• International Journal of Knowledge Content Development & Technology
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• 제14권1호
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• pp.33-52
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• 2024

This study examined the virtual methods of service delivery being deployed by librarians in private universities in Nigeria. The objective of the study was to analyse the virtual methods of service delivery among librarians and determine the predominant method used among the librarians. Survey research design was adopted for the study. Total enumeration technique was adopted for the study. A population of 181 librarians from 45 private universities in Southern Nigeria were involved. Data were gathered, analysed and presented using frequency counts, percentages, mean and standard deviation. The study found that librarians used different virtual methods of service delivery. Library website 157 (90%) and e-mail 132 (76.3%) were the prominent electronic media used by librarians while Facebook 59 (34%) and Whatsapp 57 (32.9%) were the predominant social media platforms applied for service delivery by librarians. Electronic media were more used for latest publications arrival, as well as library education and document delivery services while social media were more used for reference services and selective dissemination of information. In conclusion, virtual methods of service delivery were deployed by librarians in private universities for service delivery. In comparing the virtual methods, librarians used more of electronic media than social media to deliver services to their users. Therefore, electronic media were predominantly used than social media, many of the virtual methods were found to be underutilised while recommendations were proffered.

• 한국통신학회:학술대회논문집
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• 한국통신학회 2006년도 하계종합학술발표회 논문 초록집
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• pp.470-470
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• 2006

• 한국통신학회논문지
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• 제35권8B호
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• pp.1150-1158
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• 2010

At present multimedia service composed of voice, data, and video service is prevalent in the Internet. As such, wide-scale penetration of Internet service imposes tremendous pressure to the network infrastructure such as the media servers and links as well as the nodes. In addition, users from a large-scale population require broad bandwidth and high level of QoS. This requires a network with reliable and scalable services to customers, which also necessitates a realistic method for the design of the a media server. In this work, we explore the influence of user's behavior about delay on the performance of media server that takes into account the system and user attributes in a realistic manner. By incorporating user's behavior about the delay-sensitivity, we present an analytic framework for the evaluation of the performance of the media server, via which we illustrate a meaningful intuition in the provision of Internet multimedia service.

• ETRI Journal
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• 제29권3호
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• pp.311-321
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• 2007

In this paper, we propose a user-centric conflict management method for media services which exploits personal companions for the harmonious detection and resolution of service conflicts. To detect conflicts based on the varying characteristics of individual users, the proposed method exploits the unified context describing all users attempting to access media services. It recommends and mediates users' preferred media contents through a shared screen and personal companions to resolve the detected conflicts. During the recommendation, a list of preferred media contents is displayed on the shared screen, and a personally preferred content list is shown on the user's personal companion comprising the selection of media contents. Mediation assists the selection of a consensual service by gathering the users' selections and highlighting the common media contents. In experiments carried out in a ubiHome, we observed that recommendations and mediation are useful in harmoniously resolving conflicts by encouraging user participation in conflict situations.

• 디지털산업정보학회논문지
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• 제20권1호
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• pp.75-85
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• 2024

This study explored the overall perception of teaching media from the perspective of pre-service teachers. For this purpose, reflection journals written by 138 pre-service teachers were analyzed, and positive and negative perceptions of teaching media were explored. In the reflection diary, pre-service teachers were asked to write down examples of appropriate use of instructional media and the effects of their experiences, cases of inappropriate use of instructional media, and areas requiring improvement. The main research results are as follows. First, the positive aspects of teaching media perceived by prospective teachers were that it presented examples that could help understanding, aroused curiosity to focus attention, and encouraged participation to motivate learning. Second, the negative aspects of teaching media perceived by prospective teachers include cases where the playback time of the video containing learning content is excessively long and the content of the video is unclear or is higher than the learner's level and difficult to understand. This study is significant in that it presents pre-service teachers experiences and perceptions of teaching media and their desirable use methods.

• 한국멀티미디어학회논문지
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• 제20권6호
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• pp.918-926
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• 2017

Various types of media services are emerging due to the development of Internet and digital media production and distribution technologies. Various DRM technologies are being developed to prevent illegal copying of media contents and to protect the rights of content creators. There is a problem that the DRM provider and the content service provider must provide services in a mutually dependent manner through individual contracts. In this paper, we propose a cloud-based DRM market system which can be used only by content service providers when necessary for various DRM. The DRM market system is expected to show the effect of service activation for related small and medium sized companies by providing an interface that satisfies the requirements of DRM providers and contents service providers by using multi DRM technology.

• 한국인터넷방송통신학회논문지
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• 제22권2호
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• pp.143-149
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• 2022

OTT 서비스의 확산은 기존 미디어 산업의 가치 사슬에 근본적인 변화를 가져오고 있다. 범용 인터넷에 기반을 둔 OTT 서비스는 유료방송 플랫폼 사업자의 강점인 소비자와 접점 확보 능력을 무력화시키며 압도적인 마케팅 능력으로 가입자 규모를 확대하고 있다. 본 연구는 OTT 서비스 확산이 미국의 미디어 시장과 유료방송 산업의 변화를 살펴보고 미디어 기업의 변화하는 전략을 분석하였다. OTT의 확산으로 고가의 미국 유료방송 시장은 코드 커팅과 코드 쉐이빙을 경험하며 가입자 규모가 축소되었다. OTT 사업자는 오리지널 콘텐츠 제작 능력과 신작 영화의 배급 창구에서 OTT는 극적인 우세를 보이며 기존의 미디어 시장을 재편하고 있다. 최근 미디어 기업의 인수 합병 사례를 살펴보면 OTT 서비스의 경쟁력 확보를 위한 오리지널 콘텐츠 확보에 대한 투자가 확대되고 있다. 향후 미디어 산업은 OTT를 중심으로 빠르게 변화될 것이며 기존 미디어 산업 가치사슬의 모든 기업의 경쟁력을 확보하기 위한 전략적 판단이 중요하다.

• 한국콘텐츠학회:학술대회논문집
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• 한국콘텐츠학회 2009년도 춘계 종합학술대회 논문집
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• pp.933-937
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• 2009

멀티미디어 인터랙티브 광고는 컴퓨터 멀티미디어 기술의 탄생과 광범위한 연구에 더불어 활용폭이 넓은 새로운 하나의 영역을 형성하게 되었다. 본 논문은 우선 기존의 인터랙티브 미디어 광고에 관한 분석을 연구하였고, 그 다음 인터랙티브 미디어와 공공 공간에서 공익광고의 디자인에 대한 분석을 진행하였다. 공공 공간에서 인터랙티브 미디어를 응용한 공익 광고에 대한 디자인과 분석을 통해, 인터랙티브 미디어가 가진 특징을 발견하고 차후 이 특성의 장점을 활용한 작품제작을 위한 기초 연구를 진행하였다.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제5권2호
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• pp.359-373
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• 2011

Demand for rich media services is rapidly increasing and, as a result, several technologies are competing to deliver rich media services to mobile, resource-constrained devices. In this paper, we explore the existing rich media technologies and analyze their key features. In addition, in order to accommodate the new requirements introduced by emerging service models, such as service convergence, these technologies must evolve from their current status. We examine how the community intends to achieve this.

• 유통과학연구
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• 제22권1호
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• pp.79-94
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• 2024

Purpose: The popularity of social media has altered how customers interact with businesses, and an increasing number of customers prefer to voice their complaints on social media. Bystanders can observe the customer complaint process on social media, but the impact of transparency on bystanders remains uncertain. Therefore, this study established and verified a model for defining the effect of transparency and service recovery types on bystanders. Research Design and Methodology: In this study, we used the internet survey platform "So Jump" to collect data. And we validated three studies with SPSS 26.0 and Smart PLS 4.0. Result: First, we showed that the transparency process (vs. result) is more likely to increase customer forgiveness and E-loyalty and reduce E-NWOM intention among bystanders. Second, customer forgiveness also plays a complementary mediating role between transparency and E-loyalty, as well as between transparency and E-NWOM intention. Finally, we found a modest interaction effect between transparency (process vs. result) and service recovery types (psychological vs. tangible vs. hybrid) on bystanders' customer forgiveness and E-loyalty. Conclusions: This study provides actionable recommendations for how service managers can effectively employ social media as a means for distributing feedback information to manage service recovery in the future.