• 산업경영시스템학회지
• /
• 제34권3호
• /
• pp.115-122
• /
• 2011

The critical role played by manufacturing performance measurement systems in achieving competitive success is increasingly recognized. Developing an integrated performance measurement model is significant for strategic management. This study consist of several principal steps. Performance criteria from the literature and an questionnaire were utilized prior to building the performance model. The AHP(Analytic Hierarchy Process) is utilized to evaluate the weight of each criterion when generating the performance measurement model for Korea automobile parts manufacturing company. AHP analysis showed clear difference in the priority between 5 criteria and 24 sub-criteria in terms of manufacturing performance of Korean automobile parts manufacturing company. The result of priority evaluation in the 5 criteria of 2nd level was ranked quality, cost, delivery, employee, flexibility. And the critical sub-criteria in the 24 sub-criteria of 3rd level was ranked claim rate, process defect rate, outsourcing parts defect rate, ability to quality management innovation, claim cost, etc.

• 경영과학
• /
• 제14권1호
• /
• pp.11-29
• /
• 1997

This paper presents the better efficient evaluation of the Small and Medium Enterprises by use of fuzzy multi-criteria decision making methodology under intersectional dependence relations. The five Small and Medium Enterprises alternative will be evaluated by Fuzzy Analytic Hierarchy Process(FAHP) based on entropy weight in this study. A case study is presented to illustrate the use of entropy weight measurement with intersectional dependence problems. These problems are evaluated seven criteria : market criteria, thchnology criteria, management ability criteria, planning criteria, propulsion ability criteria, project propulsion basis criteria, propulsion result criteria.

• 대한안전경영과학회:학술대회논문집
• /
• 대한안전경영과학회 2007년도 추계학술대회
• /
• pp.311-317
• /
• 2007

This study introduces 2007 criteria of Malcom Baldridge National Quality Award (MBNQA) for performance excellence. Baldridge criteria is composed of the seven categories such as leadership, strategic planning, customer and market focus, measurement, analysis, and knowledge management, workforce focus, process management, and results. Moreover this paper proposes various integrated systems with MBNQA.

• 한국구조물진단유지관리공학회 논문집
• /
• 제20권1호
• /
• pp.95-103
• /
• 2016

대다수의 흙막이 공사 계측현장에서 적용하고 있는 절대치 관리방법은 관리기준치와 계측결과를 절대 비교함으로서 공사현장의 안전성을 평가하는 기법이다. 따라서, 안전성 평가의 판단기준이 되는 관리기준치는 평가결과에 직접적으로 영향을 미치게 된다. 즉 아무리 최적의 계측시스템이 적용된 현장이라고 하더라도 관리기준치가 타당하지 않으면, 공사현장의 안전성을 정확히 판단할 수 없으므로 관리기준치의 선정은 매우 중요하다. 그러나 실질적으로 현장 기술자 등은 기존 절대치관리기준치에 대한 신뢰성이 매우 낮으며 관리기준치의 수정보완의 필요성을 인식하고 있다. 이에 본 연구에서는 계측관리기준치의 수정보완 필요성에 대한 조사결과를 바탕으로 하여 흙막이 구조물의 거동 중 가장 기본이 되며 중요한 흙막이 벽체의 변위에 대한 계측결과를 토대로 확률론적 이론에 의해 관리기준치를 보다 적절하게 설정하여 적용하는 연구를 수행하였다. 본 연구에서는 계측관리기법 중 시공 전에 설정된 관리기준치와 시공 시 측정된 설측치를 비교 검토하여 그 시점에서 공사의 안전성을 확인하는 방법인 절대치관리방법을 적용하여 관리기준치를 수정하였다.

• 품질경영학회지
• /
• 제26권2호
• /
• pp.82-92
• /
• 1998

This paper reviews major aspects of the Malcolm Baldrige National Quality Award and introduces some evidences that the Baldrige criteria can assess the quality of management to some extent. It is also discussed that how can we improve our national quality award program.

• 지식경영연구
• /
• 제3권1호
• /
• pp.41-60
• /
• 2002

This paper defines measurement index items and weight of the index for the purpose of developing a performance measurement index that balancedly measures performance of B2B electronic commerce. The deductive research is used for the development of measurement index items and Analytic Hierarchy Process(AHP) method for the development of weight of the index. This paper has four performance measurement perspectives-finance, partners, business process and human resources, which based the existing researches of balanced performance measurement. This researchers developed eleven second level criteria and twenty-six indexes under four perspectives through the deductive method and expert interviews, weighted on the perspectives, criteria and indexes in accordance with the forms of e-marketplace-vertical and horizontal. As a result, the most important indexes are the maintenance of partners and the efficiency of operation process in the vertical e-marketplace. In the horizontal e-marketplace, the collection of partners, development and prediction processes are more important than other indexes.

• 대한안전경영과학회지
• /
• 제9권4호
• /
• pp.49-56
• /
• 2007

It is known that human factors account for 80 percent of all railway accidents. To reduce human errors must be the most efficient shortcut to railway safety. For public transportation employees like railway, the more delicate safety management should be executed in individual level. However, there are rarely efforts to improve safety performance of workers who are the subject operating the railway system. This paper develops a hierarchy model to evaluate the human safety performance in railway industry. To evaluate the model, AHP (Analytic Hierarchy Process) methodology is adopted. The hierarchy model is composed of four levels which are objective, two criteria, specific factors of criteria, and rating scales. In addition, since employees for evaluation are over 10, the pairwise comparisons for rating scales are carried out by the absolute measurement. We explore the applicability of AHP to the performance evaluation of railway safety workers by an example and also investigate the changes of alternatives that are railway employees according to the changes of human characteristic which is one of criteria.

• 한국품질경영학회:학술대회논문집
• /
• 한국품질경영학회 1998년도 The 12th Asia Quality Management Symposium* Total Quality Management for Restoring Competitiveness
• /
• pp.345-352
• /
• 1998

Performance measurement is increasingly becoming a vital issue for promoting quality management within an organization. This research proposes a new performance measurement approach, called the Hierarchically Associated Performance Measurement, for the organizations which emphasize long term quality thrust through a balanced interface between the quality efforts of various units. The proposed approach is unique in that it considers relationships between internal quality activities and national quality award criteria and that it identifies and utilizes the quality responsibilities of functional units in order to encompass organizational roles in the evaluation process. The approach is illustrated via a numerical evaluation of a fictitious organization.

• 품질경영학회지
• /
• 제35권4호
• /
• pp.1-15
• /
• 2007

The purpose of this study is to evaluate the causal relationship among the MBNQA health care criteria in Korean University Hospitals. The survey instrument consists of 109 questions based on the seven MBNQA health care criteria: '1.Leadership', '2.Strategic Planning', '3.Focus on Patients Other Customers. Markets', '4.Measurement Analysis Knowledge Management', '5.Human Resource Focus', '6.Process Management', and '7.Results'. Structural Equation Modeling(SEM) is used to analyze the path coefficients among the seven categories. The results indicate that fourteen hypotheses are statistically significant, among eighteen hypotheses. Conclusively, this study found that Leadership drives systems that create Results through Foundation and Direction.

• 디지털산업정보학회논문지
• /
• 제14권1호
• /
• pp.87-101
• /
• 2018

The purpose of this study is to develop the measuring instruments for evaluation criteria for Malcolm Baldrige National Quality Award(MBNQA), suitable for ICT Industries, and to analyze the cause-effect relationship between those criteria through aforementioned instruments. MBNQA is formed with seven categories: Leadership, Strategic planning, Focus on patients, other customers and markets, Measurement, analysis and knowledge management, Human resource focus, Process management and Results. As excluding the Human Resource Focus category, this study empirically examined the cause-effect relationship among six categories. In order to empirically examine the research model, this study calculated Cronbach's alpha and reliability index, thus examined the reliability and executed Exploratory Factor Analysis. Furthermore, Average Variance Extracted(AVE) is used to verify the discriminant validity. Lastly, the hypothesis testing was made complete through significance test on the paths between variables. The result of this study shows that both leadership and social responsibility have direct cause-effect relationship with Measurement, analysis and knowledge management, Human resource focus, Process management and also that this relationship has direct impact on Human resource focus, Measurement, analysis and knowledge management as well, consequently exerting influence on the result through Process management, Finance and Market data.