• Journal of the Korea Safety Management & Science
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• v.14 no.2
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• pp.237-243
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• 2012

The more the satisfied customers increases in customer satisfaction survey, the more the company has difficultly in improving the customer satisfaction. In addition, the effectiveness of practical application of customer satisfaction survey decreases due to its constitution limitation on its data analysis. To overcome these problems, it is necessary to develop a new method to identify the strategy meanings and find the dissatisfied factors of satisfied customers using the satisfied customers reclassification. This study focuses on the satisfied customer segmentation using Latent Class Analysis. The case study shows that the satisfied customers are divided into three subgroups using Latent Class Analysis and we draw meaning results such as satisfaction and dissatisfaction factors through analyzing each group. This study is expected to play the role as the groundwork for the revitalization of customer satisfaction survey.

• Journal of Digital Convergence
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• v.6 no.4
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• pp.13-23
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• 2008

Changed the business environment, private sector focuses on the performance management, so to manage the performance he uses BSC that overcomes the limitation of financial indicators. Also, it is getting emphasized to evaluate the performance about services that the public sector provides and obliged for the public sector to be responsible for managing and improving its performance as the private sector has been doing. But lacks of knowledge and experience on performance management and evaluation are blocking the public sector from introducing and implementing new performance management systems. To solve those problems, this study has derived general guidelines and KPIs that public sector should keep in mind when BSC is introduced new management system. This study focused on the public hospital which is the performance management and evaluation system of Government administration.

• Journal of Families and Better Life
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• v.14 no.1
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• pp.131-146
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• 1996

The purpose of this study was to review the previous studies that have dealt with and used Family Adaptibility and Cohesion Evaluation Scales(FACES) considered as an effective instrument for measuring family functioning in order to clarify the theoretical meaning the practical applicability the limitation and the problems of this instrument. FACES has considerably contributed in measuring family dynamics in research and clinical fields and been paid attention to by researchers and clinicians since 1979 However the instrument has been also pointed out its limitation due to the conceptual and methodological problems. This study reviews these problems and then presents some implications to help to improve these problems and to explore the application of this instrument as a measure of family functioning.

• Journal of Families and Better Life
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• v.11 no.2
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• pp.147-155
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• 1993

This study attemps to rethink assumption that the family can be 'a heaven' to everyone in a harsh world through theoretical review Functionalists insist that people feel emotional secure through family life. However this pers-pective sees only the one side of the family experience ignoring the other side of its tension and conflicts in the family. From marxist perspective the family experiences may not be the same among different social classes due to their economic inequality, It might be that middle class family is more likely to experiences emotional secure than any other social class. Feminists have challenged prevalent assumptions about the family. They see that women are oppressed by the family. These results mean that marxist and feminist perspectives compensate for the limitation of functionalism. I'd like to propose that marxist and feminist perspectives can be used framewrok for the family study.

• Journal of the Korean Operations Research and Management Science Society
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• v.21 no.3
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• pp.109-125
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• 1996

Biases and errors in the human being's reasoning process have been studied continuously by the researchers, especially psychlogists and social scientists. These bias phenomenon is classified on the basis of the origin, i. e. motivation and cognition. Furthermore the necessity of research on the bias in the management and management information system areas in increased more and more recently, which have their academic backgrounds in the psychology and social science. The biased information stream is transformed into the systematic error due to the motivation and cognitive bias of human-being, then its resulting phenomena are as follows; 1. the availability of salient information 2. preconceived ideas or theories about peoples and event 3. anchoring and perseverence phenomena. In order to reduce the information errors, Satty suggested the Analytic Hierarchy Process (AHP) that is the subject of this paper and that is widely used for evaluation of complex decision making alternatives. THerefore this paper studies AHP's effects and its limitations in applying to the management area. Thus this paper compared the performances of the 3 models : 1 the traditional additive regression model. 2 regression model using the factor score, and 3 the regression model with AHP. As a result, 3 models produce the different outcomes.

• Journal of the Korea Safety Management & Science
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• v.5 no.2
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• pp.145-154
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• 2003

Recently, many companies want to accept and operate ERP (Enterprise Resource Planning) system in their fields ERP does not only include business, but also include finance, account, trade, personnel and BPR(Business Process Reengineering). Especially, it is necessary to have ERP system for companies which have lots of external business such as trade and communication sector. And then, in this paper, I will think about OLTP (On-Line Transaction Processing) system for operating ERP system and improve its defects that can operate more effective sales, circulation, demand plan. But it is regrettable that I can not make a comparative analysis with other systems because the ERP system is still on the introductory stage for the company studies and the benefits have not been realized yet. Another limitation of this research is its narrow scope of study in which only the raw material inventory system for a single company is covered. In the future, however, ERP system would be adopted by many corporations, which would help us to launch a comparative study on the results of ERP system implementation as a future direction of research.

• Journal of Construction Engineering and Project Management
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• v.1 no.2
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• pp.11-17
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• 2011

Recent demands from construction industry have emphasized the capability for graduates to have improved skills both technical and non-technical such as problem solving, interpersonal communication. To satisfy these demands, problem-based learning that is an instructional method characterized by the use of real world problem has been adopted and has proven its effectiveness various disciplines. However, in spite of the importance of field senses and dealing with real problem, construction engineering education has generally focused on traditional lecture-oriented course. In order to improve limitations of current construction education and to satisfy recent demands from construction industry, this paper proposes a new educational approach that is Failure-Based Learning for using combination of the procedural characteristics of the problem-based learning theory in construction technology education utilizing failure information that has the educational value in the construction area by reinterpreting characteristics of construction industry and construction failure information. The major results of this study are summarized as follows. 1) Educational effect of problem-based learning methodology and limitation of application in construction area 2) The educational value of the information on construction failure and limitation in application of the information in construction sector 3) Anticipated effect from application of the failure-based learning 4) Development and application of the failure-based learning conceptual model.

• International conference on construction engineering and project management
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• 2011.02a
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• pp.99-106
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• 2011

Recent demands from construction industry have emphasized the capability for graduates to have improved skills both technical and non-technical such as problem solving, interpersonal communication. To satisfy these demands, problem-based learning that is an instructional method characterized by the use of real world problem has been adopted and has proven its effectiveness various disciplines. However, in spite of the importance of field senses and dealing with real problem, construction engineering education has generally focused on traditional lecture-oriented course. In order to improve limitations of current construction education and to satisfy recent demands from construction industry, this paper proposes a new educational approach that is Failure-Based Learning for using combination of the procedural characteristics of the problem-based learning theory in construction technology education utilizing failure information that has the educational value in the construction area by reinterpreting characteristics of construction industry and construction failure information. The major results of this study are summarized as follows. 1) Educational effect of problem-based learning methodology and limitation of application in construction area 2) The educational value of the information on construction failure and limitation in application of the information in construction sector 3) Anticipated effect from application of the failure-based learning 4) Development and application of the failure-based learning model

• Journal of Digital Convergence
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• v.7 no.1
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• pp.81-98
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• 2009

Understanding what lies beneath the relationship between ISP and its implementation is an significant area of inquiry in the ISP research. Through an empirical analysis and complementary case examples the current study examines this relationship at six different university sites which undergone both of these processes years from 1995 to 2001. The face-to-face, in-depth interviews were conducted to those participated in both of these processes. A questionnaire survey was also conducted to same participants to elevate the quality of the validity and reliability of the measures. Due to the limitation of the access to the data, it was not possible to compare how similar the final implementation outcomes are from what was originally planned in ISP to some sites. However the study finds that such organizational factors as management support, communication, and organizational culture at the ISP play an important role in the implementation process. This paper proposes that these organizational factors although little they seem to directly affect each individual elements in the implementation process, its latent impact is critical as a whole.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2016.10a
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• pp.71-72
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• 2016

Most of studies on PC method aim at the structural analysis and development of PC members, and studies on the construction management aspect are insufficient. Therefore, this study tries to investigate 'hallow PC column composite method(HPC composite method)' from the viewpoint of construction management and analyze the construction cost of the composite method. On the assumption that each comparative method was applied to the zone, the difference in construction cost between the two methods was analyzed. As a result, HPC composite method increased the initial investment cost because of its factor technology, but reduced transport cost, lifting cost, and installation cost through lightweight columns. This study analyzed only the difference in construction cost of HPC composite method so that it has the limitation in evaluating its economy. Therefore, to evaluate the economy of HPC composite method, it is considered to research more the construction cost of HPC composite method.