importance-satisfaction of foodservice quality characteristics and their importance-performance of foodservice management were measured. In order to test for differences between the groups, paired t-test, one way ANOVA, and IPA (Importance-Performance Analysis) were performed. The results were as follows. The importance of foodservice quality was significantly higher than the satisfaction on all items, according to the parents of Korea, China, and Japan. The importance of foodservice quality was higher in Korean parents than in Chinese and Japanese parents. According to ISA results with foodservice quality characteristics, the characteristics with relatively low satisfaction but high importance (II quadrant) was 'Diversity of menu' in both Korean and Chinese parents, and 'Sanitation of tables and chairs' in both Korean and Japanese parents. The importance of foodservice management was significantly higher than performance on all items in Korean, Chinese and Japanese parents. The performance of foodservice management was higher in Chinese than in Japanese and Korean parents. According to IPA results with foodservice management, the management with relatively low performance but high importance (II quadrant) was 'Preparation' in Korean parents, and 'Facility and equipment' in Japanese parents. Therefore, the items with relatively low satisfaction (performance) and high importance should be well-managed.

• 대한지역사회영양학회지
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• 제15권3호
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• pp.369-378
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• 2010

School lunch programs at middle schools have increased in quantity. However, the quality of them is in fact not enough to reach the satisfactory standard, especially in the aspect of environment of school meals. It is true that there seems to be little attention to the environment. In this study, degree of satisfaction about school lunch program was surveyed for students in one middle school. Focus of survey was sanitary condition about the dining room and classroom where they have lunch. First, in order to investigate the degree of satisfaction about their dining place, questionnaire was sent out to the students at one middle school in Seoul. Questionnaire was made with reference to previous research. Second, for the study on environmental sanitation, dropping bacteria (general bacteria) is measured in three parts of dining place (entrance, serving table, dining table). Petriplate film was exposed to the responsible places for 15 minutes and then cultivated at the temperature of $32^{\circ}C$ for 48 hours before counting the number of bacteria formed. For the statistical analysis, SPSS 12.0 was used. The results of the study show that students had more satisfaction in dining room service than in classroom service. Important factors for the meal program such as "taste of food", "amount of food per student", "state of keeping warm", "appearance of food", "diversity of menu", and "kindliness of feeding staff" had more points in dining room than in classroom. For the environmental and sanitary aspect, the result of dropping bacteria (general bacteria) in dining room and classroom showed that table (5.00) and fooddistribution corner (8.67) of dining room were cleaner than those of classroom (P < 0.05). Making a good environment for school feeding will have a positive effect on the improvement of satisfaction and sanitation of school feeding. There should be expansion of dining room service for the students.

• 한국식생활문화학회지
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• 제14권4호
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• pp.305-317
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• 1999

An attempt was made to provide valuable information to improve service quality and customer satisfaction for in-flight catering service. The customers' demographic characteristics that impact on service quality and customer satisfaction were examined for a group of customer. 474 customers who have been used the airplane within 1 year were participated in this study. Statistical analysis was performed using SAS software program (version 6.01) for descriptive analysis, factor analysis, t-test and ANOVA. The results of the study can be summarized as follows: 1. Service Quality in In-flight catering was assessed on the basis of 18 service quality attributes and 5 dimensions derived from a factor analysis. After comparing customers' perception to customers' expectation regarding in-flight service quality, the quality of dimensions for 'meals', and 'sanitation' were not showed any significant differences. However, the expectation for dimensions of 'diversity of menu', 'providing information', and 'the degree of concern to the customers' were rated significantly higher than the perception for those. 2. Among the demographic variables, age and gender had highly influences on the customers' expectation and perception regarding service quality and customer satisfaction. 3. The korean food that the customers wanted to have for in-flight meals was investigated. Among the kinds of gruel(jook), abalone gruel(jeonbok-jook), pumpkin gruel(hobak-jook), and pine-nut gruel(jat-jook) were chosen to have for in-flight korean meals. It was rated that the preferences for beef soup(sogogikook), hot spicy beef soup(youkgaejang), brown sea-weed soup(miyoukkook) were higher than others in soup group. The preferences for boiled rice with assorted mixture(bibimbab) showed the highest and beef and rice soup(seoleongtang), boiled rice with four the staple cereals(ogogbab) were preferred higher than the others in main dish group. Bulgogi was rated the most popular dish. Korean style punch with omiza(whachae), sweet rice dish(yaksik) and fried glutinous rice cake(gangjeong)showed high preferences in dissert.

• 문화기술의 융합
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• 제8권4호
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• pp.375-380
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• 2022

본 연구는 빅데이터를 활용하여 편의점 간편식에 대한 소비자들의 인식과 의미를 알아보기 위한 목적이 있다. 이 연구를 위하여 네이버(NAVER)와 다음(Daum)에서 뉴스, 지식인, 블로그, 카페, 지식인(팁), 웹 문서를 대상으로 분석하였고 자료 검색을 위한 키워드로는 '편의점 간편식'을 사용하였다. 자료 분석 기간은 2019년 1월1일부터 2021년 12월 31일까지 3년으로 선정하였다. 자료수집 및 분석을 위해서는 텍스톰(TEXTOM)을 사용하여 빈도 및 매트릭스 데이터를 추출하였고 UCINET 6 프로그램의 NetDraw 기능을 이용해 네트워크 분석과 시각화 분석을 실시하였다. 그 결과 편의점 간편식을 소비자들의 선택속성에 따라 건강성, 다양성, 간편성, 경제성으로 군집화 하였다. 직접 조리한 음식에 뒤떨어지지 않고 한 끼 식사로 그 종류가 다양하며, 적절한 가격, 할인 쿠폰, 이벤트 등 편의점 간편식에 대한 소비자들의 의미와 선택속성을 바탕으로 간편성과 편의성을 추구하는 변화된 생활방식에 맞는 새로운 간편식 메뉴 개발에 기초 자료가 되기를 기대한다.

• 한국식품영양과학회지
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• 제42권2호
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• pp.203-211
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• 2013

본 연구에서는 부산 암전문병원 외래를 방문한 암환자들을 대상으로 멸균된 편의식에 대한 인식 조사를 통해 방사선 기술을 활용한 환자용 멸균 편의식 개발을 위한 기초자료를 얻고자 하였으며, 결과는 다음과 같다. 멸균식 섭취에 대해 바람직하게 생각하는 정도는 전체 평균점수는 4.04/5.00점이었다. 49세 이하와 50~59세가 70세 이상보다 멸균식 섭취에 대해 바람직하게 생각하는 점수가 유의적으로 높게 나타났으며(p<0.05), 대졸 이상이 중졸 이하보다 멸균식 섭취에 대한 인식 점수가 유의적으로 높게 나타났다(p<0.05). 멸균식 개발 필요성에 대한 전체 평균점수는 4.30/5.00점이며, 학력에 따른 차이에서 고졸이 중졸 이하보다 멸균식 개발 필요성에 대해 유의적으로 높은 점수를 보였다(p<0.05). 멸균식이 개발되어 시판될 경우 이용 의지에서, 전체 평균점수는 4.06/5.00점으로 나타났다. 음식별 멸균식 개발 필요성은 생채류 4.11점, 밥 국 반찬의 세트음식도 4.08점, 나물류 4.04점, 김치 3.98점, 장류 3.92점의 순으로 나타났다. 연령별 차이에서, 반찬류 중 나물류는 49세 이하가 70세 이상보다 유의적으로 높은 점수를 보였으며(p<0.05), 생채류는 49세 이하가 60대와 70세 이상보다 유의적으로 높은 점수를 보였고(p<0.05), 샐러드는 49세 이하와 50대가 60대와 70세 이상보다 유의적으로 높은 점수를 보였다(p<0.001). 진단명에 따른 차이에서, 반찬류 중 찜(p<0.05), 샐러드류(p<0.01), 김치(p<0.05)는 소화기암과 기타암환자들이 호흡기암 환자들에 비해 필요성 점수가 유의적으로 높게 나타났으며, 생채류는 기타암환자들이 호흡기암 환자들에 비해 유의적으로 높은 점수를 보였다(p<0.05). 일품요리 중 볶음밥은 소화기암과 기타암 환자들이 호흡기암 환자들에 비해 필요성 점수가 유의적으로 높게 나타났으며(p<0.01), 세트메뉴는 소화기암과 기타암환자들이 호흡기암 환자들에 비해 필요성 점수가 유의적으로 높게 나타났다(p<0.05). 학력에 따른 차이에서 '좋은 식재료 사용'(p<0.05), '저장의 용이성'(p<0.05), '구입의 용이함'(p<0.01)은 대졸 이상이 고졸보다 유의적으로 중요도 점수가 높았으며, '적절한 포장단위'(p<0.05), '조리과정의 간편함'(p<0.01), '가정에서 조리하기 어려운 음식'(p<0.05), '다양한 종류의 음식'(p<0.05), '친숙한 음식'(p<0.001)은 대졸이 중졸 이하와 고졸보다 유의적으로 높은 점수를 보였다.

• 한국식품영양과학회지
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• 제40권7호
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• pp.1032-1042
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• 2011

본 연구는 군장병과 급양관을 대상으로 군 급식에 대한 이용실태, 인식 및 급식품질에 대한 중요도 및 수행도와 전반적인 만족도를 분석함으로써 향후 군 급식의 질 향상에 기초가 되는 자료를 제공하고자 하였다. 조사대상 군장병의 계급은 일병 32.6%, 상병 116명 29.3%, 병장 22.5%이었고, 연령은 20~25세 미만이 96.0%로 가장 많았으며 학력은 대부분(84.6%)이 대학 재학 중인 것으로 나타났다. 조사대상 급양관 중 남성이 92.3%, 여성은 1명 7.7%이었고 조사대상군 급식소는 직영으로 운영되고 있었으며, 조사대상 급양관은 영양사 자격증을 소유하고 있지 않았다. 식단계획은 지역 급식회의를 통해 메뉴선정이 되었고 군급식소의 배식방법은 부분적 자율배식을 실시하는 곳이 53.8%, 자율배식을 실시하는 곳이 38.5%이었으며, 메뉴작성 주기는 한 달에 1번작성하는 곳이 69.2%이었다. 조사대상 군장병의 식사시간은 10~20분 이내가 58.3%로 나타났고, 잔반이 많은 끼니는 아침(62.4%)이, 많이 남기는 잔반으로는 국(66.9%)과 반찬(20.2%)으로 나타났다. 급양관 대상 군 급식 운영에 대한 의견 조사 결과 급식 운영 시 어려운 사항으로 급식시설의 부족 및 노후화(28.6%)가 가장 높은 응답률이었고, 취사병수의 부족(14.3%), 숙달된 취사병 부족(10.7%) 등이 있었다. 취사병관련 개선사항에 대해 작업량에 적절한 취사병 수의 배치(46.2%)가 가장 높은 응답률이었고 작업 활동의 능률성향상(30.8%)과 취사병의 청결한 복장 및 외모(23.1%) 등이 있었다. 군장병의 급식의 질 향상을 위한 고려사항으로는 음식의 맛이 40.6%, 배식량 증가가 30.4%, 위생상태 개선 13.6% 등이 요구되는 것으로 나타났다. 군장병이 군 급식으로 선호하는 조리법은 볶음류(45.7%)와 튀김류(25.8%)였으며, 선호하는 식재료의 종류로는 육류(78.5%)가 가장 높은 응답률이었다. 식단에 대한 희망사항으로는 양식메뉴의 증가(25.7%), 한식메뉴의 증가(21.5%)로 나타나 식단메뉴의 다양화를 요구하는 것으로 나타났다. 군 급식의 39개 속성의 품질특성과 이를 구분한 5개 영역으로 군 급식에서 제공되는 급식의 품질특성에 대한 중요도와 수행도를 평가한 결과 속성과 영역 모두에서 중요도가 수행도보다 높게 평가되어 모든 품질에 대해 개선이 요구되는 것으로 나타났다. 중요도 점수가 가장 높은 속성은 위생영역의 음식위생(평균 4.59점)이었고, 음식영역의 '음식의 외관'이 평균 3.70점으로 가장 낮았다. 수행도 점수가 가장 높은 속성은 시설영역의 '식단의 사전 공지'(평균 4.09점)이었고, 메뉴영역의 '다양한 메뉴'가 평균 3.28점으로 가장 낮았다. 또한 '음식의 신선도', '음식의 간', '냉 난방의 적절성', '음식의 맛', '환기'로 중요하다고 판단되지만 잘 수행되지 않는 것으로 나타났다. 전반적인 만족도는 평균 3.43점(5점 만점)으로 보통 수준의 만족도 점수를 나타냈다. 따라서 음식의 맛 개선, 메뉴관리의 체계화, 위생관리 향상 등을 통한 군 급식의 질적 향상을 위해 전문적인 지식과 자격을 갖춘 영양관리직 군무원의 인력배치가 요구된다. 또한, 식단의 조리법을 다양화하고 음식의 맛 향상과 조리시간 단축을 위해 급식 시설부족 및 노후화의 개선이 요구되며, 중요하게 생각하지만 군대 급식소에 의해 잘 수행되지 않는 것으로 나타나고 전반적인 만족도에 영향을 미치는 '음식의 맛' 속성 질적 개선을 위해 식단의 질적 개선이 요구된다. 또한 군 급식비는 국방부 전체 예산의 4.3%로 타 예산 항목대비 감액 편성되고 있으나 군장병의 기호도를 반영한 영양적으로 균형 있는 급식제공을 위해서는 군장병의 급식 재원의 확대가 필요할 것으로 판단된다.