• Journal of Korean Library and Information Science Society
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• v.35 no.3
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• pp.251-270
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• 2004

The purpose of this study is to introduce a customer relationship management(CRM) for more user satisfied information in through the relationship between an user-centered library management and library customers. The characteristics of library customer information needs and a general CRM system design are introduced. The result shows a plan for library CRM system. It is included a conceptual modeling design for the CRM system, a data dictionary, and event class.

• Journal of the Korean Society for Library and Information Science
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• v.36 no.2
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• pp.265-284
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• 2002

The purposes of this study are research for user's perspective and satisfaction, and analyze degree of difference in user's perspective and satisfaction through electronic library system of National Assembly Library. According to analysis of questionnaire, score of the factors that quantity of information, latest of information, quality of information, system of classification, accuracy of information are higher than average in user's perspective. Also score of the factors that speed of response, quality of information, consistency of information, consistency of retrieval, quantity of information, accuracy of information are higher than average in user's satisfaction. Result of analysis show that latest of information, quantity of information, variety of information, system of classification, accuracy of information are higher gap in user's perspective and satisfaction.

• Journal of the Korean Society for Library and Information Science
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• v.23
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• pp.303-350
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• 1992

In the modem information society any library can not meet the need of its user without cooperation with other libraries. After the Second World War the old West Germany in the general kept the traditional library system, but (the library system of) the old Estern Germany was influenced by the Soviet Union. The East and West Germany have developed their library interlending system on their own way, but their system was based on the regional principle. After the Unification the library interlending system of two parts of Germany is on the way to an uniform system. Above all East Germany libraries must now collect the materials which they could not buy during about 40 years due to the ideological aspect and lacking financial resources. The Deutsche Forschungsgemeinschaft tries here to help the East German libraries. Before reaching the final settlment of two different library interrlending rules the East and West German libraries temporary serve their user on the previous way, it means in the regional princeple. During this periode the East and West German libraries agree to cooperate on the base of partnership between their regional central catalog. If the East German user's wish can not be satisfied in the East German library, then this wish is sent to its Western partner regional central catalog.

• Journal of the Korean Society for Library and Information Science
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• v.34 no.4
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• pp.69-95
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• 2000

The purpose of this study is to derive system design factors and to analyze user needs of university library for design of user-centered information retrieval system. The result of this study can be summarized as follows: First, the concept of 'users-centered' in digital environment where the supporting role of intermediaries is growing bigger than before in the interaction with remote information retrieval system can be defined as the new concept of 'expansion of knowledge'. Second, 6 kinds of system design factors derived for user-centered information retrieval system design of the university libraries. Third, The user needs that examined and analyzed through the questionnaires made by user-centered approach according to the design factors should be considered for system design.

• Journal of Korean Library and Information Science Society
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• v.50 no.2
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• pp.339-359
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• 2019

The purpose of this study is to clarify the case and process of the application of the sign system in order to enable the user to reach the target site more efficiently in the library. For this purpose, a new sign system was applied to the S University library through procedures such as library structure, sign status, user observation, cyan production and preference survey. Detailed production process and user's reaction were identified. Based on this we suggested improvements to the library stacks signage system.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.34 no.4
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• pp.235-257
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• 2023

The pandemic, which came unannounced, has caused people to feel the limitations of physical books and spaces, and discussions on library digital capabilities and sustainable library services are spreading. The e-book service of public libraries is at the stage of expanding to the autonomous district level and seeking to revitalize the service. In this study, a user satisfaction survey was conducted on the Gangdong district Library in Seoul to identify the current status of public library e-book services and suggest improvement measures. Based on the analysis results, improvement measures were derived in three aspects: expanding e-book content, strengthening user support services, and improving the e-book system management system.

• Journal of the Korean Society for Library and Information Science
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• v.40 no.2
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• pp.175-194
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• 2006

A common user interface system, a subset of library portal software products was evaluated in terms of eight broader categories; searching, user interaction; customization; authentication; design; database communication protocols; after sale support; and software platforms supported. As a result, Muse search ENCompass, MetaLib were the three highest scoring common user interface software products. and KDB metasearch in domestic area was the highest scoring products.

• Archives of design research
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• v.15 no.1
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• pp.93-100
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• 2002

The University's web library is a form of library that enables to deal with information about searching loaning, returning of books or data housed in it through web. With the advent of the network and multimedia following the entrance to an information-oriented society, we are experiencing a big change in how to communicate and acquire information. Massive multimedia information transmitted by image and moving picture through the network, made it possible to overstep the limit of the physical gap between information suppliers and users. Despite this important role, it is accompanied by problems such as copyright, scarcity of recognition, paralysis of infra, technical matters and reliability which demand development. In this thesis, according to the State University Evaluation Standards, search node and user interface by system used in 20 different universities possessing web-based library sites were compared are analysed. On the basis of this, an experimental user interface for web-based University libraries was produced, and various questionnaires and data leer this produced interface were collected, classified and analyzed. With the application of the results for the work above to the general search system interface of the web-based library, we proposed a new user interface that contains the following functions, such as location and loan condition of books, search frequency and steps for purchasing books inside the web library.

• Journal of Korean Library and Information Science Society
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• v.14
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• pp.99-120
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• 1987

This paper tries to a n.0, pply the concept and process of marketing which have been developed in profit sector to library management. Since the end of 60's certain marketing researchers, among them Kotler, Levy, and Shapiro have advanced the theseses that marketing is not just a business organization as well. Recently libraries have been interested in markeing also. Marketing is a concept of sensitively serving and satisfying human needs through voluntary exchanges of value. Library is a value exchange system in which library service is exchanged with community's patronage. In order for library user to involve in the value exchange system voluntarily, library should analyze user's needs and offer products satisfying the needs. For doing this, library should understand marketing. In this paper, author introduces the marketing concepts and process, tries to show how to a n.0, pply the key concepts and process to public library management. The needs of marketing in library sector, the effectiveness and barriers in a n.0, pplying marketing to library also discussed.

• Journal of Information Science Theory and Practice
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• v.12 no.2
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• pp.1-21
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• 2024

This study aims to develop a comprehensive technological framework anchored in a theoretical model to assess user satisfaction with university library websites (ULWs) in Myanmar. Adopting a quantitative approach, data were obtained via convenience sampling and subsequent inferential analysis. The target population for this study investigated users of various ULWs in Myanmar who were utilizing six university libraries. Of the collected responses, 273 valid surveys were analyzed using SPSS (version 25) and AMOS. Tools such as structural equation modeling and confirmatory factor analysis played pivotal roles in data interpretation and hypothesis validation. The proposed model highlights the significance of information quality, system quality, and librarian services in influencing both perceived usefulness (PU) and perceived ease of use (PEOU), culminating in user satisfaction. Notably, information quality and librarian services primarily impact PU, while system quality is more influential on PEOU. Interestingly, while PU has a direct bearing on user satisfaction, PEOU does not. Moreover, demographic elements such as age, gender, and education level introduce considerable differences in the utilization of ULW services. Drawing from the study's findings, recommendations are made for ULW managers in Myanmar to bolster services, aligning with user preferences. The resulting framework offers tangible benefits to Myanmar's educational sector, including academia, government entities, librarians, and policy framers. This pioneering research delves into the realm of ULWs in Myanmar's higher education sector. Practically, the research underscores the necessity for stakeholders, encompassing Myanmar's library experts and governing bodies, to elevate the standard of ULWs. Theoretically, a salient takeaway is the direct linkage between heightened usefulness and increased user satisfaction.